Masonville Manor Retirement Residence

The wage you offer employees for serving and cleaning is $15.50/hr
Bonus; "free or discounted food" Are you kidding me? Thats a slap in the face!
Likely a mention since you don't pay a living wage.
Scary how you can be so cheap.

Its a business.they don't care bout your loved ones only making money. President/ CEO used to run Canadian Tire.it's just a numbers game to them.they're out to make money for themselves and share holders.nothin else.think the boss would have experience with the elderly
not just tires. I feel for
everyone living in thier homes

A year ago we thought the only option for my grandmother might be a nursing home as it was clear she could no longer live on her own. We are so happy we checked out Masonville Manor first! It was the perfect amount of support to allow her to continue to live as independently as possible for as long as possible.

It has a cozy "homey" feel instead of some of the other ones that felt so clinical. Their activity calendar is always full of so many different types of things to do. The staff have been fabulous - they really get to know the residents, greeting my grandmother by name, asking about her pet, and even knowing her breakfast order before she even says it. Our family is so thankful for the peace of mind we received having her at Masonville Manor.

I have had the absolute pleasure of spending everyday over the last year with the amazing residents that call this place home, working for a team that works together like a family is amazing, having understanding leaders who are always there to listen and to teach I can’t thank them enough, watching residents come together and play games or whatever activities planned for the day, I love being able to work here and continue to learn and grow!

My name is Meagan and I'm a full time server here currently. I've worked here for nearly a full year and have learned a lot of great things and met wonderful people because of it.
This is a home for not only our residents but also for the staff. We puts as much care and love into our team as we do our residents which is so different and refreshing in a job. It's hard work but it's so worth it to see our residents laughing and smiling each day. Getting to hear their stories and history is such a gift to have.
We are not perfect people and when we faulter we take accountability in out actions and learn and grow from them to better care for our residents. This is a job that grows with you and the more you put in the more you get and, that's something I love about Masonville.

In my experience as a volunteer, I have found the staff to be engaging with residents, co-workers and volunteers alike. Programming / activities for the residents are organized with great care. Masonville Manor is tidy, spacious and they offer delicious meals too!

I have been doing sing alongs with the residents and it is always the highlight of my week. The staff always greet me with a smile and kind words. The residents are so appreciative and I love seeing their faces light up when the piano gets pulled out. It is such a pleasant place to be and I look forward to continuing this service for the residents.

I recently attended an open house and was impressed with the warm atmosphere, knowledgeable sales staff, and the food services.

The place is good for clients. However, my couple of friends are working over there, they were hired by saying to working with concierge department however now they are serving or in cleaning department, which is not fair. I am pretty sure that they are good at their work, however it’s the recruitment who ensures for concierge and then shift to some else. Need to change.

Driver is rude. Blocked a car in a handicap spot and was rude when asked politely to move. Drove ahead arrogantly barely making room for the car to back out of it's spot. I overheard him bad mouthing the senior who had asked him to move to the residents in the van. If this is how the staff behave outside of the residence I can only imagine what goes on inside closed doors.

I would give no stars if I could. As owner of a pharmaceutical delivery company representing 15 pharmacies I have them on a do not deliver list. Delivery drivers are subject to a lengthy time consuming screening process, then to have a swab test. I can assure you no one ever wants to subject themselves unnecessarily the swab. The staff could quite easily accept at the lobby but they wont. Its the opposite of the other dozens of nursing homes we deliver to.

Be prepared to switch pharmacies if you want care here, its unfair to the delivery driver to get a nose bleed and spend 30 minutes to get in the building.

No doubt a facility one can call and feel home. Would have given a 5 star if being a staff; I felt like working With family.
Except couple, everyone in management needs to learn how to operate a business with people working for them. Period!