Limestone City Animal Hospital

This clinic is one of the better places to take your pets, they are kind, considerate, and know exactly how to treat your pet.looove them!

It was a great experience all round. Murphy was treated exceptionally well by all involved and a stressful time was made less so because of it.

The treatment for his complaints was also great. He is on the mend now and starting to feel like his old self again.

I've been going to Limestone Vet for many years now, and always get excellent care for my pets. All questions get answered, and always several different choices for care if needed.

They have been lovely with all of my animals that I take there including my vet shy GSD and they always take such good care of her and her big emotions.

Limestone collaborated with my vet to provide me with medical food for my sick cat. I am very grateful. Compassion for strangers is rare and lovely.

Easy to get a last minute appointment. Helpful receptionist. Waiting room not crowded and put into a room right away. Great care from vet and vet tech who cared about my cat, did a thorough exam, and provided me a clear explanation of what was happening. The vet took the time to answer all my questions and to discuss not only my urgent issue but also weight loss. She gave clear instructions what to look out for and when to follow-up and then reached out by email. I always feel safe and well-cared for here and recommend it to anyone I know who has pets. I also appreciate the PetDesk app and was able to use a discount code.

Paid over $4000 to fix my cat's ear (and thousands more on my other cat) they wrote the prescription wrong so it worsened the problem and when I told them this, they blew me off. I got the receipts and proof.
Please stop with the "we always strive. " automatic responses, it's very patronizing. Your response to my claims were very cold and uncompassionate, as part of your registration to the Ontario College of Veterinarians, you are required to provide ethical care, and you did not, you are not accountable for your actions. Periodt. If anyone else has has or had an issue, you can go to the website and make a formal complaint.

Happy with the service provided, and solutions presented for my 3 senior dogs' issues. Glad I've found a good local vet!

Will never go back to this vet. When my partner and I brought our elderly dog in in extreme pain, the vet was very young, inexperienced and extremely unhelpful and uncompassionate. Just said "it's up to you, whatever you think" and offered zero information or suggestion when I asked what we should do about the pain, or if we needed to consider euthanasia (this was after months of difficult sickness for our dog, and many vet appointments). She then left the room so we could "think about it" and for 15 minutes laughed loudly right outside the door, joking around with other staff as we sat in the room, distraught and debating what to do. She then gave our dog pain medication, resulting in our dog suffering a fatal overdose an hour later and dying.
We called in the morning to report what had happened. Two weeks later, they sent us a letter saying it was "time for your dog's next appointment. "

We also had a bad experience with another one of our dogs. We took her in for her vaccines, and it was almost a year later that we discovered she hadn't actually received half of them. We called to ask why, and they said "oh yeah, sorry, someone was supposed to tell you to come in again for the rest. " Two appointments for one set of one-year vaccinations? And they didn't even tell us that she hadn't gotten all of them, despite me paying for them. We then had to pay full price for a second visit fee so our dog could get her LONG OVERDUE vaccines. Ridiculous.

I always feel that our pets (we have a cat and a dog) are well cared for at Limestone. I love the rewards program, too - we buy our food from the office and it contributes to discounts and savings later on.

Unfortunately our family did not have a good experience with this clinic as our dog was declining and eventually needed to be put down. We were not offered compassionate care when our dog became sick with Lyme disease, only offered extremely expensive testing before they would provide supportive care in her last stages of life. Our family felt there was primarily a profit motive behind their recommendations, rather than a desire to give the care our dog needed. We eventually found a vet at another clinic who was able to provide the end-of-life care she needed. Sadly, we received an automated email from Limestone City Animal Hospital requesting feedback (which we did), signing off with "we hope to see you and your dog again soon! ", an insensitive statement as we had just put our dog down the day prior. Overall, this clinic has demonstrated a lack of compassion and care, with thoughtless customer service. We concluded that this clinic seems to be highly profit motivated and have thankfully been able to move our pets over to the clinic who helped us when we needed it with our dog this week.

Absolutely gave Kane the best care and Kane enjoyed the attention and treats. ThankYou very much

They we extremely helpful on the phone and saw my little kitty quickly at no charge! He was fine and didn't need any procedures. I thought for sure they would charge something. They were just happy to check him out and give me Peace of mind.

I feel often that my dog us less important for them because he doesn't often visit.
Nails are difficult I can understand that but they have never been able to properly cut his nails and actually suggested having him sedated to do so not impressed.

I contacted them about getting my dog in for an emergency appointment, and they were able to get me in the next day and didn't charge me any extra. Amazing service, thank you!

An absolutely great veterinarian clinic. They have gone over and above to take care of my cat, who had a chronic disease. Around the end of his life, they were very supportive and helpful in too many ways for me to describe. Every member of the clinic is dedicated to the welfare of animals, and I would strongly recommend trusting Limestone City Animal Hospital with your pet’s care.

I had to take my boy here as he was having tummy issues. Dealt with him very well and explained every little thing on the bloodwork and scans to us! Dr. Shepherd was great.

The staff were wonderful and caring with our young cat. They are doing a great job adapting to the added difficulties of reducing contact.

Nothing! It's perfect as usual! Thank you.:)
It was fine, but unfortunately Lola freaked out and the Doc couldn't get the shot into her lol, so am coming back today after giving her the prescribed gabapentin Rx so hopefully she is calmer! Jules

Really good service. People are nice and take good care of the animals. Also it comes with a app that helps you track everything for your animals. It helps me everyday. You can place reminder for medication or bath. You can add all the facilities that you use for your animal ex: grooming place.

Dr. Mark is the best vet we've ever had. He is honest, thoughtful and will help you consider every option available. No "upsell" either, which is nice to see, he's not constantly trying to push the "next big thing pet health" onto you. I can't recommend him or Limestone City enough.

My dogs are excited to go there. The vet stood outside in the cold at -12 for almost 15 minutes going over everything with me in great detail. My know my pets are well cared for at Limestone City Animal Hospital.

We are quite simply uncomfortable with the quality of care our pets received here. Dr. Melinyshyn presented increasingly bizarre treatment plans for our cat's recurring, aggressive urinary tract infections. She was unwilling to prescribe antibiotics but strangely committed to pushing pain killers as a primary treatment. This was followed by holistic tablets and what appeared to be a repeated suggestion for euthanasia? We relayed this to our cat's specialist in Toronto, who was horrified. Luckily, his specialist has agreed to continue seeing him until we can find a better clinic in the Kingston area. Management was alerted but seemed doubled down on these non-evidence-based approaches.

-

Update: The fact their medical director stands behind the use of painkillers as a primary treatment for recurring UTIs (urosepsis anyone?) is precisely why we've changed clinics. In any case, we're happy our cat is now getting the care he deserves. Thank you for sending his files onward.

After 5 phone calls for emergency service for my dog who was in great pain from an ear infection, I finally got an appointment with Limestone Animal Hospital.

Be aware that all the clinics I called refused emergency service because I was not an existing customer. I was a recent and long term customer of Bayridge Animal Hospital (7 years) and all they would do was give me d a phone # for emergency service and no other support. Very concerning and disappointing! Luckily for me Limestone Animal Hospital agreed to see me because they had an opening (cancellation).

So when you have an emergency for your pet be aware that the concept of compassionate pet care is sometimes very difficult to find.

However for this one transaction with Limestone Animal Hospital, I am very satisfied with the service, care and information I got from Dr. Sheppard for this emergency. I will go back for follow-up and re-assess whether to continue using.

Very pleased with the level of care my cat Felix has received and the professionalism and care from all staff. Highly recommend the services provided by this animal hospital.

Quick and friendly service. No pressure along with their suggestions. Had a great experience on a last minute needed appointment when nobody else could get us in. They’ve won our business!

I absolutely love the staff and vets here. They take the time to let my, less then willing, dog become more comfortable with them before proceeding. They don't man handle her when she gets bitty and they are gentle when putting a muzzle on her when it's required.

Thank you to this amazing team for taking care of my dog. They do what's best for the pet and find and suggest the best options for treatment. Highly recommend!

Phenomenal care from incredible people. I have nothing but good things to say, and have been going to Mark & Jason with all of my animals regularly now for over a decade. Highly, highly recommend, for more reasons than I have room to explain here.

I booked an appointment to get my dog spayed over a month ago and was told that it would be $620+tax (already pretty pricey compared to other vets I called). I called them the week before the appointment to confirm cost, it was confirmed at $620+ tax. The DAY BEFORE the appointment I called to confirm when I should start fasting my dog, I was told then that it was actually going to be $790+ tax for the procedure, not the $620+tax that I had been quoted multiple times before. They tried to say it was because my dog had gone through her first heat, but this is something I had explained every single time I called for a price quote and something that's also in my file. The woman on the phone kept repeating how "they messed up and read the wrong number" but would not discount me for their mistake for the procedure that was in less than 24 hours and had been booked over a month in advance. I had time off of work booked for this, and they could not have cared less, after being with this vet for nearly 4 years. This is the most unprofessional, apathetic, money hungry vet I've ever been to. They lied to me about the price for over a month until the day before my appointment. I called Fairfield Pet Hospital and they booked me in 4 days from the call for $440 all inclusive of tax. Go to any vet other than this one. All they care about is money, you're not getting better care, or better service, you're getting much worse for a much higher price.

I use to take my dog there, for five years. Had to start to take her to another veterinarian because of prices. When my dog passed away, I phoned and told them. I didn't receive one phone call from them. My dog had been going there since she was a puppy, and loved going there. I guess all they care about is the money.

Cares for their patients (both human and pets). Shows they really want to make sure your animal is cared for and treats everyone involved with respect and fairness. Would recommend this clinic to all.

I am consistently impressed and comforted by the quality of care my dog receives here, and by the friendly, helpful and knowledgable attention I receive from the doctors, vet techs and staff! They are thorough, and always welcome questions via email - as well as always follow up on my dog after appointments. Their Pet Desk App is also amazing for helping me keep track of her medications, and, the "points" I receive by using it has allowed me to have more than one free examination! 100% recommend.

The vet couldn’t tell my cat was just constipated.took her to another vet who could tell me what was wrong within 5 minutes.

I've taken my pets to this vet for over 12 years now. The staff are friendly and professional. They seem to genuinely care about your pets health and wellbeing and it shows! I like that they are part of the petperks app as well so you can recieve rewards for vet visits!

I called this place more than 5 times to set a date and get a price for neutering my cat.everytime I asked "how much with tax" and a couple of times I even asked if she was sure.so I finally get the appointment and they did fine on my cat, but added a 100 to my bill and asked why and she says tax even tho 355 plus the 21 percent tax does not equal 455.they did try to tell my wife they want to give the cat something to slow the bleeding and this is what youd expect to be done anyway, so why are you trying to add this to my bill. (btw I did ask other vets if this was something other vets do and 3 out of 3 vets said no it is procedure anyway and they never heard of it). I know I've been hustled but paid the full 455 even tho I shouldnt have.idk if they did this purposely or accidentally, but shame on them for at least being incompetent and for that reason I can no longer trust them with the life of my pet.anyone dealing with them might want to record what you're being told bcuz I know you feel you've been lied to at times about price.

Since my cat has become indoor only, she started scratching furniture and trim despite deterrant methods. This vet clinic applied Soft Claws for free once I purchased the kit, which was less than $30, for 4 applications that last about a month. It was quick & easy and my cat tolerated it well. They don't seem to bother her at all. She has pretty pink toes & no more scratching! So happy!

Everyone was very nice and accommodating, especially since it was an emergency visit. They were very thorough in their explanations and what my options were.

Incredible! The staff were amazing and answered all my questions in depth! As a first time pet owner, I could not have asked for a better first experience.

I was extremely panicked when my cat got hurt. The wonderful people who work here kept me calm on the phone and took great care of my cat when I brought him in. Everyone was calm and polite and I truly appreciate the care the took.

The veterinarians, technicians & office staff at Limestone Animal Hospital are the most kind and caring people - I feel very comfortable entrusting my dog to their care!
are all very professional, friendly and extremely caring and kind to our
dog and to us. They make each visit as stress free as possible, both for
the dog and her owner!

When I moved to Kingston I was looking for the best Vet. I looked online and I saw limestone which had a very high rating. First, they are human and thier prices are average. Everytime I went there they looked for cheapest option and explain in details whatever we aren't sure and everything that was involved. My dog was getting old and started having health issues so I was going quite often. Unfortunately she needed to be put down. They made the whole process as easy as possible and also are very compassionate. Mallory the clerk went through all the details and what will happen, what I would need and everything in a calm and reasuring voice. When it was time they put us in a room, dime the lights and did it. They left me in the room and told me to take my time and leave whenever I felt like it, no pressure.
If I ever move in Kingston, I would without any doubt go there for my Vet.
If I have one place to recommend, go with Limestone, you will not be disappointed.

I usually take my animals to Kingston West, but was in the area, and stopped into Limestone to get a couple supplements for my dog. What struck me as odd is that they don't carry the same product line location to location. I use Virbac for my cats, and had wanted to get the same for my dog, but they don't stock the line? Not the end of the world, but it's the other end of town to get to West, and it just seems like if you have clients who are loyal to a brand, you would carry the same stock clinic to clinic.

A fantastic Vet hospital at all levels! Absolutely recommend!
I have seen many vets for my cat that's been sick since last Feb and it's just been a horror story all the way thru. After spending thousands $$$, I'm glad i have found a great place here in Kingston". I intended to go to Sims Animal Hospital but they were extremely rude, dissmissive and the place was dirty. The moment i entered Limestone CAH, it felt comforting. Great reception, clean, excellent friendly person at the front desk.

Met Dr De Wold: he had been referred to me by another cat owner at my hair salon: he is the best vet i have met so far (amongst around 12 i have seen since last Feb in Winnipeg) and the right one for my cat (and me!) : he showed a lot of compassion and really listened to all i had to say. He asked all the right questions to get familiar with my cat's case history and showed great interest in it. He also made sure he had all the copies of my cat's file to go through them and make sure he had all the details on the issues my cat has (possible chronic pancreatitis and kidney stones.only 4 yr old cat) and the hell we have been thru.

Dr De Wolde proposed a logical, strucured plan to do various tests to really have a better assessment of the issues and made sure we could do it in the most economical and efficient way possible, which is appreciated considering that the costs of those tests are generally speaking fairly high!

The clinic has an excellent communication process with emails and txt messages reminders as well as an App (PetDesk) we can use to manage appointments, messages and reminders, etc. They also follow up by email after the appointment to enquire on the pet's health and answer any concerns.

Of note: Dr De Wolde also sits on the Ontario Board of Veterinarians and is actively involved in making sure vets practices are up to standards in the Province so you can imagine he must himself, uphold a high standard of practice to make a good example! I stongly recommend this clininc: i have been to many in the past year and LCAH and Dr De Wolde are the best by far! Thank you so much!

Great pet and human experience at Limestone and Kingston West! Thanks for taking such good care of Allie and the pet parents!

Our first visit to Limestone with our very anxious German Shepherd. We were served right away. All of the staff, vet techs and vet were friendly and thorough. I felt confident in them and trusted their assessment and care. Since they're quite a distance from our home we're going to try one of their other locations but would definitely go back to Limestone.

The staff were so friendly and knowledgeable. The vet was patient as I asked my thousand questions.
They were simply wonderful

Big shout out to Limestone City Animal Hospital! Our dog, Sarah, went missing and lucky for us she was found by the veterinarian’s family. Because of their kindness, we were reunited with our beloved family pet of over 12 years (our first born). A million times thank you!

Excellent clinic, very friendly staff. There was nothing that could have been done to make Loki's experience any better. Thank you for taking such good care of my boy!

I take both my dog and cat there and they take excellent care of both.dr. Shepard is the best vet I have ever been to and is able to calm my pup no matter what mood shes in. Hes amazing and the staff are great.