Kingston Data and Credit

The A/R staff I spoke with were very professional, respectful, patient and relaxed in their conversations with me. They answered all my questions and satisfied my concerns.

I am really pleased with the services of Kingston Data Credit; they worked with integrity and did what they said they would do, as a result I am totally satisfied.

I didn't receive any call or latter but I saw a colletion from that company on my credit report it's weird

Very understanding and easy to talk too. They will continuously work with you in a very comforting way until a mutual solution is achieved. Jenn & Joe have stood by me and truly shown that they understood my situation and were willing to work with me. I would give them 10 stars. Two of the most compassionate people I've met in a very long time. Refreshing to say the least

I had an issue with an overdue payment on a fitness club.i explained the situation to jenn noonan with kingston, and provided proof i had paid the bill.jenn was able to remove the negative comment from kingston on my TU credit report, and closed the case.it was gone from all reports by TU in 2 days! Not 30-90.my score went up 50 points overnight! Thank you!

Stefanie was very helpful and friendly in assisting me. She helped me resolve my concern in a matter of minutes! Thank you so much:) :) :).

This collection company is racist even after paying my account they still put bad comments on my credit report. As soon as the lady got my name her tone and attitude changed from nice to authoritative rude.

Steven Wilson was very patient with me allowing me to figure out my finances in order to make my payment. -2059069

Stephanie was extremely happy for me as I explained to her that I was on my way to be debt-free this year. She answered all my questions with ease. I may paying off the step that much easier. Thank you, Stephanie.

Nick was super helpful and took care of the issue at hand immediately. I missed his first call and he left me a pleasant voicemail with his personal number to call him back. The situation at hand was handled professionally and in a speedy manor!

I have asked the agency to send me a payment notice letter mail to the address on file so I can pay off the owed balance for my mom.i was told last month and March 28 that a letter was sent which i have never received.please assist me with this.thank you

I forgot about a gym membership & they closed the account for me. Then Michelle Smith sent it off to the credit beaureau. Easy phone call. Thanks,

I really wish I could rate this company -10 stars. This lady Amy she is extremely rude hang up the phone on me. This company has had me on Collection for the past 8 months I told them I don’t owe them anything but she will not listen nor contact the company that hire them to get this shorter out. This is causing me great difficulty as it’s impacting my credit score and financial crisis because of this company as they will not fix their errors.

Tracy was very polite and professional.
I’m glad we could close this file and move forward. I’m sorry that it got this far.

Chantal has been a pleasure to talk to and helped me out immediately. Loved the quick service and her cheerful manner. She instantly resolved my issue, answered all my questions although I was not even in Canada. Thank you so much.

I wish I could rate them below 1 start. I just got called by Rachel Simmons. She is a super rider person with no empathy or manners to talk.
She should learn about basic communication manners.
I literally had to call twice stating that I want to resolve this matter but OMG! She is so hard to talk to.
Super rude woman. She pulled a Karen!

My experience with Kim Hastings at Kingston Data and Credit was absolutely fantastic! Her knowledge and customer service skills were above and beyond, great place to deal with.

We called Kingston data & collection their collection officer Slandry was very patient and helpful in resolving our issues thanks a lot and keep up the good work.

It's impossible to get through to anyone from this company either via phone or email. They represent clients with thousands of complaints of fraudulent activities, that manufacture owing amounts, such as enercare, etc.and use threatening emails. I have filed a complaint with better business bureau for Kingston Data and the client they are representing. They cannot manufacture any documentation supporting their claims. Paying also doesn't solve anything, the claim is never closed as the clients they deal with use their services for extortion not recovery.

You're not just a number on the screen at Kingston Data and Credit. The treat you with the utmost respect and understanding. Willing to answer any and all questions you have. I spoke with Meaghan and she couldnt have been more professional and pleasant. Thank you Meaghan, you are amazing! Keep up the great work!

I wanted to contact the company about billing outsourcing for my business, especially after reading the testimonials about the great customer service. When I called I was greeted with a rude customer service representative which tainted any chance of your organization working for us. I suggest that, even though you're a debt collection agency as well, you at least ask why someone is calling when your phone system forwards all 'other' inquiries through your debt collection line or at least teach your debt collectors simple phone etiquette.

SPAM SPAM SPAM. Keep receiving these robo calls from Patricia Addis. Call says to press 1 to speak with her. Pressed 1 numerous times and she is not there.
Setting the call to spam. Very irritating especially since I don't owe anyone money and I absolutely would never deal with their incompetent service for my business. It obviously doesn't work if she never answers her own call. So, silly. Imagine paying for their service to collect from clients and she uses an automated call service but never answers once connected. Take me off your list immediately or I am complaining to the CRTC about your SPAM calls.

Carrie Angus was amazing to help me remove an error on my credit, excellent human, very pleased!

I came across Jennifer from Kingston data and credit as certain hospital bill payment claims were rejected by insurance without my knowledge and was sent to Kingston data and credit to demand payment. Although it took months, Jennifer was very patient throughout the process and kept my account on hold as I requested. I really appreciate that Jennifer was always approachable and understanding to the situation.

There seems to be a common tone with Kingston Data and Credit. Looks like I am the newest victim. Rachal called me in the same manner as other reviewers have described, threatening me and my wife, asking for proof, not listening to anything we have to say, etc. I have submitted e-mails and proof illustrating that the client they are representing are falsifying amounts outstanding. There is no way to rationalize with them, only interested in collecting. I have now started a formal complaint with the Ministry of Government and Consumer Services, about to engage my own lawyer to seek damages, and will continue to fight this as their incorrect claim has significantly impacted my impeccable credit score.

Very easy to work with.
I changed it to a 2 star as after talking to them, my 'client' finally paid me. Kingston didn't actually do anything, but still charged me the full amount. Wasn't impressed with that.
I would have been okay with giving something for their time, which was about 30 mins. But they acted like it was them that got me the money.

I've worked with Kingston for over 2 years. Pleasure to work with. I've recommended their service to others.

Blair is a very helpful person. He respond back to me very fast and very professional and good opinion.
Thank You Blair

Kingston DC advised that I had an outstanding debt. Refused to listen when I advised I didn't and asked for proof of payment. I submitted proof my account was fully paid. No response. Submitted further proof my account was paid. No response. They continued to threaten me that it would be submitted on my credit report if it remained unpaid. I sent proof again. No response. These people are useless.
Addendum: Bahahaha! If only the staff would be as responsive and quick to communicate as the person responding to negative reviews - probably a marketing person? Tip for you: Teach the staff to be responsive and communicative.

They're coming after me for a fraudulent debt
. Now I gotta go through the work of having it removed. These people should have the burden of vetting the debts they purchase before they're allowed to harrass

Brian was very helpful in finding me the solution I needed with Equifax.
He also was kind in helping me hear better due to a hearing impairment I have. Marie

Carrie A.assisted me with my client/member questions and took care of a situation immediately. She was very prompt, followed-up right away and made my part easy. Thank you Carrie, I enjoyed working with you!

Pat Addis is absolutely wonderful to work with and she went above and beyond to help me come up with the resolution!

Thank you, Pat! Your customer service approach is absolutely outstanding!

Very helpful and understanding to my situation. So happy to have set up a payment plan that worked for my life. Thank you so much for your help!

Chantel was great. Anytime fitness and ABC Fitness Solutions were not helpful and all, but Chantel helped me more than the several people I talked to before her and Kingston data.

Desirée is by far the most courteous, professional and dependable company admin I have ever worked with! Thank you for making our business relationship so seamless!

Lady on the phone "receivables manager Dawn" was absolutely the most ridiculous lady ive ever spoken too. Absolute embarrassment to the company

Update: So after voicing my frustrations and sending a detailed email of all the problems I was having thanks to Anytime Fitness trying to collect a fraudulent debt I received a call in unfer 24hrs and a wonderful lady helped sort out the issue in a matter of minutes. I don't know why it took me 8 months to finally get in touch with someone so helpful, but I finally did.

I can't thank her enough for finally getting this weight off my back, and the lesson I have learned from this is don't waste your money on a gym membership you are better off biting the bullet and investing in equipment for your home.

Thanks Meagan for the removal letter pertaining to my credit report I am happy to have it off and I appreciate your quick response and professionalism

Update:
I have already seen the item be removed from my credit report as promised. This is great to see that not only did Meaghan follow through, she did so quickly and effectively.
Thanks again!

An old issue from years prior popped up after five and a half years on my credit which I had totally forgotten about. Meaghan was able to help me with the process of getting it corrected. She was very courteous and professional and listened to what I had to say. She made the process very easy for me.
I was able to take care of the debt in full with the promise that the issue will be purged from my credit. I will update my review if/when that promise is reflected in my credit report.

So while nobody may want to have to deal with a debt collector, we can at least be happy to have one kind and willing to work with you. They helped my embarrassing situation and treated me well, even helped me make good and fix my credit score. Cannot complain!

Rachel was great. She got me a settlement and was friendly and courteous. She understood my side of things and although I hated to give that company my hard earned money, I was happy that I had someone like Rachel to help me.

Marley has been such a pleasure to work with, especially after all the lay offs during this pandemic and the lost files that we thought we had reached out for to have fixed, she has given such prompt response. And she has been so helpful. We really appreciate working with Marley at Kingston Data for all the help during this time, that is surely overwhelming for all of them.

Despite circumstances that were not my fault, I was forced to deal with Kingston. They were pleasant and understanding to the scenario. My point of contact within Kingston was with Chantal. She was very empathetic and tried to assist in resolving the problem residing on the client end.

Absolutely outstanding service! I called worrying that there was nothing I could do because I had no idea about a debt for the gym membership I canceled. I wasn’t able to get in contact with the gym because it has since closed but I called and spoke with Kim Hastings and she was absolutely amazing! She told me she would see what she could do and give me a call back, and within 30 minutes called me back to let me know that she had taken care of my situation and it would be deleted from my credit. This has helped me so much and I am so grateful to her! Not only was she kind but she was very fast! Thank you so much Kim for your help!

I just want to say that dealing with Jenn was very pleasant and easy to talk to. For anyone that needs to use their services, they will help you the best possible way.

I have had the pleasure of being helped several times by Chantal Comeau!
She is always effectively communicating and helping our business!

Thank you!

Tracy Turner was amazing and one of the most understanding debt collectors I have known. She was able to help me in a situation that was unlike any either of us had seen before. She is incredible to work with.

There was an unsolved invoice mistake/forgotten invoice from 2018, from my hospital visit and Jennifer McPherson handled the situation calm and kind fully. She is professional and likes her job. She knows what she is doing with all respect to every single person out there who needs help like me. Thank you Jennifer for all of your effort and kindness.

I have dealt with Pat Addis from KD&C a couple of times now for outstanding charges from an old gym membership that I wholeheartedly did not agree to- gyms can be funny that way - however while no one ever wants to be sent to collections, Pat is wonderful to deal with - she is friendly and shows no judgement - she is reasonable and does a great job representing her client while empathizing with you as the consumer as well. Thank you Pat!

It is never fun dealing with creditors, I have found them to be very demeaning in the past however dealing with Jenn Robb at Kingston Data and Credit was a great experience. She was not at all pushy, she took the time to understand my situation and was able to work with me. Id reccomend dealing with her if you need to handle things.

For years I have been trying to get the attention of someone to help me with this issue with Enercare. I called, emailed Enercare but nobody would listen or help me with my issue, they just wanted my money. As soon as Amy got involved she directed me to the proper individual that ultimately gave me the help that I required. Amy was patient and informative and actually listened to my situation. She didn't assume I was guilty of avoiding payment she understood that there was a contract issue. She gave me the tools to help me and waited patiently until it was rectified. There should be more like Amy that work for collections companies because not everyone is trying to avoid paying, sometimes the company is at fault as was the case in my circumstance.

Thank-you
Bill Main

Chantal had the patience of a saint navigating a discrepancy between a business and myself. She was straight forward, thorough and incredibly helpful in providing the proper resolution. She represents this business market very well and I would have no doubts in calling upon her in the future.

Very professional company. Trevor was very polite and patient with me while we worked to resolve the issue. He was understanding of my situation and I really appreciate the kindness he showed me.

Tracy was absolutely awesome! She was patient, friendly and understanding. Thank you for everything!

When you get a phone call from a Company like this, its not always good news.

After my service was cancelled due to Technician negligence and costing me $12k in HVAC replacements, my service contract was cancelled and approved by Enercare. One year later Enercare called me and demanded payment. This then to the bureaucracy of people not talking to each other in Enercare. After endless conversations with Enercare and running around in circles, Enercare referred to Kingston Data and Credit for bad debt and credit action.

Upon having conversations with Amy the Customer Service Manager, she understood that this action was unjust and decided to step in. After presenting her with paperwork, she advocated my case to Enercare who then withdrew their claim against me!

I can't thank both Kim and Amy enough for their understanding and compassion after I was unjustly bering persecuted by Enercare.

Its nice to see that once in a while, even the little guy gets a fair shake when going against the "establishment"

Amy and Kim = Thank you.
Enercare = SHAME on you!

After having a real bad experience with a very rude individual from this company, I was transferred to Mrs. Hastings who was very pleasant, understanding and helpful.therefore give her a 5 star rating.

Cheryl Fraser = very rude and disrespectful. I owed large amount of money from 2 years ago and she didn't follow up with me, no letters, no emails informing me that I owe money. Interest just kept rising for 2 years. I came to find out that I owe that sum of money from another institution.
This company didnt contact me for 2 years about me owing money and interest just kept rising.
If this company really had ethics then there would be attempts to contact me on my email or letters would be sent to my house that I owe a specific sum of money, no attempts to contact me were made entire 2019 (no email, letter or call) and interest kept rising. Very unethical conduct from this company, from Cheryl Fraser to be specific.

They are fantastic to work with, very professional and kind about collecting money which is never an easy thing to do. We recoup many of our members back to our gym because of how nice they were treated on the phone!

Tracey Turner was an amazing agent! She understands my situation she cares about her clients. She goes extra steps for people. She is not just put the record on my credit report without even calling me. Instead (1) she called me multiple times for courtesy (2) she listens to my story and my difficulties (3) she helped me to contact her client to get a way lower settlement for me! She is amazing! Thanks to her! It made my day! And of course she saved my credit score! This is the most professional services I’ve received!

I had a very short dealing with Tracey Turner in the Cambridge office but she was very curtious, and resolved the miscommunication with her vendor immediately. Thank you Tracey I very much appreciate your help. Mark

I have worked with Tracey for the past couple of years and she is fantastic! Extremely professional and the customer service is superb!

I had a great experience working with Dawn at Kingston Data and Credit. Not only was she helpful in explaining information to me, but she was very patient. She was also very professional, efficient and responsive in her communication. Overall, what could have been a frustrating experience, ended up being quite pleasant and informative.

Stephanie B at Kingston was very helpful and professional. She was very pleasant and explained everything to me about the debt. I would like Stephanie to be recognized for this exemplary customer service. Thank You!

Professionalism at its peak. Aimee at Kingston Data is one of the best professionals I have dealt with. Very upfront, honest and helping. I have recommended them to my friends already and will keep doing so.

I spoke with Pat from KDC today, she was polite and very informative. I was hesitant about making the call as I was told to be wary of collection agencies. Not the case with KDC, we cleared up the issue in one phone call. I shouldn't have waited so long.
Thank you.

Amy Page was incredible to deal with- very professional, knowledgeable and time efficient. Very highly recommend working with Amy for fantastic customer service.

KDC has had a huge impact on our A/R process and Megan Lomax was instrumental in it's success. Megan is professional and knowledgeable which was invaluable when tasking them with contacting our clients