Less Mess Enviro Bag

They do not provide a delivery time with considerable precision. I ordered a yard of soil for a client and provided very specific instructions on where to drop the bag, which were not followed. The delivery driver asked the people who were AirBnBing the house where to drop the bag despite already having clear instructions and ended up placing the bag on a garden bed, which is absurd to anyone in their right mind and caused damage to plants. I contacted the company and had to fight tooth and nail before they agreed to provide a partial refund which they ultimately never did. This resulted in more work for me for what should have been a simple and quick job and a higher bill for my client.

I live in a condo so it was a complex delivery, but the driver was smart! He parked one street over and drove the dirt over with the forklift! I also really appreciated the online delivery tracking. It was accurate and super convenient!

Still waiting for delivery days after delivery window ended. No one contacted me and when I call they tell me they’ll follow up with the local contractor and it’s their issue. Terrible customer service.

We placed an order for the ultra blend Less Mess large bag of soil and it arrived absolutely on the day that we were promised it would. The delivery driver was extremely courteous, took very good care of the bag while offloading it and placed it exactly where we wanted it. We have already used the whole bag for our new garden beds. I'm sure all the vegetables and flowers are going to do very well. Can't wait to see the results.

Unbelievably good and fast service,
Very very impressive,

Tracking was very high tech

Had a bad really experience with this company. I paid the $60 reschedule fee and they ignored the reschedule date and forced a delivery on their schedule. It was a fake reschedule. Would rate them lower if possible. Had to keep calling to ask again to follow the date we agreed on. They just want to make the dump and ignored me. Wont buy from them again. Am ok paying higher fee for a company that will play fair with their own policies and customer service.

Really happy with their service today. The live tracking is fantastic, and the driver followed instructions for delivery. Big thumbs up!

Do not order from here. I’m a week past my delivery date and despite serial calls to customer service I cannot get them to call me back. I left a a message with no call back for several days. I called and was told I would get a call back and never did. I called again and have been told they have no guarantee to when they could deliver the product and they have no idea when and cannot even give a time frame swap it being well outside their estimated delivery timeframe.

This is my first time ordering with Less Mess. I got a call saying the delivery of my top soil bag would be a few days late. This is fine, but I was told that I would get a call before the delivery and it didn't happen. They just dumped it on the side of my driveway one day when I wasn't home. I left instructions on where to leave the bag when I made the order and they didn't follow the instructions. Now I can't park my car. We tried moving the bag but it is really heavy and it cannot be moved with only two persons. Even if we were able to, it would probably rip the bottom of the bag. Simply bad service.

Great service! Love that I was able to track when they were to arrive app was always updating very happy thank you so much

Well, after today talk with one of management team, I was offered to get refund for not safe (play ground mulch) 60$ less from what I pay. Again, I would highly recommend people to look out for this Company all over Canada when you get you mulch for play ground, a specially for those whom have small kids (infants or small toddlers). Mulch it self has a very sharp ends, if your kids step in it it will end it up in their feet or worse. Manager Matt today said that he will not give full refund and never will, also telling me that this mulch is safe etc.no it’s not! Out of the principal I will demand to stop their misinformation and misleading to people!

I’m order 2 bag of compost, there’s a lot of small stone and plastic piece very disappoint.
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