Les Chater Family YMCA

Worse pool schedule for people that would like to swim on their own time
The times of ymca are so off and the weekend that we can actually go swimming they close early
So stupid

Very disappointed with the customer service. The lady who works in the front was very rude and mean. I asked her a simple question about signing up a family member under my account since my brother got a special promo last year when he got membership. She became argumentative right away and told me that they have to investigate my file and probably cancel my brother’s membership. This all happened while i brought them a third person to sign up with them. This is the not their first time, i went through the same scenario last year. If you wanna avoid public embarrassment please sign up online.

YMCA LES CHARTERS has been exceptional! Initially hesitant due to a manager's behavior, I luckily met Zakee, an employee who embodies the YMCA's spirit. He reassured me about their holistic approach to well-being. Now, I'm confident and grateful for this community. The facilities are outstanding and cater to all fitness levels. YMCA LES CHARTERS isn't just a gym; it's a place of inspiration and growth. Zakee's guidance and the focus on mind, body, and spirit have had a profound impact on my life. I highly recommend YMCA LES CHARTERS for its warm, supportive atmosphere. Thank you, Zakee, and YMCA LES CHARTERS!

I LOVE this Y, I have a long list of why its so great but aside from the average Y, the gym area is decently large, with the cafe serving a great egg and cheese sandwich,

the biggest thing for me is the HPL connected right next to it, as soon as your done with your workout or anything you can relax at the library and catch up on a book or some work,

definately gotta say if you go to the YMCAHHB, take a trip to the turner park Y, its not even my local yet thats the one I go to.

It’s a good place but unfortunately, there’s no cctv in the parking. My car got hit and and the person run away. I asked for a cctv footage from the staff and they told they didn’t have cctv’s outside.

Very nice gym, rarely crowded and rarely have to wait for equipment, staff are nice and helpful. But too many of the young guys (also some ladies) are too cool to wipe down any equipment or have any kind of manners/respect/consideration for others, I know I sound old but how much effort is it wipe a bike after you've used it, there are signs everywhere reminding you to do it?

I came to the library here and got hungry so I asked a lady at the desk if there was a vending machine and she told me yes there was one down the hall. As I started walking down the hall another lady at the desk yelled at me and said that it was for members only. She most definitely could have told me in a way kinder way.

This YMCA seems like a great place but, unfortunately, it is very unwelcoming. Classes are often full, and people reserve spots for their friends rather than making space for new members. This place serves "regulars" and has little to offer people who are new to the YMCA or wanting to try out new things at the gym (classes, equipment, etc.) If you do want to try a fitness class or other program here, it's a good idea to show up 15-20 minutes early and to advocate for yourself, because unless you're a regular you're likely to get snubbed.

As a member of the YMCA who works out in this gym Atleast 5 times a week & a life long lover of YMCA.the service in the gym here is horrible, staff truly does not care about members. Starting to rethink mine and my families future with ymca.

Bunch of kids (too much). Can't use the gym to play basketball at all. Everyone is tossing the ball and even kids that don't play basketball are running around the gym. Not a good place to focus in your exercise.

I took my NL Recert here, and I strongly recommend taking aquatic leadership courses here. Monica (the NL examiner) was amazing, and the entire process was quite organized and streamlined. A very welcoming, friendly atmosphere with all staff being friendly and knowledgable, and an attitude that encourages success. Great experience:)

I went in today planning to have a nice workout and my sister was trying to use me as a guest to get in, and they said they don’t accept guests after 5pm and I even offered to pay to get in (as other people do) and they told me no. This place is the definition of stupid. Their excuse was “it gets busy”, it wasn’t even busy. And these companies wonder why they are losing business. The girl was also rude, she’s lucky I didn’t off. Learn how to run a business.

I have been using this YMCA on and off for many years. The staff are always accommodating, friendly and helpful. I personally use the gym and find it to be a good atmosphere and an excellent variety of gym equipment. I also have my daughter in the childminding program with Rohina, who is wonderful and caring with my daughter. I feel confident leaving my daughter with Rohina and I never worry about her, which allows me to have a good workout. Amanda is another staff I’ve recently spoken to, she is excellent at her job and ensures she follows proper protocols around confidentiality- keeping my information protected, and has provided me with information I needed in a timely manner. The manager of memberships, Sarah, was also very helpful recently and her problem solving skills are great. My children are in swimming classes at this YMCA as well, and the lifeguards are so good with them. They’ve learned so much and are well taken care of during their lessons. All in all I highly recommend this facility for family memberships, as it is clean, well run and I can’t say enough about the staff! Thank you!

2 stars for a great layout. Terribly unimpressed with the staff, didn’t set up my profile correctly and didn’t get a spot for swimming because of it. There were spaces available. I’ve been trying to cancel for weeks now and no one returns phone calls or answers messages. I was also told no one here answers the phone. I’ve now being charged an extra family biweekly and about to be charged another. I cannot make it in. What does one have to do to get their membership cancelled where someone will actually respond to you?

Don't get me wrong I absolutely understand parents supervision but what is the point if me paying for a membership for me and my kids and I have to be with them every single moment Especially if they're of age I have trained my kids how to act accordingly in public and home I just don't understand what is the point. My kids can swim they're very respectful Why do they have workers there if they are not going to do their job it's like I'm working their job and being a mother lol that is hilarious they need to change the rules here this is really not fair an example on weekends are my only days I can really work out my kids want to go swimming also the gym I waited till they had their fun ended up going to the gym a lady see me Literally tracks me down just to tell me the gym was closing when she seen me trying to get some workout in when she's the same one that told me I cannot leave my kids on supervision which they were not they were there with other people we normally go to the Y with I'm sure I'm not the only parents that is being affected by this it's nice there but there are very strict rules and staffs. If you want to be watched definitely go to this location LOL location