Excellent service today! I accidentally dropped some of my order on the floor, the front of house staff noticed and came right over to help me. The BOH grabbed me a new container to help me out. Above normal fast food service! Plus, the food was hot, fast, and fresh. What great experience. They have a gem in the young woman working here today and kitchen staff!
The customer service at the Brock location is one of the best. I wanted to take my daughter and her friends to have dinner for her birthday. The manager on duty Umair was so very helpful and kind to cater to this request. The tables were set to accommodate us before we got there. They are very courteous and kind. Our #1 place to go to.
I went with my family once i discovered that they serve Halal food. Really enjoyed quality of food and fast service. Really like the service by Umair who was on the front counter, very courteous and helpful person, as it was our first time so he guided us. Also the person in the kitchen i did not remember his name but he has big biceps:) lol prepares tasty food within no time.
The food was really yummy and chicken was fully cooked. Staff was so nice and i highly recommend everyone to visit this branch too. Services were very satisfactory
The service here is terrible. I placed my order on the app. I took 20 min to get there and still had to wait. This is not the first time I've encountered mediocre service at this location. The last time i went was a sunday afternoon and they had 5 to 6 customers waiting because they had no chicken ready. So now I'm definitely not going back.
To the owners - please teach the staff to work with a sense of urgency or hire staff experienced with working in a fast paced fast food environment.
How does it take 30 mins or more to make 1 Big Mary and 2 Sidekicks? Like if the chicken was that incredible, it would be worth the wait. However for like mid tier chicken, why would you want to wait this long. Even ordering ahead doesn't work out as they usually get the order wrong or portion sizes are very small.
I ordered 2 sandwiches, med fries and med gravy. Got the order home- the fries were soft cold and not cooked. The chicken sandwiches were cold- I don’t think the bun had been warmed at all and the gravy was on its side and had drained out in the bottom of bag. We were careful to hold the bag upright on way, so it must have been put in bag on side without lid being tight. I called and the gal at front was apologetic and offered free combo, fries gravy next time. But totally disappointed for first time with this location. Besides this was a treat for my sister was is visiting!
Very rude staff not knowledgeable about specials or food.have no time for customers. I inquire when will their special end she had no clue and was rude about it.she said in a few minutes. Manager should do something about this
If possible I would have given 0 star rating. This is one of the worst location of Mary Browns. Staff is rude and food is awful. Wait times are crazy even after placing a mobile order.
I'm done with ordering food from this location! They need more training on how to properly dress a burger. They over microwave the burger buns including the lettuce, pickles & tomatoes instead of it being fresh and cold it looks shrivled up & cooked! The coleslaw had a stale old taste. Only thing good was the can pop of course lol. Going forward, I will just drive to the scarbrough location they make all food fresh!
March 29th 2023. Arrived on my lunch break at 11: 11 am the cashier notified me that they had NOTHING ready. Thank you for wasting my ******* time. Losers! 4.3 my *******