Mackie - Moving and Storage

I was told on my invoice that my stove would be delivered on Jan 11th. The morning of Jan 11th, I received a text that would be delivered on 12th. Now Christine has call to say it would be delivered 13th.

When I explain this to Christine, told me to call a 1800 number that turned out to be the manufacture's warranty department, who of course couldn't help.

No accountability, empathy or desire to resolve the solution.

The three lads who helped us with our move were the BEST! They were punctual, so courteous, energetic, personable and extremely careful with our prized possessions. A big shout out to Kyle, Ashton and Braydon - you are the best and we send our thanks. John and Barb

Compliments to Mackie Delivery Service, we had our range delivered this morning, promptly, with courtesy and professionalism. Thank you to the two gentlemen who delivered in Pickering today, Aug 31,2023.

If you want an absolute waste of time. Try to organize something with these guys. Over priced. Don’t get back to you until last minute. Will ramble irrelevant useless stories. Do not recommend at all.

Very unprofessional service, no one answers the phone and if you do miraculously get someone on the line they will immediately transfer you to someone else. Their voicemail does not work, you can’t leave any messages so the only option is to keep calling. Please avoid this business.
Update: I sent an email to the manager, Erin. No response. Once again, please avoid this business.

Mackie movers called to book my replacement fridge. Booked for next day. As the other reviews indicate they never showed up and ghosted our calls. They were scheduled to deliver two days later. Movers show up with no foot protection and demand to walk through the house with their dirty muddy shoes on citing covid. No red carpet. At this point I'm not sure how they call themselves movers. They noticed the delivery was up a flight of stairs and quickly began chatting amongst one another. As soon as they walked up our stairs they indicated they needed a 3rd person to properly deliver. Very dissatisfied with their service all around do not recommend. Stay away

Mackie group were hired to replace my fridge, like the other reviews and they stood me up 2 times. Both time I had to request off from my work and stay home all day. They even didn't call me to let me know they are not coming and had to call them at 5 pm to find out I wasted my all day for them. They told me they forgot to tell me that they rescheduled me. The day the movers showed up, they came in with dirty shoes and I asked them for the red carpet that movers use, they told me they are behind schedule and don't have time for it. I requested to talk to their manager and it's been a week almost and still they haven't called me back and there is some other reviews exactly had the same problem, basically what I realized, they don't even care about your business and no respect for your time or anything. If I could give them 0 star, I would.

Mackie moved us out of two apartments within 4 hours, amazing experience and value. Wouldn't look anywhere else for movers

Very professional, excellent movers, great bunch of guys. We love their service. Our move went very good.

An outstanding customer experience at every stage from the initial quote, the move-out and the response to any questions and the accommodation for move-in on short notice! Highly recommend Mackies Moving and Storage!

Everything you read about delayed appliance deliveries and poor service on the reviews are 100% accurate.

Someone from Mackie will call to schedule your delivery, then you'll get a confirmation call the night before, and then on the day of the delivery you get ghosted. Rinse and repeat, Mackie will just keep stringing you along.

Not sure why anyone is using Mackie as a carrier given the clear pattern of issues of delays and poor service being described throughout their reviews. At this point I'm starting a chargeback on the appliance and I'm explicitly calling out Mackie for failure to deliver.

This moving company was recommended by my son who used them a couple of years ago. This team arrived on time, introduced themselves, asked questions and got down to work immediately.
I was so impressed with these three young men. Kyle was the main man, he was terrific! All three were polite and helpful beyond belief. My big couch was a bit of a problem to get it through the door. These fellows had some awesome Tetris moves and got this leather couch in without having to remove the door, and not a scratch or mark on my couch!
If I ever have to move again (I hope not) I will be calling Sheree and requesting these terrific young men again! Great job Kyle and crew!

Thanks to Steve M.for doing a second assessment after we had done packing and moved items already on our own. We were pleased the move only took 1 day even though it was 1 1/2 hours away. This is the second time we used the service and were fortunate to have the same crew. They were all very friendly and polite and worked steady. They were also careful with the items. They were even willing to move furniture around for me after it was already placed in the home. It was a good experience and we felt we were in very experienced hands throughout both the sales and actual move. I would recommend Mackie as a very professional and reliable service.

From Sherree and the office support staff to Kyle and his moving crew the Mackie team were great, both courteous and professional. Our move was flawless. We are very happy to have chosen Mackie to handle our move.

Great people / mixed results

Mackie was relocating my family from Toronto to Calgary. All the people that I was dealing with were very helpful, responsive and extremely pleasant to deal with, however the results were truly disappointing:

- high-end bike was damaged. Frame was scratched (it is a ~$2,000 frame) ;
- working surfaces of the bike's fork were damaged, and, most importantly, in an attempt to remove the front wheel the moving crew annihilated the thread on 2 out 4 bolts holding the front wheel. As a result ~$2,000 fork has to be replaced;
- Sharp 62" TV was damaged (upper corner chipped off).

As I showed the damage to the moving crew, I was told that if I file the claim to the insurance company, the insurance provider will recourse the damage to the moving team. These are really nice and hard-working people, who did their best to deliver the job, but there was an obvious lack of training in terms of how to handle fragile and expensive items. I do not feel comfortable converting their trip across Canada to a loss, therefore I'd have to absorb the damage.

I really hope that Mackie is not going to use this review against their employees, because they are great people and did their best, but would rather make an effort to learn a lesson at a corporate level.

The Mackie Moving team was exactly what I needed to physically launch me into the next phase of my life. The entire team, from Doug in sales, Sheree in customer service, to Mike, Kevin and Wayne who came to do the physical move. They were all wonderful to deal with. The move team were incredibly conscientious about ensuring my household was moved with nothing broken and no damage to either house.
I cannot thank the Mackie team enough!

It was great doing business with your outfit.
Cate Brownlee did an awesome job at sizing up our belongings. Its amazing how close the estimate was to the actual load.
All went well for the loading and unloading, even the weather.
A big thanks to the driver, John. Couldn’t ask for a better person to deal with. Efficient, focused and friendly.

Booked 6 weeks ahead given all details, metb4 weeks ahead. No dates available we can't accommodate, didn't even try. Mackie was a great company, sure not the company they used to be

An excellent experience all round from initial contact to quoting and our moving team. The crew arrived as scheduled and we were contacted a couple of days before as a reminder and some preparation tips.

What really stands out and I think puts Mackie in the top percentile is their crew. Polite, energetic and worked extremely hard on two very humid days for us. Moving is an event full of stress, but this crew made our lives much easier. We could not get over how polite and courteous they were, it was either excellent training or they hire well.

Brett made sure we were satisfied with every step of the process.
If we did move again, we would not hesitate to hire Mackie again.

Great people who will make your move easier, well worth the investment.

Bought a washing machine from Home Depot the old machine was supposed to be taken out and taken away, delivery guys showed up grabbed old machine got to the stairs said that they couldn’t do it as it was a job for 4 people, this made me laugh as this machine was taken into the basement 10 years ago by me and my father who was 70 at the time, most laughable is that they brought the new machine to the basement which is the same size and weight as the old one, anyway called HD they gave me a credit towards my purchase called my son and we took the machine out of the basement in 5 minutes.

Very unprofessional. They cancelled our delivery without giving us any notice. It was only when we didn't receive the delivery and called to find out they told us the delivery got cancelled because one of the drivers made an error. When we asked them why did this happen they said we don't know and there is nothing they can do. When we asked to speak to a manager they said there is no management here you can call home depot. Clearly they messed up on their end, and instead of accepting it and trying to fix issues they lie, they are being rude and unprofessional. Do not waste you time and money with this company. I will contact Home Depot to let them know about this irresponsible and unprofessional behavior. They need to stop giving this company their business.

Never hire @MackieGroup to deliver your appliance. Every week they schedule and every week on day of delivery either they lost the appliance or driver cant deliver. Happening with me for last one month now. Worst company i have ever came across. Shame on you guys. Every week they schedule the delivery date. And one day before delivery you get false call that you are schedule but don't trust that because when you call back just to be sure 90 percent time people who work there who schedule the delivery and they are lost. And even if they are able to find all information they will promised you they will deliver. Then comes delivery day either they don't show up and you call them back and ask and they say its no schedule or driver call and say appliance is not on truck. Happening with me for last 4 weeks. Every week 2 delivery days every time they have some excuse not to deliver. On the top no courtesy from that company to give you call back and explain what happened. You have to call them back and beg for the delivery which you are paying. Worst company i have ever encountered. Stay away from the.if there is way i would like to file a complaint against this company

From start to finish, each contact with Mackie was professional, knowledgeable and very personable. The administration team was fantastic at assessing and estimating our needs, preparing us for the move and final invoicing. The moving team of Chris, Kevin, Travis and Jacob were outstanding, both for pick up and next day delivery. They worked quickly and very hard, always being respectful of our houses, our belongings and our anxiousness. We wholeheartedly recommend Mackie, and we will only use Mackie for future moves.

Feb 12/21 bill of lading Control # HV585884: I would like to very much thank the 2 drivers who very willingly took the treadmill I had ordered all the way to inside my basement at 9: 49 this morning

Mackie Moving were extremely helpful and bent over backwards to win my business. Even though I eventually went with a different company, it was mostly due to circumstances beyond their control. I'd recommend, without hesitation, that you contact them if you're looking for a mover.

If I could give 0 stars I would.

My parents have waited over 5 months for delivery of appliances. First time they delivered they dropped an item off the truck. 3 of 4 items were damaged. The delivery guys were very rude. Now 2 months after the first time they delivered damaged items they have returned with the wrong items, another damaged stove, and refused to take the original broken appliances with them. They wouldn't give us their names or the names of their managers. They refused to give us a phone number to talk to someone. Now my parents are stuck with 2 damaged stoves, 2 microwaves, and a broken dishwasher.no one seems to care to help or want to. If you're moving and want all your stuff broken when it gets to your new home is these guys, if you want it in one piece and damage free go to anyone else.

Not sure how to reply to the owner as per his response, our order number is 198273854.

Wonderful people that work there and the delivery drivers are awesome. Everyone is so friendly.

This company is a solid 1 star, will definitely give minus if possible. It is run by bunch of liars with no single sense of courtesy. It is amusing to see that they need to pay for the fake positive reviews. As long as Homedepot partners with them, I will never order from it again. See the 1 star reviews below to get a enexpectation of your experience if these people are delivering your appliances.

This company had to make 2 tries to install and remove a washing machine unit bought at home depot, highly unprofessional people that just came and dumped the washer and dryer without installing it. Also yelling at the customer's residence and walking off without installation. Very poor experience. I wouldn't suggest going with this company unless you have no other option.order number is 198569139

Mackie was the shipping partner for a recent purchase which was delivered this morning. The two delivery workers were timely (actually a few minutes early!), professional and courteous. I really appreciate that they brought the item inside the front door of my home - something I would have definitely struggled with!

We were greatly impressed with the people at Mackie Moving Systems,
Their people were prompt when assessing our move, estimating the number of boxes and packing required to facilitate the move and the time frame and man power to complete the job.
The driver and his assistants were courteous and friendly and efficient in completing the job.
They assisted us in locating our furniture as required in our new location.
Our new neighbors commented on the clean, friendly, and courteous movers we had hired.
We would recommend Mackie Movers to our friends and neighbor, and would certainly use them again if we should relocate again.
Arthur and Betty Mumberson

UPDATE: Mackie has replied below and requested my info, but has provided no way to contact them. Completely consistent. My wife and I have called dozens of times and each time the automated system puts us on hold for 20 mins+. If you *really* cared to resolve this, you would have left a direct phone number to reach you. Or, you can just listen to the many voice messages we have left you and call us back. Don't pretend to be a caring company just because you post a reply to my review.

-
Original Post:

They were the designated delivery company for a replacement Whirlpool washing machine. They called on a Tuesday and said they would deliver Wednesday (not much notice!). They said we needed to disassemble the old stacking washer in advance.

We did that and also booked a service elevator for the building. Waited around all day and no one showed up. We reassembled the washer (tenanted unit). They called again Thursday and said they would deliver Friday. Again, we disassembled the washer and booked an elevator.

They showed up on Friday and when the drivers went to look in the truck, they were shocked that they didn't have our washer! They said they would check with the head office and call us back - no one called us back.

We have been calling them all day Friday and today (Saturday) and only get directed to a voice mailbox after 30 minutes of waiting on hold.

We now have a washer and dryer sitting in the middle of our tenant's apartment as we have no idea what is going on and if/when the new washer is coming.

What a disaster. Wish I could give this company negative stars.

Thank you to everyone involved in this process, from Sheree's coordination, to Cate's accommodation on a Saturday, to Kyle's Team for their hard and efficient packing/moving, to Norm's consistent follow up the Mackie Team made moving our family stress FREE! I highly recommend Mackie's Moving for your needs.

I will never order another appliance from Home Depot as long as Mackie is their delivery carrier. They are not responding to calls and on Home Depot status delivery page is showing "Rescheduling". If my delivery is not happening in 4 days, I will cancel my order and go with a better company. My 1 star rating is generous as I couldn’t pick anything lower.

Delivery of appliance from GE. GE alleged they lost some of the items. Maki kept saying they never received them from GE. GE confirmed they did send them (which also could be wrong) but at least for 2 weeks they would not check to make sure if it was misplaced. (i have previous experience with those folks not relevant to this incident but it confirmed that nothing changed!)

Mackie Delivery company is contracted to install and assemble the appliances, as per Home Depot. (After seeing reviews, I guess from Costco, as well). After ten phone calls later with Home Depot, months and two weeks, ALL calls to Mackie go unanswered, the appliances came but Mackie did not install nor assemble washer and dryer.because they do not know how to stack them onto the pedestals. Home Depot blames Mackie, and Mackie also say that they do not have any obligations. ***Contract says that Home Depot uses Mackie for the delivery service and promise to have technician over to install your fridge, washer, dryer, and etc. Lesson: don't buy appliances nor anything that Mackie may need to deliver to your home. I notice that in Mackie's customer reviews, Mackie provides very poor service for the delivery of Home Depot/Costco purchases. People may have better luck with moving services.
*Check their BBB reviews, Homestar Reviews, or just scroll down to the reviews for purchases made with Home Depot/ Costco.

Washer/ dryer are still not stacked nor installed.

Mackie was scheduled for 3 different appointment times to deliver a fridge order from Home Depot. On all 3 occasions the delivery window came and went without so much as a courtesy call. On the final scheduled delivery the driver reported it as a missed delivery and told Home Depot they waited on the street for 20 minutes which I found amusing as I was hanging Christmas lights at the front of my house. After the 3 missed deliveries they were contacted by Home Depot and informed them that they had to locate the fridge in the warehouse or loading docks before they could attempt to schedule another delivery. I will never order another appliance from Home Depot as long as Mackie is their delivery carrier and have already escalated this matter to Home Depots corporate offices as I’ve been waiting almost 6 weeks for a fridge to arrive. Needless to say I ordered a new fridge from another store Saturday afternoon which was delivered today by a reputable carrier. My 1 star rating is generous as I couldn’t pick anything lower

This was hands down the best moving experience we've ever had. Mackie was excellent and I'm so grateful for all of their help - they managed to make a very stressful time much easier and we really appreciate it!

Just wanted to touch base with you to let you know that our move on October 29/30 was a huge success! Chris and his team did an awesome job on both days. They worked hard and efficiently while ensuring that our belongings were handled with care. All of the crew were very friendly and polite, and were more than willing to discuss with us whenever necessary. Overall, they all did an awesome job, and we would recommend them any time to anyone that is looking for help with their own move.

We recently used Mackie Moving Systems for a local residential move. I was very impressed by the team's professionalism, efficiency and caring especially during this stressful time of COVID19. They arrived on time and we all met to review how the day was going to unfold. Devon led the hard working team of Freddy, Jevae and Daniel. They ALL worked extremely hard to load and unload our belongings quickly and without any damage to any of our furniture or fragile items. The team was a pleasure to work with and I would gladly use Mackie Moving systems in future.

Worked there for a very short time and heard stuff got bad as the newer upper management doesn't know what they're doing. Liked the job don't know why it can be reviewed. I didn't use their service but i bet it's good, less without me though.

Had an awesome experience with Mackie. Just completed 4 days of moving with them and everything was so smooth and well done. They were so efficient and also nice to deal with. Thanks

We just did our 5th move with Mackie’s and they never disappoint. We had Morley and Jason for our latest move and they are definitely a dynamic duo! Thanks to these two and all the rest of the Mackie team for making this a seamless relocation.

I am extremely happy with the service! By far the best moving company we have ever used. The movers were prompt and courteous. Everything arrived safely with no damage.
I would definitely use them again!

This is the worst moving company I ever dealt with and I can compare Mackie (Mackie Moving Systems) with at least four other companies in Canada and the US. Their crews are most disregarded people and also they are untruth-ers. Their claim coordinator is even worse. Mackie would deliver your stuff (e.g, a washer and a dryer from Home Depot, as in my case) but a week later than initially scheduled. Do you want such a service? Then, go with Mackie. If you want your stuff delivered on time, forget about Mackie. This is certainly not the company you need. When their first crew came, they did not bring my washer/dryer to my house because, as they said, I did not separate washer and dryer from pedestals. I immediately called HD and was told I don't need to do this and that none did it ever. The crew told HD that they could not deliver my washer/dryer because I have … the hardwood floor! I separated washer and dryer from their pedestals myself. The 2nd crew came a week later (i.e, two weeks after I bought the washer/dryer) and complained that I was not at home (!) when the 1st crew came a week earlier. The washer/dryer was lifted to the 2nd floor and installed. The wall to which the stairs is attached was totally damaged-through touching it by crew's shoulders, elbows and even by heads (!). THe wall now needs a serious repair before it could be painted. All work would cost me at least $1K because the wall is about 18-m long and is the same for two levels. My laundry room needs to be painted also after Mackie. I filed a complaint, sent dozens of photos to HD; HD contacted Mackie, etc. Do you think Mackie apologized and repaired my walls? Its Claim Coordinator wrote, "The marks on the walls going up the staircase would be very difficult to make when the crew is holding onto the unit and trying to get up the stairs – it would be difficult for the unit to scrap against the wall. " If you are still planning to deal with Mackie, don't be surprised when you will write here a similar review.

Moved my 83 year old Mother in-law into a retirement home, they were extremely patience and curtesy with her. The move was a tough one from a condo to a home elevators at both ends. Move went smooth and fast. Highly recommend, will definitely use them again.

I was supposed to receive my dishwasher Friday between 12-4. Then I receive a call in the afternoon saying it would be between 4-9. Then I receive another call saying they can't deliver it today, so we reschedule for Wednesday. I forgot I had an apt so I call back to change the date. Then I'm told actually they can deliver it today (still Friday), and it will be there by 7. Then 7 comes and goes, and no one shows up. It's now Monday, I still haven't heard from them as to why no one showed up Friday. I'm assuming that it will come Wednesday. But, I need to change the day, so now I have called about 5 times today, and left a voicemail, and haven't heard back from anyone. So at this point my dishwasher may try to be delivered Wednesday but no one will be here.

Mackie moving system has to be one of the worst moving companies.
My furniture had to be stored in Moving Pod on my driveway, when they came, they brought 2 rolls of runners to cover the carpet well instead of doing that they used those runners as a doorstop, fine, when they started to take furniture apart and downstairs they at first didn't even bother to wrap it, when my wife mentioned it, they went in to the truck and brought roll of wrapping material.
I have told them, and show them how to take apart glass extendable dining table, I went out for half an hour to come back and see my table apart the very wrong way, (no one can fix that table now) I have asked "Why did you do that? The answer almost killed me "well this way it's lighter. " well that is why you are hired. Table destroyed.
Eight days later same company, but a different team came to put my furniture back upstairs and together. This time around the runners were in place, but when they started to bring furniture up, they started to bang the walls, when they brought king size mattress they grabbed it by memory foam and backing material and totally destroy 8 month old mattress, if they didn't use the straps like the first team did, they could have use the handles on the mattress, but no, mattress is destroyed.
Italian lacquered closet damaged, lacquered sideboard damaged, 75 inch TV damaged,
All and all the damaged is at around $9,000.00, but they offered me $630.00 which is a spit in the face.
So take it from my experience and hire someone else.