Leon's Furniture

Great delivery experience! Delivered the exact day they promised and the delivery person was really friendly and helpful.

Leon’s had the best customer service. JD was very friendly and helpful. He took his time to help us with choosing the right sectional. I would definitely shop at Leon’s again. 10/10

Don't bother coming here, worst service, calls not answered, no one really cares, broken English.no one can communicate properly.
This store is really disappointing, Leon's does not care about its customers!

I bought a bed frame and mattress from here. I had a great experience. I came back after a year and a half for the original invoice and Masoom tried her best to get it for me which was incredibly difficult given the time from the original purchase. She is very friendly and professional. I would recommend any to come see her if they need help.

We bought a sofa, it is supposed to be treated with sofa protection, but we find it not treated. So, is it our job to call and arrange with the protection company? Why nobody told us about what should we do, so when I called the branch a lady answered why you waited so long to call us! What A profesional answer!

Vivian, Aparna and Joe- thank you for your assistance and serving us with patience, courtesy and a smile.

Update: unfortunately my experience with respect to taking delivery of some of the items has turned out to be quite the nightmare. I request the manager at Leon’s to contact us to discuss offline.
Receipt order number: 09063MIBWLK

Highly recommend Mervat from sales and Masoom from customer service for such a recommendable experience

Our customer representative was informative, was easy to understand, and demonstrated professionalism.

Is there something wrong on the store? I canceled my order because it delayed three months and no message on how long it will be available. After canceled the order I couldn’t get my money back. I contact through online chat and they said the store has not changed the status of the order. I sent email to the store several times and no response. I tried to call the store and no one picked up the phone and the message box was full that I even can’t leave message. I can’t understand how the business Is running.

Himanshu at Lions was the best sales representative I have come across in a long time. Very happy with the customer service we received, thanks Himanshu and Leons

Was helped by Himanshu in picking out a beautiful painting for our living room. He was helpful and courteous throughout the process. The store itself is has a great selection on everything one might need for their home.

Clean store. Variety of products to chooses from.
Staff helpful without being pushy.
A very good experience

Evraj in the customer service was really nice and efficient.

Himanshu in the customer care took a great care and satisfied all the needs

Himanshu was the greatest customer service rep I’ve ever had the opportunity of speaking with. I highly recommend asking for him at the desk if you want excellent service. I can’t wait to go back and see him.

Save yourself from misery, agony and frustration by not buying any furniture from this dreadful store. We ordered a sofa in early-July 2021; as it was labelled as "Special Order", the store provided us 16 weeks of lead time on that. It's been 20 weeks and still haven't received the item. They tried to be too polite and called us twice to give "expected" delivery timeline; however, they missed both timelines miserably. In October-2021, they said we would get the sofa in early November; however, when we called in November 2021, they are saying the sofa will arrive in January-2022. It's been almost 5 months and we haven't received our sofa.
They label our product as a "Special Order" but when we did a small survey, we found out that ~80% of their products are labelled as special order. I don't understand why they are selling these products in their shop if they can't promise a realistic delivery date of the product.
I would pay a little bit more to the local Canadian furniture stores rather buying from this store.

I needed some help with my purchase and the employees were great but 2 employees stood out the most, Himanshu and Megan. Big thanks to them for helping me. Great experience at Mississauga location

Had a great experience at this Leon’s location, on Britannia. Himanshu was so helpful and efficiently resolved my exchange and refund; so friendly and pleasant. Joe was the most patient salesman and made genuine suggestions. Will shop again!

Nehan was amazing. Fast efficient and extremely helpful. Shelly was extremely knowledgeable and patient. Both made sure we left satisfied.

A purchase was made in this store 10 Sept 2021, after delivery a breakdown was found on the TV cabinet and a dirty spot on the armchair, called the service several times, wrote email and attachment photos, as a result a specialist came, said everything will be fixed, since then 3 months have passed and nothing has been done, it is not possible to get through to the customer service, I am very upset with such a service and I regret that I made a purchase in this store. The main thing for the store is to get money, and it does not matter that they gave the buyer a bad product.

I had an interaction with Himanshu in the store and he is such an amazing customer service associate. He is customer friendly, cheerful and has really good knowledge of the products and services. One of the best associate I met in a long time. Thanks for all your assistance today Himanshu!

Good Variety of Furniture, I like it very much. But I suggest do not buy any furniture insurance from them, it is waste of money. They don’t take care of your furniture has any problems after couple of years, they say they cover upto 5 years but they won’t. Simply they will tell some reasons, for me they dint fix my sofa issues.

I came into this Leons store today to purchase a new dining set and this lovely gentleman named Nehan was able to help me out very efficiently when applying for credit. He for sure made my shopping experience at Leon's wonderful.

Had the pleasure of dealing with Himanshu at the Britannia Rd location in Mississauga, he turned a crazy Black Friday into an awesome customer experience, thanks for being competent, efficient and friendly!

Very rude delivery staff. They refuse to place furniture in requested spot and did not take empty cartoons

Very friendly service, I really appreciate Shelly going above and beyond to make sure my purchase went smoothly. I will be back for my future purchases.
Nehan was also very helpful and friendly!

I recently bought bedroom set from Leon’s & it was refreshingly good experience. There was no pressure from sales folks. No one following around and letting us browse through their collection. Prices and discounts where straightforward and didn’t need to haggle with sales rep.
Waheeda was our sales agent who helped us pick furniture that suit my family needs. She was honest and didn’t push to buy right there and then.

There was no fast service before but Himanshu, the customer service representative made it so easy to shop there because earlier there used to be a lot of delays.

Sharky was amazing today when a problem occurred on my purchase. Happy she was amazing and told me good information. Thanks sharky!

I came into the store today to buy a couple of things, the service was super slow and I had a long wait time until a super sweet girl named evraj helped me. She was super kind, sweet and just simply magnificent. People like her add a lot of positive vibes at shops. I loved her service.

We dealt with a sales associate named Rima. She was really extremely helpful and solved our problem by taking full ownership of the issue. Really pleased with the service we received from her.

Amazing experience with Himanshu. Processed our price reduction quickly. Highly recommended for amazing choice of couches.

Ahmad was super helpful. We visited Leon’s twice this month and both the times, he was proactively suggesting us the best options without being pushy. When the system was down, he thought out of the box to help us make payments for the beautiful sofa pillows we picked from the Heartland Location store. The store is good but we were really pleased with the efforts this employee made to help the customers in the best possible pay.

Poor Quality and Lack of credibility:

I bought all home furniture from Leon's and two sets of living room furniture, one leather and the other one is fabric, and at that time they convinced us to take an extra warranty on the leather and colour that they would not be affected against about 2000$ as an extra warranty.but both of them have damaged after 3 years. We presented a complaint more than 3 times during18 months, but the issue has not been resolved so far and they sent me a Quality control inspector twice but in each time, he says: "It won't be repaired.need to replace it". There are only about 4 months left from the warranty, but we did not take advantage of this warranty.even so, they haven't take any action yet. They're waiting for the warranty to end.

DON'T TRUST THEM.

Amazing experience at this store. Excellent selection and great variety of furniture. Azhar the sales associate was very helpful and knowledgeable. The manager Syeda was also very helpful and kind. Would highly recommend this store

Ask for Waheeda, she is genuinely helpful and follows through as promised. Despite a long delay with the sofa sets due to Covid, she continued to follow through on updating us on the delivery progress. Thank you!

Floor full of sales reps and was not greeted by a single one. Stood for a long time and had to stare and then ask for the sales person staring at me to assist us. Unimpressed. Would not spend my hard earned dollars at this location.

My name is Helen, I had a wonderful experience at Leon's Mississauga. I was so lucky to meet Fay Mehdi, she is very nice and helpful, she provided professional service. Customer Service Team is very good, too. Leon's has Price Match program, I got $859 refund, It is incredible!

Great service. Amazing furniture. The sales associate Syeda Hasanain was excellent and very helpful. She was very accommodating, patient and made sure we were looked after in every way possible. Will definitely buy from here again.

Great store layout. Had a great shopping experience with Pavan, he was extremely helpful and knowledgeable and not pushy at all. Definitely will buy from this store again.

Purchased a dining set from Leon's on Britannia Road. Azhar Amin at the store helped us. He provided excellent customer service and was very knowledgeable. Will definitely shop there again.

Me and my Husband visited their Britannia Road store for some appliances.
Their sales Person Mr Tom Kalra was extremely knowledgeable and professional.
He Helped us to make the right pick for our house.
We were happy with his services and would love to visit them again.

Me and my wife went to Leon's in Britania, Mississauga to look for matress and Wahida was very helpful and professional in dealing with us. We recommend to look for Wahida in case you will visit Leon's Britania.

I Bought bedroom set and fire place few months before. I happen to meet sales person Mr. Azhar Amin. He is wonderful, lot of patience, helping person. He explained everything such a way that I could not resist myself buying my requirements from Leon's. Great person and great sales person. I will recommend my family and friend go to Leon's and go to him always.

I loved Leon's and that is only because of the amazing sales person Syeda. She not only made me comfortable but also helped me find the right product.

I recently had a great experience at this store.
My salesperson - Pavan was very helpful and knowledgeable. He gave us space and made our shopping experience great. I would recommend the store and the salesperson for your furniture and home appliance needs

I had a great experience at Leon’s. Yusuf was very helpful and his knowledge and recommendation helped us decide the stuff we wanted to get. Will definitely recommend to visit this store.

Had an excellent shopping experience with the help of Syeda and Faruk today, v happy with the purchase and service received, will definitely recommend.

We bought a sofa for our basement today had a very good experience with mam Wahida there.she is a very nice lady who calmy listen your needs and then help you out with her full efforts.meeting with Manager and lady naina is alsoo good.we are just hoping our money dont get waste and sofa will be fruitfull for us ameen.

If i could give zero stars, I would. I strongly suggest buying from elsewhere. Avoid Leon’s if you can. It was my first and LAST time buying furniture from Leon’s. The sales team comes on very strong, and act friendly and caring towards your needs but obviously they’re running after sales. Once you purchase you furniture they no longer care about you.

The bedroom dresser arrived damaged upon unboxing. I had to call the customer service. They said they would call me back to me at the end of the but never did. This went on for 2 days before they offered to replace the dresser.

One and a half weeks later, the delivery team arrived with a new dresser, which I unpackaged and noticed was also damaged. I sent the dresser back and contacted customer service again. I had to call multiple times again to get to a resolution. Each time I called, they would respond by saying that they were looking into the matter and would call me back by the end of the day after asking their manager - but never called me back. I called every morning for 3 days before I finally asked to speak to the manger. The manager offered to replace the dresser for a new one but said it would take an extra 2 weeks.

So I waited 2 weeks (took time off work for this delivery because I really need the dresser at this point), finally on delivery day when the delivery team arrived at my place, I missed their call because I was in the washroom. I called them back but they said they could not come back once a delivery was missed. I called customer service again and they said that the next delivery truck would go out at 5PM the same day - but they had to wait to confirm with the delivery team. I called back the same day and a different customer service lady told me that there were no more deliveries going out that day and the truck for Saturday deliveries was full, but the next possible delivery would be Monday. I agreed for Monday. 4 hours later the lady calls me back and says that don’t do exchanges on Mondays and would have to reschedule for another day.

I asked to speak to the manager and he was extremely rude and didn’t believe me when I told him that his customer service agents informed me about the delivery at 5PM and the delivery on Monday, saying they were experienced and did not say that. Why would I lie about being misinformed? !
He was unhelpful and didn’t even provide me with a proper resolution or even prioritize my order - but instead delayed the delivery one more week. Its been 6 weeks since I purchased the dresser and I still don’t have it. For the past 6 weeks the contents of my dresser have been sitting out in the open in my room.

This whole experience has been horrible and frustrating for me. I wish I never went to Leons to begin with. They call themselves the “best" but they don’t know how to satisfy and look after their clients.

Leon gave us a good experience of buying living room furniture. Especially the help and advice given by the Sales Associate Syeda Hasanain gave us good insight into what will suit our house and our budget.
Please look for her to get advice on furnitures at Leon’s.

The salesman Yusuf that helped me and my family at Leon’s was exceptional. Loved how patiently he waited and made us choose everything according to our need. Highly recommended!

Perfect place to buy all your home products in one place. Highly competitive prices. Yusuf helped me every step of the way during my purchase. The adjustable bed support was a fantastic idea. I really love it.
5 stars to Yusuf!

Recently bought a bed set from the store, really happy with the service and the products. Yusuf the sales representative was really helpful and nice. Explained all the details about the product and help me choose the right products. Will definitely recommend.

*EDIT* I got a call from Leons that the GC was issued on 24th and mailed and shall be received within a week or 2.

I updated the score to 4 stars as it seems its getting resolved, however 1 star for the bad follow up and customer service I faced. Sales folks should take full accountability and responsibility of teh after sales process too.like gift card, warranty etc etc.
Hi Fahad, My contact information is with your team. My name is
"ankur betala"

Usually its seller who do follow up with customer regarding order confirmation, or to confirm sales or delivery etc etc.however at Leons Britannia's location, its other way around. Its customer who will follow up for order confirmation, delivery, Out of stock product etc etc.

I was promised a GC for $150 mailed within 7-10 working days after delivery and its been 20 days already and no Mail from Leons yest. I called the store and they just transfer and dont even tell you where they have transferred.its a loop you get into.

Now i am getting news that my GC was used in bill adjustments whereas i already paid everything in full price at the time of billing.

Dont know how the upper management let folks run this place like a circus.

If my GC issue is not sorted out by tomorrow, I am planning to write a strong feedback to Mike Walsh.