Marshalls & HomeSense

Worst customer service and managment you could ever ask for! They refused to accept my return because the price label was off the product. Seemingly they couldn't just scan it and needed to find the items on my receipt which was too "time consuming" for them so they asked me to go back to the store I bought it from! The assistant manager (blonde lady with glasses) is way too rude for being in customer service industry!
They're great in wasting people's time.

The lady with blond hair and glasses was so rude and full of attitude to the customer who wanted to do a return! She couldn't control her voice tone and literally was yelling. The customer ended up leaving without getting the proper service. Shame on Marshalls for promoting toxic bahviours by hiring such rude people

On Monday, October 30th, I visited Marshall at Hillcrest Mall. I attempted to make a purchase using my debit card, and the transaction was initially accepted. However, as I was ready to receive the receipt with all my items in hand, the cashier informed me that the transaction had failed, and the payment hadn't gone through.

I showed them my bank account, which clearly displayed a payment made to 'Marshalls-home_m. ' Their response was that there was nothing they could do, and I should contact my bank for a refund. I politely requested some documentation from them confirming the transaction failure, showing that the money hadn't been received by Marshall, as it appeared in my bank statement. However, they insisted that the only option was to either repay for the items or leave empty-handed, without any proof of the failed transaction. Frustratingly, I displayed my bank account details once more to emphasize that I had indeed made the payment, and if there was an issue, they should find a solution.

Their response was, 'You haven't paid anything, madam; that money is not in our system. ' Unsurprisingly, my bank confirmed that the money had been transferred successfully to Marshall, and there were no pending transactions. This left me without my money, without my purchased items, and with a terribly frustrating waste of time. This experience has been nothing short of a complete disappointment. I hope Marshall can address such issues better in the future.

This is my go-to spot for window shopping. They have something for every season, occasion, and age group. However, the only drawback is that occasionally, you might not find your size as they typically stock only one or two sizes from each models.

We always visit this HomeSense branch. There is always a long line up to see a cashier. I have changed my mind on purchasing items many times due to the long line up. I hope they can fix this up issue soon!

Came to return a few chairs that i had purchased at a reduced price due to there being slight staining. Assistant manager informed me that the chairs look “used” and they couldn’t find the tags so they took longer to do the refund since she thought i didn’t buy the chairs from them. Was a little dissapointed from this experience.

Like many other Marshalls & Homesense stores, this one was nice and spacious, but a little bit messy. The line up and wait time to cash out can get very long since only 2-3 registers were open. I would recommend having more cashiers open for the future if there's a long line up of customers just waiting to pay or do refunds.

My freind absolutely loved this place my daughter was with us she is a regular visitor I recommend it for everyone

A nice store located near Young and 16th Ave in Richmond Hill inside Hillcrest mall. Plenty of parking lots.

Best store I've ever been to. Right as you walk into the store there is always someone there to greet you (when covid was really bad), they are always very friendly. I also wanted to say that the coordinators are just amazing especially Scilla. Scilla has been so kind and nice to the customers. All of the store managers are amazing. The store overall is a great place to go to do a small little shopping for your house or if you want to buy clothes for your kids or yourself. Amazing job. I highly recommend Marshalls and HomeSense at Hillcrest Mall!

I've had now 2 horrible checkout experiences at this store and the location at Vaughan Mills.

I bought a few items at Vaughan mills. Gave them my TJX loyalty card to scan. The cashier who checked me out at Vaughan mills was struggling, I asked if he was new, he said no. He didn't wrap my vases nicely so I asked him for paper and did it. And then he didn't ask to scan my TJX card so I asked him to do it and he did.

Then I went to return 2 of the vases at the Hillcrest location and I was 12 days after purchase date. Which is never an issue because as a TJX member I have 30days to return. But apparently he didn't scan my card properly and there's only 10 days to return for refund. So they wouldn't refund me. I said, I'm a member go ahead and look me up, The manager Mary Jane came over and said no he needed to scan it in, go back to that location and make them return it for you. I did not want to run to another location to fight with them so I just took the credit.

Another customer heard what was happening and stopped me on the way out and said, "That manager is horrible, she can easily do the refund for you without the card having been scanned but she's refusing because she doesn't feel like giving the refund as it will affect her numbers. I've had major issues at this location too and every time I get Mary Jane called over she's not accommodating at all and horrible customer service. " I said thanks for letting me know as I had never been to that location before only Vaughan mills.

Anyways, one bad checkout/cashier experience I can handle, 2, not great, but 3 times? That shows a pattern. Moral of the story- return what you want to return within 1 week or don't shop there.

My wife went to store to return a broken sold merchandise. Store staff mentioned that they don’t sell damaged merchandise.

Basically tell the us as a custoemr we’re lying.

The value of this merchandise was $13 but the value of me sharing this experience is much more.

Learn how to treat customers and know that customers don’t always lie. We simply open the merchandise at home and removed the box and inside the container was broken.

I hope this $13 argument was to your satisfaction.

Date of visit: Jan 28th 2022

Not too many stores. Lots of stores are either closing down or typical franchise are taking over. The only part I like about Hillcrest is the indigo store.

The worst customer service ever!
They don’t know how to accommodate customers needs and they don’t even listen to you when you try to explain the situation for them!
Will never come back to this branch!

A lot of stores in big malls where there is a lot of customer traffic are disorganized or cluttered. Not this one, I have always seen staff rearranging items back to its dedicated isles. Should you have any questions, they are very polite and patient to answer it. You do get a lot of variety of products at reasonable prices here.

If you want to fine stuff you have to spend time in the store.
Normally you can find them