Kitchen Stuff Plus

I mentally have this store marked in my memory as the one where Peggy is.
I've been into this store maybe a handful of times over the last few years and Peggy always offers me warm and genuine customer service.
She strikes up a sincere conversation and exudes a cheeriness that stays with me.

Took advantage of some great seasonal sales. Was greeted and checked on by a few staff members. The gentleman who cashed me out was just the friendliest human. He was personable and witty.

Good selection of housewares. Bought a couple of water bottles. Sales lady and the cashier were both friendly and helpful.

CONSUMER COMPLAINT……KITCHEN STUFF PLUS

DO NOT BUY FROM THIS STORE…

In July 2021, my wife placed an order for goods from KITCHEN STUFF PLUS online store. Delivery was supposed to be free and by CANADA POST and to our front door. When the package had not arrived on the date promised, I went to our mailbox, which is inside the lobby of our apartment building, and found a CANADA POST “delivery notice”, which said we had to pick up our package at a SHOPPERS DRUG MART the next business day.

I tried to phone CANADA POST using their phone number as given on the “delivery notice” several times that day, and on the next day. The number was always engaged. I phoned KITCHEN STUFF PLUS, who said I needed to send them an email concerning the matter, which I duly did. They replied, stating that it was CANADA POST’S problem and not their problem.

I managed to speak to CANADA POST after getting through using another telephone number, and I was told, that the delivery person was unable to deliver, because no one was at home, (This was a blatant lie…. We were home all day) and therefore their instruction was to deliver to SHOPPERS DRUG MART, from which we would have to pick up our package ourselves.

This meant I had to hire a cab to get to SHOPPERS DRUG MART, which did not have shopping carts. Without a cart, or a trolley, it was impossible for me to carry the package, so I had to go back to fetch a trolley, and the cab driver and I were then able to get the package, drive home, and get the package to our apartment.

This cost me $100 for the cab driver.

My complaints to KITCHEN STUFF PLUS and to CANADA POST for some compensation, proved futile…each blaming the other, and CANADA POST claiming we were not at home, when we were at home….

Got what I looked for, and the staff was very helpful. I was only slightly let down that that store doesn't sell bedsheets

Staff were very helpful. I was about to give up on what I was looking for and a friendly employee saved the day!

Was there this evening and asked at the front desk for assistance with the "Splash Ella Shower Curtain Liner" that they keep in the back. The more elderly woman behind the counter sighed very loudly and was apparently very bothered by my asking for assistance. She told me to take a plastic shower curtain liner off the shelf. I explained that I wanted the microfiber shower curtain liner. I walked with her back to the display to show her. She absolutely refused to get me one. She said it was just a name and it was not really a shower curtain liner. I was left speechless. I left my cart with all of the things I intended to buy right there and left the store.

Look no further! This store has everything you need at great prices. A very good selection. I found what I was looking for an more! The staff are super friendly and knowledgeable. Everything you want in a store. Don't bother with online shopping. Go in and say hello! Enjoy.

I recently visited this store to pick up a few Christmas household. One of the customer service associate named Trevor was exceptional in providing customer service. For example, Trevor went above and beyond to ensure he could locate all the items that were advertised. His personality and customer service skills had truly made my day! I have never had such a blast shopping for household items. From now on this is my go to store. Also a big shout out goes to other staff members. Amanda you are also an amazing store manager and thank you for further assisting me in regards to another item. From now on this is my go to store as the items in this store are affordable and modern:) See you guys to pick up a few more items.

I've been shopping at various Kitchen Stuff Plus locations for at least thirty years now. This one is well-stocked, with good service. I'm looking forward to exploring it further as I need kitchen tools and gadgets.

Well stocked, good prices, and very friendly and knowledgable staff. Best customer service I've experienced in a while.

Best deals in town. Wide selection and quality assured. The best place to buy your kitchen needs. Always nice staff whichever location you may go to. Great company.

Staff are friendly and they let me bring my pup inside. Very helpful and full stock, love it and hope they stay in this neighborhood to fight Amazon

This place ALWAYS seems to have exemplary customer service as well as a great selection of pretty much any kitchen gadgets and accessories you would ever need. I've been a regular at Kitchen Stuff Plus for years.

I’ve bought some great things from this store, including a wonderful spatula and cast-iron skillet. The selection is great, and the staff is super helpful.

A good place to pick up kitchen gadgets but the store arrangement is very confusing. Friendly staff. I only go for the sale items, as most of the other items can be purchased at lower prices from the Dollar Store.

Fantastic place for affordable kitchen supplies. Absolutely we can trust the quality of the products. Online shopping is the best as well. Plus the store have several chains in and around Toronto as well as GTA. Recently bought glass jars and loving it.

Hey hey yall and a Happy 22 to Yas Stores lookin great ~~= i love everything as always. *HOWEVER* I got this super cute country buttr dish and turns out theres a chip.sadly because of where it is will bring upon the demise of the dish so much quicker.which sux in the end
. May i exchange plz?

Every time I go here, there is no sense of urgency and poor customer service. I went in this afternoon with specific flyer items in mind for purchase.

I asked a sales lady where one item was and she basically told me to go and ask someone else because she and the other worker standing with her just started; very dismissive and unwilling. I literally found the item within a minute by looking for myself. She had the nerve to make a comment soon after that I found it lol. In retail especially, if you do not know where something is, you (the employee) find someone who does.

After more lacklustre customer service I am now at the cash with two heavy boxes. A lady at the cash asked a higher up if she should open another cash; she was dismissed. After waiting at least 5 minutes for two others to be cashed out, they finally decide to open another cash. Mind you, there were more staff in the store than customers. This place just always leaves me in disbelief.

Good items to buy but mediocre service. I visit the shop often and their service has never improved.

Pretty large location with a great selection of items for your kitchen. Pretty good pricing and you'll most likely find it if you're looking for something specific!

The store is big and they have nice selection. They lack employees and kind of short on staff so don't expect someone to greet you or guide you.

All over me about mask covering my nose. Breathing difficult so I left. Wont go there again. No one in the store. Who needs the hassle. Masks dont protect u. No science behind this. Relax people. I get distancing that is ok but seriously the masks are overkill in an empty store. U lost my business.

I went to this store today, July 8th, at 12: 45pm, to buy a KitchenAid Professional, $399 as announced on internet, I was also going to buy a blender which would cost me more at least more $100. Well, here is the deal, I'll never comeback to that store anymore. After waiting like 10 minutes outside in 32 degrees Celsius, I came in with my wife and my 6 years old son. All of us wearing masks, but at the moment I passed by the cashiers, a lady wearing glasses, in her 30's, she yelled at me to fix my mask. I got very surprised by the yelling and everyone turned at me like I was some sort of robber. Not happy, I nodded my head because I was not understanding why she was yelling at me and then she yelled 2 more times to me to fix my mask. So, apparently, the reason of all yelling was because my mask was not covering my nose, only my nose. I usually do that because I cannot breath on those and I never had any problem elsewhere. Ok, maybe I'm wrong, I should wear the mask properly, but she really needed to yell at me in front of everyone? My wife got so embarrassed that we left immediately. After talk to a friend, she told me that because I have Asian face, I was clearly a victim of some sort of prejudice. Well, if that's the case or not, the only thing I can't tell is that I will never comeback to that store again and I'll tell everyone I know about this incident. Very bad training to employees, very bad.

Wonderful place.lots of things for the kitchen and dining room. Many nice items for storage as well as mugs, cups, glasses and plates.great inventory.also seasonal items.candles.nice summer items.and reasonable.and great sales. I am always happy here.oh yes and great party items.staff also nice

Totally Verrry bad experience, a Staff was quite Rude, not at all a Helpful person. 1 star also i gVe because os 2 other staff who atleast heard me out

Staff are very kind and helpful here!
I also love that they are dog friendly and always offer my pup some water when we come in during the summer.

I got some good deals today. I got rubber oven mitts, spa jar set, shower curtains and ordered free standing storage small unit for my bathroom.

A great store in the heart of greek town. If you're looking for kitchen items head to Kitchen stuff Plus on Danforth. The store features a huge array of kitchen merchandise at fair prices. You get good customer service eith a smile.

Terrible.

I walked in. As I have many times. Am ignored.

Came to spend over $500
Had a coupon.

The website uses this to trick you into the store.

Once you go to use the coupon, it basically not
usuable on really any items, and there is so many
restrictions applied to it.

I asked the manager, how would you feel if you
were me.

He said dissapointed.

Well, whatever. You had the power to turn my frown upside down, but did nothing.

Cannot blame you the training, and customer engagement is poor.

The layout is difficult to find items (if they are actually in store)

One of the items I was to buy, was a gift for someone.oh well.

Really terrible experience.

My plan is to return the one item I did buy.

Btw
kitchen stuff sucks, is a more fitting name.

Do NOT shop here if you are expecting fair customer service. Their return policy basically is you don't get one. When I tried to return a coffee grinder, well within the 30 days, because its design left me very frustrated with its performance and mess, they refused a refund. They said that they do not offer customer "satisfaction guaranteed refunds" (quote and not stated on the receipt) they won't even give a credit note instead! Shocking. Pretty much a well, too bad, you're out of luck. BUY something else. I walked out and left the grinder there. That's how much I hated it. I'm out $45.and will NEVER return because their policy is We Don't Care and We Don't Offer Any Compromise.

We have a new home and needed everything. This store has it all and highly recommend for those like us, that are starting from scratch. Now.to fill the house with furniture:)

Large store is well organized and very close to Pape subway station. Cash register can be very busy on festival weekends but the staff move clients through very well.

Gadgets galore, and friendly staff. I could take a star off because I went in for a 3 dollar item and walked out with 40.

Great stuff with great price. They also have nice clean seperate washroom for babies. Nice collection. I want to visit the place again.

The staff are always so friendly, lovely and helpful! Thank you for a great shopping experience everyone!

Super friendly and helpful staff. The store is always very clean and organized with a broad product selection in every category.

Good selection lots of kitchen stuff you need and lot of stuff that somehow you end up thinking you need. Good prices and great sale prices

I think half of the knives worth using in our kitchen were bought here. They always seem to have the best prices on Henckels and Staub. My dog likes that it’s a dog-friendly store, and he’s often given treats by the staff.

Lovely store and friend staff. Also they have fair prices. Look for their promotions they are great.

Not the cheapest place to get stuff, but I get exactly what i want at a fair price. Good service!

"Small fish but big fry" is a good way to describe this place. Friendly staff, so much wonderful products to upgrade within your living quarters (from kitchen to washroom to backyard), this place has it all.

EDIT: Sorry, not sure why i posted only 3 stars.

Extremely helpful and friendly. I have a love-hate relationship with this store. I love going in there but I hate how much money I spend LOL

Purchased a multiple set of their glass food-storage containers with plastic snap-on lids. The lid broke the very first time we used it, so we called the store to ask if we could simply return the broken lid, or if they needed the entire set. We were told they would not replace it. "Our product is cheap, and this is what you get. All we can offer is that you buy a new set". What kind of customer service is that? Will not return to that store again!

I recently moved into a place for the first time and this location is just down the street. I've been here 4 times this month because the deals are just so great and they have everything you need when trying to fill your kitchen or bathroom with quality of life things. The staff has always been pleasant, greeting you and offering any help you need. They're also very skilled at wrapping your fragile items too!

Always well priced. Products don't feel or look cheap either. Lookout for their "red hot deals" sales.

Staff are always friendly and helpful, and loads of stuff is always in some kind of sale, so worth going in for sure!