Liston Animal Hospital

This veterinary clinic went from a five star to a one star after Dr. Liston left. He was one of the most amazing, caring vets I’ve ever met, as well as some of my family members, who also had him as a doctor for their beloved pets. We even have a dog buried on his property. I ended up leaving this veterinary clinic because Lauralee who works at the desk was so incredibly rude, has zero empathy and is borderline insulting every phone call or visit. It’s nearly impossible to get past her to make a vet appointment without feeling absolutely flustered. I even called and complained about her one time and did not get a call back. She has been rude to another family member of mine, welcomed that family member to leave the veterinarian clinic without any resolve. My cat was sick with allergies, was prescribed a steroid and just continued to refill the prescription, not letting me know that this steroid could affect my cat after long periods of use. After the last time I called to renew my prescription, and Lauralee was rude to me again I called a new vet and my cat is actually off of the steroid now because he didn’t even need to be on it. So not only do they not care, they definitely do not go the extra mile but the lack of empathy from Lauralee and the rudeness is over top. Also, this veterinary clinic gave a family member of mine dog anti-depressants. The pup had a bad reaction to and became snappy and the recommendation was to put him down. Took the pup somewhere else and they said absolutely do not put him down, I cannot believe that they recommended death. I do not recommend this vet, it used to be absolutely amazing when Dr. Listen was there. Headed to add I just read more reviews and there are several reviews complaining about the receptionist and I have no doubt that it is this Lauralee and it’s very disappointing that the problem was never resolved and you’re actually losing clients over your receptionist.

Dr. Wong is amazing! She is so gentle and kind to our little dog and always takes the time to explain things to us!

My family and I have been going to Dr Liston for over 15 years. I continued to bring my there pets and fosters after his retirement and loved the new doctors, but their receptionists' judgmental comments and attitude has forced me to take my business elsewhere, over an hour away where my pets and I are always treated like royalty rather than a burden.

For 15 years it would have been a 5 star plus when Dr Liston still ran his clinic Huge difference so sad.

We saw Dr. Liston for many years and really liked him. After he retired, we saw another vet at the clinic. She wasn’t very welcoming, and didn’t seem to like to discuss options. The office manager also isn't great with returning calls, and we were overcharged for meds. We won’t be returning to the clinic.

I wanted to thank this amazing team for their care of my dog Bandit for the last 11 years. I especially want to thank Dr. Lynn Blackburn for her help towards the end of Bandit's life. Fantastic people giving great care. We will be back again one day.

Dr. Levesque took incredible care of our Bengal. She alleviated all concerns and was there when we called!

Our very anxious feline Sadie needed some dental work. The doctors and techs are Liston Animal Hospital took great care of her including a follow up phone call. Our pet couldn’t have been in better hands! Thank you

I’ve been taking my dogs here for over a decade and we’ve been very happy with the care and service.

We have been with Dr Liston over 10 years. He was a fantastic. Never had any issue at all until the new receptionist joined to the clinic. She has an attitude. Not friendly at all. I was going to stay with the clinic even after Dr Liston retired. But it’s time to move to other clinic.

Thanks Liston Vets for checking my pooch out thoroughly! Natascha…I appreciated your quick and helpful response in getting my pooch into a cancelled spot when he was struggling. Thanks!

Dr. Blackburn diagnosed my dog with bladder cancer, but it turned out to be a bacterial infection. Multiple messages left with the front desk went unreturned. Took 1 week of calling to finally get results of urine test that showed the infection. Poor communication lead to unnecessary stress.

Dr Liston's staff was amazing. They were very helpful and supportive when we had to ring our dog Copper in for an injury. I would highly recommend there care

Dr. Blackburn and her assistant are amazing. Took me earlyer then my appointement whit my 2 Dogs cause they could do it even if i was ok to wait, gave them lots of treats, gave extra care to make sure we are going home worry free. Took time to teach me some stuff cause its my first dog. Cheaper then i expected. They will see us again when needed for sure! Worth the drive.

The best veterinary office in the city hands down. Customer for years now. You can trust your furry friend is in excellent care here. Had years of car rides, hikes and adventures with this special guy (Weeps) even with his special challenges thanks to Dr. Liston and all the caring team here. Thank you

If you were someone like me who visited this clinic a year and a bit ago and felt like there was a lack of professionalism, I would highly recommend you try again. This clinic is under new management now, and it is night and day in the quality of service we received. Dr. Blackburn is exceptional, and I felt like our dog was in good hands when we brought him in for a tooth extraction. The price was reasonable, we were well informed of what we should expect during and after the procedure. Following the procedure when we were unsure if he was recovering at a good rate, the tech made time for us and was very helpful in easing our concerns.
Our pup is doing great, and we will continue to visit this vet in the future.

I recently had to put down my best fur buddy. The staff was exceptionally kind and compassionate and helped my dog have a dignified and calm passing. Thanks to all.

Vet was wonderful but receptionist (redhead) was a total witch. Completely rude, condescending and dismissive. Customer service may not have been best career choice.
Other receptionist was very nice.
I will never bring any of my animals to this vet while she is working there.

Was going to switch to a vet closer to my home but quickly realized all vets and animal hospitals are not equal so I will be staying with Liston Animal Hospital. Dr. Blackburn took the time to discuss my dog’s illness, discussed options for treatment and showed that she cares for my dog’s wellbeing.