Masala Bay

The best indian food I've had in the region. Amazing food with excellent flavors. Good portion sizes and good prices. Good amount of meat in dishes! Definitely recommend. This place is a bit tucked away and isn't usually busy at dinner time but I've never been disappointed by the food. It's not a bougie looking place but it doesn't matter because the food is soo good. Service is a bit awkward (in English) but the food is soo good.

We had been going to the same place for years to get our Indian where unfortunately it had to close. I love lamb or goat Saag and either other places didn't make jt or was a disappointment. I am glad we tried Masala Bay again as their Lamb Saag was some of the best I have had in a long time! The chicken korma was great too. Unless another place opens up around corner from us to try, Masala Bay will be our go to restaurant for our Indian fix!

This place is a shadow of its former self. It was bought by new management recently, and it’s not nearly as good. The food is passable, but the service is terrible. The place is staffed by what looks like students, who spend more time looking at their phones (maybe fulling UberEats?) than tending to the customers who show up in the restaurant. If you want to wait an hour to get your bill, then this is the place go! If I were the new owners, I’d show up at the restaurant more, rather than let it be run by students, and then maybe your customers would want to come back. I think there are better experiences to be had locally for your ‘night out’ now.

We have both frequented a lot of restaurants in our short 30 years on earth, especially Indian cuisine. This was by far the worst dine in experience for me. I literally have nothing positive to say, except that the establishment seemed clean. But that doesn’t make up for anything else.

The server seemed annoyed that we were there, no music, we were given water but had to ask THREE TIMES for cups and twice for a Diet Coke.

Food was super sweet, like inedibly so. Wouldn’t even bother taking leftovers home.

There was no menu available, just QR code. I didn’t have my phone so server said she would get “the tab. ” This meant tablet, but didn’t make sense to us, nor the people that came in after to the ominously quiet and empty restaurant who left after being seated and going through the exact same negative experience with lack of menu and the “tab. ”

Thinking the server was new and shy I explained to her that saying you’ll get the tab before someone has ordered is confusing at the very least. She said tablet was like a pill and people would take offense, so I doubt that feedback was onboarded.

Needless to say, this experience has left me feeling disappointed and full of regret. I hope this review helps someone else make the right decision before going through the same negative experience.

Ordered take-out picked it up. Simple order. Overall, food I received tasted good. Specifically asked for tamarind sauce when I called to order, for the samosa order and was told it was included. Of course when I got home NO tamarind sauce. Yes, I called to tell the restaurant to tell them it was missing and they apologized. Star rating reflects my disappointment with not getting what I ordered.

Butter chicken was sweet with almost barbecue like flavour. The chicken was dry too. Dal makhani was average, though too spicy for my preference. Lamb korma was very good.

We ordered for Valentines Day not realizing the owners had changed. We had butter chicken and chicken korma both of which were no where close to what we’ve experienced in the past. The butter chicken tasted like tomato soup with spices added. Korma was way too sweet and consistency was off. Really too bad as this was our favourite Indian restaurant in the city.

This used to be my favorite Indian restaurant in Waterloo. Sadly, the quality of the food has declined a lot. I ordered through a delivery service and as soon as I opened the containers I could tell it wasn't the same. It wasn't terrible but I likely won't be ordering again, the chef has obviously changed. The tikka masala was extremely watery and tasted a lot like canned tomato soup.

I ordered Paneer Masala, it is not very tasty and the worst part is it has so much oil in it.
Are you serious? I can literally see people complaining in the reviews about the access Oil and here you are, learned nothing.

I visited the place after some months. Came to know that new owner has taken over the restaurant. Food was amazing and the place got more spacious. Must try their tikka masala and Indian goat curry. I’ll suggest people who love spice to try this restaurant.

I have visited this place about 7 years ago for lunch buffet and dinner. The food was good and the ambience very commendable at that time. Given my previous positive experience I thought I will go back to this place for dinner while visiting Waterloo yesterday. Unfortunately my experience was quite the opposite. Everything was exorbitantly priced and the food quality was extremely poor. My dish was bland and not cooked properly. The service was quite poor overall as well. Will not recommend this place anymore. In any case I rarely write reviews but I thought I must share this experience. Definitely not value for money.

Ordered Kadai paneer and naan using Doordash and this is what I got. There is literally no gravy and its entirely full of oil. The bag it came in was also drenched in oil and got all over my fingers before opening the delivery. Tastes like nothing, paneer was chewy and overall just wasted my money. Threw out the whole thing. As a student, I wasted my money on this and I’m still hungry. Disgraceful business, absolutely unethical…