Kyle and Shayne were amazing! Took their time to explain everything to me, I have been to many garages and I have always felt like I wasn’t respected as a female. They are two individuals that made sure I knew what was being said and that I understood everything. Kudos to them for being so transparent and with the times being as they are I was respected as a female. I am a life long client now
Shayne and Kyle were fantastic to deal with, I cannot say enough for their professionalism and quality of work while still maintaining a friendly and inviting atmosphere. They went above and beyond to have me back in my vehicle for a price that didn’t break the bank. I would recommend Kyle, Shayne and their team to anyone in need of repairs. Keep up the great work!
If I could them zero stars I would! My young son took his car in for a simple safety and they mislead him, took advantage of him and robbed him! Very dishonest and unprofessional! I know! I took the car in myself for a safety less than 2 months ago somewhere else nothing wrong with the car! You guys are crooks! Shame on you! Next. BBB!
Kyle was excellent with us and our issue with the car. He listened carefully to what we had to say, didn't jump to conclusions, and they took the time to properly diagnose and repair what was needed. ONLY WHAT WAS NEEDED. They are such a breath of fresh air with their honest assessments and we felt like we trusted them from the first conversation we had with Kyle. We will absolutely return when the need arises, and recommend them to all our friends. Thanks to the Master Mechanic Team!
What amazing service! Kyle is honest, transparent, and extremely fair. He doesn't over charge, and he communicates so well during the entire car repair process. You've earned a customer for life!
I know they have really good reviews and I'm sure many of their customers had great experiences. Initially my experience was okay. Mike treated me well and was responsive. I didn't expect him to communicate with me through his personal #.
They replaced my brakes, hub bearings etc at the time and did a decent job. The brakes They put in were squeeky so I had to go back. They tried fixing it but the noise was still there and eventually went away on its own. Not sure if they used good quality brakes but thats what I experienced. I felt a bit rushed as they didn't check other things or at least they didn't give me a break down.
Even though I had issues with the brakes and felt rushed as they were really busy, I went back to have my winter tires replaced. I told Mike I wanted good quality tires as I was using my van for work and it's a heavy load usually with rear wheel drive not much traction on snow. He called me and told me the tires I wanted weren't in stock and the tires he will be putting in are really great and that I will be very happy with them. They were cheap tires from Canadian tire. I didn't know until I looked it up
Unfortunately I wasn't, and let him know right away that I didn't feel safe as I was barely making it home each time we had a bit of snow, especially a storm. At That time I had commitments with work and couldn't get time off to replace it. I realized it wasnt snowing as much and wasn't fare to Go back now and have him swap it out. I was willing to pay the difference in price as well. I made Mike an offer and said I will bring the van in after winter and ill take summer tires instead and he can make it up to me that way.
After countless efforts to make an appointment to bring the van in not only for the tires but for work to be done to it. I got ignored and ghosted.
I had no choice but to take my van elsewhere. I ended up spending $3100+hst elsewhe, when it could've been here.
I'm disappointed with the outcome as I really thought I found my go to mechanic.
This place made me feel very safe when buying a used vehicle for my two teenagers. Checked everything out and told me what needed repair - which was nothing! So honest and friendly. Definitely the place to go for all vehicle repairs.
This was my first time coming here, I was super worried because of my experience with the dealership I got my car from, but I wanted to try here due to the ratings, so I cancelled my appointment with the dealership and took my car here.thank GOD I did! I LOVE them so so much, I will 1,000,000% be bringing my car back here for any services I need done! Seriously, thank you guys so much, I will be recommending you guys and will be back in the future! -Alicia
Absolutely the best experience i’ve had at a mechanic, i had a flat tire & the squeezed me in the same day which i really appreciated! They’re super honest & fast & friendly service:) highly recommend!
Was hearing a weird noise coming from the front end of my car after just having the tire patched and was worried there was something else wrong with it. They weren't accepting anymore walk ins but Mike was generous with his time and looked at my car anyway. Everything was fine with the car in the end but I am grateful for his patience and willingness reassure me! Amazing service!
Mike and his team have wonderful customer service skills including a quick response time and clear communication. I appreciate the way Mike took care of me. It was a headache trying to get my car repaired. I am glad i decide to call!
Had my Honda CRV brake pads and rotors replaced by Mike today. He's very punctual (got my car ready as he said even though he was busy). He seemed honest and gave me a fair price compared to other places I called. Will definately be visiting him for future needs. Thanks man!
Mike and his crew were quick and efficient in getting our car in for an emergency flat tire. They were friendly and easy to work with. Bonus: we were in and out in less than an hour. *Highly* recommend! Thanks again Mike!
Very good experience here, will go again when I need car services. Daniella spent a lot of her time on the phone with me going over the details of different tire options and all of their specs. Mike and the team were exceptionally friendly and helpful. They replaced my tires and brakes in a very efficient amount of time, faster than expected. They also performed a safety inspection so that I could purchase the car from the dealership and made it a simple process for me. The pricing was very reasonable and fair. My car now drives so much more safely and easily in the snow! Thank you team!
I called last minute with a safety concern with my car. Not only did Mike make time for me that day, but he had my car inspected and ready to go in an hour! And at no charge! I highly recommend Mike!