19 April 2023 0:50
Went into the store to purchase a bday present for my son, walked in and the young female worker was trying to stitch some things on a article of clothing, did not acknowledge one person in the store.
I continued to shop and found 2 hats I wanted to purchase; the store was a little confusing as before the cash was in the middle yet no computer was there as well as the front one. There must have been 7-8 people in the store confused as I was waiting for another worker or for her to speak to us.
I seen at least 3 people walk out after being ignored, finally as I waited close to 15min standing in front of the middle cash (another gentleman was complaining as well) and no one seemed to know who worked there or where to go
finally i walked up to her and asked if i could leave the hats and come back, i was directed with attitude that was almost done and to wait, then she huffed and puffed then rushed around and came back with a hand scanner, I personally have never seen that before and felt very strange standing so close as i was entering my pin number because it was attached around her neck.
No apology for the wait or anything.
I have purchased things from Lids online and in store for many years, i am not sure if i will ever return to this location in the pen, seems to be the staff just does not care. I work in customer service and if my boss seen me act the way she did i would be fired.
I understand people are alone and working / busy, but at least speak to your customers and make it seem like you want my business.
I continued to shop and found 2 hats I wanted to purchase; the store was a little confusing as before the cash was in the middle yet no computer was there as well as the front one. There must have been 7-8 people in the store confused as I was waiting for another worker or for her to speak to us.
I seen at least 3 people walk out after being ignored, finally as I waited close to 15min standing in front of the middle cash (another gentleman was complaining as well) and no one seemed to know who worked there or where to go
finally i walked up to her and asked if i could leave the hats and come back, i was directed with attitude that was almost done and to wait, then she huffed and puffed then rushed around and came back with a hand scanner, I personally have never seen that before and felt very strange standing so close as i was entering my pin number because it was attached around her neck.
No apology for the wait or anything.
I have purchased things from Lids online and in store for many years, i am not sure if i will ever return to this location in the pen, seems to be the staff just does not care. I work in customer service and if my boss seen me act the way she did i would be fired.
I understand people are alone and working / busy, but at least speak to your customers and make it seem like you want my business.
10 August 2022 0:53
Most unfriendly staff I've encountered. Been here twice recently and the same guy working has attitude when you ask a question, and huffs and puffs around the store. If you hate it so much, get out of customer service.
17 June 2022 20:02
Walked in and was not greeted at all. Taller lady was on her phone talking to someone on a call hence why she did not greet me and other gentleman acted like I didn’t exist. Overall a horrible experience would not recommend and will not be coming back to this location again.