Mastermind Toys

Good service, lots of smiles. Great prices and lots of discounts on products available

Terrible management. Similar to other recent reviews, I went to return items and they said my items were final sale. Nowhere on my receipt does it say final sale. At the time of purchase, I was not told it was final sale. In fact I remember asking the salesperson at the time of purchase if my items were final sale and she said no. It sounds like they are trying to apply a new policy and are handling it in a very poor way. The assistant manager was fishing for fake reasons not to give me a refund. She finally gave me a store credit, but it should have been a proper refund. After using my store credit, I will not be shopping here again.

Very unprofessional staff and limited choice to buy toys. Their prices are higher than other shops.

Store management should pay attention to the fact that half of the products do not have price tags and it is very difficult to stand in line just to find out the price, which may not fit the budget. My child really wanted a globe, there were 4 and none had a price on them and we had to wait in line as there were no employees around to find out the $230~ price which did not fit our budget. Then another 30% of the items had no price that we looked at but we didn't have time to go ahead and back in line to stand in line. Plus the child is sad. I conclude that the store management does not value customer time.