Malvern Sleep Clinic

I've been a patient of Dr. Chelvanathan, and I must express my gratitude for the substantial assistance I've received. The team at the office consistently exhibits the utmost professionalism, making appointment scheduling a seamless process. Whenever I call with inquiries, they are promptly addressed, which further adds to my positive experience. Dr. Chelvanathan has been instrumental in helping me address and overcome my sleep-related challenges, aiding me in regaining my path to restful sleep.

I went in here for sleep test and my work needed the doctor to fill out a form, I email the form to doc and I was told I have to wait 3 months to talk to the doctor about the form. Said I have to come in person and talk about the form. 3 months!? !? !?

Malvern sleep clinic is one of the best sleep clinics. I am very happy with their services. They are very hospitable people. The staff, technicians, and doctors are professionals. I got my sleeping issues resolved in a few months. I often visit the clinic for sleep study and the experience is great all the time. I must appreciate the efforts of the staff. They handle every patient politely and take a lot of care. I will recommend this clinic to people with sleep disorders.

You cannot feel fresh and healthy if you cannot sleep well. I got so weak because of my sleeping disorders. They were getting more severe day by day. I found their clinic and went for a sleep test. The overall clinic was well maintained. The whole team was good. I had my sleep test and studied. The room where I spent the night was very clean. The doctors and staff took good care of me. I am recovering from my sleeping problems now. All thanks to them!

If you are suffering with insomnia like me then this is the place that I would suggest. They are great people with great professional skills. The doctor that I booked appointment with as very polite. She replied to my every question politely. I was nervous during test but she made me feel comfortable. Next, I took sleep study and that was the best night I spent there. The cozy and clean room helped me to rest completely. Thank you so much and keep up the good work!

My mother was going through severe sleeping problems. She had more health problems because of her sleeping disorder. I got their clinic’s number through the internet and booked an appointment for my mother. I took her to the doctor, and he was very kind. He took her sleep test. The whole staff was hospitable. My mother did well there. She shared her good experience about this clinic. She is recovering from her sleeping problems. Thank you so much to the doctors and whole team of Malvern sleep clinic.

One of my friends was suffering from insomnia and getting weak day-by-day. I took her to their clinic for a test. Firstly, she felt strange. But, when she went to the clinic, she felt very good. The vibes of the clinic were so good. It made us feel at home. The staff offered us water. The doctor was very humble and gave answer to every question of my friend. Now, she is quite recovered from her sleeping problem. Thanks!

This is the best sleep clinic in Toronto. I was going through sleeping problems for a very long time. I started losing my focus and concentration because of this. Thanks to Malvern Sleep Clinic, who saved me from getting into a worse situation. They took my sleep test and suggested treatments. I stayed there for a night, and the rooms were very well maintained. They were tidy and refreshed. I felt comfortable with the staff. They were very sweet. It has been a month, and I visit them often. I have recovered from my sleeping issues. Thanks to them!

I was nervous to go to a sleep clinic because it was something I had never experienced before. I did my research and than decided to read the reviews for the melvern sleep clinic. After reading the reviews it worried me because most weren’t great.
I’m giving them a 3.5-4 stars out of 5.
Pros:
- clean environment
- easily accessible
- free parking when you stay at the clinic over night
- rooms felt homey.
- I only had interactions with one staff member and she was amazing. I didn’t get her name but she was and older lady with short hair. She was the highlight of my stay. She made me feel very comfortable and explained everything she was doing before she did it. She was also very gently when putting on and removing the wires. She was very motherly. When it was time to sleep she set me up and plugged all the wires into a machine that monitors everything and than she helped me get comfortable, rearranged my pillows and even covered me with the blanket. A+ for her for making me feel so comfortable. This lady deserves a raise!
- washrooms were clean
- you can bring your own pillow

Cons:
- beds weren’t very comfortable
-Blinds didn’t keep out much light
- the room had a tv but the screen was very blurry. Wasn’t a huge bother to me but it may be for some
- there was also a air purifier in the room which was on all night. The sound didn’t bother me but it might for some people.
- 5: 30am wake up time
- bed has sheets and one thin blanket. I was cold at first but adjusted quickly.

Finally some things I wish I knew and would pass onto others visiting this clinic:
- they said they offered wifi but it was never mentioned when I got there, but I also didn’t ask
- you can bring your own pillow and blanket if you wish
- the bathrooms had showers but they were closed, maybe because of Covid
- when they stick the wires to your head the goo is left in your hair. Do not brush your hair! Make sure to
Shower and wash it out
- the tape may irritate your skin
- I was scared I was going to rip the wires off, you probably won’t but if you do they just come in and put them back on
- avoid caffeine for 24 hours before your appointment
- bring your medication with you
- there is a decent amount of paper work to fill out

I would recommend this place to anyone looking for a sleep clinic. It’s a shame that some people had negative experiences.

DO NOT GO HERE. There was a loud buzzing in my room that prevented me from sleeping. The staff did nothing to make sure I slept well. I slept for barley an hour and had to look at the ceiling for the rest of the night while the buzzing continued. My test results were ruined. Also the doctor tore some skin off my face when taking out the sensor pads. Go to any other sleep clinic instead.

I had visited Malvern Sleep Clinic on two occasions - the equipment seemed outdated and the service was alright. One person who stood out through both visits was the receptionist Corina. She talked me through expectations of the clinics and made my visits much better. When you need to deal with the clinic, ask for her.

The staff at this clinic are very unprofessional and super rude. I've been to this clinic multiple times and I've never had a good experience with the staff, especially when you have to sleep overnight for a sleep study.the overnight staff act like you should be grateful that they're willing to be there.when you tell them you're experiencing discomfort with their outdated equipment, they treat you like you're stupid.one of the nights I went, they overbooked the clinic so I ended up sleeping in a bed that's normally used for children because it was that or come back another day.

I called to make a appointment earlier thenmy appointment. One staff answered. She so attitude, she was
answering rude. I asked to talk with supervisor. She said transferred to supervisor, I was waiting 15 minutes nobody answered.

First of all, due to my lack of good sleep from the past week, I was desperately looking for a sleep clinc to get it done asap and I must say that this clinc helped me to get a sleep study done asap instead of booking it 2 weeks like most sleep clincs (and in some cases doesn't get back to me) that I asked from or much later. Becasue of this, I would give them a good rating.

Lastly, I really liked the indian girl technican, she was so nice and made me feel comfortable during my sleep study. I also appreciate the receptionist to remind for sleep clinc and answered any questions I had.

Thank you!

Very positive experience. Organized and professional, very clean and pleasant facility. Monica my technician, was exemplary, competent, professional and very considerate.

There are 8 rooms, 6 with windows and 2 without windows. The rooms are comfortable.

The doctor was on time and gave me multiple tips about what to do just in case I feel the same problem about 3 or 4 years.

Outdated but overall decent facility. Staff are very friendly and organized. Only complaint is the rooms for the sleep studies have lots of windows that let in a lot of light even with the blinds shut. Couldn't sleep well because of that.

I was avoiding the sleep study test because of high fees. Thankyou Malvern sleep clinic for your services at an affordable cost.

Lack of sleep affected my working efficiency. All credits to the staff for helping me in quick recovery.

I think you should tell your sleep-related problems to the doctor. He has solutions for all those problems. You should definitely meet him.

Thanks a ton to the receptionist for rescheduling my appointment two times. I thought I'll have to pay for the rescheduling but it was free of cost.

When I was leaving the clinic after a sleep study test, I asked the staff about where they bought pillows. Really liked the equipment they're using.

I can't explain in words the quality of services they are providing. If you are suffering from sleep-related issues then you should visit this clinic.

When they booked me the first time, my appointment was cancelled because they said that the machine is not working. And they said that they will going to call me and reschedule. After a month, I went back to my doctor and booked another appointment with them for the sleep study. Ten minutes before my appointment, they said that machine is not working AGAIN and they will call me in the next 10 minutes to give me an update if appointment will continue. After 30 minutes, they cancelled my appointment and they said that they will going to reschedule AGAIN and will call me the next monday. But they never called back. I am going back again to my doctor to have an appointment for sleep study but not on this clinic anymore.

My English speaking skills are very bad. Due to this, I was facing difficulties for a long time and so I was avoiding my treatment. I must say that the receptionist was very good and helped me a lot during the conversation.

Dr. Marc is a nice doctor. He is very helpful. I had a sleep study done on October 2019, the rooms are clean and the technicians are nice too. I would recommend this clinic to everyone.

The rooms were clean and the staff was helpful. If you feel you have any sleep related problems then you should definitely visit there as the doctor is very experienced.

I had a sleep study on Dec. 20,2019. My experience was great technician was knowledgeable and professional. And when I have to change my appointment the receptionist was very helpful and able to accommodate me with my work schedule. I highly recommended this clinic.

I booked the appointment online but due to COVID-19, I was feeling nervous about visiting the clinic. The receptionist cleared all my doubts and then I visited there. Before entry, my temperature was checked and the whole area was fully sanitized. Professionals are working very hard to prevent the spread of COVID-19 disease.

This is most horrible place to go for any sleep study. The front desk is most incompetent and more interested in filling up the spot arising out of cancellation rather than providing proper customer service. The manager is also equally unresponsive to patient’s concern. After a long wait, I got an appointment with a doctor in the clinic on December 12th at 2: 30 pm. The girl at the front desk called me two days before to reconfirm the appointment. I told her that unfortunately there might be a conflict with my another appointment on that day and requested for an alternate day. She told me me that she could give me a date only on 14th January, 2020 and nothing before that. As I was in desperate need to see a sleep specialist and had been waiting nearly for two months to get a date, I requested the front desk to book me on January 14th as an alternate in case I was unable to resolve the conflict in appointment on Thursday, December 12th. I clearly told her not to cancel my appointment on Thursday, December 12th. In turn she told me to call her in the morning of December 12th should I want to cancel the appointment on that day which I agreed upon. However, as I was able to reschedule the other appointment there was no need to call the front desk of Malvern sleeping clinic and I went to the clinic on December 12th at 2: 25 pm as per my schedule. To my utter surprise and disappointment, the same front desk girl with whom I had all the conversation told me that my appointment is on January 14th and there is no appointment on December 12th. I spoke with the manager as well as the doctor whom I was scheduled to see and demanded to know how my original appointment was cancelled and pleaded with them to be seen by doctor as January 14th would be too late for me. The doctor declined to see me as the system did not show my appointment any more. I wanted only 10 minutes of doctor’s time to explain me my concern with the previous study and the apparatus given to me at the same clinic but doctor flatly refused. The clinic wanted to rebook me with the same doctor on January 14th which I declined. After I left the clinic and went to my family physician for a fresh referral to another clinic, the manager of Malvern sleeping clinic called me (by this time 1 hour had passed) and wanted to know if I could come back to the clinic. Doctor now had agreed to see me on December 12th itself. I am sure that next patient had cancelled his/ her appointment and the manager called me to fill up the spot.
I do not recommend Malvern sleeping clinic to any body. Their staff, manager, sleeping doctors are most insensitive and do not bother about patients’ inconveniences.

The receptionists are extremely rude and incompetent. They called me and when I picked up the phone they were speaking to each other in their own language while I kept saying Hello. When we got the appointment the same thing happened at the office and they said that I can only go to Vital air to get my machine, which I did not believe. We will not be returning to this location again. I would give no stars.

Malvern Sleep Clinic has competent staff and doctors. Stayed here to be diagnosed for sleep apnea. Very professional staff made me feel comfortable.

I can say a lot of things about this place. I’m from a small town very far from Scarborough. I booked all the services through an online method. I must say that the doctor is very intelligent and experienced.

If you have child, do yourself a favor by not taking your child. Staff is rude, uncooperative and shapeel of typical asian mentality.

I heard that these places were just rooms with beds and in the morning they pretty much throw you out but this place was set up like a hotel! Comfy beds, towels, soap, shampoo and conditioner and great showers! Oh and extra pillows. I was made to feel very comfortable with my lab tech.

My mother had a horrible experience at this clinic last night and I would give it zero stars if I could! The female staff member that was tending to her was so rude and disrespectful that my mom was brought to tears by said staff when she mistakenly tried to get up to use the bathroom very late in the night and didnt ring for assistance. This staff member verbally shamed my mom for trying to get up, instead of being understanding and calmly explaining that she needed to ring the bell. So angry and disgusted by this place.shame on you

Terrible service. Receptionists barely speak English and they had a full conversation with my husband thinking he was me to cancel and reschedule my appointment. They didn't know that he wasn't me? Had a sleep study Feb. 15. They scheduled a follow-up for me without asking me if the date would work for Feb. 27. I rescheduled for March 6. They called on Feb. 26 to ask if I could come on Feb. 27 - the date I cancelled in the first place because I couldn't go. Then they called today to cancel March 6 and told me they can't see me until April 3. Garbage service. Steer clear and go somewhere else.

Dr. Anthony is one of the BESTTTTT sleep clinic doctor.i gave 4 star cause the wait everytime is quite long BUT I did not have any not incident (negative) in regards of any receptionists.and like I said, Dr. Anthony is so awesome.

As with any specialist, expected some wait time. Sleep study was as expected, and the technician was kind and considerate

Dr Bola was great, but his receptionist Corina was very unkind and unhelpful when we inquired about my daughter's follow up tests. She pretended that she called when she spoke to the wrong department and when she was asked to follow up said 'she couldn't spend all day calling them. ' I know they are busy, but that is no way to treat an anxious patient. Also, by contrast, my pediatrician's receptionist was very helpful.