lululemon

This renewal shop is losing touch on treating customers right. With brand selling products itself, offering quality products but mediocre customers experience means bed services.
Do your research before getting into store. Buy online could be a better choice.
Will I return - definitely.no.

My experience at this lulu was quite disappointing. I was trying to pay with a prepaid Vanilla Visa card and the cashier offered to cut it for me as it was still boxed. She then proceeded to cut my physical card in half. The only thing I was offered was an online order that would be shipped to my house. I was also told to go and call the Visa company to request another card for the one that they cut and broke.

Unbelievable high prices. Who can afford this. You are buying the brand. Not worth spending like a crazy with these prices

I ordered a scuba on sale for in-store pick up at Square One location yesterday (Sept. 7). Got an automated email in the evening of Sept. 7 indicating it’s ready for pick up. I was happy that the order went through and was picked on the day of. Since it was picked yesterday evening and I live quite a distance from Square one, I thought of driving to the mall after work on Sept. 8. Today is Sept. 8, I had been calling this store since the store opened to give them a heads up that I’m working during the day and will be there prior to their store closure time. Guess what? I called 8 times (5 times in the morning and 3 times in the afternoon) and no one bothered to pick up any of my calls. I called customer care and they said there’s nothing they could do to notify the store cuz they couldn’t reach them by phone either. By 6: 40pm today, Square One Lululemon cancelled my order without any explanation while I was driving in the rush hour heading to the mall. In Lululemon’s pickup email, it clearly indicated that my pick up order is ready until store closure on September 8.6: 40pn was 2 hours and 20 mins before their store closure. Understand that Lululemon doesn’t care much about customer service but if your service level continues to deteriorate, more and more loyal customers will switch to Alo. Do better!

I was just thereOne girl is actually the manager she's very mean very rude very bad service I will never come back here

Cyrene helped me yesterday at Lululemon and she was absolutely wonderful. She had exceptional customer service, knowledge and professionalism. Thank you so much Cyrene for restoring my faith in customer service again!

They are at half capacity, and still don't know how to answer a phone? I called 8x no answer, you need to hire people who are not just there for a paycheck, and for the ones you have, they need to go back to grade school and learn how to do basics in life

Usually this location has a good amount of stock for a smaller location (for now) and it’s a location of convenience.

Yet, for a store that encourages working out and having good energy, they clearly lack in all those departments:)

I visited the store to return something I had bought online. Instead of giving me a refund, they charged me again.

The staff at this location is great and helpful EXCEPT a woman named Alice. She was extremely disrespectful and condescending that i felt uncomfortable shopping there. I decided to leave and buy my clothes online. I’d be happy to explain details to a manager or head office. After her rude tone and comments towards me I smiled and told her to have a good day… she took my clothes and walked away from me without a smile or saying anything back. I then heard her talking about me to a coworker behind the fitting room desk area.how is someone so angry and disgusting at 11: 30am?