LifeLabs Medical Laboratory Services

Staff are super rude. No communication and poor manners, they seem annoyed you’re even there. No information on what they’re doing, they just do it. Made me feel so violated.

The (bigger) girl at the receptionist desk check in is really rude

Idk what your problem is but choose another career path if you’re treating patients like this. Yelling at a young person trying their best to fulfil your request is unprofessional and rude…

This is the location closest to my house, but unfortunately I think I'm going to have to start going somewhere else. The phlebotomists who take the blood have always been wonderful, but I have had too many bad experiences with the front desk staff, and twice now they have misinterpreted the requisition and done the wrong test!
My husband had to have a covid test in 2021 prior to surgery. They told him it said a covid antibody test, made him pay $75 dollars even though he told them multiple times that's not what it was. Less than 24 hours before his surgery, the surgeons office phoned him to tell him they did the wrong test and he had to drive to Toronto for a covid test so that they could have the results right away and not cancel his surgery. The word antibody was nowhere on the requisition.
And now at 38 weeks pregnant I was supposed to get a GBS swab, the requisition said "Pregnancy GBS swab" and they processed it as a vaginal smear for a yeast infection.
Also in 2022, they lost one of my urine specimens. I am not very pleased with this location recently.

I had really bad experience from this lab. No one communication properly and not listening.

Booked an online appointment for 3: 40pm on a Friday. Came in a couple of minutes before. Got registered, sat down in the waiting area and my name was called in less than a minute. Doesn't get any better than that. Thanks!

The Muslim student and the woman in the black shirt are insanely rude and there's no way they should be in Healthcare.

Terrible inexperienced and very RUDE staff. Didn’t allow me to do the swab in the bathroom, because they claimed it was I INAPPROPRIATE, i informed the nurse that I’ve already done before at a doctor’s clinic in their bathroom, she yelled at me saying this isn’t a clinic, and said she doesn’t want to argue anymore. Super rude and disgusting and miserable girls they shouldn’t even be dealing with customers, they have no idea what they are doing.

Terrible that it said open on Sat but actually not when I visit today. I have to head to another location. The worse part is that I was fasting.

Since I had to give 1 star to continue thats why they got 1. But I would give them NONE.
This place is an absolute disaster, the staff are extremely rude as well.
They are not polite, don't know how to do their jobs either. They need lots more training. They had no idea what to do what my paperwork.
They were so behind on people who actually had booked appointments.
And they NEVER once asked to see my Healthcard. I kept asking if they wanted it and they never took it. *Also they don't have Masks available for people who want 1 at their visit*

No staff were wearing name tags. Had booked an appointment online. After the time of my appointment I Still had to wait 40 minutes before seeing a nurse for blood work. A Nurse of Asian descent that did my very first prenatal blood work today was more interested in what was going on in other Booths than doing my blood work. Kept wiggling the needle and leaning back to look in other booths while taking my blood. Making the process painful and when I said ow multiple times did nothing but ignore me while im in pain bc of all the wiggling of the needle. I’ve had plenty of blood work done before in the past and never did the whole inside of my elbow bruise like it did today just an hr afterwards. My whole arm is in pain bc of it aswell. Very poor service for a supposed medical professional. I will ever get blood work here again after this experience.

Based off of my experience going to this particular life labs on Tuesday, late January 2023 around 10: 30 AM:

Parking isn’t an issue because this clinic is in a medium sized plaza. There is an online appointment booking system, which seems to get honoured in the clinic. I didn’t book my appointment as I didn’t know what time I would arrive, but it wasn’t an issue as I didn’t have to wait long (to my surprise) despite an almost full waiting room. Aside from the pre-booked appointments they serve each client first come first serve. Upon signing in they require your requisition form (if you have one) and your health card, they also require you to wear a mask and sanitize your hands. The clinic is like any other public walk-in clinic (although this one is particularly for urinalysis, blood testing and some prenatal & genetic testing) which has a system for signing in and a waiting area for waiting to be called to the patient rooms. The staff running this particular LifeLabs are polite, but quite direct with how they do business. It is clear they are running a tight ship, and they mean business which may come off as a little rude if you’re not recognizing that they are just trying to keep the clients organized and flowing to meet the demand. I know some reviews mentioned that they are disorganized, but I did not feel this was the case at all - perhaps things have changed over time to what they are now. I didn’t see any sign on the wall, mentioning that patients should request a bed if needed (I’m prone to fainting) so upon being called into a sitting room, I was politely told to return to the waiting room until the room with a bed becomes available upon mentioning my needle phobia. I don’t get blood taken very often but when I do I start seeing stars and the blood drains out of my face. So, if you need a bed, let them know at the desk - I guess it’s the unsaid rule - this is something you might want to keep in mind. Nevertheless, they seem to conduct their clinic in a way which serves the clients well enough that they were able to figure out what I needed even though I didn’t directly ask (a bed). My particular nurse did an excellent job especially that I have a needle phobia and she was able to swiftly take eight vials of blood without a hiccough. This may have been one of the best blood draws of my life.

As for the urinalysis, the bathrooms were cleaner than most public walk-in clinics, and they even have a mini fridge next the bathrooms for you to place your urine sample in once you are done. This seems like a small detail but it’s a lot more embarrassing to pass your hot fresh urine off to a human’s hand. They even indicated on the container with a sharpie where are the maximum and minimum your amount should be for my particular urinalysis. Again, this added to a much less potential awkward and embarrassing situation overfilling the container.

There are two bathrooms one being larger than the other to accommodate individuals with walkers or wheelchairs. Each bathroom has coat hook at the back of their door inside the bathroom for you to hang your coat and bag. Being that it is winter I was worried I wouldn’t be able to safely place my coat and bag in a clean area while providing my urine sample. I only wish they had paper towel for your hands and not a blow dryer (just a personal preference) although toilet paper did suffice.

There is plenty of hand sanitizer available for a sanitary experience throughout the clinic.

Terrible experience such rude staff. I arrived for my appt 20 mins early hopefully to get in a little faster, but ended up waiting so much longer! An older woman had her req on her phone and asked for assistance on how to send it to and the lady at the desk replied “they have wifi at Tim Hortons go there”? I ended up turning on my hotspot and helping the lady out! Waited 20 mins past my original apt time then got put into a room. Nobody came in to draw my blood after another 20 mins asked the staff what's happening and lady at the desk says rudely “I don't know what to say”. The cherry on the top when my blood was finally drawn the staff member had a faulty tube and the blood couldn't come out? Terrible experience

One of the staff was extremely rude! If you can’t answer a simple question without rolling your eyes while giving your back to the patient, then quit your job! Go find yourself something else to do.

Rude staff there was this one girl and she kept rolling her eyes at me and having an attitude I went there to get that little bottle thing for a urine test and a paper photo copied and she rolled her eyes at me being all rude, before I walked out too she told me “next time go to staples” with an attitude.

Don’t expect a friendly visit. I didn’t need a lollipop or anything, but a hello from the staff and maybe checking on me after I passed out in the clinic would have been nice. I woke up confused and alone in a back room. Not sure what to do I just walked out and drove home. Walked past several staff, they said nothing to me. Just stared confused like they didn’t know why I was back there. Good thing I didn’t live far away.

Long wait times, rude and disrespectful receptionists and very un-organized hate this location.