Maranello BMW

Our experience with Maranello BMW was very smooth and friendly we bought a used X1 from David Sy and we love it the car.
The car is in great condition David is fantastic and very helpful.

Fast and great service. Lounge was comfortable which allows me to get some work done while waiting for my car to get serviced.

Excellent Service. Everything that the Service Department said would be done was done - on time and on budget!

I am not pleased with my first visit. I brought my 2024 X5 to check the high voltage battery. The service attendant Gary did pay attention to the details as a result I had to wait 3 hours in the sitting area with for no reason. Finally Gary assigned me a loaner vehicle SUBARU Outback. I thought Maranello BMW has a class and they treat their customers similarly, but they made me disappointed.

Great customer service. Service manager Macheal was excellent. He kept me informed on the progress of my car in a timely manner. I highly recommend this dealership.

Thank you very much Lewis Tao for your meticulous and thoughtful service! A wonderful car buying process!

Almost impossible to get an appointment and speak to anyone at this place. Extremely rude front office staff that don't know anything.very poorly managed place

Walter (Sales manager) is not a reliable person atleast for me. He simply backstep from his words as soon I gave my booking amount ($5K). The whole conversation was in front of sales representative (Mike), but I was not expecting this behaviour from a manager, who can say you can cancel the deal but he cannot clear this misunderstanding with the customer.
Still giving 3star because of Micheal Pisani. He helped me during the whole process.
First time buying BMW, but the experience from the SALES MANAGER to me was highly unprofessional and not expected

Jonathan Tam was very helpful and knowledgeable. He helped us get the BMW that suited our needs, provided excellent advice and he was a pleasure to deal with. Rosemary was also helpful in explaining and arranging the financial side of things.

Came to this location to buy a new vehicle after shopping around. I was helped by a sales man named David and ended up finding what I wanted fairly quick. He was very knowledgeable and friendly. He was very good at explaining my options and showing me all the features. Would definitely recommend this location.

Everyone is polite and say they will help, but buyer beware on used cars. If you buy one here make sure you don’t leave the lot without checking absolutely everything. There is little to no tolerance for your issues afterwards, and they do not call back.

Hi! I just wanted to say Thank you to David Sy for giving me a excellent experience and costumer service. Had a problem with my previous vehicle (x1) and help me out and got a previous own x4. It was a really fast transaction and never doubt he’s experienced explaining to me. I really appreciate and thankful for the help he did for me and my family. So don’t hesitate to call with David Sy. I will recommend him to everyone

WOW where to start this place is a disaster from the moment you walk in. The customer service is non-existent anymore. I use to come here to for the pleasant people that worked there but unfortunately all they are gone and its no surprise. All the good ones have gone as if they scared them all away because now it is just brutal starting with management. Sad to see a company go down like this due to lack of whatever they are missing on the inside but i strongly suggest you take your money and time elsewhere literally anywhere else. They are scammers, uneducated, and the manager has the nerve to call you out and talk back as if he is a big shot. Do not go here unless you want to be scammed and disrespected.

As a longtime auto enthusiast who has bought and sold dozens of vehicles and has dealt with many dealerships, I have a broad frame of reference by which I can say with confidence: "Maranello is singularly the best dealership experience I have ever had"! Everyone there seems to enjoy what they do, and have a demeanour of quiet, confident professionalism. The organization is extremely well-run and everyone is in sync. I especially commend: Andrea Gulisamo (my Sales Consultant) who was top-notch, a pleasure to deal with, and went the distance to arrange the installation of my winter rims & rubbers before pick-up; Mario and Mike in service; Vivian Yang (Business Manager) and Maurizio Nonis (Pre-owned Sales Manager). Thank you all!

Couldn’t be even worse! Worst service I ever had! The service representative ANNA desk No. 4 was very rude and impatient. I had 3 concerns mentioned to her, she didn’t put the note on the form, one of them is I think there is a leak of my windshield tank. And after the service I think there is a missing cap on top of the windshield tank, she just denied i mentioned the concern to her. I already home, and then I came back to the retail ANNA just throw me to the technician, and refuse to deal with my issue. How rude it is! At the end I have to talk to her manager to get everything resolved! I have been a loyal BMW costume for years.this experience is very disappointed!

And Btw, the main reason I was there is for check my rear brake system, but I was there for 4hours, I thought they will get all the issues/my concerns addressed, but thanks to “ANNA’s professional skills”, only one of them is done!

Peter is.extremely helpful but service this time is very expensive for unsatisfactory results. Latest bill are $1,299.16 (12/13/21), $525.94 (12/14/21), and 12/21/21) was for $2,853 and just a few days later car was again not performing well. Smell of gas when parked and cannot open hood to check if anything is leaking. Next appointment is now for 12/28/2021. No car available for next appointment. Have to wait for unknown time at next appointment. Rental car not an option because of age which is also unsatisfactory and.unreasonable. My wife and I are fully healthy although in our seventies. We have no problem renting cars and leave for Aruba in late January and had no problem renting a car from one of the major entities. In closing I wish to reiterate that in the past service has always been exemplary and Peter has always done his best for us.but this time who knows what is happening in the back room repair shop.

Bought from Andrea and he was fantastic through the entire sales process. Complete strangers when we walked in and walked away as friends. Will definitely recommend Andrea and the rest of The Maranello family to all we know.
Thanks again.
-Jay & Heather:)

Jonathan Tam was the sales consultant we dealt with here and I'd highly recommend going to see him if you're looking for a BMW. He's very knowledgeable, enthusiastic and made us feel like he really had our best interest at heart. We had a great experience with Maranello BMW!

My family and I have always dealt with Jonathan at Maranello BMW for years and his superior service and elevated knowledge never disappoints. We were recently able to lease our brand new X3M from Jonathan and we couldn’t be happier!

Extremely clean and comfortable office environment. All employees from receptionist, sales, and finance departments are friendly and professional. Sales Lewis Tao is so knowledgable in BMW vehicles from models, specifications to performance. I will definitely come back to Maranello BMW and Lewis for my future BMW vehicle purchasing.

Maranello has always been great to work with. Vince is an incredible representative and has always taken care of me as I transitioned to another vehicle. He knows exactly how to create, build or find the perfect vehicle that suits me best. The staff is so friendly from entering to the end when presented with my new car. I would recommend this dealership for its professionalism, quality and care.

I am giving 4 stars because there is a big discrepancy between the service that the sales guy gives vs the administrative/finance staff at the dealership.
Let me start with the good things. Cray (sales) is just amazing, super knowledgeable, very friendly, honest and straight forward. No BS with him, he will guide you through the entire process and will go the extra mile to ensure that you leave with a smile.
The bad side, the dealership staff. The finance team, very very disappointing, condescending, not very formal (I had an appointment and the guy decided to take the day off), it takes HOURS to get their attention just to sign papers.
The dealership itself is fairly new, and it is mainly focused on cars, so don't expect to see a big inventory of motorcycle merchandise/gear.
In summary, Cray is the guy if you need advice and leave with a smile and the bike you want, but be prepared to waste a few hours of your life trying to get the attention (and respect) from the dealership staff.

I am the returning BMW customer, have had the absolute pleasure of working with Maranello; the services provided to me are amazing. Mr. Daniel Guo is very professional and considerate, he is extremely helpful to help me determine the best lease options I'm very happy being his customer and will look forward to my ongoing relationship with Maranello and definitely will come back again.also thanks for Mr. Newel's help to resolve the government rebate issue for my first lease 3 years ago.

Fast, professional and very clear with communication. If they had a pickup/drop off service, I’d say it was close to flawless.

The service with David Sy was outstanding
Professional and timely.it’s always a pleasure dealing with the team headed by Stefano Perri.
I always recommend and refer these gentlemen my friends and clients to go and deal directly with them

Excellent service. Service was scheduled online and provided an early Saturday morning appointment. Brake fluid, engine coolant and injector cleaning was done in under 2 hours. Car was washed and returned looking and driving like new.

I went in because there was a small puncture in a tire and they recommended I get a new tire for $800. I went to a local mechanic and he fixed it for $30.

Service department very busy, however Andre helped address my issue and get me on my way with rental. Job well done! Tony

I went there this week to trade in my 2019 X5 for a 2022 X5. The salesperson Calvin was very nice, knowledgable and helpful. But when they appraised my car for trade in value, their used car appraiser offered me 12K less than what Policaro BMW and another used car dealership offered me. Their offer was totally delusional from the current market prices and quite frankly laughable. I even pointed out to them that the comparable vehicles are priced 16-17K+ on AutoTrader. I left feeling frustrated because they had the new X5 in ext/int color combination that I wanted. Went to Policaro immediately after and traded in for the price I wanted and bought a new X5.

If you are just buying a new car then I think they may be good, but if you also trading in your vehicle I do not recommend them and will suggest that you look around, as you will definitely get remarkably better value for your existing car than what they offer here.

I never write reviews but this is definitely warranted.

I’ve leased 3 vehicles back to back with BMW with the current one mid Aug ‘21. I’ve always serviced my vehicle with this location and have had good service till today.

One of my car key battery died and I went to get it changed. Again, I’ve only had this vehicle since Aug ‘21. The parts guy charged me $10 even though I told him I haven’t had the car for more than 3 months and I barely use this extra key. He told me ‘it’s happens, do you want to change it? ’ Well obviously I need to change it but I’m very disappointed in the customer service. If I had the key for more than a year I would understand you would need to charge me, but it hasn’t even hit the 3 month mark. I’ve never had this issue with the last 2 vehicles.

I won’t be coming back to this location for services or any future vehicles. It’s not about the $10 but the lack of customer service I experienced. I didn’t buy a product for $100, I’m leasing a vehicle over $60k.

Our experience at this dealership was very hassle free. Andrea provided excellent service and answered any questions we had. We were there to buy a pre-owned BMW and it was made very easy by Andrea and the rest of the staff working there. Would recommend to anyone who wants a good experience buying a car and have all their questions answered.

Maurizio was great to work with and the overall experience was fast and easy. Plus we really love the car!

It is unfortunate that I can't split my rating between sales and service. If I could, I would rate my sales experience five star and one star for service.

Let me explain. I bought my first new motorcycle from Maranello BMW and I cannot say enough about their sales representative, Cray Scarlett. He was helpful and responsive before the sale and accommodating as we worked through the sales process. Part of the purchase included a top box that was an "extra". Their internal process was such that Cray could not process the request and was required to hand me off to their parts department. When speaking with the parts department, I told them it was for a new bike and needed to be installed prior to my arrival (I live 2 hours away). I also went the extra step and asked the parts associate to ensure that he kept Cray "in the loop". The item was ordered and arrived a couple days prior to my picking up the bike. So far not a problem.

When I arrive to pick up the bike, I discovered that the bike was not ready because the parts department did not tell sales. Cray was very apologetic as he explained what happened. What would have taken 40 minutes took over two hours due to a flawed process where the "right hand didn't know what the left hand was doing".

My goal in writing this is not to punish Maranello. Quite the opposite; I am hopeful that they will use this experience to enhance their process. Your team is only excellent when all batons are passed smoothly.

Again, my two star rating is for my experience with the organization as a whole. Cray was awesome.

As always the service at Maranello’s BMW Motorrad is fantastic! I’m greeted by knowledgeable and friendly staff when I bring my motorcycle in for service. They are efficient and helpful! While waiting I always try to see Cray from the sales department who has sold me many motorcycles over the years. I can’t say enough what a great team they are there.
Cheers

No good experience when I need to repair my BMW with warranty service. There is no shuttle bus or temporary car for you, you need to find a way to go home by yourself, because they said they couldn't finish repairing today, no parts for repairing, no notifing after the parts arriving for long time waiting, it need yourself to call and ask them.

I’ve dealt with MARANELLO BMW for a while now. I Got a 550i / 650i / M5 / M6 / M850i from them. Stefano, Leo & Rosemary are the reasons I keep doing business with this dealership. They aren’t crooks and thieves like many of the other dealerships I’ve dealt with prior, which were hungry to RIP ME OFF. Great service, great sales, 5/5. Love MARANELLO BMW. They value me & my LOYALTY. Thank You.

Not even gonna put my real name on here but ever since I bought my car these guys are the biggest scam artist when it comes to selling pre owned vehicles. And did I mention how they absolutely scam you on labour like oil changes and services

A probem with the GPS on a BRAND NEW MX3, days old, took forever to diagnose and replace. Once the right people were active in providing the service (Service Manager) things moved quickly and the problem appears to be fixed. Thank you, Michael.

Had a 5-star experience purchasing a new X6 at Maranello BMW. If you are looking for a knowledgeable sales person than David Sy is your guy. Can't thank David enough for making our purchase such a positive experience. Shout-Out to Wilson for taking the time to set up the X6 with us!

***I just want to say because of their godawful service department I won’t even consider buying another car with them. If it weren’t closer to my house I wouldn’t have called them again.

Update, called this place again today trying to confirm an appointment booked online. This guy Peter is asking me “why are you calling to confirm the appointment” This guy must be on something else to say the same thing twice like just tell me if there is an appointment or not…did these people even attend primary school.

Here is another thing, I called this place yesterday asking to confirm the appointment booked online because I know these people are not right in the head and won’t even send a text confirmation or email confirmation of the appointment. This lady tells me I MUST talk to Peter because apparently only he can access who is booked under him. So your telling me BMW can’t make a booking calendar, this is suppose to be luxury car dealership. There is no communication here between themselves or with the customers. If you read their other reviews for service you will see it.

They are basically running on sales reviews and there is no need to address the dysfunctional service department.

Whoever is hiring people here need some serious reconsideration. Their online booking system on the app says confirmed and when I call them they say there is no appointment.

Fortunately I was able to go get a booking and a confirmation with another dealership. Bit a drive but dealing these incompetent people will drive anyone crazy.
***

Terrible first service appointment. Came here to get my X5 serviced today. I only drove here because I originally purchased the vehicle from here and purchase experience was good (Lewis was excellent). The two ladies I spoke to at service were just not helpful and rude. I won’t ever return and I highly recommend finding another service center with better customer service.

My experience with Maranello BMW has been beyond my expectations since I first purchased my 330. A few days ago I had a major coolant leak. I called my BMW rep Calvin, who did his due diligence and then immediately told me to call the BMW service hotline. They sent a flatbed truck to my house within the hour and towed by car to Marenello. Peter at service handled my case, provided a loaner for me while the worked on my car. Since then I have picked up my car and it's running beautifully again. I would highly recommend Maranello to anyone considering a BMW.

Great group of guys in the Motorad group. Very helpful and knowledgable individual's from Walt and Oliver in customer service, Cray in sales and especially John the amazing service tech!
Thanks guys for sorting my GS "scrolling" gremlins much appreciated

Lady at the service counter is super nice and chill. (5 stars to her)
The worst thing is staff in BMW, not MiNi- are the worst.
I felt discriminated plus they are being racist.
Not just one time that I visited but in the last 4 years I have been there 5 times and now I thought of posting this, so folks if you have an option please visit some other BMW Centre.

An advisor from BMW FAN and loyal customer - please improve your staff perception and attitude towards customers.

Bought my first Bmw and I love it. Everyone at manello dealership was very friendly and helpful. Lewis helped me find the car I want and I never felt pressured during the process. All the transactions was smooth and would definitely come back. I would recommend this dealership to anyone who is looking for a new bmw!

I bought a 440i and found the process and my salesman Andrea Gulisano amazing. The whole process was easy, enjoyable and quick. Thanks to Andrea and BMW Maranello

It was a pleasure dealing with Marco on the purchase of my R1200 RT and with Cray for an orientation when I picked it up. Hoping for a similarly positive experience at my first service visit.

I’ve leased two cars form the dealership over the past few years and my verdict: good sales staff but the service department on the BMW side (has a Mini department as well) drags down the front-line sales experience. The dealership itself, despite a recent renovation, is large and cold; it’s not a pleasant place to be. My advice: buy here and get serviced somewhere else. Also, the traffic surrounding the dealership and larger auto park is horrendous.

Dealing with David Sy was a great experience, very helpful and informative, I look forward to dealing with them again in the future!

Took my ‘17 S1000R in for annual servicing and a chain replacement. Great service and friendly staff.

I worked with salesperson Kate. She was very helpful in getting me the best deal for my new 3 series. I highly recommend Maranello for anyone looking for a BMW. Also ask for Kate, she was awesome!

Service is good.
But doesn't Metter what you need for your bmw the prices are tripple then out side shop.
For every diagnostic they charge 169$ I think it's a rip off

I consider BMW a premium brand and as such I expect their dealships to offer premium customer service. But this is not what I received on my recent visit.
My appointment was scheduled for 1pm. When I arrived the service desk was empty. I had to wait with an other customers for at least 30 minutes for Walter to make an appearance. Walter may be a good employee, who's competent at his job, but his "bed side manor" could use a lot of work. By the time he finally acknowledged me there were at least three other customers waiting. Walter did not give an excuse or offer an apology for having me wait. He was very cold, unfriendly and unemotional. I spent the remainder of my visit speaking with Cray Scarlett whom I've known and delt with for at least ten years.
My BMW may only be a motorcycle and not an expensive BMW car or suv, but I do expect the same level of professionalism and courtesy from the staff towards their customers which I'm afraid I don't feel I received.

Recently purchased from Maranello BMW and had an absolutely amazing experience. The sales person David Sy was very knowledgeable about the products, always responded to any questions I had, very personable, kind, and much more. His manager Stefano Perri is very respectful person and a gentleman. They both gave me the best experience I had purchasing a vehicle. The rest of the staff I interacted with is also kind and very greeting. I would recommend Maranello BMW to anyone.

Last week's service visit at Maranello was fabulous as always.although the usual service rep having left for another career, I was personally looked after by Andre Biafore and he was exceptionally professional, courteous, reliable, and the entire staff was excellent and seamless. Everyone took great care of me.never mind the old speedy commercial of the seventees.about " being a somebody". At Maranello.they make you feel like a somebody special!

On March 1st2021 I took delivery of a brand-new 2020 BMW 530i at Maranello. The entire process of purchasing the car was very quick; our sales rep Calvin Tran was highly motivated, showed real interest in what I wanted in terms of price and worked very hard with his boss Russ to make sure that I bought the vehicle. In the end, I thought that the negotiations over price ended up fair to both sides, and I was especially pleased that my trade-in was appraised realistically given the very low mileage and pristine condition of the vehicle. This is the second BMW that we have bought in the past two years from Maranello and would definitely go back when it is time to replace one of our cars!

I walked in to look at a couple of bikes, the receptionist greeted me warmly but everyone else was busy, I spent about 20 minutes looking at various bikes and walked out without talking to anyone and there were no other customers in the shop. I'll try again in Spring when I ride there and walk in riding gear.

Ordered parts from them on Nov-28-2018. I emailed them 4 times trying to get news of the order: Has it arrived or not? Has it been cancelled? Is it out of stock? When do I expect it? NOTHING! Not a single reply or word of courtesy.

It's been 50 days now and no one responded to my order concerns. I sent them the order number but no one cares. Not a call, not an email!

I will NEVER place any order with them again.what if it was an urgent order!

Very unprofessional and indifferent attitude. Horrible communication.

Anyway, so I called them and they told me, "The online order has been down since July, 2018.it takes the order but does not submit it through. " NICE!

I went in for an engine overheat. Was helped in a timely fashion and got a shuttle service as well. I can tell it's a busy dealer but the service was not rushed.

I just negotiated a deal for new M240i with JP. Can't say enough about the great service and advice that JP gave me. I would highly recommend dealing with John at Maranello BMW. Can't wait to get the car now!

Awesome experience right from the start! Maurizio Nonis came in early on a Saturday morning before dealership was open to accomodate my schedule. I sent in a request list and he met every need. No pressure, no up selling. Just provided an extensive list of vehicles that met my needs. As this was a "surprise" for my wife, the dealership went above and beyond making the delivery experience special for her. Even a big red bow! Would definitely recommend Maranellow BMW and I am already thinking about a purchase for myself!

John Pavunkovic is an honest salesman. He was patient and explained all features of thr new X5 for my mother. We just placed an order and cant wait for the car.
Johns reviews are true. Glad we worked out a deal. Great service!

Brought my car with a full tank of gas when they were supposed to perform a recall on it didn’t even perform the recall on my car and left my car with a complete empty tank definitely will not be going back to this dealer ship

Unfortunately, I got a car accident and my Honda Civic car cannot use anymore. After then, I decided to find a pre-owned BMW car based on my finance status. After I went to several BMW dealer stores, finally I decided to work with Marenello BMW to finish my first BMW car shopping since I met Maurizio Nonis. I found that his service is professional and his words are reliable. He gave us a lot of good suggestions to think about a pre-owned car. At same time, I found that many of Marenello BMW cars are at good clean condition and give me impression that they choose and take care of pre-owned cars more careful than other BMW dealer stores. After I put my order for my car, I found some concerned information about manufacture design issues and asked to solve this problem for me. Mr. Newel DeSouza understood my concerns and help me relieve them in 5 minutes. In his mind he has big picture and great insights for his business and knew how to stand out from his community. His business strategy and leadership is very impressive. So I understand why he has so good team to work with him. His mechanic Mitchell Osmond did excellent work and good records. Many appreciations come from my bottom of heart. I’d like to give my appreciations to Jeff Lane and Walter Montagna too since they know what the problem is. Newel and his team perform their slogan “Competitive pricing without compromising quality” during their service process. This is not only oral promise but practise promise. The whole process makes me feel so satisfied. Definitely I will highly recommend my colleague and friends to Marenello BMW. Thanks a lot, Marenello BMW team!

Purchased my first BMW from Maranello BMW. From start to finish had an amazing experience. All along John Pavunkovic was very professional, understood my needs and provided valuable advice and guidance. Picked up the vehicle today and JP was thorough, provided details and made the experience enjoyable. Would recommend JP to family and friends anytime.

First of all, the parts department didn't pick up for a whole day of trying to call at different times. When I finally got a hold of someone after a couple of days, the man on the phone insisted he can't give me the part number I need for my car and gave me a price $100 more expensive than the other dealership. He was not friendly at all and was quite rude. He didn't even mention to me that I can go on the BMW website, put my VIN # and look up any parts that my car would need, including part#s, diagrams and the Manufacturers recommended sale price. Then upon calling the service department, they asked for my info and never called me back. It's been 3 days now and I'm thinking these guys are not reliable at all. This location is scratched off my list for good. I'll drive much further to another dealership but I'll leave happy.

I'm usually not a big fan of dealerships and car sales people.

However JP at Marenello BMW is a gem. He knows his stuff, was able to answer literally every question we had about the cars we were shopping, and he never pressured us or made us feel uncomfortable during the process of buying our new X3. In fact, he suggested we wait a bit to get a 2019 model outfitted exactly the way we wanted it.

Price negotiations were honest and fair. No back and forth between 'managers' - just a genuine discussion and negotiation where I felt we both 'won'.

Delivery was superb. Everything was ready on time and JP went through every facet of the vehicle. The car was programmed for delivery and JP also added a few extra bonuses to make the entire process feel special.

Highest rating! Buy your BMW from JP!

Extremely thrilled to have purchased the new 2019 X5 - while this is my 3rd BMW (I have an Audi currently), this was my first with the Maranello BMW dealership. I have been debating between a Porsche Macan, Jaguar F-Pace, and Volvo XC90 - while all great cars, it was the exceptional care, advice, and professionalism that I received from both JP & Newel at Maranello that tipped the scales in the favour of returning to the BMW brand. Can't wait for the delivery of the car next year.

I have been dealing with John "JP" for many years. He has helped myself and my wife with the purchase of many vehicles in the past (Honda) Most recently I have been speaking with him in regards to a new BMW. JPs approach is by far the best I've seen in the automotive industry. His upfront and welcoming attitude is exactly what makes him who he is. I've trusted John for over 7 years and look forward to once again dealing with John on a purchase of a new vehicle. BMW is lucky to have a salesperson like him! Alot of people could learn alot from John.

Thanks again for everything over the many years!

This review is SPECIFICALLY FOR INEXPERIENCED CARELESS TECHS. New to the BMW brand and purchased a used vehicle with warranty. The techs are slow and the advisors and managers do what they can but over a year of coming to the dealer 2 of my advisors left cause the techs breaks the cars more then they fix them. To scan the car which should take 15 min takes an hour. Each time I would come to fix something the car would drive a few days before my engine light would come on again. With my own eyes I seen them give the car back to another customer unfinished. I even tried to come in at 9 am (as agreed) and was told car will be done in 3 hours only to see the car enter the shop in 3 hours! Allot of times they are short on loaners cause of careless techs.when my warranty run out they installed parts without my authorization then tried to charge me for it.then broke a whole bunch of parts under the hood when i refused to pay for the work and parts trying to reinstall my old parts which they threw out. Again manager cleaned up their mess.recently i found that I'm missing some minor parts under the hood. I wont go back to demand replacement cause I'm sick of this!
They change parts they don’t fix the cars. The techs from top to bottom don’t care. You are paying 160$ hr but in reality a 3rd party shop who works on Bmw will do it better for 80 to 100$. I won’t speak for sales and parts but if you got warranty with your Bmw or need service of any kind, STAY THE HECK AWAY FROM THIS PLACE!

I thought I know a lot about BMW cars (3rd BMW and hopefully counting) but that belief was shattered to pieces when my wife and I met the BMW Walking Encyclopedia at Maranello BMW. The name of this encyclopedia is John Pavunkovic (JP for short) who had answers for any questions we threw at him. Impressive! Besides that.you know the rule, get 3 quotes from 3 different vendors, compare, discuss, decide, etc. JP quote came on top and we managed to close the deal very quickly for the car with the colour and options we wanted. JP was very helpful along the way and everything went smooth (Ok, I know it sounds like a standard phrase but I cannot find anything better)
So you just finished reading my review. Great, call JP, exchange few e-mails, setup an appointment and bingo, deal done!

Thought this dealership was going to be amazing based off all the reviews.
Long story short, have a BMW coming off lease, went to get something new for lease. Great deal was struck, papers signed with agreed upon payments, downpayment taken, etc. Fast forward 3 weeks. Everything is ready to go. Bring my BMW in off lease, they take my keys etc.show me the new BMW, and then when it comes to finalizing and giving the rest of the deposit, the manager comes and wants to raise the month lease and negotiate it. How is this possible after an agreement was signed and everything.

Worst experience at a BMW dealership ever. I suggest going elsewhere. These people are not good people.

Anthony Hynek is the reason people pick a particular Dealership. The way he goes above and beyond for customers - me included - are what keeps me loyal to Maranello. He is an asset that I depend on.

Jonathan Tam is a car enthusiast - and as a car enthusiast myself, this makes all the difference when picking a Dealership. He knows the cars and the details - which helps ensure I get exactly the car I want. Most importantly he is proactive - and reaches out consistently to ensure the entire process is top notch.

Rounding out the three tiers of service - Rohan Reid Managing the Service Department ensures I keep bringing my car to Maranello and stay as a customer. In fact, knowing Rohan was at Maranello was why I came to this BMW Dealership in the first place.

And I’m very glad I did.

All of this is successfully led by Newel DeSouza who knows what it takes to create lasting relationships for his Dealership.

Thank you for your meticulous parts help & research Ryad & Laura!
These two make a great duo! Never sending us incorrect parts & ensuring that our parts are delivered in a timely manner! 5/5 stars