"Hands down the best pizza shop! Their incredible samosa poutine is a game-changer. Perfect blend of flavors, generous portions, and friendly service. A must-try for pizza enthusiasts seeking a unique and delicious twist. Highly recommend this culinary delight! "
Literally have ordered multiple times from this place. Just called to put an order in and it is a 6.99 delivery fee which I was ok with but than after we put the order through, we got a call that it was going to be an additional 3.00 delivery fee on top of the 6.99, because the restaurant said it was more than a "10km drive". I just mapped it and it is only 8.6km drive. Anyways definitely not worth the extra 3.00. I mean after all it's not like we're eating gold or living it up like we're A listers. Unreal: (
This is a very clean and hygienic store. The food was a generous proportion, fresh and delicious. They have a great variety of botb vegetarian and non-vegetarian food. They provided courteous and professional service. Will definitely visit again! Thank you again for the great service!
I called in to order pizza. They said 2 for 1 large 3 topping deal. I ordered. They gave me the price over the phone. I came to pick it up. Apparently it was CASH only? ! I was NOT told this over the phone and I pre-ordered as I have to be at work with the pizza. No time to go to a bank machine. SO they charged me almost DOUBLE because I was using debit? ! Why? This was THEIR fault not MINE! THEY SHOULD HAVE GIVEN ME THE PRICE THEY QUOTED! I WILL NEVER order from them again and I have been a good customer there. So PISSED right now that I had to pay an extra $20 for using DEBIT!
Went to Burlington store because they were running a 50% off promotion. Turns out, their prices haven't changed, whereas the Hamilton Westdale store charges $3 more for a X-large pizza (plus $2 more if you don't pay cash)
Highly recommend Lava pizza for large orders! We ordered here for my daughters birthday and they were kind, quick and very accommodating. Pizza came early, and everyone asked where I got it because it was so delicious! I just placed another large order and will be again in the future.
Worst experience. Order over the phone and reached at the shop after 20 mins and they said we don’t have your order. I confirmed the location was right.
I ordered a x-large gourmet pizza. I really have to look for the pieces of chicken at the pizza as they were so few. I do understand that the cost of all food ingredients has been risen and it's difficult to be competitive and maintain the quality as well. But still I liked the pizza
Great customer service and amazing pizza cooked to perfection. Thanks for helping charge my phone also I will surely be back. 5 star and this is coming from a chef.
Delicious food but the samosa poutine was a weak portion as well as they said 20 minutes which is already quite the wait but we ended up waiting 33 minutes very unimpressed
We ordered butter chicken pizza and a medium bruschetta pizza with chicken wings on side. Honestly this was the best pizza i have ever had. The aroma, flavours everything was on top:)
Came here at Lava pizza and we ordered butter chicken poutine and samosa chat. Found this samosa burnt in the chat you can see this black part. Was not able to eat it. Thats not fair if you guys already see it why are you giving it to customer mean you don’t respect the customer
One of the top pizzas in Burlington, and wings are great too! You can tell they use quality ingredients and I’ve always gotten a generous amount of toppings. 10/10
I ordered pizza for both my kids birthday. I pre-booked for a certain time. Food arrived on time and nice and hot. Reasonably priced also. Will definitely order again.
Ordered extra large spicy paneer pizza, with shawarma sauce as base, but when the pizza was delivered it had bbq sauce, I also requested pizza to be well done, but pizza appeared to be not even half done, worse experience, this location doesn’t has the same quality as it use to have, I drive from Brampton specially to this location since the pizza use to be amazing, but it’s has gone from excellent to worse
Good pizza, we had the Shawarma pizza and it was really good. It's a take out place that also does delivery. They sure know their pizza and they make some of the best pizza around the city. They also have another location in Hamilton that is equally as good.
Not great shawarma pizza I've had it at both hamilton locations and its much better. I've never had shawarma with olives before. Disappointing pizza.
In response to their reply I would love to know what was false information. I said the pizza at other locations is better and yours was not great pizza and I have never had shawarma with olives before. I didn't say you didn't have olives on yours just that I have never had a shawarma with olives before. If all locations have changed the pizza to have olives this is me simply saying it's not great on it. And didn't ask for a refund or new pizza after I called and you told me it comes with olives as this was not your mistake. My review stated that the pizza was good not great and the other locations were better. I changed my rating to three stars after trying it I have now changed to one for the reply.
Just wanted to let everyone know that the delivery man Mr. Patel showed excellent customer service over the phone and in person! Mr. Patel acknowledged forgetting the garlic bread from our previous delivery over the phone and apologized. It was nice to hear that. Before Mr. Patel delivered last nights order while taking it over the phone he reassured me that everything would be there and the food would be cooked to perfection! Mr. Patel didn't break his promise. While confirming our address he even asked if our house was with a certain make and colour car! I couldn't believe he remembered because we have only ordered a few times since we are new to Burlington. Thank you Mr. Patel, it's people like you that keep customers coming back!
P. S.
That was by far the best panz I have EVER HAD and it definitely won't be my last.
Ordered pizza, deliver after 1.5 hour, received pizza was burnt, called to complain but response was really rude, asked to talk to manager manager was rude requested to talk to owner then manager suddenly saying he is the owner.
If owner and manager is this rude then what we can expect from staff
This was my 1st time ordering from Lava after friends recommended them and I was not disappointed! Ordered pizza and wings and soooo good! Delivery guy was super nice too I even called the store after we had eaten to tell them how hot and fresh everything was…great work Lava pizza!
I ordered medium pizza, I already waited for 60 min then I called store they told me lots of snow outside, even there is no snow outside, my house is barely 10 min away from store, every time I called store they replied rudely. Promised to deliver in 60 min but even after 90 min i did not get my delivery.
Really bad service, they even don't know how to talk with customer.
I will never order from this store again! And will not recommend this store.
Cheap men work at this place. I went there to pick up food at night, my food was ready right in front of my eyes, but they made me wait so they could spend some time staring at me, making me extremely uncomfortable.
Would have rated in negative if possible. Since the new owner took over the place everything taste so bad. I used to love this place but never returning again.
I asked for delivery, the guy said it will take less than 40-45 mins but he came after one hour. I order 2 samosa poutine, 2 shawarma rice and 1 mozzarella stick. Everything tasted bad. I hated it. I order mozzarella sticks they were burnt. They put stale sev on top of samosa poutine. Plus they increased the price of everything.
I used to get free delivery to my house but now they charged me. Never returning again.
Always fantastic pizza, always amazing wings, the combos are a great price and that garlic sauce. Mmm. Check them out for sure. Also just saved me not having pineapple on my Za. After I ordered and it was quickly added.
This is my absolute favorite restaurant in Burlington. The food is always fantastic and no matter what I order I am always delighted with my meal! Customer service is terrific. Can’t wait to return!
I got the large pizza, and it was really delicious and freshly made. Delivery was very fast and the driver was well mannered and friendly. I would definitely order pizza again.
Fresh Ingredients and a very good tasting Pizza Only reason for one less star is that I found pizza sauce less, reducing the impact (though dip covered it a bit) Will surely try next time and hopefully update the stars
Each slice was inconsistent with toppings and how cooked it was. Salad was so rotted I had to throw it away or risk food poisoning. Awful. Anyone with more than a one star review was paid for sure.
We have ordered pizza with chilli flakes on bottom they didn’t make it. I know it’s a small thing but sometime this small things can make change in test to person.moreover I called but the guy didn’t answer me properly.how to talk to customer.will never go there
If you're looking for great slice of pizza at an amazing price this is the place. I've ordered from this place for almost 6 years straight and I'm so glad they came to Burlington (Two locations in Hamilton). Also get their garlic dipping sauce it is literally the best sauce in the world. I'm not a big garlic guy and this stuff is like crack, I'd put it on everything. But all kidding aside this is a great pizza place especially if you and the family want a just order out for a night or if it's a stay in Friday or Saturday night watching a movie.
Ordered pizza from this location today. Normally I would pick up from westdale location. Ordered a delivery for my wife at home. Took hour and 10 min to deliver although their website states: delivery in 45 mins. Forgot the dipping sauces. Girl over the phone said 10 mins. 25 mins I called back to check on the dipping sauces. Some guy on the phone "WE DON'T SEND DRIVERS JUST TO DELIVER DIPS". I'm not the one who forgot dipping sauces. Goes another 20 mins and finally my dipping sauces arrive. Now there is a cold pizza that was ordered over 2 hours ago and dipping sauces that arrived an hour after my pizza. Should have stick with westdale location.
I went there last week and ordered Samosa Chaat and Pizza. Let me tell you that they were the best I’ve ever had. Owner Preet Patel is really polite and helpful, Great service. Will definitely recommend and go there again.
YUM! Poutine and subs are absolutely DELICIOUS! Ample portions, good prices and always accommodating with requests! Love your food SO MUCH and delivery drivers are extremely nice! Thank You I am hoping to try your pizza soon! Cheers
Great food quality and many options of pizzas to choose from! Samosa poutine, especially, was really great! Would definitely recommend. Excellent customer service!
We really enjoy their pizza and wings. Its a family favorite and we look forward to pizza night from Lava everytime. The staff at the Burlington location are nice and treat you well. I'm a big fan of the wings, so many flavour options. Try it for yourself, you're gonna love it!
I order from this place once a week. Best pizza spot in ontario. They are generous with the toppings and pay attention to your order. Delivery time could be a bit faster.
Worst customer service. I order pizza and wings and they forgot my wings when I called they told me my skip driver stole the wings. Refused to do anything for me. Will never order from them again and encourage everyone else to avoid at all costs
I just had the best service from these people. I had placed an order online for some wings and a samosa poutine (aka the BEST THING EVER). I was sending it to a loved one as a surprise so I called the restaurant as soon as I put in the order so I could pay for the food through the phone (since it was a surprise), because it only allows you to pay at the door when they deliver. The girl who helped me place my order was sweet and answered all my questions and I was even able to give them specific instructions on time and place. I was only disappointed at the price they made me pay for delivery ($6), after it says delivery is free online. I didnt bother arguing but other than that, the food came in on time and it was the perfect temperature. Good food and good service!
The lady i dont she is chinese or what but she dosent take the order properly dosent listen to costumer told her to put desi sauce on pizza three times when i got it there was no sauce verry poor costumer service by them And its second time i have got poor service bu this pizza dont go there
The lava pizza by westdale is amazing and has always delivered great service. However this location has got my order wrong in two seperate occasion. Not impressed
I gave a 4 only because they use Styrofoam takeout containers. It is not only bad for the environment, it makes the food soggy. We love the food.please change to a better biodegradable option that is also food friendly.
2-2.5 stars for me. Heard about these guys alot but had 2 different pizzas and both were fast food quality. Mediocre at best. Also it took an hour for the food to be delivered when I was quoted 35-45 minutes and they're 10 minutes away.
I'm really struggling to understand how so many reviews on here suggest its the best pizza they've ever had.
I personally didn't love the flavors and textures of the pizza. I wouldn't call it bad, but there was just something off about the whole thing, almost a burnt greasy taste. If I were reviewing the pizza alone, probably a 2 or 3 star. However.
I made the mistake of trying their breaded wings and they were inedible - I don't even want to imagine how freezer burnt/old they were going into the fryer. They tasted of old fryer oil and the breading was mushy even on wings that weren't coated in sauce. There just seems to be no quality control or any level of pride going into cooking this food. I will not be returning.
I felt as if that this place shook me upside down to empty my pockets, only to receive a portion of my order. As a paying customer, I expect to receive all of the items that I have paid for. After requesting the remaining items be delivered or refunded, I was met with objection and discourse regarding their current limitations due to covid. This lack of trust, and lack of care will keep me from returning.
Pretty disappointing. Lots of great pizzarias in Burlington but this isn't one of them. Dough is very chewy. Ingredients are mediocre. Nothing much to say about this place.
Ordered pizza, wings, garlic bread and what was supposed to be cinnamon sticks, had my food delivered and payed for it, when I went to open what should have be the cinnamon sticks, it was an extra garlic bread and not dessert, not happy.called about it and at that point they told me they were out of the cinnamon sticks, but still took my money for them, on top of that, ordered 2 dry flavors of wings, got 1 wet and 1 dry
My favorite pizza place, the Burlington owner is really nice every time I've been there and I've been a regular for years. The pizza n wing combos are the best price you'll find and it's all really good:)