La-Z-Boy Home Furnishings & Décor

Nav spent the time with us to answer any questions we had regarding the living room furniture, Nishi helped with her interior design skills, helping to select fabric for the sofa and love seat and picking out a rug, helping to bring everything together. All in all my husband and I had a positive shopping experience.

We had an amazing experience with our sales rep NAV. He’s so educated in La-Z-Boy products. He is patient, polite, respectful, and his biggest attribute is that he is not pushy to get the sale, because at the end of the day, you will find out that La-Z-Boy is dollar for dollar the best product on the market. He’s confident in the products he sells which he should be, because La-Z-Boy in my opinion has the best in quality, workmanship and service. Last, but not least I have to say why shop anywhere else, Thanks Nav again

Great experience. Super high quality couches, it tops everywhere else and some. Yea it will be at the top end of your budget but the team will work with you to make it work. We worked with Alex and highly recommend him.

My family and I had an amazing experience shopping at the furniture store! The staff, Monica & Nishi, and store manager, Raef, were incredibly helpful and guided us to find the perfect sofas and individual chairs for our living room. The quality of the furniture is exceptional, and the designs are both stylish and comfortable. We are delighted with our purchase and can’t wait to receive the final product that is scheduled to arrive in a few weeks!

I recently purchased a lift recliner chair for an elderly parent. My salesperson, Monica Groves was very helpful and conscientious about solving some issues I had with the purchase and the delivery, getting everything resolved to my satisfaction.
But I can only give the experience a four star rating because your commissioned sales staff is absolutely brutal at accosting customers at the front door, attempting to “own” them. I told the gentleman that I wished to look around, that I’d already spoken to someone, and that I’d call for her when I was ready. He demanded to know my name and the name of the salesperson, telling me that he MUST TELL MANAGEMENT WHO I “BELONG TO. ”
As far as I know, I belong to MYSELF.
Brutal.

Adam was super helpful! I would recommend him to anyone who wants expert opinions on recliners/sofas.

Furniture is great quality. The customer service is horrible. Staff should not be making false promises against company policy and misleading customers.

The manager was avaliable when we made the initial purchase. After an issue, the manager hasn't been around and not avaliable for contact. Our only option is customer service on their website, which has been useless.

Sukhmeet is amazing. We went in and she was so accommodating. We appreciate her help so much. Thanks sukhmeet for your great customer service.

Nishtha was very pleasant and made sure we were were satisfied with our purchase. All our couches are now lazy boy and I would recommend them highly

My partner and I had never been to this store location, so this was our first experience shopping here. When we entered, it was refreshing to not see 5 sales associates swarm you without having a chance to brows ourselves first. Shortly after we entered, we were greeted by Nishtha Kapoor, asking if we had any questions and what we were looking for. We asked if we could just brows the store and would find her if we had any questions. Nishtha was such a breath of fresh air, and respectfully let us brows while letting us know where she would be if we had questions. We were shopping for a sectional for our home, and it was a bit overwhelming. We found a sectional that we liked and asked Nishtha for help. Nishtha told us the details of the sectional, our options and warranty. We were still a little confused whether or not this would fit our space. Well, let me tell you that Nishtha connected us with Nishi Patel, who entered our room dimensions and showed us our options with our space. I think this feature is so unique, and super helpful to customers. It was amazing to see on the tv what the sectional would look like and it really helped us with our decision making. This feature is like no other I have experienced and I really think that it sets Lazy Boy out ahead of your competitors. Great job! After working with Nishi, we needed some more time to make our final decision. Oh my, I think we were there for at least 4 hours, and even kept them 1 hour over their closing time. We never had the feeling of being rushed or pressured, it was perfect! When we finally decided, it was time to work with pricing. This is when we met Nitin Rai, the Regional sales manager. Wow, what an amazing human being! Nitin was so patient, accommodating, and kind with us, it was incredible. He is such a down to earth person and you could see his passion come through when talking about Lazy Boy products. Nishtha was also so patient and kind to us since we took forever to decide which sectional design we wanted lol My hat goes off to her for her welcoming smile, and sales skills.

All in all, this was such an incredible experience. About 1 week prior to visiting the Rodeo Dr.location, we had visiting a Lazy Boy store in Kitchener. Sadly, we didn't have the same positive experiences during that visit.

We are so happy with the level of customer service that we received from the three individuals mentioned above and I will be recommending this store location to my friends and family.

Now we just have to wait for our sectional but are so excited for it to arrive!

Please ensure that these three individuals get recognition for this transaction.:)

Thank you so much again Nishtha, Nishi, Nitin!

Sincerely,

Desirae

We had a great shopping experience at La-z-Boy this week. Thank you Sukhmeet for your assistance in choosing our new sofa and love seat.

Mississauga store. I am so grateful for Nishtha Kapoor supporting us with all options possible accordingly to our budget and Nishi Patel for all her help designing our furniture accordingly to our home layout.
Thank you so much guys.

The service was exceptional. Both gals that waited on me were very attentive and above average with service. The designer did a excellent job laying out the floor plan and suggesting how to lay out the room. My experience was excellent which is hard to get in these days. Thanks so much.

Nishtha was so great to deal with! She took the time to listen to what my mother wanted and needed. She is friendly, patient, knowledgeable about the products, and overall a delight to deal with! Highly recommend lazyboy and Nishtha!