LightTouch Med Spa Oakville / The ZEST Clinic

This is a very nice place. The staff is very kind and professional, specially Julieth who make me feel very special every visit.

Great service.
I have been getting treatment from Jessica for 2 years, she is amazing!

I get my laser done by Colisha and she does an incredible job! She's efficient but also friendly and thorough. It's painless and you definitely notice the difference quickly. Highly recommend!

I would not recommend. During treatment it seemed as though the guarantee of 80% hair removal would be satisfied in no more than 8 treatments. Naturally, I went for the full body offer which costs a fortune and hoped for the best. Between treatments, hair would grow back, however they would always say that it would eventually go away. The time for the last treatment came and my hair was still unremoved. A few weeks post-treatment and my hair is fully grown and thicker than ever. In fact, I am beginning to see hair in places that never had hair before which is quite upsetting and leads to many other skin problems as a result of sensitive skin (which was why I pursued laser in the first place as a form of hair removal in contrast with more traditional methods including waxing or shaving). Not to mention the inconsistency in staff members. There is no patient-technician relationship which is terrible for someone who prefers being treated by one person consistently. By the end of my treatment, I had been treated by approximately 4-6 different people. Not to mention, every person who worked there seemed to be unhappy working for this company and would complain the whole time about their personal and work related-issues including not being paid enough, long-hours, being treated unfairly (does not sound too professional if you ask me). All of these women either quit or changed companies all together, which does not seem like a mear coincidence. It always seemed as though the technicians were rushing through the treatment to get more appointments in, rather than giving the designated time and effort for quality treatment. Not to mention, location is not the best as it is quite difficult to find parking and when found, its usually far and I have to pay for it on top of the expensive treatment. The worst thing that happened was being dealt with by the manager herself. She is very difficult to converse with about a better deal. At first she claimed that hair would not return and would only require touch-ups; then after treatment failed, she claimed that I needed to get my hormones checked (which by the way, are perfectly healthy) to cover up their incompetence in fulfilling their task. There was once a time that no one else was working and she had to cover all the shifts; rather than admitting that she was tired and would not have produced quality treatment, I ended the treatment with a burn on my upper lip which was terrible since I spoke at a conference the next day with a huge scab on my face as depicted in the figure accompanying this review (which demonstrated wounds after 3 weeks of healing).

They did not deliver what they promised. I paid up front. I went back 3 times to fix what they started and they still did not fix my problem. They argued with me, and I left there crying. They “quoted” from my chart what another nurse had supposedly written. They also told me a Dr would be with me today to discuss my dissatisfaction with their treatments, but that notion was dismissed! I would not recommend this spa to anyone. My advice would be. DO NOT PAY FOR YOUR TREATMENTS UNTIL AFTER YOU ARE COMPLETELY HAPPY!

Great location, service, and staff – everyone is super friendly and the services are completed with great care. I had laser done by Colisha and she truly, truly is the best!

I came in the other day to get some products that i needed and I must say the girl at the front who helped me was so sweet and kind! She really made my day! I was very pleased with the service I had recieved and how clean and organized everything was especially given the current pandemic we are in. I will definitely be telling my friends to come here!

Had a GREAT experience today, I was nervous going in as I never had this treatment before the girls there were so kind knowledgeable and professional I will definitely be coming back! Thanks to all the staff at light touch!

Great staff, the girls are always so nice and the location is always inviting and clean. I’m always pleased with my service, I have been to a few different spas in the past for my treatments but light touch has them all beat! Highly recommend!

The only reason why I give 4 stars and not 5 is because sometimes it is difficult to find parking in the area.

In terms of service though, I'd say 5/5!

I am very shocked to read all the negative reviews. Every time I have gone to the location in Oakville, I've had excellent service. During one of my laser hair removal sessions, I had an incident occur. I raised it up with them. The issue was resolved right away.

Although I need to go for a touch up because some areas had hair regrowth, that is not unexpected. I am the type of person that likes to learn about the machines that are being used. Every technician has always been willing to chat and teach me about the process. Everyone that I've interacted with are friendly and knowledgeable. They would recommend services (because it could be something you're interested in, but haven't mentioned) but I never felt like they were being pushy about it.

I went there few days ago, to check their treatments and offers. I got a free consultation as I never been there before, I have to say, the lady (the technician) was very nice and sounded professional, willing to help me to improve my skin. She promised me to send an email so we can move forward. For some reason, she or the manager hasn’t sent anything and for me that doesn’t sound professional at all. Most skin clinics are serious, proactive and try their best to attract customers. I decided to go back to Skin Vitality Oakville, their prices are higher but they are quite good in Marketing, communication and Customer service, also offer special rates if you pay more. I already booked a treatment for $800. My advice, never neglect potential customers, those new customers can be loyal and can even recommend to others. Your loss.

I first went to Light Touch Med Spa last May and was going to get laser treatment for my acne. I met with Lisa who offered to back date my treatments so my insurance would cover it. The first two treatments were covered by insurance and then as I submitted more they asked for more information. Upon requesting Lisa for more information she was hesitant to share. After many phone calls asking for this information and her telling me her system was down so she couldn’t email it but would later, she finally had her receptionist (?) email me the doctors info. This doctor was a gynecologist from Toronto and also a male whom I had never met with. I am still out $1000 from my insurance since none of this info was legit. I also find that a lot of the negative reviews for this “spa” are replied with answers indicating that they have no information of you in the system. This is the truth, and Lisa has failed to provide me with her information to get my coverage.

A welcoming environment that is very clean and professional! I absolutely love my technician Colisha, she is amazing to work with and makes you feel comfortable from your first treatment!

Great experience at LightTouch Med Spa Oakville so far! Colisha is always professional and provides great customer service. Would highly recommend!

Excellent service. Very knowledgable and friendly staff. Took me a while finally found a laser treatment spa that I can trust.

I went for my first treatment today. Staff was super friendly and welcoming! Colisha was very knowledgeable and performed the treatment effectively. Will be coming back!

Great service! I have been going for laser hair removal treatments and am so pleased with the results. Colisha is amazing! She was very informative and a great technician. Definitely will continue to come back here!

We paid for full body treatment. After 12 or more treatments hair has actually came back coarser due to the shaving. When we met with Lisa her response was that we never promise any results.we were promised. They constantly change their words and have a reason for everything. The turnover of staff there is very high which also shows something is wrong. Don't waste your money on this spa! Hair all came back

Excellent service, Lisa is great in what she is doing and very honest, thank you Lisa for the great service.

Got a consultation done in this clinic, didn’t move forward because of personal reasons but the ladies were very helpful and took their time to explain my hair type and what I need. Will definitely return once ready

Amazing service and Lisa is the best! I'm doing body contouring and seen great results where I lose 2 inches every time! Excited to see the final results!

I would absolutely recommend Light Touch in Oakville. I have been treated by both Khatera and Lisa, and they are both extremely professional and kind. I always feel comfortable when i am being treated by the both of them!

I never review places but I have to because I've met the best technician. I have been going here for a few years now, mostly for laser hair removal. Earlier this year I was introduced to Khatera, who changed the game. She is amazing with her work. If you're looking for an amazing technician ask for Khatera and you will not be disappointed!

Thrilled that we were introduced to Oakville Medspa. After consultation I had a ton of questions and Lisa was incredibly patient with me in answering. She is very knowledgeable and gives you the confidence to proceed. The results were exactly as she had promised. Thank you so much Lisa!

I've been going here for years and I recently started my treatments with Khatera. She is really wonderful and makes you feel more than comfortable. I would recommend her to anyone!

5 Plus! I visited Light Touch Med Spa in Oakville for the first time last Thursday April 19th.
They are a friendly team, professional and knowledgeable.

I saw Sheena, i must say the results of my fillers turned out to be phenomenal, she is very talented, she has an incredible sense of aesthetics which i think it is mandatory to be successful in this business to complement with the technics they train.

I am impressed because I have been too many clinics.
Sheena exceeded my expectations, I am going back today to do the other areas, that day I was scared to try someone new. I am glad i did. Now I know with Sheena, i won't waste my money. I felt she really listens to your concerns with confidence she is capable to do it effectively.

I am doing a comment in this because i don't want you to waste your money until you find someone that is good in what they do. It's your body, and your face, it can be expansive if you keep looking for the right one along the years.
The products they used are also good quality, i can tell, i didn't get sore, no marks, Botox begun to work immediately, it has been 6 days, i like what i see, overall and after all, the best experience i had!