Mark's

I felt that the overall customer care experience is lacking at this specific location. My specific experience was with regard to my checkout experience. For the purposes of my record keeping, I had asked the clerk to provide me with a physical copy of the receipt and a receipt via email. I understand that clerical entry mistakes are not uncommon, I had proceeded to insist on accurate data entry and had even provided my drivers license to help populate the email address; to ensure accurate entry. Regardless, the clerk was not able to execute the task as I have yet to receive my receipt days later suggesting the email entry had been made inaccurately; he had been more concerned with taking his break than ensuring adequate customer service.

So overall the shopping experience was alright, as other employees had prompted me with questions for assistance within the store, however overall the quality of service could definitely be improved upon as explained above.

A lot of stores I frequent over the years have cut corners on the material they use to increase their bottom line. I noticed fabrics are lighter, jeans are cut thinner to the leg to reduce the amount of materials used, even though it is the same cut used over the past decades. Belts are not even made of leather anymore and are glued pieces of cardboard.

The final straw was when my belt started falling apart and I noticed it was made out of cardboard. The glue they used wasn't good enough and the belt fell apart after a couple of uses. In all my years, the belts I encountered were all made out of leather.

Enough was enough and I decided to give Mark's a try because they cater to people in the construction industry. Clothes need to be well made and durable. I picked up a belt and inspected it, the label said it was made from genuine leather. I was sold.

My visit was nothing but positive. At the checkout they had a 25% off everything sale and I wound up saving a few dollars on top. It turned out to be cheaper than the store I bought my cardboard belt from.

The staff was very helpful and there were a lot of them busy stocking the shelves and merchandising. Some of them even stopped to say hello to see if I needed any help. My only disappointment was that I couldn't find a fitting room, so I tried on the belt in the middle of the aisle.

Overall, it was a good experience. I think I will pay them another visit next time I need something. The store definately is at the top of my list.

The staff here were fantastic! Friendly, good sense of humor, and most important of all, they helped me find what I was looking for pretty fast. I don't shop here a lot, but always a good experience when I do.

UPDATE: JUNE 9,2023
I can't believe how consistent this place is. I went in last week to buy shoes for work, and found the perfect pair - great fit, great look - that nobody would ever guess were high quality, affordable, steel-toe work shoes. Plus I went home with three good quality cotton shirts because the price was so good and I couldn't decide which color, and short- or long-sleeve so I took em all. I've worn and washed them since, and they still look and feel new. Plus Triangle Points just sweetens the deal! And the staff, as always, were helpful and friendly and not a single one was on their cell phone. I need to come here more often.

A lot of stores I frequent over the years have cut corners on the material they use to increase their bottom line. I noticed fabrics are lighter, jeans are cut thinner to the leg to reduce the amount of materials used, even though it is the same cut used over the past decades. Belts are not even made of leather anymore and are glued pieces of cardboard.

The final straw was when my belt started falling apart and I noticed it was made out of cardboard. The glue they used wasn't good enough and the belt fell apart after a couple of uses. In all my years, the belts I encountered were all made out of leather.

Enough was enough and I decided to give Mark's a try because they cater to people in the construction industry. Clothes need to be well made and durable. I picked up a belt and inspected it, the label said it was made from genuine leather. I was sold.

My visit was nothing but positive. At the checkout they had a 25% off everything sale and I wound up saving a few dollars on top. It turned out to be cheaper than the store I bought my cardboard belt from.

The staff was very helpful and there were a lot of them busy stocking the shelves and merchandising. Some of them even stopped to say hello to see if I needed any help. My only disappointment was that I couldn't find a fitting room, so I tried on the belt in the middle of the aisle.

Overall, it was a good experience. I think I will pay them another visit next time I need something. The store definitely is at the top of my list.

The staff was friendly.
There was a good set of sales.
The quality of the coat I purchased was high, and it was warm.

I got two times summer shoes from Josef seibel brand in soft moc and I didn’t wear that much! Open breck so fast. Becarful

I went here about a week ago to purchase my work shoes, but unfortunately they didnt have it. And it wasnt a location issue, seems like it was a widely famous shoe and it was out of stock in almost every location nearby.

When I walked in, I approached the cashier to ask questions about a coupon I had and how to use it. She was incredibely friendly and nice and thoroughly explained everything. She then asked another associate to assist me in finding the perfect choice. I waited at the back of the store (the work shoes section) for a few minutes until an associate came up to me. He said that they dont have it and he checked all the locations nearby but they have my exact size. However he did find one a bit bigger than my size at another location and called them to put it on hold for me. The staff were incredibely helpful, kind, and professional.

I was looking for other safety gear as well but in some sections the store greatly lacked variety of products and many of the goods were pricey.

Overall, a really enjoyable experience!

If you know what you need, it is a good place too shop for work gear. N95 masks can be purchased there.

If I could give them no stars I would. Ive order my uniform here and Im trying to call them. No answer. To see why they werent answering I personally went to this store and called them within the store, what did i see? Coworkers laughing and just talking to eachother while they stand by the phone thats ringing. Ive never seen this type of customer service where all they do is ignore the phone and customers.

The staff here were fantastic! Friendly, good sense of humor, and most important of all, they helped me find what I was looking for pretty fast. I don't shop here a lot, but always s good experience when I do

An awesome Mark's outlet. Employees in here are very friendly and very very helpful. I just asked for winter shoes, where in most stores I get shown the aisle number or just the direction, in this store, the guy guided me to the aisles and not just that! He showed most of the winter shoes, explained the features, temperature marks, slippery or not, everything! I wasn’t expecting that much of service! The lady in the counter was very friendly as well. A great store and recommended.

I like the store, the clothes and shoes have good quality, it has a variety of offers, today buy a safety boots, at a good price I will go back to the store at another time to make other comparisons I like shoes and jeans

All the store associates were extremely friendly & helpful, especially Dean, who helped me out with everything I purchased today, as well as calling a number of other locations for product sizes, etc.

Staff quickly directed me to sales. Got a pull over sweater for $16. Covid precautions keeping us safe. One fitting room available if needed.

I had purchased Levis on-line which had arrived with the security thingy still attached. With a quick and friendly receipt check and subsequent removal by Cameron at Eaton Centre, I was in and out in under five minutes. Aside from this first in a lifetime snafu, all else was consistent with my typically positive prior experiences with Mark's and this location.

Staff at the Eaton Centre location are eager to help a customer and will answer any and all questions. Everyone is friendly!

When you buy a product at this store why does the printed and digital receipt have a jumpstart price? A base price of a fixed dollar amount and then the actual price of the product? Is it to much to print and show that I gave an amount to a charity? Or did I just give the company more money for there cheap product?

Good, durable clothing. Nearby are some more shops and food places, like:

Massimo Dutti
McDonald's
Mendocino Clothing Co
Mercatto Restaurant
Michael Kors
Moneysworth & Best
Mrs Fields Cookies
Mucho Burrito
Nike Store
Nine West
Nutrition House
Oak Plus Fort
Old Navy
Pandora Eaton Centre
Peoples Jewellers
RW & CO.
Reitmans
Richtree Market
Rocky Mountain Chocolate Factory
Rogers (multiple locations)
Roots
Ruby Thai Inc

I visited this place once and wasn't completely satisfied with the sales they announced they had! Otherwise the place has many items from different brands.actually, personally would prefer other nearby places without any hesitation, especially with the big varieties in the downtown area. Staff are nice, though. I visited the branch located in the Eaton Centre,
I wouldn not strongly recommend this place as mentioned above not in the downtown area.

Mark's Eaton centre Down Stairs by Canadian Tire lots of Verity some good sales friendly staff who happy to help you they sell good Brands very good customer service.

Originally went in to browse, informed by staff everything is 30 % off including sale items. Came across super deals, BEST DEAL, $80.sweater for final price of $6.92. Needless to say and $62.later I happily walked out with 8 ITEMS OF QUANTITY CLOTHING.
And above all, the staff were pleasant handling my more than numerous inquiries and questions.

Good location, well stocked and good prices. I wish it was not so dark in the store. And the isles are a bit crowded. It can be hard to find what you want.

A very helpful staff at the EC & Lakeshore stores. I too have to agree that it's a bit pricey. How about a sale once in a while?

Got a steal from Mark's. Dakota Fleeced Lined Duck Jacket for ONLY $9.99. Amazing! Thank you to Marks

You can’t beat Mark’s for everyday, down to earth clothing and work wear. This is a reliable store that you can count on to provide quality and consistent wear and service.

I went to Mark's just for fun. It is amazing how much they have changed. They have lots of amazing products at very reasonable prices. You should head there now. They have a lot of items on clearance.

Went out my way to go here because of their later hours to find NO stock of the sale item I wanted. New layout makes stuff hard to find in general.

I'd to return an item & exchange a Small size, the staff was very helpful & friendly, he ordered for my exchange because Small size is not available in the store.

Great value for our money's worth of good quality of Canadian goods. I always leave there satisfied

I have not been here for sometime now but like the new arrangement, perhaps a sign safety wear left.

Good prices! Was in need of some basics n comfy cosy clothing! Bf got a bday gift perfect for his mother?

Got great winter boots. The last pair in my size was the display pair, and the staff helped me match it up no problem.

I'm not a fan of all the products here, but for the most part they are well priced and have quality materials. I would like to see them improve their marketing by focusing on kids clothes too. The other options, like Walmart, are far too low quality. Thank you. And make sure you team up with some good designers so you can make a line that is well fitted.xoxo