Lens & Frames Optical

5 Star to prem and his team. On time appointment for eye test. I was looking for a particular brand frame Prem ordered them separately and delivered me before expected date will recommend all my friends and family to visit store.

Amazing experience at Lens and Frames. Picked out new glasses from a great selection. Very informative staff. They tightened up my old ones and put new nose pads on while I was choosing. Highly recommend visiting them. Will return.

Absolutely the best place to get your glasses! Prem is so friendly and accommodating. He is very knowledgeable about what works best for every situation and if he doesn't know the answers he is quick to find them! 100% recommend this place!

I would like to say thank you to the friendly staff at Lens and Frames. And especially to Prem for helping me find both glasses and contact lenses. I am very happy with both. Prem was able to fit me with contact lenses that are comfortable and work great - I had tried contacts previously from another location but they were uncomfortable. The staff go above and beyond to ensure you have a positive experience and I will definitely be returning - Victoria

Very humbled by my experience great humans great service and very emotional they gave me my vision back thank you thank you thank you

I like that my glasses quality! Thank you so much for the help. The owner and the employees was very friendly and excellent customer service! It’s very good location!

Just got my lenses today from Lens&Frames, and boy do they make a difference. The lenses were ready the next day after I made the order, and as an optometrist assistant myself, the lady who fitted them for me was knowledgeable and gave me great customer service. Prem is always friendly and greeted me with a smile. 100% recommend Lens&Frames to everyone.

The customer care was like no other optical service I have ever been to. To say the very least it was well above our expectations. I recommend Lens And Frames Optical to all of our friends and family.

I went for contacts and had the most helpful and friendly help ever, Pram was very helpful and knowledgeable. I’ll go back for sure!

Best place to get glasses from! And they have a decent selection of sunglasses, too! The owner will work with you to find a pair that fits your face, desired style, and/or budget and will also do his best to help you with pricing. I mean, what more do you want? ! Buy your next pair of glasses here! You won't be disappointed!

I purchased my glasses from this place 2 years ago and I really regret my decision. My glasses are always dirty no matter how many times I try to clean them and it is the same from my Mom and my brother. PLEASE PLEASE do not rely on other reviews because the owner literally tells you to give him 5 stars. Therefore, all the other reviews are biased. PLASE SAVE YOUR TIME AND MONEY. THERE ARE MANY BETTER PLACES THAN THIS ONE.

Only one word to describe the service I received AMAZING! The optometrist and the front staff were very professional and accommodated me around my working hours and got my glasses done on time when I needed them most.

Excellent customer service and good collection of glasses. Doctor was very humble and really helpful and gave solution to all my concerns. Prem has excellent knowledge on glass selection and helped me choose the right one for my needs. Definitely my go to option in future.

One of the best opticals around KWC area especially with loads of selection for kids to chose from. Prem and his staffs are great in assisting and they clearly explained the pros and cons of each lens for my kid. You will always find the frames you atr looking for. I would recommend Prem for all those who are in need of lens and frames.

I had the best experience @ Lens & Frames Optical!
They deserve more than 5 Stars!
I am a long time customer and I have referred all my family n friends here.
All of them had the same experience.

Getting our eyes checked and finding glasses (esp first time) can be a bit stressful. But from the moment I walked in I was greeted with kindness and respect.
Highly professional eye Dr and Optician n staff.
They have such a huge selection of frames also lots of brand name.

Very clean store, I really enjoyed my time trying on different frames, diff coloured contacts plus sunglasses. They never rush you.
Prem is amazing and he helped me customize my sunglasses
Every time I wear them I get compliments!
Great location and ample parking.
They direct bill so you don't have to worry about anything.
Prem gives discounts too!

Prices are amazing for beautiful glasses, contacts, sunglasses.
Thank you for making it so easy for me.
I really appreciate it.

In and out in 1 hour with 3 new glasses picked out (regular, sunglasses, and sports/riding glasses). Proper customer service. Honest. No upsell where it wasn't necessary, explained and demonstrated the differences in the various optional add-ons.

I have been visiting this place since it was open in early 2020, but I never got a chance to publish my reviews. However, I must say Perm and his staff provide fantastic service, and I never disappoint on any of my visits. We are a family of 5, and we all use services from this location best place to visit for an eye examination Lens or Frames works.

Simply the best service in KWC area. The owner has good experience and knowledge. Helped me pick a frame that would not only go with my looks, but also helped frame my face.
Quick and hassle free purchase. Highly recommended

Hi I like the services of lena and frame opticals they give me the right guidance about my lens and I am very happy for it. Moreover, staff as well as doctor are very polite and cooperative. I would definitely recommend this optical to other people.
Thank you

Amazing experience! Friendly, helpful and fast. Prem and his staff did such a great job on my new glasses. This was my first visit and definitely not my last. Highly recommend!

The Optical store we have used for several years closed, so we were in need of finding a new location because my wife, daughter and I were in need of new frames and lenses. We dropped by Lens & Frames and were greeted by Prem and his staff - and we will never look back! This place is phenomenal.

Prem and his team are courteous, professional, personable and very customer focused. They have a HUGE inventory of Frames to try, and they are extremely accommodating. We all purchased new frames and lenses, and we couldn't be happier. Our experience with Prem and the team at Lens & Frames optical was incredible, and we have recommended them to everyone we know who wears glasses. Prem is humbled when people choose him as their optical location, especially because there are so many choices. It's a pleasure to be able to support this store and we will be going back for many, many more years. I highly recommend Prem and Lens & Frames Optical. You won't be disappointed.

Glad I chose Lens and Frames. They’re a friendly set of people who helped me to test and choose right frames. Prem is experienced and knowledgeable guy. Thumbs up.

Amazing customer service by Prem and his staff. They were very patient and helpful in getting the right glasses for my need. Highly recommend it!

I have been there today for getting my prescription lenses, optician Ajeesh helped me out by providing me with all the basic knowledge that is needed for a first timer and made me comfortable by showing how to use it, definitely suggest this place and they keep me coming back more like every other customer.

It is worth the drive from out of town to shop here for glasses and contacts! The service is excellent; they are knowledgeable and they care that you get the best options. Follow up communication is promt and reliable. All 3 family members love our new glasses.

Very clean and nice place to choose frames. Staff is very friendly. We bought Ray-ban sunglasses and had an excellent customer service.

Highly recommend this location for your glasses needs. They are above and beyond in service.so polite and willing to work around your busy schedule. I will be returning for all my future needs. Thank you Prem!

Our friends recommended this place for our daughters glasses, and we made the trip from Kitchener to Cambridge and was worth it. Very warm / welcoming from the get go. They seemed to be a very cohesive team, nice selection of products, they gave us many options. There was no marketing or pressure tactics to sell a particular product. Highly recommend this place. Understand they also have a optometrist onsite if you need to get your eye checked.

Honest, fair and reasonable service. He's not going to cut corners just to save a few bucks. Prem would choose integrity over lying to someone. This is a rare quality to have and why I would recommend him to all my friends hands down.

I just bought my second pair of eyeglasses from Lens & Frames Optical. Several of the key items I look for as a consumer is Customer Service, Quality & Value. At Lens & Frames Optical, Prem and his team over-deliver on all three.
I’ve been wearing glasses for over 35 years, so I’ve seen many providers over the years. I’ve tried budget providers, high end providers and everything in between. There is no question that Lens & Frames Optical is the best in all categories. I met Prem last year and was so impressed with his sincere interest in my needs and determining the best cost-effective method to meet those needs. The quality of safety glasses and fair price, combined with the level of customer service, was the reason I recently returned to purchase a new pair of glasses.
Dr. Laura Groenestege is one of the on-site Optometrists. I’ve received many eye exams over the years, but none come close to the quality and details of the tests performed by Dr. Laura. The resultant prescription in combination with the quality of glasses have surpassed my already high expectations. If you want a top-notch experience at a fair price, I’d highly recommend Lens & Frames Optical.

I took my mother for an eye exam and to get new glasses.what can I say.amazing service.you can tell by their feedback. It was pleasure dealing with the doctor and all the staff.such great service is hard to find these days.always friendly with a big smile. I will highly recommend this store to all my friends. Thank You Lens & Frames Optical. 5 stars is not enough to give you. ******************************************************

One of the best store in KW region for lens and frames with lot of option’s. Special mentions to Mr Prem, he was really helpful in showing me options in different brands. Thank you and continue your hard work. Best wishes.

It was a great experience buying my sunglasses and glasses here. The staff and owner were very helpful and knowledgeable. The selection of styles and brands was great as I felt I had so many choices and options. Overall I would definitely recommend this business if you are looking to purchase a great pair of glasses!

Great optical center in cambridge. Prem and his team was so helpful to find a good frames there. Excellent customer service and lot of collection for frames. I got 2 frames there in reasonable price. I will visit this place next time.

Good service, Good staff, I got perfect and comfortable glasses for me. They have still room of improvement by having more variety of frames. But overall its great place to buy optics.

What a pleasure buying glasses here! The team is knowledgable and friendly. The customer service is exceptional!

Prem was extremely helpful in choosing glasses to go with the look. The turnaround time in getting the glasses was fast, and he sent me away with all the fixings and, of course, 2 new awesome pairs of glasses. Also fixed my existing pair to match the current prescription. I found the prices much more competitive than my last pair of glasses from another place. Appreciate Prem and his team for the excellent service and commitment. Great work! Friendly and professional. Will be back, and highly recommend!

Prem and the rest of the staff were friendly, helpful and knowledgeable. Great value and selection too - will definitely be back and will recommend to others as well!

Exceptional customer service and prompt responses. Will continue buying my contact lenses from here. Highly recommend!

Fantastic experience. Purchased 2 pairs of sunglasses and daily wear contacts. The staff went above and beyond to make sure we were satisfied. Highly reccomend this business. Isabelle was a pleasure to deal with and Prem and his team were awesome helping us get just what we wanted.

I had a great experience here, the staff is super friendly & knowledgable. I got my glasses very quickly, plus they have a huge selection. I would definitely come back next time I need glasses.

Customer Service is top notch and decent prices. I would definitely recommend this place and would use them for my family members eyewear.

I was there yesterday with my son who got his glasses there. I was very impress with Prem and staff. They made you feel welcome and they definitely know what they are doing. Prem also has a sense of humour which to me is a bonus! Thanks Prem for your excellent service! I will definitely recommend you to my friends!

Extremely happy with the professional services at Lens and Frames optical at Cambridge. Attention to detail, extremely pleasant and courteous service. Mr Prem was very approachable and friendly, so was the doctor who conducted the eye exam. Highly recommend to everyone.

After I read so many great reviews, I decided I needed to check this place out. So here is another great review for Prem and his team. The optical is clean, has a great selection of frames with great prices, and they were very safe following procedures during COVID. All staff are super helpful and friendly and go out of their way to ensure you find something you like. Prem makes sure his customers have all their questions answered and are happy with everything. I was nervous about having to upgrade my prescription from single to progressive lenses and he was very supportive and made sure I had the time I needed to try them on and adjust before leaving. Prem, your knowledge and patience are very much appreciated. You made the process fun. Both my husband and I are happy with our purchase. Thanks!

The first time i entered the clinic, they welcome me with a big smile on their faces. They are very kind and so sweet. It was my first time being treated like that of getting a glasses in my entire life. They’re super awesome! If i could only give them a million stars i would. They are the best in the whole universe! You will love everyone there, they will treat you like as one of their family. Especially the guy who always at the front he is a gem! He is super super cool and very helpful! Love them!

Very professional and helpful staff wide range of frames and optometrist was really nice and the optician who was working there really helpful

Very professional and courteous.
Thank You Mr. Prem for providing exceptional service!
Keep up the good work.

As a new resident to Cambridge, I had no idea where to go to get my eyes checked and to order contacts. The first place I went was horrible and then I found Lens & Frames. I cannot stay enough good things about Lens and Frames. Prem is amazing, as is all his staff. All my questions were answered so professionally but with a personal touch. I spoke with Prem over the phone and in person, made my appointment for the same week and was all set. It took a bit to find the right contacts for me but Prem didn't mind and was patient and so helpful in finding the perfect ones. He was able to hold a straight face the many times I had to retry putting my lenses in but with his help, I am getting so much better at it. I work nights often and Prem was able to work around my schedule when so many other places won't even bother. He even emailed instead of called so that he was not waking me up incase I was sleeping. I am so happy. They bill insurance right there on the spot and pass on any discounts they can.
I also like that their covid policies are followed and at no time was I ever uncomfortable in the store.
If you need your eyes checked, glasses or contacts.you have to check them out!
Thank you Lens & Frames for such an excellent and pleasant experience.

Best in the business! Huge selection of styles and can order any style you want if not in store. Prices are the best in comparison to others in the city and service is too notch. Highly recommended!

My experience with them was great. I called in for an appointment, got it with in a week. And the COVID protocols were perfect in place. You wont regret going here.

Best Place to go for your optical needs. Very Professional & they follow all the covid 19 safety guidelines. It was very hard to get an appointment during this pandemic but considering my urgent need they helped me in a best possible way. They have a huge selection of Frames and Glasses.
I would recommend everyone who wants the quality service to go to this place. 10/10

Amazing place to get your glasses. Prem and Isabel were super helpful in finding the perfect glasses for me. They showed me all available options in store and online. Highly recommend this place. They followed all covid guidelines which also made me feel alot more safer while shopping.

Loved the service and attention to detail! Will definitely return. Highly recommend to anyone looking for a quality and friendly optician with great products and at great prices.