Livestock

I ordered online and they did not ship the shoes and charged me.customer service does not even pick up your phone. I ordered almost a month ago and no response or update for my purchase. I don’t recommend this store.

Ordered a shirt online three weeks ago and it still hasn't shipped. I've emailed their customer support multiple times and haven't heard anything, disappointing.

The worse service of all time, not sure what happened. It used to be so good.

Ordered my shoes on 8/31, never gotten any emails about my order for picking up. Sent a dispute to Sezzle, they “mislead” Sezzle regarding my order because I opt for pickup so it is my responsibility to work with the “merchant”. But how am I suppose to go pick up my order if I have never gotten an email that’s ready. I’m traveling in four days. I have to call my bank to dispute this charge. It also took customer service 6 days to reply to my emails.
All they said was they reached out to the Spadina store to inquiry about the delay.
Sigh…. This is so unbelievable, how a business can operate in this poor manner.

Continually have great experiences with customer service here but Dushawn always steps it up! Everytime he helps me, I end up spending way more money than i wanted to, but it’s worth it

Ordered online, didn’t hear anything for a week and when I followed up I was told that they’ll have to cancel my order as they don’t have stock and will issue a refund of $350 in 5-7 days, so if I hadn’t followed up they would have sat on my money for infinite time, unbelievable I can’t even get shoes cause they are sold out anywhere now. Only reason I ordered through these guys is that they are local I thought I’ll get sooner

EDIT- Livestock team got back to me and acknowledged the issue

Cancelled my order after waiting for 2 weeks for it to process. Terrrrible store. Please stay away. They just cancelled my order and didnt do anything about it to try and make up for it. As if ill ever but anything from them again after that. This is the third time
Its happened

Waited for a week for my order to be processed and haven’t received any updates. Emailed their customer service and they replied that they will cancel my order because item was not in stock. So now I will have to wait for another week for refund. If I did not send that email to inquire about my order, I wonder how long it would take them to cancel my order and process a refund. Don’t shop on their online store, waste of time.

Tom is the man. I got a pair of Air Max 1’s and there was a defect in the lining and it was bunching up when I wore them. There was only one size 12 left in the company and he had it shipped from Vancouver here to Toronto to do an exchange. I can’t speak for the online experience, but my experiences shopping here have all been positive. Got my replacement kicks, and we’re good!

Very poooooor customer service! Don’t buy online even in store! No update about my order! I call toronto store they ask my order number and ask my name and tell me can’t help me. Calling customer service and email them but you get nothing! This store is scammm! Get out of this store! I’ll file a claim if I didn’t get my order after 2weeks.

Ordered some Nike Dunk LE's I couldn't find anywhere else.

I had some questions about my order, and Kevin from their customer service was incredible, super helpful and quick to reply.

Order number LS454337. It’s absurd how your company never answers any calls or emails. My order has not shipped yet and I’m trying to cancel it but I don’t see an option online, neither you guys are picking up.and by the time you’ll answer my email, you would’ve shipped the wrong pair of shoes. Since I already know that the shoes I ordered are not being produced currently in my size, nobody has them and definitely not you, can you please cancel my order!? Nobody has reached out to me through call or email and it’s been days since I’ve been trying! For all the new people trying this store out, don’t, simply don’t. You won’t regret anything more than buying stuff online here.

I have been traumatized shopping at Livestock and this location specifically has ensured that I will never give them a dollar again.

The customer service is non-existent and the employees within the store are entitled, arrogant, and generally unhelpful.

No response and no call back regarding my online order#LS45099*, so unbelievable the poor customer service, will never order from them ever again!

Same as the many comments below: great shop, great selection of shoes, completely hopeless online operation. I ordered my shoes nearly a month ago. CC has been charged. No update. No response to support requests. On the recommendation of other reviewers, my plan is to call my credit card's fraud department in the hopes that this might bring about a response.

A very clean place where you can sometimes find things which are out of stock everywhere else. I got the Nuptse North Face Retro 1996 Black jacket from here after being turned down at all other major stores in the GTA. Only downside is it can be hard to locate as the store front doesn’t clearly show the name of the store.

Victoria helped me today find the right size Doc Martens. She has a great attitude and very friendly. Everybody that works here is very kind and outgoing.

If you order off the website, just be prepared to wait AT LEAST 2 weeks for your item to ship. Even then, they might just forget about it. This is the 3rd online order I’ve made where I’ve waited over 2 weeks and eventually had to drive to the location myself to pick up my order. Hey Livestock, I have experience in logistics and warehouse management. You should hire me to do all your e-commerce operations because y’all need help. I’ll get those orders shipped out in less than a week, easy.

Ordered shoes from them and got no shipping details for two weeks. Had to contact them for them to let me know they didn't have them and refunded my order. However, they gave me a 15% off coupon for my next order. Placed another order for a different pair using my code. Again, no shipping details for two weeks. Had to contact them (online chat took 2 hours to get through) for them to tell me my order would be expedited. Refunded my order 4 days later. Don't even bother.

I used to buy most of my product here but never again. No customer service at all. Purchased shoes 8 days ago and hasn't been processed. Can't get an answer or a refund. Guess I'll purchase elsewhere from now on.

WILL NOT be spending my money here ever again. Purchased a KAWS book, went to the store to grab it only to wait 20 mins while they tried to find it. Then told they would find and it ship it to their other store. A week later I went to the second store, once again they could NOT find it, I was told they don’t know where my purchase went - ONCE AGAIN, they don’t know where my purchase went.

How do you work at a store and not know where your product is?

How are you a business operating and not know where customers paid purchases are? Super shady.

**Spend your money elsewhere. **

Sold me a supposedly used hat with
scuffed and stretched inner lining.

Customer service did reach out to me at the end.

Upon reading other reviews, it seems like it's not just me who was sent questionable products.
Quality control is in need

Super dope place to get great fashion pieces. Location and interior design is awesome, and staff there are super dope, helpful, and down to earth.

Order # (LS440306) I Purchased The north face high-pile jacket in full price ($430) online. 2 days later (before the item arrives the jacket was on sale for $344)
Your customer service never picked the phone neither return my email. I left multiple voice massages and sent multiple emails. I called-in your store in vancouver, they said I have to thru and contact customer service. I tried multiple times on your online chat, it seems no one is there. MY ORDER NUMBER IS LS440306. I’m your regular customer and this is not right, you will never see me shopping in your store again.

Products are great, customer service is garbage. Late shipments and no reply to concerns. Such a shame. If you are concerned about your shipments and they haven’t reply to your emails, make sure to start a case against them through pay pal or your credit card company…. They’ll reply right away once that’s done.

While the products they carry are ok, the customer service is terrible: specifically for returns.

I bought items online as they were not available in-store to try on. Two items ran small, which was not mentioned on their website descriptions and when I asked to exchange or return for store credit I was told no. Even trying to resolve this issue through customer service online was not easy. I was told by the in-store team they aren't able to help with any returns or exchanges, everything needs to be dealt with through online customer service which took over a week to get a first response. I am disappointed in the outcome and now have to find some way to try and recoup my money from items that are not wearable.

After having spent a lot of money here over the years, and not being afforded basic ability to exchange or return a size within the two week returns period this is now a deal breaker, especially for online purchases.

Spoke to chat agent Trizzy. Very unhelpful and very rude. Their site checked out the wrong size I added to basket and they refuse to cancel the order even though it hasn't been processed yet. STAY AWAY.

Terrible customer service. Site made an error and ordered wrong size. Won't cancel even though their fault. Stay away. Agent Trizzy offered terrible service.

I wish i checked the reviews before i ordered a pair of shoes from this very sketchy place, and they are based in canada? Don’t waist your money or time!

ZERO stars. Literally the worst of the worst. They will accept your order then ghost you every single time you make the mistake of ordering from them. You will contact them, they will eventually reply, and your items will be out of stock. This isn't a boutique sneaker shop, it's pretty much a scam. How they have fallen from that cool boutique on Spadina back in the day. Now? Run, don't walk, from Livestock.

I should read reviews before purchasing some items from this company. They just said my items are out of stock today, and I ordered them more than 20 days ago. I can't believe they can still run this business with their customer service. The worst shopping experience ever and hope you do not get deceived by these scammers.

All hype items will be hard to touch for regular people, however if you become freinds with a employee they might hold pairs down or backdoor them to you, other than that you have to invest in bot for online or hire bodies for a line up fcfs

Shipped me wrong size and wrong colour. Shipped from Toronto location. No response from customer service.

Livestock was helpful with making sure I got my package after being away from home for a few weeks, awesome stuff

Ridiculous - I ordered two pair of shoes. They only packaged one pair and said they delivered both. No reply, disconnected telephone line. Extremely disappointed

They r commerce tool is awful. I ordered something just for a month in to tell me it was never available. Terrible company even worse customer service. AVOID THIS STORE AT ALL COSTS

2 weeks of no communication, to have an order canceled 10 days before the holidays.

Waste of time and money, buy elsewhere.

I absolutely would not risk shopping here under any circumstances. I had such a terrible experience I decided to head over here and leave a review and I was shocked to see so many people have a very similar experience. Overselling items at this rate for a boutique shop is not a matter of their ecommerce but simply terrible management. And the fact that they first off need 7 business days to ship, no follow up if they don't unless you reach out and then to find out 14 business days after my purchase that they can't fulfill me order is awful. Needless to say the shoes I ordered are now out of stock elsewhere as well. Terrible experience and I highly recommend avoiding them.

Accepted an order and payment for it. Never shipped it. Still no refund. Trash order fulfillment. Trash customer service.

I just got this shoe today from livestock and found out this stitching error. I paid a retail price but didn't get the full quality. I'm disappointed. Customer service said, that is okay and nothing wrong with it. Not buying from them anymore. What a waste of money.

Bought a pair of shoes online and was super excited to get them in the mail. TWO WEEKS LATER I get an email saying, "Hi Sam, your order was cancelled because we did not have enough stock to fulfill your order. "

I ordered my shoes the morning of the drop when all sizes were still in stock. Really disappointed.

It is a pretty good place to get exclusive LA branded clothes. Just have to know what you want to get.

Waited almost three weeks for a shoe I order off their season sale. Got an email just recently saying that my order was cancelled because "we did not have enough stock to fulfill your order" when clearly it was in stock for the full 3 weeks. Pretty sure they back dooring and saving for their boys. Definitely disappointed in their service and care for their customers.

Do NOT buy from here. Horrible return policy that will not refund you your money for any reason. Horrible customer service as well. Take your money some where else that values it's customers

Basically. If you can find 10 people that actually bought the releases at retail price. I will pay for the goods myself. What I am saying is. This business sells 90% of their "anticipated releases" through the back door. They will lie about it and say they do not condone resellers and will stop their sales form going out the door. They can prove me wrong by selling me a pair of Jordan university 4 size 9. If they can prove me wrong, they will get my 5 star.

There are plenty of better places to buy shoes from, a strip mall's customer service is better than their customer service, i don't know if it's their boss that is treating them negatively, and this is how they retaliate, or somehow the manager manage to hire 10 of the worst human beings in Toronto to work there

1st review ever.
I called the spadina store to see if item was there and to do curbside pickup. Employee said to make an order.

Order it, for curbside pickup. Hours later they send a email saying my card is flagged. If there was any problem on my end my bank would tell me in a minute.

They responded saying I had to wait 24 to 48 hours for review.never mind the 1 to 7 days they mention for curbside pickup.

Called the next morning. Lady said my order was coming from Vancouver store? Then tried to back pedal on me saying my shipping address and credit card information didnt match. Said what does it matter when its paid for and I'm doing curbside and offered extra ID

Lots of lies and basically did everything to not fulfill my order.

Honestly it seems they only want the "hypebeasts" client or pre order type.

Been shopping from Livestock for the past 6-7 years. It’s THE spot for sneaker culture in Toronto!

Staff seems bothered by handing out raffle cards.

I have won several raffles from here.

Even purchased things on a daily basis.

I have been shopping at Livestock for the past 11 years and each experience in-store has been great. I purchased a pair of shoes from the online store a few months back. When they arrived I noticed that the shoes had been previously used due to the shoes showing signs on wear and some dirt on the sole. The imperfections weren't too bad so I let it slide, perhaps they were merely just tried on? Anyways, Livestock still stands as one of my favorite streetwear shops in Toronto.

Terrible customer service. The homeless dude sitting outside was more polite than the jerks inside.

One of the worst customer service experiences ever by a sneaker/streetwear shop. I ordered a pair of limited sneakers, which came with a very noticeable factory flaw. I contacted customer service to rectify the issue, yet they offered a refund in which I would have to pay for shipping, or store credit. So, due to their lack of care of quality control provided to their customers, I have to pay for return shipping? Very unprofessional and uncaring group of individuals.

Avoid if possible.

Spent lots of money here for years and signed up for every raffle. Never won once. I smell corruption.

Made the mistake of ordering shoes here during the COVID epidemic. One of the shoes did not look great on foot. Apparently, this store does not do refunds. Only exchange or store credit - weird flex, but okay. Even though, no where during the ordering/purchasing process is this mentioned. I find this to be a manipulative and shady business practice! Most companies allow for refund within a specific time frame. Especially during Quarantine because stores are not open.

Be weary of companies that are quick to take your money but basically attack you when you want to make a refund. I would not recommend shopping here.

It appears that the commonality of "rude staff" and "poor customer service" is a reoccurring theme at Livestock.

It's a shame I have ordered sneakers and gear from here a few times and had no issues.

However, recently I ordered a pair of sneakers online, additionally there was a promo code "springtwenty" that I added. Unfortunately the promo code did not register and I did not notice, and I finalized the order.

I received an email that I paid the discounted price with no additional promo code added towards it. I assumed that there was a malfunction with the website. I politely contacted customer service through email and "Katherine" replied that there was nothing she could do for me.

It's unfortunate that a reputable boutique allows this type of customer service, more so that they're not accountable for their website malfunction.

I understand our current situation with Covid is trying times, but it does't excuse a business accountability to the customer.

I ordered something and wanted it cancelled. I called the number, very politely, and it was picked up by an extremely rude woman. She has no sense of professional communication. Then towards the end of the phone call she threatened to charge me money for cancelling the order very rudely and immediately hung up midst of me speaking.

Buy elsewhere! Ordered online with a confirmation of my purchase. Later received an email informing me that one of the item was not available since it was an inventory error on their end. After 6 business days received an email informing me that all the items I bought was sold out. Waste of time and now with all Deadstock's delay I can't buy the products anywhere else since it's all sold out. Not buying from them anymore.

Bought a few J's over the years. It's a top rate Nike and Jordan retailer. Also a good selection of first string converse. Sales a few times a year are decent. Has a boutique feel to the place. Service can be aloof like the others have said. Free pick up option at the store for online orders is convenient. Free shipping though is now more common as the min purchase to qualify is $80.

Usually 1-2 people on regular days but can get packed when their are raffle signups or hyped releases. Pretty nice boutique in a basement to the left, they usually have all hyped releases.

I buy product from this place all the time. Wish everyone would have more of a chance on the hyped up releases

I usually see my fellow Karl here, and some other familiar faces - only love from these folks. Passionate about shoes. I’m a big fan of coming and checking out the choice selection any time I make the trip out to Toronto.

One time came to get a raffle card and one of two employees asked me how I heard about it and I said my friend told me about it then immediately employee behind the counter a caucasian male started accusing me of trying to get him a better chance at winning. Guess they don't know about word of mouth advertising.

TLDR: Rude miserable looking staff recommend buying your stuff elsewhere

Great little store, store is small but very friendly staff and son found the shoes he was looking for, they have a great online shop as well have ordered from them before and shipping is fast.

It was the worst online shopping experience in my life. Bought the pair of Adidas shoes from the website, two hours after, the price on the website was redused. I sent an email to the customer support to get a price match; 5 days, no answer.

Called the phone number in the website, and was answered by a very rude girl. It felt like she was doing me a favor by talking with me.

All answers that I've got - no price match, no returns the item was on sale etc. The best part was when I asked what if the size won't fit, and you still have the same product in stock? The answer was - it's your responsibility to know your size, not our problem.

I understand that there are some policies and stuff like that, but your main purpose to satisfy a customer and get a profit. How you're going to keep and get new customers if you treat them in this way? !

100% don't reccomend this store. There are a lot of shops in Canada and abroad which work with the customers in the right way

Extremely limited stock. If you know your size don't bother and just shop online from manufacturer.

Charged me a "restock" fee for canceling my order even though they never shipped the item.

Came in to do a simple exchange from an online order, came out with a terrible experience.

Short and plump asian manager has a serious attitude problem. I am honestly appalled at how many other reviews mention this same issue.

The Asian dude with the long hair def needs to take his antidepressants before he clocks in. Dude was looking like he working in a damn labor camp and was forced to work against his will. THE CUSTOMER SERVICE HERE IS NON-EXISTENT. But if you feeling like getting mean mugged any day of the week, this the right place for you