Leon's Furniture

Purchase was quick and painless at the showroom (Hamilton location). Fast delivery (from Burlington location) and was kept informed along the way as the delivery truck got closer to our stop. No complaints

Birgit is the BEST always a pleasure to deal with always smiling:) not a pushy salesperson like most! Will continue to do business when coming to Leon’s!

Great service again from Leon's, from Carla (sales rep) to the two delivery gentlemen.polite, accommodating, friendly, helpful.
Thank You!

We walked in looking for some new reclining sofas. We were greeted and then left alone. No salesperson chasing us, just left us to browse. When we were ready to chat, it was easy to find an associate and discuss then buy the sofas we wanted. Steven was very friendly and helpful. The lovely greeter at the door was very friendly as was the managers mother who was giving out lint rollers and telling us about the contests. Great day ended off with a hotdog and pop from the friendly staff at the BBQ.

Lovely furniture. Lorraine was attentive and helpful. Had some lovely fireplaces at very good prices when compared yo the Bricks and Canadian Tyre.

Was looking for a couch for a little while went into this store and from the moment I walked in Mirsada helped me evey step of the way wouldn't go or Deal with anyone else from now on she is an asset to the company thank you so much see you on the 6th for my bedroom set

Thank you Mirsada for help our family to find our best Sofa and mattresses we sure enjoy them for years to come. Strongly recommend Mirsala as your sales associate.

Birgit Cameron was amazing. She helped us survive a first big "adult" purchase. She was both very professional and fun to deal with throughout the process. Made everything easy and straightforward with full explanations.

Great experience buying multiple pieces from this location. Birgit was amazing and very helpful. The manager Gabe was incredible. We will be recommending this location to all our friends and family.

Excellent service Mirsada was great to deal with, very knowledgeable and not pushy. My wife and I will be back again!

Knowledgeable and friendly staff! No high pressure sales which is a nice change! I will be going back there again for future purchases! Thank you Leon’s Hamilton!

My wife and I came in today looking for some sofas for the basement. We are tight for space, but luckily Mirsada one of the sales representatives guided us in the right direction.

Carla was absolutely amazing. She treated me like family, she was so helpful and explained everything in depth and fully. It was an unbelievable experience and I will recommend Carla to all my friends and family. Thank you so much.

We have bought most of our large home purchases here. This visit was for a new range. Our Sales Associate was outstanding. Very friendly guy. Absolutely straight up and honest about different ranges we were looking at. Knew a lot on each model. But what we really noticed was how real he was. Get conversationalist. We will definitely ask for him again. His name is Rob Levesque. Ask for him, you won't be disappointed.

Excellent location! Great selection of furniture. The warehouse is good too for deals and the associates are nice!

Great emoyees, very honest and down to earth. I went with my girlfriend to buy a bed and we're helped by a man who instead of acting like a salesman, cared about our budget and what we wanted. I slipped him 20 cash after as a personal tip because he was very helpful and spent time with us. I work in construction and know how important time is for work. Time=Money. Great store, the Bed is amazing and was delivered within 4 days. Thanks Leon's Ancaster!

This Leon's went above and beyond with our order. Customer service was also very helpful and the manager there was very professional and met all our expectations. We will definitely be coming back. Thanks Leon's Hamilton

Birgit was knowledgeable, efficient and very friendly! She answered all my questions and walked me through several options. We were able to find a mattress at a great price! The store was experiencing a blackout and even still the employees made my experience very positive!

Our visit to Leon's on Stone Church in Hamilton was very successful. The gentleman, Nick, helping us was very nice. He let us wander around the store. When we did make our choice, he was on point and very helpful.

Steven was a huge help and the greater at the door was awesome he gave biscuits 10 to 10 would do again

I needed to purchase some appliances. So I went to a few different retailers and compared prices. Found out that Leon's had all the appliances I was looking for a relatively good price. I end it up buying the appliances from Leons due to from my experience I found they're prices were slightly better than the other retailers I had visited. Once again I'm speaking for myself everyone might have a different opinion or experience while shopping for what they're looking for.

Walking into Leons we were looking for very specific items. We were approached by Carla Guastadisegni who provided us with excellent information, optional resources on products, quality time during our shop and provided exceptional customer service. We were very pleased with our shopping experience with Leons and with Carla.

A great and easy shopping experience. We have returned several times to rely on the knowledge and experience of the sale rep, Cindy.

I usually don't like having salespeople greet me when I walk thru the door, but I was in the store for 20 mins walking around and noone came to help me find the piece of furniture that I couldn't find. There loss. I had money to spend.

Excellent service
Nice and very helpful staff. Leon's is a very good choice to furnish your home, also the team will explain all payments options available.
Thanks Cindy for all your help today.

If I can leave a 0 star, I would. This is the worst furniture company I have ever worked with. Unreliable, disloyal and take no accountability. I am still waiting for a sofa I purchased back in October 2021, it will almost be 11 months.

They sent me a dirty floor model without letting me know. Arm rests, cushions and back of the sofa was disgusting. Normal wear and tear. To my surprise, no accountability or what’s so ever. Dealing with the customer service at this store has been the worst negative experience. I would avoid this location. If I can post photos, I will post photos.

Now that Leon’s is unable to deliver my sofa, I have asked for a refund for the set I purchased and the store is not accepting it. I am currently dealing with Head office and let’s see. The store has already threatened me that head office can not help and all decisions are made by the store - and that they are not accepting the request. They told me the head office did not have an email address and were trying to prevent me from contacting head office. Horrible experience, would not wish this on anyone moving to a new home. Wasted so much money and time.

Big thanks to Mersada, I am so happy with my purchase. She helped me and my husband to choose the perfect sofa that we were looking for. Very nice, helpful and welcoming. I am planning to have another visit to the store and purchase more furniture.
Very good quality and excellent customer service.

If you need help looking for anything at the Hamilton Leon’s location call/ask for Birgit! She goes above and beyond for her customers and was filled with helpful knowledge. You won’t be disappointed

Very poor customer service. I purchased a full living room set in OCTOBER. I understood there would be a wait time. I was told it would arrive latest December.in December I contacted Leon’s, they advised it had been delayed. I would have to wait now until after Christmas, I understood, end of January I called again they told me it had been delayed.again. Feb I could expect my furniture. I just called and they told me they were out of stock and possibly, i would be waiting until MAY! This is unacceptable.
The customer service rep was rude and asked Well…. Do you want to return it? Really? I am missing half of what I purchased…… the other half they won’t return because it’s been delivered…. Disgusted, The girl I spoke to said they offer no compensation,
I paid in FULL. Why do you sell items you don’t have.a delay is acceptable Given the worlds circumstances Holding my money for half a year is not. Leaving me no option is poor service.

Rude associates, don’t help with frustration. Train your people to handle client irritants. This could have been handled in a different way.

Sorry about you luck response?

I expect someone who can do something to contact me. #leons.ca #leonshamilton Thank you for your reply, however it does not address my concern.

1) I have requested a contact to speak with.
2) this is not about the delay. This is about what I was actually told.
I am missing one piece to my set. That I was told was IN STOCK and the delay was drivers. I was Told that if I paid in full versus a deposit, I would be on the next shipment rather than the availability list. I was TOLD. No later than End of December when I purchased. NOW I am TOLD the item is out of stock….
3) I was told that the piece I am waiting for yes is refundable however the rest of the pieces are not? This is where I am left with no option.
4) how your staff handled my concern was not professional.

Again I am aware of the delays and items not being delivered may not be in control by your company.
What IS in your control is client experience.
What IS in your control is the option to get ALL of my money back or provide a better solution.

Again, I am asking to speak with someone who CAN address my concerns.

Leon's Furniture

Birgit was amazing and walked us through our shopping experience. Very knowledgeable and pleasant. Will definately be back.

Always a quick and easy shopping experience with Birgit as our salesperson. And can’t go wrong with the warranty, super easy process.

Went there today hoping to find a sofa. Their sales reps did their best to avoid speaking to me. They were just busy hunting for the most likely buyers. If you are looking for some furniture alone, go some where else since you SEEM unlikely to buy there to them and they don’t have time for you there.

First time I ever bought anything from Leon's I dealt with Christian Carbone very attentive really took good care of me I knew what I wanted he had it ordered he pushed up my delivery date because my fridge broke on December 23rd I have been without one for a week and I was first on the delivery line that day and the guys came everything got installed quick easy would definitely go back definitely great service and they had my fridge and stove and stock very happy

Thank you Allie and Birgit for the wonderful customer service. Makes a huge difference in an experience when you are dealing with people that are willing to listen and work with you instead of against you.

Never purchase extended warranty from king and state, owned by Leon's. It is a scam! You think you are purchasing some protection and peice of mind but all you're doing is wasting your money for poorly made appliance/furniture and the extended warranty. Have been waiting for 3 and a half months for parts for my 4 year old washer and no one can help me. Excruciating trying to get a hold of anyone at king and state and they haven't got a clue! I'm out a washer, money offered was less than half of what machine costs and even if I wanted to buy a new machine, they're all on back order. I guess jokes on me! Very disappointed with Leon, s. I'll NEVER shop there again.

I have been calling for days to check the status of my furniture and nobody at this place picks up the phone. I have left V/M and still nothing. I call the Burlington store and they pick up after the first ring.this is terrible customer service.

The front office associates were very helpful, provided me with the assistance that I needed, and made sure I left the store happy and satisfied with the service! The managers Allie and Kyle were also very respectful and went out of their way to make sure I got the missing pieces to my order. I will definitely be back to shop for more furniture in the near future.

If I could give zero stars I would. Salesperson Matthias incompetently assured us our couch would be delivered by the end of September. Told us he would give us a call that week as a follow up. Then he ghosts us. We call the store and are only told the shipment is delayed, given no timeline. Call again to find out it’s delayed until December and still no contact from Matthias. Follow up with him in store and literal response is “oh I guess I made a mistake”Says to let him know if there’s anything he can do to make it right, so I say okay sure, what can you do, and his response is along the lines of “nothing I can do”. Manager Raj has no solutions. Shipping delays or not, customer service was absolutely terrible.

Excellent service. Ram was super helpful with finding us the perfect bed set in our budget, he was also super knowledgeable about all their products. We will definitely be back.

We have been to Leon’s several times, to purchase new furniture and appliances for 3 different homes. We see Lynn C.every time. She is always fantastic, super helpful and knowledgeable! Would not hesitate to recommend Lynn to our family and friends.

Walked in and was promptly approached by Kristian whom offered to help me out with my shopping experience. With his help I was easily able to find and purchase exactly what I was looking for. Thanks for making my experience an easy and enjoyable one.

I had such a great experience with Lynn C. She was attentive and very knowledgeable/helpful when helping me find the bedroom set I was looking for. Would definitely recommend seeing her when going to Leon's on Stone Church Rd.

Not one to write reviews but I couldn’t resist after such an excellent shopping experience! Lynn helped us pick out our new living room set and I’m thrilled with how things turned out. I went in with high expectations and left 110% satisfied.

Thanks for the wonderful service Lynn!

Cindy was amazing.
Very friendly.
She helped us with all our questions and gave us all information about our furniture.
She was very honest and open about delivery
Due to stock and what Covid has done to delivery times.
Elizabeth Leggatt

My spouse and I went to Leon’s a few weeks ago when we decided to purchase a new mattress. We went to a few different stores and found our favourite at Leon’s. We originally had the sales person Kristian which turned out to be a terrible experience, he was not knowledgeable and unhelpful. The manager of the store asked us to give them a second chance and we were with Birgit, and wow she is wonderful! She was able to fix the mistakes from the previous sales person and got us our mattress. It was delivered today - the delivery men were wonderful and so polite. I’m so glad we gave Leon’s a second chance and we will definitely be coming back to see Birgit!

I needed a large stand up freezer for my business - Lynn was so helpful in explaining to me the differences between models and benefits of the one I chose. It has been such a game changer for me! Love my freezer and would go back just to chat with her as she was lovely:)

Birgit. Birgit. Birgit
Just trust me and ask about this woman at Leon's when you need to buy anything.
No one could help me untill I found her
Thank you so much Birgit

I normally don't write reviews but I really wanted to after my shopping experience at Leon's on Stone Church, Hamilton. The service that we received from Kristian was out of this world! My daughter and I were shopping for new bedroom furniture and he was very kind to show us the different ones on display and took the time to do so. We never felt rushed and he was very knowledgeable. Great genuine customer service! Leon's is very lucky to have Kristian represent them. Highly recommend!

If I could give 0 stars I would. This is a warning to anyone thinking of buying online from Leons and might want to cancel there order for any reason. DON'T do it, its been a week since I canceled my order (due to no stock) and I have yet to get my money back 1 WEEK later no refund. When I chatted with CS They told me it will take another 5-7 days to refund the money they INSTANTLY took out of my account, so we are looking at 2 weeks now for a refund. I'm not sure about anyone else but ive NEVER had to wait 2 weeks to get a refund from ANY online purchase i've ever done. So lesson learned here I will NEVER buy ANYTHING from Leon's AGAIN. I hope this helps someone whos thinking about buying from Leons. THINK TWICE and take your money elsewhere.

Was there for curbside pickup waited 30 mintues, nobody at door, called store 10 times no one answered, emailed no answer. Had to go through the website and talk to online chat assistant to get someone to come out.

We have bought some furniture for our home from Krystyna. She was very helpful, informative and professional. Thanks Krystyna!

The worst place ever. We ordered 4 set of chairs September 2020 after 4 months still not received it. The store staff keep lies about delivering date and make up excuses. I would never recommend this store to anyone to purchase any items.

I had the PLEASURE of speaking with Kyle an employee at this location. I can not tell you how amazing he was, there is not enough room in this review space. I know that people are having a hard time during covid especially with deliveries but Kyle was super transparent and got me EXACTLY what I was looking for and more. After dealing with a headache with The brick. Leons will now be my go to place. Thanks to Kyle.

Bought a couch from Krystyna. She was amazingly helpful, friendly and practical. Krystyna definitely knows knows her stuff, but wasn't pushy. She helped us pick out something that was affordable and fit our lifestyle. Looking forward to opportunities to shop here again!

TERRIBLE, TERRIBLE Customer Service.purchased warranty for mechanisms and SPRAY PROTECTOR for sectional.received sectional with 2 damaged pieces on delivery day.exchanged them for 2 smaller chairs.company Leon's uses to spray (Platinum Complete) clearly said they would honour the 2 chairs getting sprayed when we receive them because he didn't have them to spray though we paid for it.called Platinum Complete and they said to call Leon's and hung up on me.called Leon's and explained how they hung up on me. Manager didn't show any signs of appology for them hanging up on me. Manager at Leon's said they would refund me $30.00 and I would have to pay almost $200.00 to get 2 chairs sprayed. Leon's wouldn't honour spraying 2 chairs for 2 pieces from sectional.will never deal with Leon's again

I went to the Stoneycreek location looking for furniture for my new place, I had the pleasure of being helped by sales person Krystyna Charters. Miss Charters was happy to answer all of my questions and show me around the store. I will definitely be reccomending this store to my family. Thank you:)

We bought kitchen and living room furniture from Kerry Robi son. She was fabulous. Applied no pressure but bent over backwards assisting us when we wanted help.

Best customer service ever by Niki. Her persistence and support is awesome. I love to go back Leon's because not for the product (products have some issues) but for Niki's customer service.
I wish all customer service would be same like Niki. Leon's should be proud to have her as an employee. Best of luck Niki.

Over the past few months have made a couple of purchases at this store. Sales staff were very knowledgeable, professional and helpful. A pleasant experience. Reasonable prices. Have recommended friends to this store.

Great store staff very friendly and the GM Gabe was super delight to deal with so knowledgeable at her job. A+ Experience i have recommended several people to that store.

We had a little issue with an order but yevon who is a supervisor was AMAZING! She helped with all of our concerns and was so friendly. When we purchased our items, Steven had wonderfully assisted us. He was professional and so knowledgeable that our experience with Leon’s was perfect. With everything going on these days with covid we felt safe and really taken care of! Thank you Steven and Yevon!

Don't do financing through Desjardins Leon Visa, it's a joke. Took more than 4 months to get the fridge I have ordered, but they count loan return time immediately.

Prices are less costly than others. Staff very friendly as they work on commission. They don't follow you around, they give you space to look. Very clean store. Have clean washrooms. Handicap parking is right at from door. Great sales. Lots of choice of furniture. Better pictures on their walls, compared to The Brick.

Great store staff will help you when you need it don't follow you around like other sales people at different stores always some kind of sale going on I furnished my 2 bedroom apartment very happy with the quality and reasonably priced

Was going to buy a couch, sales person told us there was 15% off. Then told us they were sold out and cant get one till may, they were half price 3 weeks ago.

Don’t waste you and money.on VIP sales.just conning people by raising the price and giving discounts. Management is terrible, know one was willing to help at all after spending 2000$ dollars in store.how can someone wait for 8-10 weeks! Manager is duty is to deescalate the situation, rather she started to explain policies. I felt bad for the employees working over there.

Purchased a fridge from Leon's, they delivered it and it was damaged.
The delivery driver took the fridge back to the store.
Called Leon's, they scheduled another fridge to be delivered yesterday. It arrived and once again damaged only this time the crew left the fridge.
Called Leon's again, this time it was pick up your fridge and return my money's.
Offered $300.00 off, I said no that's not what I purchased. Now it will sit in the hallway until January 29th that's the pickup date?
Something wrong here!

Done with with Leon's.

Bought the same fridge same price at Lowes, delivering tomorrow.

Good Luck!

The mark of great customer service isn’t when everything is perfect, it’s when a mistake is made and a company goes above and beyond to make it right - without the customer even having to ask! That was our experience with Leon’s, and based on that (and the very easygoing, no pressure sales experience) I wouldn’t hesitate to recommend buying furniture here. Prompt, courteous and friendly.

Just wanted to share my story and adventure over a dryer. My landlords had to replace a dryer in my unit ordered from Leon's the delivery drivers dropped it off. Wouldnt hook it up, were apparently supposed to take the old one to the curb and never did. I took the liberty of hooking it up and what do you know ita defective! Making an awful screeching sound and not tumbling.
I called Leon's the next day and was told to call GE repair line? Why am I called a gosh darn repair line when you should be picking this up and replacing it! Now I have to wait even longer to have a new dryer.
I tried calling 9 different times and no one would answer.this is literally a nightmare for my landlords and I as well. Rest assured I will never ever ever do business with them since they think it's ok to drop off a defective product and just simply leave it there.sad

Disappointed with the warranty/protection plan from Leon's. I purchase a sofa and loveseat and paid for the protection plan by Zucora. Our sofa has an issue and we were originally told it was a known issue caused by improper application of the protection and they would have to replace our sofa and loveseat. We are now going on weeks with support and now informed us that we are basically screwed and they won't help us. They haven't even attempted to clean or repair the issue, we are now waiting 24-48 for them to call us back. I really hope this gets resolved or the replacement we buy won't be from Leon's, The Brick or any other companies in the umbrella. Hopefully this turns around and ends up positive.

We went to Leon's Hamilton where we were met by Ram. He showed us many dishwasher, without being pushy. Ram said " I won't recommend Samsung dishwasher " guess what he was absolutely right. I been using it for 2 years or so it is nothing but piece of junk. He suggested Bosch series 300. Thanks Ram, I just love my new dishwasher.
Ram spent a long time explaining the pros and cons of each machine and brand we were looking at.
He was very professional and I would highly recommend him to anyone who is looking for a courteous and knowledgeable salesman.

Had to go in, once again, and fix our bill that should have been dealt with already. Also had to pick up merchandise that wasn't delivered with our core products.

Worst place to by furniture they delivered a entertainment center damaged trying to get anywhere with Leon's is next to impossible. Would never ever recommend these huge furniture distributors. Still waiting to resolve problems and getting no where. They have o problem taking the customers money but boy when there is problems things are not getting resolved.