Living Lighting Ottawa

April 7/23
Since first posting this review I have heard directly from the owner of the store. He called me the next day to assure me of the store policy and that I should have received the lower price. He not only sincerely apologized he understood that it was not about the $ difference but about service, loyalty to an existing customer and knowing the little things matter. Kudos for getting it right once knowing there was an issue. Thanks for responding and doing your best to make it right.

I went in looking for 6 replacement shades for a dining room chandelier. I found what I was looking for, however once at the cash I noticed at least 2 had lower sticker prices than the rest. By several dollars. Not a huge amount but it matters. I asked the woman serving me why and if I could get them at the lower price, but she hastily pulled off the "old" price tag from one and said they were now a higher price. In retrospect I should have just said I didn't want them. If you can't be bothered to price your stock correctly you shouldn't ask the customer to pay the higher price. Be gracious about it and build customer faith and loyalty instead of making people feel uncomfortable for asking about it. A little leeway in the customers favour would have gone a long way.

We went in and found a fan that we liked that has the fan and a light on it. Then when we decided to take it, them came to us saying that the scu on the light was not right and didn't include the light. They then wanted to charge me an extra 149$. Total rip-off. Don't shop here.

Update, we looked online for same fan and found it for 150 less and it includes the light. What a rip-off. Never going there again.

You mention that the sale doesn't include the light but the price on wall never stated that. That is wrong and you should abide by that.

I got couple fixture which I like at my powder room. It was fast order at the store and with fast delivery. It might be slightly overpriced however, I like at my this lights at my walls.

We recently purchased multiple lights from this store. The staff are top notch. We had one light which had a defect when the electrician put it together and they promptly ordered a new one with out delay. I highly recommend the Merivale rd store.

We spent an hour and a half today with John at Living Lighting and accomplished more than we did spending 5 days looking in other shops. Great staff with really good knowledge. John was very attentive and helpful and yet never pushy. We picked out bathroom and kitchen lights, wall sconces for our office and saw a bunch of ideas for our outdoor lighting.

Amazing customer service, the team was very friendly and answered all of my questions. Great product quality and selection.

Great experience Jimmy was the best he really helped.
We have bought many lights here over the years

This shop has beautiful and modern chandeliers with good prices.
Excellent customer service. Thanks Shean for you help.