Leatherdale Marine
7 reviews 5571 Hwy #12 South RR #7, Orillia, ON +1 705-325-2249 leatherdalemarine.com suggest an edit
14 January 2024 15:21
I brought my skidoo in for service, and the mechanic met me at my trailer.we looked at a few issues and I was provided with great advice thank you
06 January 2024 1:01
Dealt with both John and Baxter on the new purchase of my 2024 outlander. Baxter was great to deal with and went above and beyond to make my experience a memorable one with my first new purchase. Everything from upgrades to communication, he did it all to make sure It was a fun experience for me. Not only did he treat me with respect but he also educated me on my new toy. 10 out of 10 I recommend dealing with Baxter if you need a new machine as you won’t be disappointed.
14 October 2023 21:38
Purchased several sleds thru Baxter. Super guy, easy to deal with and service has been top notch as well
07 June 2023 18:35
Great staff, friendly and always willing to serve your parts, service or sales needs.
13 January 2023 3:57
The sales rep Bob Lea at Leatherdale marine, is one of the best sales reps that I have ever had the pleasure of dealing with in my life (and I own a car dealership so I have seen and dealt with a lot of reps) Bob is professional, extremely thorough, incredibly quick with follow up and to answer any questions that we had. Bob also kept us in the loop (without us asking for information) regarding when the unit was getting built, texting us VIN numbers on both the unit and trailer when they became available, and informing us about the delay based on 4 parts being back ordered. Once all of the 4 parts had arrived, Bob understood how excited we were to pick up the new jet ski, and prepared the unit for delivery earlier than we expected in order for us to be able to pick it up sooner.
Bob is the single reason that we purchased from Leatherdale marine. We stopped at Leatherdale marine last year when we were purchasing a used sea doo off of facebook marketplace. Our intention was to ask a few questions about the unit we were about to pick up. (As we were vacationing at Fern Resort around the corner from the store) Bob spent 2 hours with us going over anything and everything that we would need in order to have a smooth pickup (of a unit that he was making no money on…obviously). Bob answered every question we had, went through paperwork and licensing that we would need, and is the sole reason that we were able to pick up the used jet ski easily. While there, we purchased a number of accessories from him at the time. Never once did we feel like we were a bother or wasting his time. He was patient, understanding and a true gentleman.
Within a day or so of picking up the used jet ski last year, my girlfriend and I discussed it and decided that we were going to order a brand new jet ski. Based on our incredible experience with Bob, the decision as to where to purchase the new jet ski, became a simple decision. (My girlfriend is even friends with the local BRP dealer in Welland) We live in Niagara on the lake, and decided to purchase in Orillia and make the two and a half hour drive when the time came to pick it up, based on the incredible level of service that Bob provided us.
During the year that we waited for the new jet ski, we purchased a paddle board from Bob as well. Again, it was based on how incredible he is as a sales rep.
Bob actually agreed to meet us on a Sunday in a parking lot of a local mall on his day off to deliver the paddle board to us as we were passing close by Orillia on our way up north.
I cannot express what an asset Bob Lea is to Leatherdale marine. If you can keep him working for years to come or somehow mentor someone to learn how to be a true professional from him before he retires please do so.
A true thank you goes out to Bob for all of his efforts to make us 100% satisfied customers over the past 12 months. I share our story with him to as many people as I can, and I talk to my own sales reps about the level of customer satisfaction that he provides and I try and push them to be as professional as he is.
From a completely satisfied couple of customers…. Thank you again Bob.
John and Ashlee
Bob is the single reason that we purchased from Leatherdale marine. We stopped at Leatherdale marine last year when we were purchasing a used sea doo off of facebook marketplace. Our intention was to ask a few questions about the unit we were about to pick up. (As we were vacationing at Fern Resort around the corner from the store) Bob spent 2 hours with us going over anything and everything that we would need in order to have a smooth pickup (of a unit that he was making no money on…obviously). Bob answered every question we had, went through paperwork and licensing that we would need, and is the sole reason that we were able to pick up the used jet ski easily. While there, we purchased a number of accessories from him at the time. Never once did we feel like we were a bother or wasting his time. He was patient, understanding and a true gentleman.
Within a day or so of picking up the used jet ski last year, my girlfriend and I discussed it and decided that we were going to order a brand new jet ski. Based on our incredible experience with Bob, the decision as to where to purchase the new jet ski, became a simple decision. (My girlfriend is even friends with the local BRP dealer in Welland) We live in Niagara on the lake, and decided to purchase in Orillia and make the two and a half hour drive when the time came to pick it up, based on the incredible level of service that Bob provided us.
During the year that we waited for the new jet ski, we purchased a paddle board from Bob as well. Again, it was based on how incredible he is as a sales rep.
Bob actually agreed to meet us on a Sunday in a parking lot of a local mall on his day off to deliver the paddle board to us as we were passing close by Orillia on our way up north.
I cannot express what an asset Bob Lea is to Leatherdale marine. If you can keep him working for years to come or somehow mentor someone to learn how to be a true professional from him before he retires please do so.
A true thank you goes out to Bob for all of his efforts to make us 100% satisfied customers over the past 12 months. I share our story with him to as many people as I can, and I talk to my own sales reps about the level of customer satisfaction that he provides and I try and push them to be as professional as he is.
From a completely satisfied couple of customers…. Thank you again Bob.
John and Ashlee
27 December 2022 22:42
Great service friendly staff, speedy shipping highly recommended will do business there for sure in the future +
18 November 2022 12:15
I recently went to Leatherdale Marine to purchase a Seadoo. I had the oppurtunity to sit down with Baxter Higgins.
He was so patient, knowledgeable, and kind.
Hi goal was help me make the right decision for me and for my families use. Not to close the sale on the spot.
He decided that rather than I impulsively put a deposit on one, that I wait until I could see and sit on both options.
He took the time to really educate me on the costs and benefits and upside and down on both models.
I left feeling in the best of hands.
It was a tremendous experience.
Ted
He was so patient, knowledgeable, and kind.
Hi goal was help me make the right decision for me and for my families use. Not to close the sale on the spot.
He decided that rather than I impulsively put a deposit on one, that I wait until I could see and sit on both options.
He took the time to really educate me on the costs and benefits and upside and down on both models.
I left feeling in the best of hands.
It was a tremendous experience.
Ted