26 January 2023 14:25
I purchased a mattress a month ago and I have been consistently shuffled between the St-Laurent store and the Pinecrest store.
The mattress was delivered to Pinecrest, and located yet nobody in management has bothered to deliver it.
I attended the store in person three times and spoke with people that work in the mattress department.
The item will not be released to me nor has it been delivered and I have spent $676.87 for a mattress that I do not have and no action taken to have it delivered.
Order 93602074.
This is customer service? I think not. I have asked for the matter to be dealt with head office. Katie refused to assist and said go back to St-Laurent. Yet when I go to St-Laurent they say go back to Pinecrest. So essentially my good has never been delivered, is sitting in the backstore, I cannot pick it up and I cannot get a refund?
I would have appreciated an ounce of problem solving from management. Will I need to ask for help on Facebook? Will I need to send a demand letter to head office and cite the Consumer Protection Act before anyone cares?
It’s almost 700$ we are talking about.
The mattress was delivered to Pinecrest, and located yet nobody in management has bothered to deliver it.
I attended the store in person three times and spoke with people that work in the mattress department.
The item will not be released to me nor has it been delivered and I have spent $676.87 for a mattress that I do not have and no action taken to have it delivered.
Order 93602074.
This is customer service? I think not. I have asked for the matter to be dealt with head office. Katie refused to assist and said go back to St-Laurent. Yet when I go to St-Laurent they say go back to Pinecrest. So essentially my good has never been delivered, is sitting in the backstore, I cannot pick it up and I cannot get a refund?
I would have appreciated an ounce of problem solving from management. Will I need to ask for help on Facebook? Will I need to send a demand letter to head office and cite the Consumer Protection Act before anyone cares?
It’s almost 700$ we are talking about.
18 January 2023 20:24
Of course, I came to buy a pillow, but you have a wonderful employee named May, who made me buy many things, and I thank you for choosing the wonderful workers
16 January 2023 22:49
I briefly worked at the Iris location and had a very positive experience. Janice, Store Manager was wonderful -supportive, understanding, and knowledgeable.
The Sales Associates were incredibly helpful during my training and very welcoming.
The Sales Associates were incredibly helpful during my training and very welcoming.
10 January 2023 8:25
I really liked the duvet that I bought it from Linen chest it’s really nice material, thank you so much May, she helped me with the duvet material that I wanted.
08 January 2023 16:06
Dreadful customer service. Four days ago (Jan 14) I went into the Pinecrest Ottawa store and picked up order 83244542. Unfortunately, when I returned home, I discovered that they had mistakenly given me only 1 of 4 items that I had ordered and paid for online. I tried phoning the store but gave up after being on hold for > 30 minutes. 4 days ago, using Linen Chest's online "Contact Us" page, I submitted a request for help, and also sent an email. After receiving no responses, I submitted another request this morning, which so far has also been ignored. It looks like I'm going to have to either spend several hours of my time dealing with Linen Chest's mistake, or more likely I'll give up out of frustration. Sigh.
08 January 2023 15:12
I'd expect more prompt delivery in this day and age. Offering an 'expected shipping date' 2 weeks after the order is placed is no way to keep up with the competition. Disappointing. Next time I'll look elsewhere.
05 January 2023 7:04
I wish there was a minus star for our experience.
I visited the LC, Pinecrest, Ottawa with my 2 year old. First, I needed an assistant so I asked a question to one of the staff who was trying to help, so she went and asked one of her colleagues, the response she got was "these are your customers, not mine. " and left my request unanswered.
Then in the store someone broke something far from us, but the manager came to us while going there, and WARNed us that my son shouldn't touch glassware. He was touching it carefully when it was in my hand and he was not just there unsupervised.
I told the manager that it is not appropriate to talk to the customers like that and what she did was rude. I asked her name and asked to help me to escalate this to the upper manager, she said she won't give me her name, and she is the only manager, and I can contact people on my own. The name Janice was written on her label, but she was refusing to tell me her name. After a while she said "you know, life is too short" implying to end the conversation.
Clearly she lacks the skills to handle the stressful situation as a manger and doesn't know the 101 skills of a manger, the validation to de-escalate the issue as her ego clouded her rational mind probably.
No surprise that the culture in her store was so toxic among the colleagues which I saw earlier, it was just a reflection of Janice's approach to the conflict.
** After my review and email, I should admit that the district manger contacted me quickly to resolve the issue and that was reassuring and helpful.
I visited the LC, Pinecrest, Ottawa with my 2 year old. First, I needed an assistant so I asked a question to one of the staff who was trying to help, so she went and asked one of her colleagues, the response she got was "these are your customers, not mine. " and left my request unanswered.
Then in the store someone broke something far from us, but the manager came to us while going there, and WARNed us that my son shouldn't touch glassware. He was touching it carefully when it was in my hand and he was not just there unsupervised.
I told the manager that it is not appropriate to talk to the customers like that and what she did was rude. I asked her name and asked to help me to escalate this to the upper manager, she said she won't give me her name, and she is the only manager, and I can contact people on my own. The name Janice was written on her label, but she was refusing to tell me her name. After a while she said "you know, life is too short" implying to end the conversation.
Clearly she lacks the skills to handle the stressful situation as a manger and doesn't know the 101 skills of a manger, the validation to de-escalate the issue as her ego clouded her rational mind probably.
No surprise that the culture in her store was so toxic among the colleagues which I saw earlier, it was just a reflection of Janice's approach to the conflict.
** After my review and email, I should admit that the district manger contacted me quickly to resolve the issue and that was reassuring and helpful.
31 December 2022 9:58
They have an excellent selection of quality products at reasonable prices and offer a one year price guarantee!