Maple Walk-In and Family Practice Clinic

Staff is rude no heart was told to leave 35 mins before closing while holding my sick 1 year old why have a sign that say 5pm nobody was in the clinic and to refuse service will never come back

I know people have a lot to say about this clinic but I have to insist that if you stay on top of your own game, this clinic has you covered. I needed a new family doctor and they responded so quickly. Got in 2 days after inquiring and thanks to their extended hours, I am able to conveniently go to the doctor or blood lab without having to find a babysitter! The staff at the front is attentive and patient and Dr. Sarah is so friendly and calm. I look forward to having her oversee my healthcare for the foreseeable future! Thanks guys!

This clinic has the most cold hearted receptionist one has ever seen. Maybe because I am a Black woman she always turn me away no matter what time I arrive. Dr Barbarum is my family doctor but I cannot get an appointment to see him. This woman has a personal hate for me. She is the only one there with this bad attitude. The only time I got in was when I sat in the waiting room crying. I would give this clinic a minus one because the level of service as can be seen from their ratings is extremely poor. They should hire some sympathetic intelligent staff for the front.

I’ve had good experiences with the doctors here, however, they advertise their clinic as a walk-in, yet the last 3 times I have visited as a walk-in, I have been turned away as their clinic is fully booked (all 3 times I visited 2 hours before the clinic closes). It should not be advertised as a walk-in clinic if this service is not provided.

The worst walk-in clinic I have ever tried. Non responsive receptionists, apparently sending random patients to the doctor,

Worst customer service. Reception desk is asking questions but not listening for answer's. You can be roughly interrupted when trying to get some information. You can walk in to the clinic when there is no one in the waiting area, and instead of being welcomed, receptionist will look at you, turn around and leave you there for 5 minutes by walking away to the back and after you point on "hospitality" she is upset and keep talking rude stating that she is tired and if you don't like to the way she talks you may come tomorrow when she is off. (I am talking about older receptionist) emails you are sending through their website are being ignored as well. Always short on staff what causing frustration of the people. People are standing in the line, while for some reason receptionist is cleaning chairs in the rooms. 20 minutes later when lady who was 2nd in line and finally was taken, she is finding out that doctor is sick and she will not be accepted today. By visiting this place you may write the book " Guide, how not to operate the walk-in clinic business"

This is my first one-star comment. I cough the whole night. She didn’t ask me details. She said my throat was very red. To “speak less” was her only treatment, after 2 hours of waiting!

Dr Sarah was incredibly rude, unsympathetic and did not want to listen to my concerns. All I needed was my blood pressure checked. Ultimately I left without her doing anything for me. Such a waste of my Sunday morning. I hope she didn’t steal from the tax payers by charging OHIP when she didn’t do anything for me.

Worst experience ever! Do not go to this clinic, Dr. Baburam doesnt have interest in treating patients nor listening to concerns.

At the same time receptionist was very rude. I was given appointment as a new patient. When i arrive there on time, i am treated same in the queue as walkin patients then whats the point of giving appointments.

Worst walk in clinic. Waited 2 hours for 5 minute chat with a doctor. No respect for patients time. No accountability. Wouldn’t recommend to anyone!

Don't go to this place if you don't want to waste your time! Their reception is totally lack of time management! I booked an appointment one week ago for a full body check for today at 1pm. And when I arrive on time today, she told me there's four people in lane in front of me, I said I have an appointment and she said oh then there's one person in front of you. SO I waited for 45 minutes and asked again for that is happening. SHE SAID THERE ARE STILL TWO PERSON IN FRONT OF ME IN THE ROOM!? I just want to ask, WHAT IS THE POINT OF MAKING AN APPOINTMENT AND STILL WAIT FOR MORE THAN 45 MINUES? So, I turned away.

Update: Dr. Sarah called me back at 3pm, she is professional, nice and cares about her patient. It was the management's problem, not hers. So I fixed my review from 1 to 3 stars.

If you have a specific concern, like need specific medicine, don't waste your time here. I came in with all papers in hand and needed to get antibiotic for after surgery complication.the doc said he cannot do it, because he has to do xray, run some tests and then decide if he will give you anything and he doesn't care what procedures you had done today and what complications are.

The phones are never picked up when I try to contact the clinic. I have been trying to get in touch with the reception to book an appointment for around 2 hours now. The third time I called, I was out on hold for over 5 minutes and then the call just cut.

My first experience with Maple Walk-in was a breeze. Phoned in and the receptionist was friendly, was able to get a phone consult with a doctor within 20 minutes of initial phone call. The Dr I spoke with was lovely and thorough with her questions. Overall very positive experience.

The clinic was very clean, the receptionist was very kind and helpful, and the doctor was a good listener, quick with the diagnosis and treatment. Compared to some of the other clinics in the city, they deserve a 100/10.

This clinic has a very welcoming people and atmosphere. Receptionist was helpful through phone and in person. The doctor gave me and my partner the medical guidance that we need. No hassle! Great service!

I have seen several doctors in the last 2 years. I find they are very thorough and very caring. They make follow up calls if necessary.

You never know if this clinic is open or not.
It's Sunday afternoon, it is said they open until 5pm, confirmed both in their voicemail and the post on the door. I arrived at 3: 30pm, but guess what? This clinic is closed, with no any sign/info. Terrible!

Worst place i ever went to. I told receptionist to ask a question to make sure if he treats that illness before i pay for it. I do not wanted to pay 120$ to see doctor and ask him if he deals with that particular problem. The receptionist said, i do not thingt he deals with it. I asked if she can confirm it. She rudely said, i am working here i know. If she knows why would she say “ she thinks”. It was the worst place and environment to talk about your problems.

Fantastic clinic and Dr. Babak Fanaei is the best! Incredibly, nice kind and smart. If you get him you are lucky!

Listen to their voice message and you can make your decision what kind of professional work in this place. What a shame!

Terrible receptionist, slow paced office. Don’t waste your time if you’re in a “rush”. Opens at 10 but doesn’t start taking anyone until 10: 30 due to the receptionist moving REALLY slow.

Horrible place. They charge you to get a prescription note. I didn’t know you had to pay just to get a prescription paper

Had Dr. E.he was Great. I didnt wait long.guess it depends on season and time.but i went in quickly got my prescription. Reception was sweet. Great experience.:)

Terrible place. The receptionist asked me for 20 dollars cash for the doctor referral to physiotherapy. I wanted to pay by my credit card but she said only cash. I am not sure if it is illegal or not. But really you have to pay 20 dollars in cash just because doctor thinks you need to see a physiotherapist. And if it is legal why it should be cash? I never ever go back there.

Dr. Sarah Alhur - horrible experience! We will never come back to her! Very rude, unpolite lady! Never saw a doctor like her in Canada (for almost 11 years of living here).

My daughter got an infection in her one eye and I assumed this before the doctor so we just came to get prescription for eye drops. Our doctor was on vacation and the walk in clinic which we usually go, was closed at that time. It was Saturday morning before the long weekend (Canada Day 2019).

So, my daughter explained everything and that “doctor” started asking questions and one of her main questions was “Is it eye ball that hurts or just the eye overall? ” How is my child supposed to understand this? How can my child feel the difference between just eye pain and eyeball pain? !? !? ! She insisted on her question (which was asked in a very rude way) until she got an answer, she was almost screaming. I was trying to be calm and polite and let my daughter deal with her. She asked my daughter the same question 3 times (in a very rude way!) and I was ready to protect my kid but my daughter was able to by rule herself out of the situation. Very proud of her! Then we got our prescription and left the office. We did not hear any kind words as we are used to hearing (Thanks, Have a good day, etc.)

You are a DOCTOR, you are dealing with adults, kids, older people, so you HAVE to be polite and kind all the time! Sorry, but behaviour like that is unacceptable.

I had visited this clinic on several occasions with very positive results. Then I visited last week. Dr. Moharib was great and the hour long wait was not unexpected. When I began to leave the clinic one of the people in the waiting room began ranting at me that she had been there before me and that many people had arrived after her and been seen before her. She kept yelling at me, trying to rile up other patients to be angry at me for going ahead of them. I explained that I had registered and had decided, as your advert says to shop while you wait and that I had walked around the store for a while and then returned. She kept insisting that I had arrived after her and was very nasty. I was very sick and really did not need this. The RECEPTIONIST DID NOTHING. She could have simply explained the system to the person and told her our registration times but she DID NOTHING and let this person treat me like garbage. I WILL NEVER GO HERE AGAIN.
I recommend that you put up a sign in the clinic for slow witted clients. It should say:
HERE IS OUR SYSTEM.
1. SIGN IN WITH THE RECEPTIONIST. ASK HOW LONG THE WAIT IS.
2. IF YOU WISH, YOU MAY LEAVE THE WAITING ROOM TO SHOP. YOU MAY TAKE A BUZZER SO WE CAN CONTACT YOU.
3. PLEASE NOTE THAT WE SEE PATIENTS IN ORDER OF THEIR REGISTRATION TIME, NOT HOW LONG THEY SIT IN A CHAIR.
4. IF IT APPEARS THAT A RECENT ARRIVAL IS BEING SEEN AHEAD OF YOU, THEY LIKELY REGISTERED BEFORE YOU ARRIVED.
5. PATIENTS ARE NOT ALLOWED TO HARASS OTHER PATIENTS OR STAFF. IF THEY DO SO THEY WILL BE ASKED TO LEAVE.

I sent 2 emails to the clinic regarding this issue and received no response. I still do not understand how the receptionist could do nothing and leave a person who was very sick to take this abuse from an awful person.

Addendum: I have subsequently received an email from the clinic saying that they tried to control the woman after I left and that they will consider putting up a sign to explain the system they employ. The medical service at this clinic has always been good and it is very convenient to shop while you wait, provided some person does not attack you when you return.

Great experience and care. Can't say the same about a lot of other health care facilities. Front desk staff was really nice, & doctor was kind and caring. Would surely return.

This place shouldn't be a walk-in, I was told there was not doctor in by the receptionist, I saw the doctor came out when I was leaving but they didn't bother us. My poor son made a trip to place that rejecting patient.

Very dissatisfied with female doctor’s advice. After seeing her twice she provided incorrect diagnosis and said there was nothing wrong with me, and my infection got worse.

I have been using this clinic for last 2 years and am satisfied with the doctors and staff. Waiting time is usually 10-20 min and the doctor really cares about the patients. Especially Dr. Baburam is the best