Laura

Staff were friendly and helpful in ordering the outfit that I was looking for. They called me as promised when my outfit arrived.

I had an incredible experience at Scarborough Town Centre, thanks to Marva’s exceptional service. She went above and beyond to assist me, ensuring I had a positive shopping experience. However, I must mention that her manager, while not the friendliest, did not overshadow Laura's outstanding service. I'll definitely be a repeat customer, thanks to Marva’s dedication and professionalism.

Rating a 4 because of her manager Marva is a 10 star plus

I bought 3 beautiful outfits from the store. I was pleased with all three purchases. Marva the sales staff assisted me. She was very helpful and professional. Marva keep up the good work you deserve a 10 star.

Great team at this location! Shopping at Laura is always a lovely experience, you almost feel like you’re in a movie.there’s a great selection of dresses and the staff are experts in their field!

Staff is awesome and very helpful! Has every size and if not in stock they will order for you! Prices is agreeable

I bought a beautiful dress worth $338.99 (including taxes). Store associate Donna helped us to find a perfect size with such a polite and respectful manner. Store was very neat and clean. I loved the dress and will visit again.

Excellent customer service we got what we need
Compare to other stores little expensive but very good quality clothes

I used to sop there but their styles have changed. Pants look terrible. Legs ok but hips huge. Will not be shopping there any more.

Suchh a racist store. The employee sell us the dress with label and then we go back there to return it they treated us in very bad manner. Manager was very rude and specially told them to check the CCTV and then said that they don’t need to check that. They didn’t even confirm with that employee who sell us that dress. Such a bad cx experience. I never recommend this store. When it comes to selling they treat us like royals but when it come to return the things the make excuses. The other employee even said it one my face that the dress is smelling I didn’t even wore it and all the tags were there but they didn’t help us at all. This store need to improve there cx service and they need to learn some manners. I’m have very patience but then cross the limits. Such poor cx service. Just the brand name is big but everything else are very cheap.

Rude manager and employee. Firstly, they treat u so good for selling the dresses but when it comes to return or exchange they changed there whole tone. Manager need to learn more because if manager behave like this then what will employees do. Worst manager i’ve ever encountered with.

This is the worst store i’ve ever seen. Very bad cx service. The manager and staff was very rude. First they need to learn some respect. I try to return my dress within two days of my purchase and they denied it. All the tags and everything was there and i also had the receipt as well. They need to learn the manners. I gave them -10 stars from 5.