Mac Outpost St. Catharines - Everything Apple Niagara

Service was fine overall but the guy who wears the mask needs to tone it down with the condescension

Just talked with Darren on the phone about getting a new laptop and boy is he knowledgeable. He helped me pick out better options that are currently on sale! Thanks man, your help was really appreciated.

Shout out to these guys. Put a new battery in my iPhone 12 Pro max. It last's me all day and more. I appreciate you guys thanks so much!

I had some malware that I just couldn't remove. Mac Outpost cleaned it off and made my computer faster than it was before

Everything Apple in Niagara is putting it mildly. I bought so much equipment from this place and the service is outstanding. Shawn and the team take extra care with their customers to ensure that their satisfaction is as plain as day.

If you’re looking for an Apple computer or some kind of Apple device, this is the place that not only has the product, but has the service to match. I’ve had a few repairs done here over the years due to my clumsy, thumbs and with each encounter, I walked away with a device that was ready to roll again. Thank you to the Mac Outpost everything Apple in Niagara! Truly amazing!

I was charged around $400 for these guys to do a service they didn't need to do. They misdiagnosed the issue with my computer, which would have been a very simple and cheap fix (under $50). I would not recommend them, as they don't look into things properly.

Being lazy in this industry makes you a con-artist.

Brought in my wife's iMac from 2011, the OS was unable to be found.

Mac Outpost was hired for a diagnostic, they suspected a defective drive. They officially stated it was a defective drive and offered data recovery services. My wife wanted the data recovered. Thus they charged above their normal recovery rate for their service, quote "had to be monitored during recovery. "

And added kick in the pants was that it would "cost more" to make it accessable in both windows and Mac OS.

None the less, the service was done.

And MAC Outpost quoted me on a replacement drive and Full repair.

However less than a month down the road, I take a look through the iMac myself and find that the power wires to the "defective" hard disk is not in it's connector. Now this was likely the problem from the start.
I have hooked up this drive externally and it is fully functional. OS and all. So at the end of the day it was mis-diagnosed

Costing me over $300 in upsold services and $200 if I approved the repair.

Had they done their due diligence and the service that they we hired for, they would've found that defect and repaired at cost and a half an hours labour.
Roughly $100.

Just shows what I get for trusting brand name licensing or affiliates.

Very unimpressed.

The only place in Niagara where I would go if I had a Mac problem. I use mainly Apple products.

These guys did a great job repairing my iPhone. I would gladly recommend them to friends or family in St Catherine's looking for cell phone repairs. After speaking with the technicians I came to understand I also service MacBook and will definitely keep them in mind in the future for any repairs.

Honestly, I wasn't expecting much from the condescending dude behind the counter who received my AirPods Pro to repair the well known issues under the recall program. In the end they rejected them based on the date they were purchased (which the dude could see before I left them in his care)! These guys are clowns, using a recall program to bait you into giving them business!

Once again the people at Mac Outpost saved my iMac’s life and I couldn’t be happier! The great service, knowledgeable staff and quality care to resolve any upgrade problems always brings me back to this store. I would never take my Mac anywhere else. Thanks Mac Outpost. TS

Hello All.
After giving up, I met this man, what a breath of fresh air, so much knowledge, I have an "OLD" Mac Laptop, Gave me the facts, even dug me up some old school RAM, (2008) sold it to me for a great price, WORKS GREAT, I will ALWAYS be going back to this store.
Thank, You, Thank you.

I being totally and completely computer illiterate have a knack for crashing, or causing other major problems, i.e. Corrupt HD trying to delete a unwanted program.
Not only did the Service Department, understand my problems, they fixed it by reinstalling the OS system on a brand new Mac mini M1, get this for free! (I can only assume their rates would be more than competitive!)
I couldn't thank them enough! I thought I destroyed a computer in less than three hours of owning it!
Thankfully Mac Outpost St. Catherines were able to fix it.
I can't say enough good things about this business, maybe "kind and generous" is accurate.
Other similar businesses want over one hundred dollars for the same service! (I said I was not computer savvy didn't I? It is not the first time I crushed a computer!)
Thanks again, St. Catherines, Mac Outpost!
October 2022- Update- I once again sought the service form this Mac Outpost shop, and once again the service was professional, quick and exceeded my expectations.
I thank them for their professional and empathetic assistance.

Highly recommended over jump +
Actually trained people over the high-school kids at jump +