McDonald's
15 reviews 637 Cundles Rd E Bldg R, Barrie, ON +1 705-720-2356 www.mcdonalds.com/ca/en-ca/restaurant-locator.html suggest an edit
08 August 2023 21:16
I just had a big mac delivered to me using Uber Eats and when I went to go and eat it, it had the junior chicken sauce on it instead of big mac sauce. Not sure how they made that mistake, but I couldn’t eat it because it was so gross, so I’m glad I at least got fries. Pretty disappointed that I waited almost an hour for a big mac and it came with a completely different sauce on it instead.
01 August 2023 20:01
Fries were fresh and good. Burgers were made poorly and tasted old. Customer service was fair, but not well. Probably won't come back
27 July 2023 22:17
Never again will I go to this McDonald's. 3 times now I have gotten my food cold. WHAT IS WRONG WITH MANAGEMENT TO LET THIS HAPPEN.
21 July 2023 16:46
Honestly my daughter loves McDonald's and it's not my favourite place but this particular location is very clean, service is amazing and it's super busy so the food is always fresh. The cashier gave us a number and brought our order right to the table which we appreciated!
08 July 2023 17:30
Got my order wrong in the drive thru drove all the way back for them to have my order there for me to grab it drive all the way home for it to be wrong again. Kids will have to starve not coming back. Deathly allergic to onions
07 July 2023 23:18
I was just eating chicken nuggets from here and I bit into one of them and was chewing and I bit something hard and really hurt my tooth. I spit it out so see it’s a chunk of bone or something the length of my pinky nail…not impressed…
06 July 2023 11:33
Very clean and friendly restaurant. I had the pleasure and dealing with manager Rachel who was very calm and pleasant to interact with.they ran out of a specific item and she was kind enough to refund me and stil provid me an alternative.thank you Rachel
05 July 2023 20:23
Ordered 2 hamburgers and small fry
They told us they were making fresh batch of fries and just a short wait
We waited 15-20 minutes and when we got our food the burgers were thrown together and fries tasted like day old fries. They sure lied about them being a fresh batch! We will never go back to that McDonald's. Totally disappointed!
They told us they were making fresh batch of fries and just a short wait
We waited 15-20 minutes and when we got our food the burgers were thrown together and fries tasted like day old fries. They sure lied about them being a fresh batch! We will never go back to that McDonald's. Totally disappointed!
01 July 2023 7:35
Tuesday July 4,2023
1: 30 am. Ordered a snack size Score McFlurry. Drove to sit in parking lot to eat and discovered that there was no score bits. Drive back in line to get a replacement and only to be refused a replacement. Girl said she made it herself and made sure she put toppings in on bottom and top. I suggested she check the dispenser and see if it was working properly and kept showing her the ice cream.she argued with me. I asked for my Money back and she did refund and I gave her back the ice cream. Went to another location and got a new one that was done write. Then realized she gave me a refund for a bigger size that I did not buy. Went to return to Cundles location because the till would be short and go show her the receipt and a proper score McFluury. Blond girl was polite and had name tag on. The original girl who was being rude did not have her name tag on. I was trying to explain to her that she needed to check the dispenser to make sure the score bits were coming out properly and not a powder. She continued to argue with me and accuse me of trying to get free food! Meanwhile I gave back my original flurry. I also showed the receipt from the other location to show that I had not asked for extra toppings because she said that’s what they did for me. She was not taking any ownership for the mistake. It was not personal by any means. The customer service here was really awful and despite the refund she still didn’t make it right and my concern is that the next few customers asking for the score McFlurry are going to get powdered topping instead of the proper chunks.
Sometimes good people come through and are willing to help. I was willing to give the difference back from the medium MacFlurry to the snack size. And not looking for free food! I normally go to the Dunlop location on my way to work in the mornings and get my 6 cranberry orange muffins. These people know me as a regular as. I have never in an entire year complained and misused the service to get free food. The Dunlop morning crew know me well and are great. This Cundles location has had great kids working there and I have called in to tell about great customer service from two good employees.
But this particular girl is a bad representation of McDonald and was at least happy to see the other girl was kind.
1: 30 am. Ordered a snack size Score McFlurry. Drove to sit in parking lot to eat and discovered that there was no score bits. Drive back in line to get a replacement and only to be refused a replacement. Girl said she made it herself and made sure she put toppings in on bottom and top. I suggested she check the dispenser and see if it was working properly and kept showing her the ice cream.she argued with me. I asked for my Money back and she did refund and I gave her back the ice cream. Went to another location and got a new one that was done write. Then realized she gave me a refund for a bigger size that I did not buy. Went to return to Cundles location because the till would be short and go show her the receipt and a proper score McFluury. Blond girl was polite and had name tag on. The original girl who was being rude did not have her name tag on. I was trying to explain to her that she needed to check the dispenser to make sure the score bits were coming out properly and not a powder. She continued to argue with me and accuse me of trying to get free food! Meanwhile I gave back my original flurry. I also showed the receipt from the other location to show that I had not asked for extra toppings because she said that’s what they did for me. She was not taking any ownership for the mistake. It was not personal by any means. The customer service here was really awful and despite the refund she still didn’t make it right and my concern is that the next few customers asking for the score McFlurry are going to get powdered topping instead of the proper chunks.
Sometimes good people come through and are willing to help. I was willing to give the difference back from the medium MacFlurry to the snack size. And not looking for free food! I normally go to the Dunlop location on my way to work in the mornings and get my 6 cranberry orange muffins. These people know me as a regular as. I have never in an entire year complained and misused the service to get free food. The Dunlop morning crew know me well and are great. This Cundles location has had great kids working there and I have called in to tell about great customer service from two good employees.
But this particular girl is a bad representation of McDonald and was at least happy to see the other girl was kind.
28 June 2023 22:46
Manager absolutely disgusting and inhumane. No compassion. Hope his daughter becomes homless and is refused food. Maybe it will open his eyes to how disgusting his actions are. Shame on you.
19 June 2023 16:46
I ordered a blt and sausage no egg orange juice and a hash brown and I got a blt covered in mayonnaise no sausage and Apple juice
28 April 2023 21:14
Just was given the most disgusting burger ive probably ever received from a McDonalds in my life. DROWNING in grease with basically no toppings. Ripped bun. This is the new BBQ Chipotle Quarter Pounder? Absolutley beyond unacceptable.
26 April 2023 8:29
2: 30am, on a Wednesday. Not a soul in queue. I order a very simple combo and nuggets.
The staff demonstrate that, with at least 3 people visible, and only one customer (me) to serve, that they are incapable of making sure that the 3 items that should be in the bag, are indeed there. 3 simple items.
I drive home. I notice the missing nuggets and sauce. I drive back.
When I return, the manager offers to give me the nuggets that I have already paid for. I tell her the rest of my food has gone cold. They refuse to replace the items. They refuse to even check. They refuse me a refund. When I tell them that I will return, they act like theyre being threatened! Over chicken nuggets?
GIVE ME A BREAK!
I've gone to McDonalds a ton of times over my 40+ years. I've had things go wrong many, many times. To err is human.
This was the very first time I've ever seen a manager fail on such a colossal level. I've worked in food and beverage for at least 15 years. Companies account for spoilage, accidents, etc. It's built into their budget, in fact.
But they make money from customers. They acknowledged that they made a mistake, but they failed to do what was right. I paid for a hot meal. I was not given one. I was not apologized to. They did not fix their mistake. They did not refund me. I did not receive the items I paid for. And they treated me like I'm the one who was problematic. Over 10 lousy chicken nuggets.
Not all McDonalds are as fundamentally flawed as this one seems to be. How anyone can be given a position of responsibility and not understand the core principle of making your customers happy, or giving them what they paid for, is absolutely incomprehensible.
It is not a stretch to assume that the person who appointed this person a manager has made similar errors in judgement, and that the entire staff is suspect. You can expect customers to be upset when you fail to meet their expectations, and even more so when you fail to do so when they make you aware of it!
At THIS location, at Cundles and Duckworth, you can expect to be gaslit when you complain about their blatant disrespect. Until they refund me for the items I still have not received, this is technically theft!
This McDonalds should be avoided at all costs. Be fairly warned.
The staff demonstrate that, with at least 3 people visible, and only one customer (me) to serve, that they are incapable of making sure that the 3 items that should be in the bag, are indeed there. 3 simple items.
I drive home. I notice the missing nuggets and sauce. I drive back.
When I return, the manager offers to give me the nuggets that I have already paid for. I tell her the rest of my food has gone cold. They refuse to replace the items. They refuse to even check. They refuse me a refund. When I tell them that I will return, they act like theyre being threatened! Over chicken nuggets?
GIVE ME A BREAK!
I've gone to McDonalds a ton of times over my 40+ years. I've had things go wrong many, many times. To err is human.
This was the very first time I've ever seen a manager fail on such a colossal level. I've worked in food and beverage for at least 15 years. Companies account for spoilage, accidents, etc. It's built into their budget, in fact.
But they make money from customers. They acknowledged that they made a mistake, but they failed to do what was right. I paid for a hot meal. I was not given one. I was not apologized to. They did not fix their mistake. They did not refund me. I did not receive the items I paid for. And they treated me like I'm the one who was problematic. Over 10 lousy chicken nuggets.
Not all McDonalds are as fundamentally flawed as this one seems to be. How anyone can be given a position of responsibility and not understand the core principle of making your customers happy, or giving them what they paid for, is absolutely incomprehensible.
It is not a stretch to assume that the person who appointed this person a manager has made similar errors in judgement, and that the entire staff is suspect. You can expect customers to be upset when you fail to meet their expectations, and even more so when you fail to do so when they make you aware of it!
At THIS location, at Cundles and Duckworth, you can expect to be gaslit when you complain about their blatant disrespect. Until they refund me for the items I still have not received, this is technically theft!
This McDonalds should be avoided at all costs. Be fairly warned.
22 April 2023 14:07
Had to to wait 5 minutes for crispy chicken which I fully understand, I'd rather wait and have it fresh out of the vat
14 April 2023 8:04
Next time you make me a wrap that I've paid for, could you actually wrap the thing, instead of making it look like you've played football with it out back,
Cheers
Cheers