McCarthy Uniforms

Ordered November 16. Was told they are going to ship Nov. 25, still "in process" on Dec. 1st.so I emailed them looking for an update. They said the 6th.looked this morning (Dec 8th) and it still says "in process". My son needs clothes for his school. Not sure why it is taking so long.
I'm not looking for them for free or anything but a refund of some kind would be nice as I had to purchase shirts off someone from Facebook.

Ontario tax NOT required for children clothing! Obviously for kids at school uniform order so why is there Ontario tax 8%? Advertise click and collect for ALL schools uniform yeah but cannot collect options for eastern shipping cost.in relation to order excessive shipping free over 150$ order while same province free shipping is about for a 75$ orders in market. No option for free pick up in schools
Where you don't have a "collect store" pass Toronto and servicing schools eastern Ontario contract at least a Depot somewhere less than 7 hours away would surely accomodate!

When we went here, all was fine except they gave us the wrong shirt, 2 times before we actually received the right one.

Had a great experience at McCarthy's today. Was getting my daughter fitted for grade 9 uniforms. The staff (Alexis?) was very knowledgeable and helpful. Made the whole process quick and easy for us.

Absolutely the most horrendous system we have dealt with. The local staff in PTBO were pleasant and did their best, but clearly they have no training or support on how their system works. In my opinion this is what happens when you give one company a monopoly over anything, in this case school uniforms, and they don't care about customer service. My wife called CS and they said she was not allowed to cancel an order, so we just went to the local Peterborough store. A discrepancy of a pencil case bar code kept us at the counter for 20 minutes while the very kind employee tried to sort it out with her manager using which appeared to be her personal iPhone. This company does not deserve the contract, and I need to wonder why it even has it? Why can't we simply get school uniforms from Amazon?

I am disappointed by the customer service and the extent to which they are ready to help. We buy uniforms worth hundreds of dollars but if we miss a chance to clam the voucher in time it's gone forever. They don't even consider once. That is disappointing for me but have no choice but to buy uniforms from them only.

Updated review after warranty:
Clothing is not made to be durable even on a delicate cycle (washer and dryer) but there is a warranty in place. It isn't ideal but is better than no return policy whatsoever.
Staff are polite and customer service is top notch.

Pictures show loose stitching after three weeks of daily wear.

Had the most positive experience at McCarthy's. Very friendly and knowledgeable staff. Continuing clean as we were there. Thank you for making our first visit awesome.

Very long unacceptable phone wait! No online order instructions as to know if items are backorder at the time of ordering. Payment processed in advance of stock and HST paid on children clothes. Procurement of contract by school boards are to be reviewed.

Confused as to why the clothes are SO expensive when we HAVE to buy them here. One plain T with a logo embossed on it is a little under $16 but the exact same plain T is just $4 elsewhere?

Staff are over the top friendly. We were in and out within 15 minutes. A great shopping experience.

Great customer service! Breanne was very helpful and attentive. She is very good at what she does and really seems to care that my children were comfortable with what we purchased for them. Store was clean and well organized. Wish they had full time hoirs instead of odd days open.

***You might want to update the store hours on your Peterborough store hours.apparently they are closed on Tuesday and Thursday now.
A waste of a trip out there today.
Head office customer service is also pitiful!
Enjoy you day!

We have "special ordered" pants with an elastic wait for a student with special needs twice. The first pair took 4 months to arrive and were not hemmed. We just recieved a second pair which came in less than one month which were very pleased to have them for the start of school but were dissapiponted that we recieved pants unhemmed with a 36" unfinished inseam which need to be shortened to a 28"inseam. The salesperson sent an email directly to the seamstress requesting the pants be hemmed. The cost of having 2 pair of pants altered is almost the price of 1 pair of pants. Not impressed. Perhaps some could define Special Order" for me!

***From McCarthys Website***
Special Orders
McCarthy is particularly sensitive to those who may require special or custom uniform items due to: size, maternity, physical challenges. There are no extra fees or service charges for these custom orders, and they are handled confidentially and professionall