Leggat Kia Burlington

Aarun Wissa was my brand specialist who helped me lease my first electric vehicle. Aarun is very outgoing, empathetic and highly knowledgeable about leasing EV's. I am very satisfied with the high level of service Aarun provided me with and I will recommend him to my entire network.

I would love to thank Syed who's a financial manager and provide best service as We bought camaro ss this week. He guided us really well by covering all the policies and suggested best deals regarding our vehicle.

Was looking for a second vehicle and was very discouraged by other dealerships until Kia Burlington was recommended. Aarun set me up with a much better car than I had hoped I would find in my pricepoint, and exchanging the summer tires which were old for new ones. Aarun even came in on his day off to finalize the deal. Excellent service, I highly recommend them.

Amazing experience at Leggat Kia Burlington. Initially met with Will who connected me with Charles, as Will was with another customer. Will and Charles truly worked together to help me with test driving vehicles, spent the time reviewing different options. I never once felt pressured to purchase anything but also didn’t feel like they were ignoring me due to my indecisiveness. Their overall team work was unmatched. I am so happy with my new Kia Sportage and the overall experience. Would definitely recommend Will, Charles and the entire team to anyone looking for a new car

I am so disappointed in Kia. I have been having trouble with my car for the last couple of years and was told the engine is burning oil too quickly which has ruined several catalytic converters. I have 130K km on it and there is no reason my car should need a new engine. Kia refuses to take any ownership of this or the quality of their engines and will not stand behind their (lack of) quality of their engines. I would highly suggest you do not go with a Kia. You will end up having a lot of car trouble and Kia Canada will not stand behind the quality of their products. That's just my personal experience as a current Kia Rio owner.

Took our van in to be serviced. Unbeknownst to us our child’s car seat had to be removed for the repair. We were not told that it was removed and the car seat was placed back on the seat so we had no idea. I understand that dealerships cannot install car seats for liability reasons however it needs to be made absolutely clear to customers that the car sear has been removed. Making a note on the bill in the middle of other notes is not sufficient. If your staff is too busy to communicate this at pick up at least leave the seat in another spot in the vehicle so it’s clear it was removed!

This location has been nothing but fantastic with the replacement of my
Kia engine. In 2 weeks, it was looked at, sent to kia Canada for a decision and engine replaced. I was issued a rental fully covered by kia and the girls at the front desk service department are lovely. Justin, Rob and Josh have kept me informed every step of the way with full transparency on what was done and needed. Would definately recommend and I will continue to use this location for my services and future car purchases. Thanks very much guys!

We were looking for a new vehicle & met Will Gair at Leggat Kia. Will is a customer service personified sales rep. He personally showed us a number of vehicles at various Leggat dealers in the Burlington area. My wife & I purchased a pre-owned Honda from Will & he couldn't do enough for us! Ok, it was pre-owned, but he made us feel like we had bought the most expensive car at his dealership. I highly recommend asking for Will the next time your searching around to buy a new or used car. I guarantee you will end up buying a vehicle from him. He's number 1 in our books for making our experience an 11 out of 10! Thanks a lot Will

Amazing Service. My salesman Joe is absolutely amazing. Bought my first Kia 2 days ago and received a thank you video message by Joe today. I have never received this service by any other dealership before. Buy from Kia Burlington!

Just picked up my first car from Leggat Kia and I wanted to say thank you to Christian and Muhammad for their professionalism and support buying a car.

Christian was amazing at explaining every detail to me and keeping me up to date and always being there if I had a question. Muhammad was very thorough and explained anything and everything so you are not leaving confused. They made this experience amazing.

Definitely recommend this place. Once again thank you!

Sales guy didn't listen to me. He was too busy and instead of passing us over to 1 of the 9 other people available to assist, he made us wait and wait. Total waste of time in there. It's a shame. I was ready to buy.

Will Gair really does take care. He takes the meaning of going above and beyond and creates his own definition that far exceeds the regular standards. I reached out to Will, and within a week and a half I had not only purchased a vehicle, but Will personally delivered my vehicle to me. The work he had his team do to make the car look brand new was also more then I expected. The time and care he put into finding a perfect fit for me and my 2 young children is rare to find. He isn't just a sales man, he's a friend and will not bring you offers unless he knows they meet all on your check list. He's attentive, friendly and very personable. If you havnt bought a car through Will I highly suggest you let this man become your new friend. I really appreciate all Will has done for me and I am forever thankful for him!

Thanks so much Will!

Recently bought a new vehicle from Will Gair. Great to work with, super helpful and even followed up a month after my purchase to ensure everything was still good. Would recommend him to anyone!

I have booked a new KIA EV6 last year and before the delivery I my old car giving up on me today. So I went to KIA Burlington for Help. My Rep Chrixxxxx, basically tell me that we are in a business of making money not helping people. If I want, he can refund my deposit and bye-bye. Sound like reputation and customer service is nothing to him. He is not even saying "sorry, I really can't help you". Fortunately, I called his manager and He is offering a temporary solution before I get my car. I need to drive to work after all. If not because his manager, this is definitely a one star! If the owner is seeing this, I recommend more training about the business value and customer relations.

Soheil and staff are great! Would highly recommend you go see them if your interested in buying a Kia.

Joe was very professional and friendly. He has a great communication skill, very prompt and respectful.
I would have definitely deal with him for my next car if I didn’t leave to another province.
So happy to have Joe helped me with everything I needed at Leggat Kia.
Thanks Joe!

Will helped me out a ton and everything went super smoothly. Aswell the finance manager syed was super professional and clear.

My 2nd Kia from Leggat Kia Burlington and I love it. The selection process with Billy was great and the bag of goodies on car delivery was a nice touch. Thank you. The financial process with Syed, such an amazing soul, was flawless. Syed thank you for taking such great care of all the paperwork. You are truly a pleasure to work with. Your expertise and knowledge are endless. I did not see the service department this time but will for my services. Always a great experience for the service appointments and the booking process is very easy. Thank you again Leggat Kia.

Please read CBC's article mentioning that this dealership added a $5,000 "market adjustment fee" to a customer's final bill. Unethical to gouge vulnerable customers who may really be in need of a vehicle.

Highly recommend Leggat Kia. They were able to order the exact vehicle I wanted and it arrived sooner than expected. Joe, Dan & Will in sales, Laura in parts and everyone in Service, all amazing. Everyone greets you with a smile and goes out of their way to ensure you have a great experience.

Great staff and customer service! Bought my 2023 Seltos and couldnt be more happier! Highly recommended dealership!

Very busy when we got there but we weren’t made to wait for a long time. We got to test drive the model we were looking for. Christian was helping us and he was friendly, knowledgeable and patient with all our questions. We were very satisfied with the service.

No place to visit, give me a appointment for perform a recall. I asked if have the parts says yes. I was the day of appointment wait for 45 minutes and say we don’t have parts, I asked what happend they said they don’t have control for how give me the appointment. They said will call me when the parts shows up. I call to find out after a month, they said we need found it ur information no calls until now.service policy of Kia…? Any way the disrespect for this dealer to customer … something ti remenber.wicome

I went to Leggat Kia Service centre for my Kia Seltos first service. Aaron was friendly and was happy to answer all the questions that I had. The service was prompt and was completed in a timely manner.
Will certainly be back here to get my Kia serviced!
Thanks Aaron and team!
Regards
Tanmay

The service here is top notch! The service manager Justin worked diligently to get my cracked windshield fixed on my barely 1 year old Sorrento! From sales to service Kia has done a pretty amazing job and I can say I'd prob never buy another non Kia vehicle! Kudos to Justin and the Leggat Kia team!

Had a fantastic experience. Syed was lovely and made all the paperwork a breeze to get through. He was very friendly great personality and professional. Billy and Christian were also great. Very helpful and friendly staff. I will be back for my next car and will recommend to friends and family.

So far, so good. My wife picked up her new electric vehicle today after pre-ordering it in May. We're already longtime Leggat customers from Leggat Mazda Burlington and this is one reason for choosing this dealer, their reputation is respected with a dealer heritage dating back to1922, you know they're doing something to maintain customers. The primary reason for choosing this brand is KIA's customer satisfaction rating but I remain skeptical based on calls to KIA Canada compared with Toyota & Honda. Our salesperson Atif (now at Halton Honda), made sure my wife was comfortable every step of the way and fulfilled our exacting expectations. She purchased the most comprehensive service package too. Laura in their Parts Department also was able to find a great deal on winter tires and rims! Will update this review once we've dealt with the Service Department but we've every confidence, it'll be all we've enjoyed from a Leggat dealer family experience. The Service technicians always cluster around the EV and it gets showcased when it's parked beside the Service drive-thru entrance! Service department should introduce complimentary car washes for their customers as we've not experienced this since taking delivery of the EV in September. See my review for Gorrud's Auto Group/Milton Toyota.
Update: KIA Canada doesn't know the cause for the regular 12V engine battery failing on two separate occasions rendering the car inoperable and unable to unlock the vehicle. This doesn't impact the car's battery powering the EV. Leggat service has disconnected an anti-corrosion device from this battery and the problem has not repeated to date and replaced the battery twice at no charge. Will continue to watch this and provide feedback.
Toyota generally perfects things before unleashing them on the public.

Frankly I would give this dealership a negative star rating if I could. The customer service here is so poor. Employees lack accountability and do not do what they say they will do. I regret buying my Kia from Thai dealership- drive the extra distance and go anywhere but here (unless you don’t care how you are treated)

My wife and I purchased our first Kia at Leggat Kia today. We were greeted with nothing but professionalism and good people from the beginning. We were greeted by Will who instantly treated us with respect and kept the mood friendly with lots of laughter.
10/10 for this team and look forward to purchasing another Kia from them.

Very friendly no pressure dealership! Christian was friendly and knowledgeable explaining features… Thank you for the easy test drive!

I love my new 2022 Kia Forte! Thank you to Syed, Christian and Will for all of their help and patience throughout this process. I am a very anxious person who was nervous about this big purchase and skeptical about getting taken advantage of. However, the team was extra patient and answered all my questions. They went over everything in immense detail for me. Syed was especially supportive throughout everything and I would definitely reccomend this location to anyone! Thank you again to the Leggat Kia team:)

Not at all happy with this Kia location. My husband has been emailing back and forth for a week now and booked an appointment to test drive the Carnival today. We both took time off work for this to work and when we got there was told they had shipped the Carnival to another location so it wasn't available today. They could of called or emailed ahead of time to let us know. Completely wasted our whole day. We are not time wasters either we are very keen to purchase so they just lost our business.

As a recent widow and senior, knowing little about cars, I was very anxious about taking care of the family vehicles. I started taking my Sedona to Kia for regular maintenance and, after three visits, am very happy with the experience. The guys at the service desk were exceptionally pleasant and helpful, taking the time to explain what was needed and make future suggestions without being pushy or patronizing. The work was done in the estimated time, at a reasonable price. Their shuttle service was also excellent. I feel confident in putting my vehicles in their hands.

From start to finish Will was amazing! There is nothing worse than shopping for a new car especially when you dont have one. I've dealt with alot of salespeople and dealerships over the years, being in sales myself i felt that will and the rest of the team at leggat kia genuinely had my best interest in mind and most importantly listened to what i want and made it happen, when it came to my next vehicle. I highly recommend Will and the rest of the team at Leggat Kia!

I book my annual service for my 2018 Stinger Gt2 limited edition at this location, and I was blown away by the service and the knowledge that I got, I felt confident that they would take very good care of my car. Thank you Aaron Park for your warm welcome, professionalism and knowledge that you provide me on my first visit. I definitely recommend this location to anyone. Again Thank Aaron for the best customer experience I ever had at dealership service department.

My wife and I bought a Kia Sportage at Leggat Kia some time ago. It didn't feel great from the start to me as we constantly felt we were tricked into something. Partly that was because of the outdated, old fashioned sales tactics that didn't leave a good first impression with me. We perceived them as quite disrespectful and manipulative but not what a modern sales talk should make you feel like. The other more concerning part however was when the financial part was taken care of by the financial services advisor. In retrospect, this is really when things went down from my experience. Coming from another culture myself I deeply appreciate cultural differences but a sales talk should never culminate into yelling your prospect costumer into signing an extended warranty, especially if the information that were verbally communicated turned out to be false when reading the fine prints afterwards. In our case the financial advisor insisted that my wife and I would get back all the 2000$ of the extended warranty costs after two years if we don't make any claims within those two years. He became loud making the point that we would not loose any money, implying it would be unreasonable to deny this warranty. That kind of pressuring costumers using lies is unacceptable to me. When I recently got in touch with them to enquire about what was verbally communicated, i.e, getting back the full extended warranty costs of 2000$, I got ignored. Of course, the fine prints do not reflect what was verbally agreed on in terms of amount paid out and due date when studying the contract in depth. To me that was a huge disappointment. I believe there is a red line between creatively selling a contract and plain lying. Everything I heard from these guys sounded fishy to me and we shouldn't have done business with them in the first place. The moment we drove out of that dealership, we felt scammed and of course we were proven right eventually. This is in stark contrast to how you would think you should feel just after buying a car. I also wonder how many more costumers fell for what I would call an "extended warranty scam" so far. We even gave them another chance to fix this and sell us a second car but again they decided to ignore our enquiries. We ended up buying the second car another local dealership recently and the difference couldn't be any bigger. In contrast to Leggat Kia we didn't feel tricked or getting conned over there and it became a really pleasant experience after all. No extended warranty bullying, no yelling just a nice car purchase how I would imagine it. I hope Leggat Kia will learn to respect their costumers and be a bit more honest. To me it won't matter anymore as I would never buy there again. From our experience, we can't recommend this place at all.

I purchased a Kia Forte, an was very impressed with Christian his knowledge and information given to provide me with a safe and reliable vehicle, the customer service, sales was outstanding and working with the Financial manager
Syed, to meet my needs. I looking forward to enjoying many miles in my Forte.many thanks

Fantastic dealership, after having a bad experience at another dealership prior (Maple Nissan) I became a little jaded with dealerships in general. WillIam and Syed have totally changed my opinion. I look forward to dealing with these guys again, I highly recommend leggat KIA.

Our son just bought his first car and we had a great experience working with Matthew at Leggat Kia. My husband and I were very impressed and pleased with the service and accommodations that were provided. We appreciated his patience in working with us and our needs. Our son was thrilled with the car and the finished product and we would be happy to deal with Matthew and Leggat Kia in the future. Thanks again!

Had an excellent experience buying a used car from Kia Leggat. Will was very considerate of our needs and desires in a used car and showed us several options and talked through the various benefits of each vehicle. He talked to us like friends, and he made sure we were taken care of. We happily purchased our vehicle here and will do so again in the future!

Bought a Kia Forte CPO from leggat kia Burlington in June 2021. Was promised a 2nd set of keys in 90 days.
I have been patiently emailing and calling the dealership with no response.
Spoke to the General manager 3 weeks back and haven't heard back since.
Really poor after sales.

Leggat kia, I hope you can provide the 2nd set of keys soon.

Horrible service from sales people.snappy attitude. Felt like such an inconvenience to them. I will look elsewhere

I have had the most friendly, educational, and easy process while at Leggat. I was initially only trading in, then I seen this beautiful Kia Sportage and took it for a ride! Yup bought it! Thanks to a great soul William Gair, who showed me (over 50yrs old) how all the gadgets worked, drove with me and explained all the in and outs then assisted me step by step through the process. I can't thank him enough and I will be sharing my great service to others. THank you WILL!
I then was introduced to Syed Ashfaq who was fantastic! Funny friendly and looked out for my BEST interest! Can't thank you enough Syed to your attention to detail and making sure my best interest were put front and centre! You are amazing and such a great person. Loved our chats and wish these two resilient people, Happy Holidays and a successful 2022! Thank you Kim

Today was another great service experience at KIA. I love the video report emailed to me explaining what was done and the results too. Thank you

Good dealership, friendly, educated, professional staff. Well prepped, prepared and and everything in order.

There sales staff will run your credit into the ground before you can even buy a car from them. The GM doesn't care about anything but money. Heard absolutely horrible stories. Please avoid this kia dealer if you can!

One of the best professional experiences I've had at a dealership. Joseph and Syed were amazing to deal with and made the car buying process as painless as could be. Highly recommend.

I am waiting for my car and at least 50% of the staff can't be bothered to wear a mask. The service attendant that checked my car in had no mask. An hour and a half to change over tires on rim's. Car was sitting in the lot for who knows how long till I went back and asked. Horrible service

I leased my first car with Will at KIA and I have to say, the process was so much smoother than I had anticipated. I was a bit nervous and wasn't sure what to expect however Will was patient and explained every step of the process thoroughly while ensuring that I was getting the best deal possible. Highly Recommend!

Purchased my Sorrento a few months ago from this dealership. I shopped around for months. Due to covid, alot of dealerships had low inventory. Ended up at Kia Burlington and I'm glad I did. If you are looking for a vehicle ask for Will! He made my car buying experience easy. Knowledgeable, patient, kind and funny. He made sure I was happy with my purchase and even checked in a few days after. Just go see Will, you will not be disappointed!

Honestly.it was a mix of an experience good and bad but overall satisfied.

Syed is INCREDIBLE. If you need someone who is actually dedicated to seeing it through.see him.he is the first financial manager I've dealt with in a long time who is so great to work with. I'm very excited to start this new chapter in my life with this new car

But the GM also deserves a shout out for understanding a concern and rectifying the issue.

I usually dislike the process of buying a car. However, due to the professionalism, concern and interest from Will Gair, this completely changed my impression. Will went way out of his way to answer each and every one of our concerns and we ended up buying a Seltos. The whole experience was positive, and it was a pleasant surprise when a few days later he called to see if we were satisfied with our new car and that he was always available to be of help in the future. We loved the experience and we love our Neptune Blue, Seltos EX.thank you Will.

Will Gair did an amazing job at explaining the vehicles that I was looking at and problem solving the issues that I had while looking for a vehicle! Very affordable and great communication and follow through. Would definitely recommend and will be going back to see Will!

Joe Cerino was excellent in his Customer Service. He kept us up to date regarding our purchase. Once it arrived at the dealership, he went through with the explanation of how things work on our new vehicle. Both Judy and I would highly recommend Joe to anyone looking a new or used vehicle.

This is my third time purchasing from Leggat Kia, this has by far been the best experience yet. Joe, Syed, Soheil were all incredibly helpful and friendly. These three gentleman bent over backwards to ensure I got exactly what I was looking for at the best prices possible. Joe and Soheil are both fantastic salesmen who are very thorough answering any questions I had. Syed, the financial services manager, was thorough and detail oriented and ensured I had the best financing arrangement possible. Over all a stellar experience and I would recommend Leggat Kia to anyone!

Fantastic knowledge, fair deal, quick turnaround. I am a repeat customer and will continue to be with Leggat Kia.

Shout out to Syed- on finance, fair, attentive, and quick turnaround.

Syed and Joe were so great to deal with. Made it easy and fun. So excited about my new car. Thanks Kia Burlington!

We had a very positive experience with both the sales rep charles divita and the finance manager syed ashfaq both were friendly and extremely helpful making it a n awesome experience we would for sure recommend leggat to others

Financial manager was excelente. Advised me on extended warranty very well. Got the approval from the bank immediately. Overall excellent experience and would recommend to anyone!

Authentic group that supported our desire to purchase our next family vehicle. William worked tirelessly to get the best deal while Syed made us feel like we were home. Cheers!

Bought my first car there. Wayne and Syed were so helpful. They were patience with my questions and gave sound advice. Would definitely recommend to my friends and family.

This week I had the pleasure of picking up my new 2020 Kia Soul from this amazing dealership!
From start to finish my experience was phenomenal and I couldn’t be more happier with the process and outcome. Big thank you to Simon Z who listened to exactly what I wanted and was able to give me more for the budget I gave him. Finance manager Syed A went above his role with the outmost professionalism and was very supportive in all questions I had. All in all an AMAZING experience thanks to these two wonderful genuine gentlemen! (Get ready to laugh if you get these two). Thank you again to you both.

Had the most wonderful at this Dealership. Everyone i spoke to was both friendly and helpful.
I bought a Kia Rio from Atif who was, hands down, the best salesman I have ever dealt with. He was knowledgeable, honest patient and kind. I admire his non pushy attitude.
I also had a great experience dealing with Syed.who' was also friendly, honest and kind. Well done you guys.

Have been searching for a car for the last two months and had worst experience with multiple dealers, till I talked to Atif Quershi @ Kia Burlington. This guy is just awesome, talking to him the first time felt as if all my worries are over and he would get all work done. Throughout the process of getting the car, Atif kept me updated. As I was in North York, I just had to come in and collect the car and sign the documents. For all those wanting a stress free and trustworthy experience, please visit Atif and he will get you the best deal according to your needs. Thank you so much Atif and the team at Kia for helping me, I will always stay a loyal customer to the brand and dealership.

Fantastic customer service.kind, caring & compassionate. Patience with my thousands of question & answers for all. This is the fourth car we have purchased with this dealership and it has always been a pleasure. They make you feel like family. Syed and JAY great guys, will recommend this dealership to my friends excellent sales person JAY and very professional Finance Manger Syed Ashfaq

Want to thank the Leggat Burlington team, Jay, Ricky and Aaron for the excellent support they gave us. Bought my brand new Sedona there. I felt like family. That's how amazing they are. Thanks guys

Very bad experience. I went last year, for a Mitsubishi Lancer but they leave the car in such a HORRIBLE state that I have to decline. They take the opportunity to offer their trademark which I fell for it.
Things got worst in the " GREEDY MISER MANAGER OFFICE CALLED Ashfaq. "
When he sensed I was reluctant he became like a bulldozer, steamroller, not letting you talk, literally forcing a sale down your throat.

I couldn't bear looking at that car. Fortunately I went to a Mitsubishi dealership where I got the car I wanted - they were honest, comprehensive and never used coercion tactics.

Bought a vehicle from Leggat Kia, Sales Person Jay was very polite and helpful, Finance Manager Syed Ashfaq went above and beyond exceptional customer service he was very professional and helpful thumbs up great staff great dealership to work with will recommend all my friends to this dealership

I got a good deal on a used Mdx from the dealer. Got excellent service, Atif was very helpful. After a week there was issue with brakes Atif booked an appointment right away got it check out and all rotors were replaced, no questions asked. I recommend them strongly.

My husband and I had amazing service while purchasing our brand new suv. Simon was very helpful, he made sure our purchase was on point with what we were looking for! I would definitely return to this location to purchase another vehicle in the future and I would also use Simon as my sales consultant again! Great customer service! I can say that I am all around pleased with not only the service we received but also the vehicle itself!

Bought a used car from them. Salesman told me there would be warranty for 90 days. Check engine light came on. Started calling him. Left messages. No answer to Voice mail. Turns out he was fired. Six weeks of calls to get someone to tell me that. Manager says the warranty would not be honoured. Refuses to even run diagnostic to see why light was coming on. Turns out was nothing. My own mechanic tested it. Didn’t even need a new part. Refused to run diagnostic. Sales manager was rude and eventually started swearing on the phone with me.

I’m very satisfied with the service I’ve received from Leggat Kia. Although, they didn’t have the type of vehicle I was looking for, it was very pleasant dealing with them even tho i didn’t buy a vehicle. I definitely recommend Leggat Kia.

Just picked our new Kia Soul at Leggat Kia. We are very happy with the car and our buying experience with Simon. It was a far less painful experience than other car purchases we have made in the past at other dealerships.
A big thank you to Simon, Aaron and the car prep guys.

Booked an appointment in the morning. Drove 90 km from Richmond hill to hear that the 2010 Lexus is sold. Wish I was kept informed.

So happy! Ricky was absolutely amazing, this was my first time buying a car and I was so nervous about what to do, he had all the answers for my questions and he made sure not to stray away from what I wanted as a customer. He even went out of his way to stand in line at service Ontario on a Saturday just so I could get my licensing and get my car that day! AMAZING customer service.
Aron Wayne also did a great job helping me understand the financial part of buying a car, he made sure to go through every discount available seeing if I was eligible for any of them too! Absolutely happy that I chose Leggat Kia over any other car place!

Wonderful team, very helpful, especially Jay, Ricky and Aaron.
I bought a Sedona last month, and for sure my next car will be there too!
Thank you guys!