Kingston Orthopaedic Pain Institute

Great services, efficient and holistic (once you get the referred appt)
I'm pushing 70 and definitely NOT in active sports but there are methods ie cortisone shots in hands and shoulders for arthritis and chronic injuries that are helpful. Full of fancy sports memorabilia if that's your thing.

Do not go to Dr Michael Yacob, he does not care about you, all he wants is your money, I spent over $7000 with him and he made my legs look 100% worse, he's unprofessional and very dismissive. Have a concern? Too bad with him, he will not address the concerns, go else where!
If I could give negative stars I would

I can't express enough how grateful I am to Dr Kassam.

From his professional yet personal manor, to his always willingness to explain procedures he leaves me feeling my concerns have been addressed fully with a plan that outlines diagnoses, treatment & follow ups.

Once again Dr Kassam & Dr Yach made me feel totally at ease prior to and after a recent pain management procedure.

Outstanding

Thank you both.

These people just don't do the things they claim they will. You get pushed Dr to Dr. The assistants all think they are Gods. Someone should be checking up on them all.

Most incredible team! I may not get completely pain free, but it has helped me to keep mobile. It's like they found all the kindest and caring people to work for them. I highly recommend kopi, if there was a 6th star I'd would've picked it. Amazing people and they do a excellent job.
After reading some of the comments, I'm sorry that some people have not had the same experience as I have. I guess some of the employees may have been having a hard day, we all do. I couldn't imagine working every day with people who are suffering and sometimes at witts end, they are there having to see us in sometimes our worst state that's got to take a strength to do everyday. Not all procedures are the same and for many they are making a difference. As far as the money complaints, the dr's I've seen, they all have said they could make a lot more money if they were to operate in the USA. So to me it seems they care more about us and trying to help than money. I personally think that the government should spend more resources into the system. Anyways sorry about going on, I just hope that more people can get the best help they need, and I'm so grateful for the help they have given me
I still believe that they have some of the most amazing people working there. Love the team!

I'm not very good at this
Anyways, halfway through procedure's 2 done 2 to go?
I'm looking forward to my tourcher treatment today and I'm looking forward to the return of Dr. Murphy.
Thank you so much Dr. George for helping me while he was away, your an awesome Dr. I appreciate what you've done for me with the pain!
I have nothing but praise for the whole team! Thank you all so so much!

I just want to thank Dr. Yach. I don't know what I would have done if it wasn't for him. I owe the man my life. I can't say thank you enough. I hope he sees this, he is incredible at what he does. Thank you.

Love this place! They have helped me so much since my car accident, and still are 13 yrs later! Dr. Murphy is kind, friendly and knowledgeable. I hope he returns soon!

I have come here for many years ever since a concussion where the hospital referred me here and they have helped me with numerous sports injuries, they’re great. I also go to physio near here. Thank you Alana and Dr. O’Connor! You’re both amazing.

Don't waste your time with this place. They are almost useless since they do almost no medical procedures. This review comes from an actual patient, not office staff bumping up their ratings.

While the doctor has done phenomenal work, his assistant has made booking a properly timed follow up impossible. I attempted to update my phone number on multiple occasions, in person, by phone, voicemails and nearly three months later I'm still not hearing about my appointments. Minutes after my last procedure I walked up to reception to book an appointment and was refused the ability to do it in person and was told I would be contacted with an appointment. Over a dozen voicemails and three months later I was finally given an appointment, over a month past when my next procedure was supposed to be done. I'm not sure how it is fair for a pain clinic to let their patient suffer because of the doctors "assistants" negligence of their duties.

Overall a great experience. The building is new, well designed, clean and spacious. Staff met to check you in, and do a health check. From there I registered and was directed to the particular doctors wait room. I was then called in at exactly my appointment time. I did wait a few moments before the doctor arrived but he apologized and it sounded as if It were unusual. I was assessed and treated in the first appointment and had further appointments scheduled. If only all aspects of health care ran this Smoothly.

100% improvement without surgery on my shoulder. Has been a great experience everyone has been great. Thank you

What a waste of my time. Why be a doctor if you cannot be compassionate. Just quit. Made me feel like a bad penny, just pass me around back to my Doctor. Not willing or able to try to help a patient at all. Every visit was a total waste. If you are retired from you day job, that is being a Doctor, stay retired. KOPI seems to be a place for washed up and retired no good Doctors. Takes forever to get it, and then they cannot do anyway. Waste of taxpayers money. This is a business they are running so they can keep billing Patients and OHIP and keep making money. KOPI is an epiphany on those olden days snake oil Doctors found on every corners.what a SCAM they are running here.

I waited FOREVER to get an appointment at KOPI. When I finally did, I was just extremely disappointed with my visit. If you can’t be compassionate to others, you really have no business working in health care, and much less so in chronic pain. I will not be coming back!

I have been treated by Dr Shyam for two years now. He is a wonderful doctor, with so much compassion and a very 'caring' side.
I'm treated from my waistline to my ear, for both lumbar and neck issues. Some procedures offer minimul help, while others offer a 'pain free vacation, lasting from days to weeks.
Dr. Shyam and all of his staff are absolutely wonderful!
Thank you so much.
Mark Shackles

Most incredible team! I may not get completely pain free, but it has helped me to keep mobile. It's like they found all the kindest and caring people to work for them. I highly recommend kopi, if there was a 6th star I'd would've picked it. Amazing people and they do a excellent job.

If you encounter a problem or an adverse reaction to prescribed medication and telephone for assistance the phone is NEVER answered & leaving a message is a futile exercise because your calls are NOT returned.

Clinic assistant Michelle is one of the most uncompassionate people I’ve met that works in health care not to mention a chronic pain clinic. Most people dealing with long term chronic pain have a lot of really bad days and they certainly didn’t ask to be trying to live with chronic pain! To not return calls, to just plain forget to call in refills and have nothing to say but did I forget to do that is unacceptable! At least pretend you care even if you don’t. She’s obviously never suffered chronic pain or the complications of not having pain meds when you need them! If you’re too busy to return calls in a timely manner and don’t have time to do your refills get some help! If you don’t like dealing with people in pain get another job! The only thing worse than her is the egotistical, arrogant control freak she works with Murphy!

I have only positive things to say about the team at KOPI. The doctors, assistants and office staff are professional and caring. The treatments are not fun but the staff make it more bearable.

Dr. Kalyniuk is the most professional and kind doctor I have ever had. She not only saved me from having neck pain but her kindness and caring personality makes me smile every time I attend my appointment. Thank you DR. K

Not worth the wait to see the doctors here. I would rather drive to either Toronto or Ottawa to be a patient at a better facility. These doctors are condescending and told me to keep trying the same things I've been doing the last two years to help my chronic pain. They were not willing to schedule a follow up. In addition, there was pee spilled all over the area where patients put their urine samples. When I told an employee, she brushed it off.

Today went to see DR Meredith and his assistant.we first started with his assistant what a wonderful person.did an exam on husband.made him feel comfortable.which I appreciated since we came from Ottawa and hubby suffers from cronic pain. DR Meredith came and gave his opinion on the situation. Dr Meredith is a great Dr who takes his time to explain confirms with you that you understood clearly. Thank you Dr see you soon and what a great experience.even if the outcome is not what you want to hear.they sure feel for you and want to do their best at giving some releif. Thank you.

Not worth the wait to see the doctors here. I would rather drive to either Toronto or Ottawa to be a patient at a better facility. These doctors are condescending and told me to keep trying the same things I've been doing the last two years to help my chronic pain. They were not willing to schedule a follow up. In addition, there was pee spilled all over the area where patients put their urine samples. When I told an employee, she brushed it off.

Recently had PRP Therapy! Fantastic experience! From the initial consult with Jenn Bunn to the actual procedure with Dr. Joe Quigg it was as expected.excellent! I was informed step by step as the procedure was performed without any pain! Thank You to the KOPI Team! Looking forward to a full recovery.
Billy Fellows

After years of chronic pain I eagerly waited a very long time to finally get in with a doctor at KOPI. I finally got an appointment and was excited and nervous at what I considered my last chance at a new idea for recovery. To my dismay, the experience could not have disappointed me more. I met with someone named Dr. Meredith and he was plain cold. After his maybe 6 minute assessment and discussion with me, he recommended something I have been trying for years without success. That was the end of it. No recommendation on a certain practitioner for treatment, and not even a follow-up appointment. It is upsetting to wait so long for an institute that claims to be the best, yet having to walk out of there feeling way worse than when I walked in. If you are looking for a pain clinic, do NOT waste your time with this one, or at least this particular doctor.

Also, note that it is mandatory to provide a urine sample on the first visit, which is just uncomfortable and unexpected. Wish they could have told me a couple of days in advance.

Dr. Shyam is cold and rushed. Like pulling teeth trying to get answers to my questions. His assistant Erica never returns your calls or emails. Supposed to go for a cortisone injection in my back but really hesitant because I don't feel confident in him. Also he never forwarded a copy of my MRI to my family physician and forgot to send a requsiton to KMRI. Stay away from those two. The rest of the staff are nice and the building is clean and bright

Dr Smith gave me my life back, I had steamcell treatment for my hip. My quality of life is back. I don't have good enough words for all the staff. They make miracles.

Most of the staff is very friendly. My Doctor has been committed since day one to finding an effective pain treatment plan for me that works.

I had stem cell therapy done on my hip. Dr. Quigg was informative, caring and sensitive to my pain situation. I have never felt better after my treatment.

I was told by Mount Sinai Hospital that I would be in need of a hip replacement and that they would not book a follow up appointment with me. I was told to call them when my daily life becomes unbearable. Inflammatory medication did not help. I was taking 2 to 6 Tylenol a day to help me get through my day of activities. I have not taken a Tylenol since my stem cell treatment! I am not walking with a limp! Within six weeks of treatment, I was able to walk with some speed.

Thank you KOPI and Dr. Quigg for helping me to get back to my regular daily activities. The stem cell treatment changed my life. I feel like myself again.

Dr Shyam is great his secretary makes constant mistakes on my script. I Went to Shoppers, supposed to have 30 day refill. The perscribed 1 pill, who does that. Mistake after Mistake! Forcing me to take time off work and travel to the east end.

Called to ask a few questions

They answered and immediately put me on hold. I sat on hold for 13 minutes.then the call started ringing it had been directed to an extension that didnt exist, and the call hung up on me. I called back and she answered the same way "please hold"

Really?
Awful

The Centre staff are professional and caring right from the reception to the staff that work with Dr. Kahn. He has been able to reduce the pain I experience daily and for that I am grateful. He is professional and takes time to explain procedures and also considers my input seriously.

Very Professional. Very Caring. Very much in tune with understanding the discomfort you are in and making it their goal to make you feel better. I am very impressed so far with my treatment. A VAST improvement from the daily agony I was going through. I my case- my pain is now mostly (if not ALL) GONE and that's after a decade of misery and seeking out specialists/physio/chiro, etc. I feel lucky to have been finally referred to KOPI and being specifically under the great care of Drs. Yach and Dr. Zamura. These are only two of the many great professionals at KOPI.