Kieswetter Mazda

Brooke Santos, our salesperson, was incredible. We are thrilled with the vehicle, but it really is the service we received from Brooke that will bring us back to Kieswetter Mazda when it comes time to purchase our next. Throughout this process, everything from the financing to the vehicle features to the insurance changeover was so thoughtfully explained by Brooke that it made this the easiest, most stress-free experience.

Kim, Craig, Mark, and the rest of the team is so friendly and helpful! Each person I interacted with was genuinely interested in making this a good experience. I highly recommend this location to purchase your next vehicle!

Very good experience buying my new Mazda CX30.
Ordered in September, picked ap a few days ago. Great communication all that time, the car was ready for pickup at the time convened in advance, both Kim and Ray were great dealing with!

Great customer service from Nick D, from my first encounter with him on the phone to meeting him in person, to follow-ups, courteous and was patient answering my many questions, he provided quotes for financing, and took time to explain the features of the vehicle I was interested in (see picture here, such a great car), without any pressure on me.

Though I ended up not closing a deal (due to an unforeseeable event), I'd definitely recommend Keiswetter Mazda, Kitchener and especially NICK as sales consultant.

Will surely come back to make my car purchase when my situation allows.

Kim, Finance Manager was also great and understanding.

I just purchased a brand new 2024 Mazda 3 Hatchback and had a great experience with Nick Dietrich. We came in without an appointment to look around initially, however we are glad to have met Nick. The experience was pleasant and thorough from start to end, thanks.

My experience at Kieswetter was exceptional. From Brooke in sales to Kim in finance and Craig in Management the respect and consideration was tremendous. I clearly see the difference between a family dealership and the Mega corporations who now control most of the retail automotive industry. Talk to them first is my advice.

It was great to pick up my car from Kieswetter Mazda. All the steps were explained in detail gave me enough time to decide upon which is the most suitable car for me.
The team was very friendly and gave to updates regarding what to expect next.

I purchased my first car cx5 from here on 6th June. I am very happy with my purchase I love the car. I would like to thank Al for his time and help for finding the right car for me. He was a very good agent and very helpful too. I will definitely recommend Al and Kieswetter Mazda to all my friends

One of the best dealer in mazda Nick dietrich. My friend has got 2020 Passat as a student.

Talked to Mr. Harold, sales manager. Was very rude and racist. Didn’t respond properly to my questions by having a prejudiced mind. He mentioned he had sales experience of 33 years which was not evident at any point. Should be trained on how to give a good customer service.

Very impressed wth Carstar at this dealership. The repairs were awesome and very impressed with my whole experience with them

This past weekend I picked up my brand new CX-5 and I couldn't be happier! Trisa and Kim at Kieswetter were absolutely amazing to work with, as well as all of the other wonderful individuals at the customer service desk and throughout the dealership. I was treated with respect and courtesy every visit. Trisa was very patient, answered all my questions, and wasn't a pushy salesperson like you might find at another dealership. I'll be happy to purchase from Kieswetter again in the future!

My first ever dealing with Kieswetter Mazda was a joy. Their staff is very polite, professional and knowledgeable. I own a Kia and a Mazda and have been going to dealerships for service for about 8 years; and have dealt with them all over GTA/KW area but this is the best customer service I've ever received. I'm not from Kitchener/Waterloo area but I'll come to Kieswetter Mazda from now on.

I took my vehicle in yesterday for maintenance and Tony the rep I dealt with was excellent. I was kept informed all thru the process and they always asked before they went ahead with any work. They provided me with an uber to and from work and even washed my 'vehicle. I highly recommend Mazda service!

I must say the customer service is exceptional in this showroom. A good shout out to Trisa (Sales & Leasing Consultant) who has been fantastic in her job.being a new Mazda owner we had a lot of confusion in choosing the right trim.but Trisa made is easy for us by explaining every thing in detail. Over All we had a wonderful experience from all the team members. Keep up the good work Trisa!

My very first vehicle in Canada is a Mazda3 Thanks to Kieswetter Mazda. Everything from the Test Drive to the Car Delivery went smooth and Hassle Free. A big thanks to Trisa Lalonde our Sales Consultant for her advise and support throughout the process. With her help it was easy for me to understand everything about the features of the vehicle. Thank You Trisa. Thank you Kieswetter Mazda

There was no selection for "I wasn't here" so I have no opinion about this place.

Had my 2019 Mazda 3 in for it's 5th service. Service is always courteous, friendly and to the point. Staff explained everything to me clearly and I never feel like they are doing unnecessary work or charging for same. Always pleased with the service. Great job!

This was my first time buying a Mazda and I was a little nervous. Trisa was amazing at explaining everything in detail and was able to answer all my questions informatively. Upon pickup she showed me the many features of my new car and took the time to walk me through those different features. Thanks Trisa and the Mazda team for making this purchase a memorable one!

From Amanda who is the payment and appointment coordinator to the lads and ladies in the shop. You get first class service here!

Thank you carstairs for your fine work on my car. It was completed in less than two week time period. The sevice was excellent. The craftsmanship of the repaired area was exceptional. I truly appreciated the extraordinary detailing of the car. Job well done. Five star review thanks.

I've had my CX-30 I to Kieswetter twice for routine maintenance.both times were quick, staff was great, price was exactly what I was quoted.great experience

The service I received earlier today was excellent. I am completely satisfied by the courteous service I received by the maintenance staff at Kieswetter Mazda.

Great staff and service. Special thank you and appreciation to Dave who always takes the time to help with any concerns and goes the extra mile to make sure everything is perfect.

Went into check a couple of vehicles. I was rudely told that I won't be given a test drive as 'I could probably drive away with it'. Happily gave my business to another dealer in the area who knows how to deal with customers.

I needed the brakes replaced. The appointment was fast, the work was quick and very well done. Their customer service is excellent. The technical adviser and the technician were both professional and helpful. Overall I had a great experience servicing my Mazda at Kieswetter. Thank you!

Thrilled with my purchase of a brand new 2022 Mazda CX-30!
This was my first time buying a new car, and Mazda Kieswetter made it a very enjoyable experience for me. Trisa was incredibly knowledgeable and friendly, making the entire process smooth and efficient. I highly recommend this location if you are looking for a new vehicle.

The guys here made sure my chevy was restored to its original perfection! Special thanks to Jake and Tim for keeping me informed during the process <3

I got my CX-5 on July 19,2022 and the whole process with Trisa was amazing. Everything went smooth and easy. She made us feel special and we are fully satisfied by her customer service. After meeting her We realized that we still have nice sales associates in society who care about their customers and I would like to say to manager that Trisa is an asset for Kieswetter Mazda.

Went to this Mazda location this week without an appointment as I had an emergency with my tire. As in the past they accommodated me no problem, superb service and kudos to Dave who cheered me up that day. Excellent service + they are my go to dealers since moving to Kitchener.

Just had my 2016 Mazda S. U. V.given a complete car detail package. Wow.it's like getting a new car all over again. Kieswetter Mazda Dealer outshines the rest. I am so pleased with the super job that they did on my car. I highly recommended them.

Did a check up on my daily here. Service was great, whether you have an old beater or a spanking new whip, you'll be greated with top quality customer service. Office space is also well kept and comfortable waiting areas if you need to stick around.

The Mazda service is highly recommended. The manager DAVE SCHLEICHER is very accommodating and supportive to the needs of the clients. The customer service is outstanding, my CX3 and CX5 are always taken care by them.

Appreciated that the labour charge accurately reflected the work done, i.e, battery replacement labour amount was in the 25-minute range

Definitely I will not recommend this dealership. They charge you arm and leg for service, telling you one price on the phone, at the shop different story and high $$$ charge. Very unfriendly stuff.

Thorough, prompt, and friendly service on my car (oil change, annual maintenance, etc). Don't often get the sense I am upsold on any service.

My appt was at at a later time. They were very cooperative and made time for me in between their busy schedules, and I was able to get my tires changed. Appreciate the quick service!

Changed the rear rotors and pads on July 21st. After 16,000 of highway driving the rotors are showing irregular creasing and damage. The warranty covers up to 20,000km (so its still under warranty). Met with service manager Dave. He wouldn't acknowledge that rotors are showing disproportionate wear and tear which shouldn't be happening this early. Very dishonest and dismissive. This dealership will charge you arm and leg for service, labour and parts. Once you bring about a legitimate concern they blow you off like nothing. Rod Henry is the fakest "nice guy" you will ever meet over in service. His high pitch voice is highly irritating. Its safe to say I will not be returning this dealership, which is a shame as they lost a customer who spent lots of money and maintained their car regularly. Stay away from this dealership like the plague.

Big thanks to Service Manager Dave Schleicher for a last minute appointment on my vehicle. I really appreciate your help!

This past weekend I replaced my daily driver with the help of the amazing people over at Kieswetter Mazda! My old vehicle had over 400,000km and didn't have long left. Their friendly and helpful staff, particularly Trisa Kapetaneas (Sales & Leasing Consultant), got me into a great new vehicle as fast as possible! Moreover, they got me into the right vehicle for me, a vehicle I had been wanting and recommending to others for years.the Mazda CX-5. Kieswetter Mazda has absolutely gained my customer loyalty, and I know that many years and many kilometers down the line, I will be back for another new vehicle. If you are considering a new car or SUV, I highly suggest you give Kieswetter Mazda and their superb staff a visit! You won't regret it!

I met Trisa and the team at Kieswetter Mazda after an unfortunate confrontation with a deer. I was treated with the utmost respect and professionalism through out the process.
Attention to detail and customer service was evident at every step. Not to say the very pleasant demeanor throughout the deal.
I will certainly recommend Trisa and the team to all that asks

Service man was very pleasant when checking me in.
I enjoyed sitting in the sun, in the service area reading my book.
Only disappointment were the bathrooms, the floor was very dirty, but probably from people going in, washing their hands and dripping water on the floor.

We had a very good experience with the sales rep Brooke. The only thing which I wished they had was a coffee machine for the customers:).

The service was good. However, after the car wash I noticed that the license plate in the back of my car was damaged. I took one star out because of that.

Trisa, Marney and Al did such a great job at assisting me through the process of purchasing my first car! The entire process went smooth and I felt very taken care of. Would definitely recommend Kieswetter Mazda to anyone looking to purchase their car:)

They had a look at my dead battery late on a Friday afternoon even when they were fully booked, fixed it and saved my weekend. Thanks guys, very much appreciated.

Amazing service from Kieswetter Carstar on my repair job to my front fender. Even with the current shipping delays on most products (including car parts), the staff were able to meet the expected diary date for pickup. The car literally looks brand new even though it is a 2016. This may in part be due to the fact that they also did a full detailing of the interior and exterior of the car.

This is the second time I've taken my car for damage repair at Carstar and I highly recommend them to anyone.

Thanks again to Tim Schuster and his team!

I bought, kitted out, and now have had first service on my 2021 CX5 and I really could not be happier with a dealership that I have been with Kieswetter. They do everything they can to make you feel welcome and make sure you get what you need and understand everything that's been done or needs doing. The sales and service staff are all friendly and professional and know their stuff. The facility is clean and modern and full of nice Mazdas to look at. And I love the vehicle itself.

Been coming to this dealership and service center for the last 10 years.

The team here is friendly, prompt, knowledgeable and always honest. I would absolutely buy from them again in the future, and would recommend anyone do the same.

Dave and Team take good care of my car (and me). I like that they keep me up-to-date on what's going on with my car and take the time to answer all of my questions / concerns. The car wash at the end is always a nice touch.

We have had great experiences with Kieswetter Mazda (Kitchener Ont) sales and service. Service has always been completed on time. The service department has a number of good safe COVID precautions in place. Better to be safe than sorry! This last visit we purchased new snow tires and rims (pressure sensors + hubcaps too) for our Mazda3. Our purchase was based on a pamphlet sales offer I received from them on a previous service visit. I checked the pricing at other places and was surprised to find that Kieswetter price at worst was still a bit lower than the other lowest price I could find. So a great price PLUS this way I got all original Mazda parts (beyond the Michelin tires). The process to make an appointment was fast and painless. I arrived on time, and the work was completed within 5 minutes of the promised time. The end price was exactly as advertised and quoted again prior to starting the work. The service staff was very friendly and helpful. Every time I have had our car in for any kind of service, they have always also washed my car for no extra charge (nice touch!). I made this review voluntarily after receiving an email request from Kieswetter Mazda asking if I might comment on my recent service experience. None of our family and/or friends work for Kieswetter or Mazda. This was our first Mazda and we are pleased with our purchase and after sales service from Kieswetter Mazda.

What a fantastic team at Kieswetter Mazda! Al was amazing, he listened to what we wanted and got me not only the vehicle I wanted but the color I wanted! At a time when vehicles are scarce he went above and beyond to get us the perfect car! Thank you so much to the entire team. If you are looking for a car, highly recommend this dealership by far one of the best experiences I had buying a vehicle!

I recently bought a used car there from Trisa she was super helpful and knowledgeable about the car and was able to answer any questions I had and made the whole process very enjoyable an overall very pleasant and professional experience

I was very pleased to be able to book a service appointment that was within a week of my calling. The cost was estimated in advance and was reasonable, with an additional cost of a needed engine air filter. The service was completed in a timely fashion and my car presented with a good car wash.
Thanks,
Randy Herman

Excellent customer service. Staff was very helpful, courteous and friendly. Left with no questions, very comfortable with my purchase.

I would highly recommend Kieswetter Mazda for your service needs. Staff are knowledgeable and friendly. Had a synthetic oil change and prices are comparable to other auto shops out there, plus they provide you with a Vehicle Health Check Report! I love my Mazda and I know Kieswetter will take care of it!

I purchased my car and also use Kieswetter for all of my car maintenance.the service is friendly, good service with reasonable rates.

Brought my Mazda in for servicing today. Everything was done in a timely, courteous and professional manner. All in all an excellent experience. Thanks to Rod and Serena (hope I got your name right)

So thankful for the service it got at Mazda - thanks Ed for being so helpful in navigating me through the body repair needed on my car! It looks great and the detailing of my vehicle was bonus! At every level the service, Maintenance and sales people at this place is always 5 star! Pam Windsor

Mark was extremely knowledgeable, detailed and punctual during my recent purchase of a CX-5! He called me to schedule my test drive after submitting online at night and called at 9: 20am the next morning (20 mins after opening)! Then he allowed me to discuss what I was looking for and how he could help me. He was very good at explaining what made Mazda and the CX-5 different from the competitors. He was very well organized and talked me through the purchase after I had made my decision as well as at pick up! He even called a week after purchase to follow up and answer any questions I might have! Thank you Mark for making this purchase as painless as possible!