LifeLabs Medical Laboratory Services

Staff are very attentive and supportive. I would recommend any pregnant woman to come here for her lab work. I did my glucose test and they allowed me to lay in one of the rooms for the 2 hours I was fasting. They’re very busy and overworked; it’s best to have understanding and know small sweet talk isn’t possible in an environment that pushes staff to see as many patients as possible who are doing tests that involve time-sensitiveness and fasting; so if may come across as aggressive, but they’re just doing their best. I will definitely recommend.

Good parking lot
Good location
Old decorator medium friendly staff which seems are not very friendly

Everything was good staff was good, sampling caretaker was good reception was good the place is clean clear. I witnessed zero problem while having my blood test here.

Had a booked appointment and they took someone else whose appointment was after mine before me. I has to wait 20 minutes, unacceptable. Staff are also very rude.

Took my daughter to this lab at 7: 30 am for blood work. I was told to take her to sick kids because lifelabs do not provide this service for kids as they do not have the applicable tubes. We went to another location at 7131 bathurst street and they took her in right away. My daughter was fasting for 3 hours. They do not deserve 1 star.

The staff are so rude, like you didn't even open your mouth to say something and they are yelling at you. They can even say it in a nice way that they are closing soon.

Avoid. At. All. Cost.

The front staff here is so incredibly rude it beggars belief. Just the worst attitude. It was a total mistake to go there. Never again.

Went in around 2PM, they were fast and friendly. Thanks for your kindness.really hate needles

If you have no appointment you have to wait, sometimes 1 hour in a line. Please use more people in your branch

Extremely rude and arrogant staff. Can’t even say hello to people but don’t step back to insult people. They’re loud with elderly patients and rude with people who have language barrier. Please avoid this place at all cost.

I do not get it -why the staff call people with either their middle name or first name and cause confusion while there are so many people there. Multiple people including us had hard times identifying themselves -The monitor that shows the names went off for a while, we realized they called in the two person who just walked in while we waited 40 minutes - when I asked for the why we realized that they've kept calling my boyfriend's middle name not even the first name that showed on the monitor-I noticed that multiple people had the same issue identifying themselves only with their first name -SO RIDICULOUS AND UNPROFESSIONAL- It caused us stress while we were uncomfortable to ask question from the staff in the middle of that Chaos- Also very rude staff -

Considering that it was 20 minutes until they finished their work and there were 2 children with us, the receptionist's attitude was very rude and unfriendly, I am so sorry.

BUT, today I came here again, and yesterday's guy told me she is upset about my feedback, however, today she is very kind to us.

Know, I understand they are very tired at the end of the day.

Good luck

Please, if you can, avoid this place.

I went in for a urinalysis and received a phone call three days later informing me that they "spilled the sample during the transaction. " The person who called advised me to get another requisition from my doctor and to redo the test in 10 days—which completely defeats the purpose of doing a urinalysis before antibiotic treatment.

LifeLabs: How can you spill a patient's sample and only inform the patient three days later? Please train your staff properly to ensure that they perform their duties competently.

Extremely rude and arrogant staff. I walked in and told the reception that my doctor just sent me an urgent blood test and called me today and said, it should be done today. She looked at the requisition and just like she caught me lying, but its for yesterday you told me your doctor sent it today. Yes, my doctor sent it last night but I got it on my inbox just today and he called me today to just assure I will be doing it today. I dont need to lie for a blood test.
The fact is that they accept walk in so what is that behaviour for.
The 2 star is just for cleanness of the place.

The experience was the worst at this lab facility.
We came to get a different test but the staff performed a different test and argued that it’s the right test.
We consulted the doctor too and informed them we are paying for a different test, but they did not accept it.

Please do not visit this facility if you are looking for any medical tests or support.

Expected a terrible experience based on reviews.

Great experience. My req forms were incomplete and the staff went above and beyond to help.

Lena was the biggest help and they made a stressful experience a lot smoother.

One of the worst Lifelabs. The lady at the reception was rude and unfriendly. Went there for a urine test and the washrooms were unhygienic and unclean. Don’t go there unless you have no other place to go.

This is probably the worst lifelabs I’ve ever been to. They are rude, disorganized and have no empathy for elderly patients. While I was there, an elderly lady was having trouble emailing her requisition, the staff couldn’t care less and brushed her to the side, another patient had to help her email the form. Another lady took a quick sip of water from her water bottle, and a staff members approached her, pointing her finger in her face saying you’re not allowed to drink water here. If you’re not happy with your employment situation, don’t take it out on your patients. Save yourself the headache and go to another location. It’s just not worth the aggravation.

Refused to provide services to those with requisitions, even though was given thorough instructions by my doctor. Very unhelpful and unprofessional.

Went there on a Saturday and the place was PACKED! The COVID protocols were completely dismissed and everyone was sitting INCHES from each other. I would encourage you to find other labs (e.g. Alpha Labs or Dynacare) as I have consistently been disappointed every time I visit LifeLabs, regardless of the location.

Extremely rude laboratory ever.
Never ever wanna come visit again.
Prepare to see rude people there.

Today I stayed on queue, the lady who is old wait for her test more than 30 minuets then she did fall down.the guy who waited as well bring a chair her. The nurse came and shout on him and start to threat him. She said why you put chair for her and we can not take your test. They had bad attitude to the customer and they did not care about seniors and other peoples who waited more than 1 hour in queue.

Today morning the senior wait in line (queue) for more than 45 minutes, she felt down in hall way but nobody cares. I asked from two Asian nurses to bring a chair for her but they refused. I took a chair and put it in hallway for her (She was in bad situation), suddenly the nurse came and shout on me and said if you do again we don't accept you and don't your work here. When I said thank you after my blood test she gave me bad attitude. I am not satisfied with this branch of life lab. I have an appointment but I was in line for more than 1 hour in hallway. I am young but what about seniors? Hope manager or somebody who care about lifa lab answer it.

These people are very rude and arrogant. It seems like no one is happy to work here.

They treat client very disrespectfully. Regret booking my appointment here.

No point to make an appointment, it still takes hours to get tested. Worse service, rude staff. Choose another location with higher reviews. No parking lot.

Im not really sure why people are so demanding and rude. I’ve seen people yelling at the staff and I feel so bad for them. I met lisa and she is nothing but a professional and looking after her staff when they asked for her help. People needs to be kind to each other and be more helpful. Totally recommend this place

Great and fast service, I made an appointment and everything was on time. You can also register online and receive your test results there too!

Polite staff. You line up in the hall and staff call people in by appointment time. They were about 20 minutes behind. An elderly gentleman who had a lot of trouble communicating showed up without an appointment. They were patient with him and helped him out. I’m sure this kind of thing happens a lot and causes delays but it’s better that they help out the vulnerable.

The place is so organized. I booked an appointment online, and arrived few minutes earlier. There was no line up and I checked in soon. All the staffs are so nice and friendly. Finished my blood test very fast.

Just come here for my blood test because it’s close to my house but very dissatisfied. The staffs are rude and disrespectful. They treated the clients like we are annoyed them.

Never back to this location, very rude and disrespectful staff. Still i’m in line even with appointment. And nobody is here to manage the people. I don’t know why they give appointment when they can’t manage the time. Almost 30 minutes pass and I’m still here.

I have visited 4949 Bathurst St Unit 217, North York, ON M2R 1Y1 location for my blood test, very rude staff! Not responsible at all! My brother after doing the blood test passed out, and thank god I was there! Because there are only two or three people who work there! And they don’t even care about the clients and their filings (one of them left the room to continue her office work, despite the need for her help at that time was necessary)! And we had to move him to the recovery room, and there were nobody to help us considering a passed out person is too heavy and we couldn’t even carry him to the recovery room because they don’t even have enough staff, I’m going to call the head office to make sure if they are qualified to open this clinic despite of all the clinic’s protocols! They have to think about these emergency moments!
Also after this accident, they didn’t even have any drinks or something sweet to help the client’s blood pressure/sugar!
I’m studying in health and science and I know they don’t take any precautions in this clinic!

Please investigate this matter as soon as possible, before something disaster happens in this clinic! (Horrible experience)

Will give 0 if I can.
Came in on May 10th 2021, made us wait 1 hour and turned us away.
Talks with no respect, never says thank you or please, ignorant, rude and unorganized staff, and abuses their service and authority to cover their incompetence. New staff or re-trainjng of the staff should be considered.
Never will come back to this location.

I went to this location for the first time in years since I’ve moved to another region. Everything was so smooth and organized! And social distancing was monitored so I felt safe. The Farsi speaking lady in charge there was very helpful and friendly going back and forth to different patients. She helped me send my blood test form online and was very helpful when I couldn’t figure out how to retrieve it on my phone. She is the best and genuinely cares! Very good to have people who speak multiple languages.my partner doesn’t speak fluent English and she also knew Spanish so she was very helpful to him and he felt welcome too! Cheers to this team for all your hard work!

Short wait and the Male nurse that took my blood was gentle and quick. Not to visible when driving but I would go again if I need a life lab. Once I found because it is hidden it is my new preferred life lab.

All I can say is that Natalia is an absolute Godsend. Due to a traumatizing experience I had when I was younger, I have an extreme fear of blood-work that is beyond my control. I shake, can't breathe and have a full-on anxiety attack. This usually leads to nurses getting very quickly frustrated and being short and impatient with me.
Natalia took one look at me shaking uncontrollably and her first question was 'do you need to lie down? ' She then comforted me, was incredibly kind and patient throughout the process, helped me breathe through it, gave my sister instructions on how to help me, and most importantly not once did she make me feel like I was an inconvenient annoyance. Once she was done she asked if I could walk as I was a complete mess at this point, and she actually made sure I was well taken care of before I left.
Natalia, I cannot thank you enough. I never thought I would leave a 5 star rating for something to do with one of my biggest anxiety triggers. Thank you for making it quick, for being comforting and for showing me nothing but kindness. You're amazing and I am extremely grateful for you!

I always go there. Usually there is no wait time. Try not to go on Saturday morning though. Unless you are there waiting from 7am, there is a huge line of people. The wait time can be an hour and a half or more.
The technicians are very experienced. You just don't feel when they insert the needle

Nice staff but very long waiting line! Only one person was there to take the blood test! My waiting time kept getting longer!

Only lifelab that online appointment means nothing to them!
Very busy for Saturday morning. Inefficient system in reception, blook-work / lab rooms and even washroom system.
Consider much more time that expected for this specific lifelab. Also, preferably wear a mask as it is not the cleanest lab ever.
Do not recommend at all.

Reception is bottom of the barrel 'service': they take people based on their own preferences, so if you show up 20 minutes before they open (6th in line) you may only get in 60 minutes later (14th customer). Administration just doesn't give a &$#@ until you start questioning them, at which point they suddenly prioritize you (squeaky wheel gets the grease, unfortunately). Some health care practitioners are kind and polite, others are meh at best. Use only if you can take half a day off for a simple blood and urine test of 5 minutes.

I was at Lifelabs May 25,2019 and this lovely, kind and personable technician named Christina did my blood work. Christina is excellent at giving needles. I've had blood work done many times in the past but this morning WOW it was amazing as I never felt the needle go in my arm.
Lots of times I have been jabbed, stabbed and poked so hard by other technicians, all over the city, and I've had huge bruises and pain as a result but today I was sitting and waiting for the familiar jab when there wasn't one at all. It felt so purely wonderful, not even a speck of pain.
Christina you should be given a gold medal for the super work you do. Thank you very much!

Terrible service. I just took my son for blood test and the staff performed the test knowing that they could not do it because he is a two year old. After making him suffer they told to go to sick kids hospital for special kids lab. So please if you guys don't know how to do it. Why they do kids blood test. Please don't go there.

Their behaviour is very very bad, they dont even know how should they treat to people. I will never go to this lab anymore

Thank you, Mrs Lena. You are doing an excellent job. My son was so happy to see you again. You and your team are awesome and I am so happy to live in the neighborhood.

The staff was very nice and helpful! They accommodated my needs to lie down when taking the blood, and changed to a smaller needle to make sure the blood was taken smoothly. Nice job and thank you Natalia!

They were getting trained on my 1.5 years old baby. Very unprofessional and not caring about patients.

Thank you very much Svetlana for the great service. You are very professional and caring! I have very bad veins and you always do a really great job taking my blood without pain or leaving bruises. Thank you again, Elizabeta Kudrevitzky.

Super friendly staff. I was in and out under 20 minutes. Also the fact that I can review my results the very next day for free is awesome.

Very professional staff and great service! The female staffer who took my blood was very kind and caring.