MCI The Doctor's Office Meadowvale

No one ever answers the phone. You have to go in person and try your luck. They are so lucky that there is a shortage of MDs in Ontario otherwise no one would ever use this place

My doctor is absolutely great but if you are trying to call the reception for an appointment no one answers and if they answer I think the receptionists panic and find a excuse to put you on a forever hold.

I think medical clinics are like royalty and don't care about improvement. And by giving an appointment they are doing us a favour.

Maybe that's why they put in a lot of effort to select a good tune to play for calls on hold. 5 stars for that.

Very good doctor and the worst receptionist you can possibly deal with
Late or no pick up when you call and rude, unprofessional and unpleasant experience eveytime

1) Why is it every time one phones The
Reception Final answer & straight to
One Moment pls puts you on hold 26-20 mins then hangs up!
2) So go to your website to Book online
Doesn’t let you just Keeps loping back to Sign up or sign in Pages?
You say Thank in everyone of your Reviews but nothing is Done about it.
Some of the same Reviews are years old
With same problems?
1) Upgrade your Phone Answering System to receive call backs, positioning in Calls, if so bush at Reception be able to keep your number & get a call Back!
3) Get IT to fix your Website so your patients can book online

Dr Saleem is A Great Family Dr

Unfortunately my son and I have family doctor in this clinic: MCI Meadowvale. Took at least 20-30 minutes to reach out the receptionist and she said they don't have record that my son ever met the family doctor there. WHAT?
Then I asked her back, who is my son's family doctor then?
Who gave him immunizations since he was a baby if he never visited Dr Martin there as family doctor?
How come this doctor office lost the records?
Finally she told me that if patients do not come for a long time, they can't find the record in the computer anymore.
She asked me why it's been years I and my son didn't visit the family doctor there but visited other doctors? I told her those were walk ins. The main reason is because it's too hard to make appointment, at least 20-30 minutes on hold before receptionist pick up the call, and every time we are sick it doesn't make sense to wait family doctor in the next 2 or 3 weeks or even a month later, right?
At every time you have appointment, at least you have to wait 1-2 hours before your turn, then wait another 30 minutes in the room. Ridiculous!
I am thinking to find a better doctor office!

Why every single review is bad and the owner keeps saying they’ll improve? Does it seem they are being sincere?

Fod prescription refill i was asked by a doctor to virtually call over. The front lady told me i should come by and see the dr. What a waste of time

Absolutely horrendous, non existent service.
It is IMPOSSIBLE to reach reception. Can’t make an appointment if you tried. Dr Saleem has been our family doc for 20 years. We are in the process of getting a new family doc. Enough is enough!

Receptionist is the most unprofessional person I've met. She didn't want to attend me, said were closed when they were clearly open qnd they had peopke waiting. Lady doesn't care about anyone. They won't fire her either because I've seen her at this location for ever better off never coming here to be honest.

Not sure why u have hours if your never open.or their never accurate make it make sense cuz it don’t … how about update your hours and pick up the phone once ina while sheesh.

Avoid this clinic.
You have to book an appointment but still wait over an hour (almost 2) to see the doctor. Fix your system. No respect for patient’s time.

I find that every time I make an appointment and come here I am waiting for over an hour to even be put in a room. I understand that there are delays and it’s hard to estimate how long each patient would be with the doctor but it’s the fact that I am not told of the delay, instead I sit waiting while the receptionist takes personal phone calls on speaker. It’s about respect, if there is a delay you let your patients know ahead of time.after finally seeing the doctor she told me she doesn’t know what’s wrong and sent me with a random referral for an x-ray.

Absolutely the worst front desk staff. Expect to be on hold for 20+ minutes before you can even speak to a receptionist. That is if they even answer. I have called 5 times today each call was directly put on hold and then disconnect after 10 minutes. Therefore I haven’t been able to make an appointment with my family doctor. Not to mention my last experience in person with Angela. She is rude and could not care less about the patients both in person and over the phone. I’ve watched her put patients on hold to answer personal calls. When she “forgot” to check me in in person.after I literally checked in with her (there was only one other person in the whole waiting room). She proceeded to accuse of me of not checking in and then tell me it was my fault for waiting to speak up after she realized her error.as if me giving her the benefit of the doubt that she did her job correctly was wrong and giving courtesy to the other patient was my fault too. Next time, as she suggested I’ll assume she hasn’t done her job properly I guess? !? Dr So is a good doctor, but there are lots of good doctors. I’d avoid this office if possible and I myself plan to switch Dr’s. Sadly, as this doctor has been my daughters doctor since birth but it’s not worth the battle to make a simple appointment and dealing with terrible staff.

Dear MCI I have a question for you, why is it that when patients book an appointment with their family doctor they have to wait so long especially when some of their patients work in health care as well? I’m just wondering because that’s what seems to happen to me all the time. My appointment today was for 4: 30pm and my doctor has not called me or I haven’t gotten a call saying my doctor is running late. Just a suggestion could there be a way for the office to call their patients to let them know that their doctor is running late? This puts me back on my job as again I’m a health care worker.

The worst experience ever!
The receiption let me wIt over 20 minutes without any response

When I call back based on their request to approve a medication, the guy on the reception refused to let me talk to my doctor and insisted to come to the clinic which is not needed.

He was rude and not cooperative at all.

I will definitely move to another place where patients are respected and business are appreciated.

Unprofessional quacks. No qualified doctors. They will collect your health card and will make money of you.

It has been a good, but recently 10 days to get even a phone consultation with someone who is supposed to be My Family doctor? Perhaps your taking in too many walk in patients and don't have enough time for those who are supposed to be the Family Practice. I would suggest evaluating the gap times.

I have been working here for a little over two months now. Since I've worked in five different clinics before in Mississauga and Etobicoke I can say this is the best one in terms of management and one of the best in terms of work environment. We are all working hard to make a positive change so if you've had a negative experience in the past, please come and see the difference.

I am very grateful for the care afforded me by Dr. Mikhael, Sorriya at the lab, and the supporting staff. Thank you for the compassionate service and thoughtful consultation.

I am so impressed with the changes this place has made. Its better kept and better managed. Keep it up

Ever since this place moved to Millcreek location and was taken over by another company, this place has become a big money making shop and not a doctor's office any more. The treatment and care has deteriorated. The receptionist never pick up phones. 30 minutes is sometimes minimum on hold. And these days they are not polite. They are rude. I see numerous bad review before me for a long time like a pattern. All the owner says is "We are sorry and apologise: . This is not an apology and they definitely do not care to improve. Because its been a long time it is going on. They know it and they have not done anything so far. It keeps getting worse. Don't fly with their fake apologies.

Could your virtual phone receptionist recording be any longer? Why do they have phones if they never pick them up. Such a shame this place is run by a bafoon.

Worst clinic ever! For three days I cannot get the requisition for my husband, he is in pain, needs x-ray, laying in bed for three days, and no-one gives sh2@@t at that clinic.this is the last time we ever going to refer there

Most trash doctors clinic I've been too. The reception is HORRIBLE.probably the worst part of the clinic They are rude, unhelpful and don't answer the phone. I normally have to call 8-10 times between a couple days just to get a phone call answered.even when you have an appointment with a family doctor you end up waiting over an hour. Dr.mogla is good.

I requested an urgent app.with my family doctor through the website. Till today I have not heard back from anyone.
What is the point of option of online app.when staff don't check the massages posted online.

My doctor is very good and knowledgeable, but the front desk is.not. Good luck getting through to them to make an appointment, both myself and other family members have been on hold for +30min. When you’re actually in the office you can see they don’t care about phone calls or people. I only put up with this because I really like my family doctor.

I saw dr.martin couple of times shes good not at the new location thou back when it was at the wendys plaza

Honestly I don't know what the fuss is. I have a family doctor at this clinic and have used their walk-in as well, and have had pretty good experiences everytime. During the pandemic the telephone follow up has been excellent as well. For those complaining try getting a doctor in Waterloo, and then tell me that this place is subpar.

Physician late - waited over an hour been first in line (for the 3nd time) the Walmart of medicine - if you can find somewhere else i would ASAP - they allow dogs - AVOID at all cost

I have never been to a more unpleasant doctor's office in 3 continents where I felt like they cared so little about the people they are supposed to help.

I decided to go to this walk in clinic as it is a 5 min drive from my workplace. I called ahead of time, as the reviews had indicated that there has been previous hiccups when it comes to walk-ins. Their online database (that head office is in charge of) has clearly still not updated the correct wait times (I.e, when left there was a 10 min wait-when I cam there were only 3 people infront of me.currently that's 9 people ago.). There is a clear issue with organization with who's been called, who's still in the waiting room, priority and etc.

Another example of how privatized healthcare would be beneficial in Canada to avoid these instances.

To aid future patients, prior to providing your information, ask the ACTUAL wait time if you ARE and ARE NOT a patient. This is NOT informed to you via phone or online or via "head offfice". The time provided is an estimate (yes) however, everything else is not informed to you.

Walk-in clinic works more on appointment base than a walk-in.
If you need a proper walk-in clinic should really go somewhere else.

We were there for a walk-in at 9: 20am and waited till 10: 45. The doctor still hadn't arrived. The receptionist was busy chatting with other staff and kept us standing there at the counter to answer our question.

Horrible management. Wasted half a day and had to leave without seeing the doctor. Worst experience. They make a point to show that they truly don't care about patients.

One hour in half waiting to realize that the doctor is not here and nobody told me not coming back to this clinic

Normally I don't write reviews except for when I really like something or when I'm completely disappointed. This Clinic was a complete disappointment. The hours of operation are from 9 AM. I was there at 8: 50 AM.and a receptionist took the health card and checked us in. (She was super nice and sweet) So I waited until 9: 20 to ask how much longer it's going to be as they were calling many people in, but they were being called because they had appointment with their family doctors.and the receptionist politely told me that the doctor has not come in yet as soon as she comes in I will let you know.so I asked her what time is The walking doctor supposed to start working and she responded by saying 9 AM. The walk in doctor was supposed to start working at 9AM. Around 9: 40 I asked again if the doctor had come in and she responded saying that yes she just came in. She did not walk in from the front door so I'm assuming she walked in from the back door. So around 9: 45 they put me in the room and the nurse attended us.the doctor came into the room around 9: 50 AM. It's very disappointing to see that they don't take other people's time into consideration except for their own. The doctor's name is Guirguis Isis and unfortunately she had no smile or expressions on her face.what bothered me is that they call this place " emergent care" but clearly there was no such thing.

Firstly I have been with my family doc at this clinic for some yrs and Dr So is the best.

Regarding all the negative comments on the front office staff I have never encountered anything. You have to be patient and courteous as they are working under a lot of pressure.

Yes, wait times have become way more than they used to be and it’s because the doc has to type in everything on the computer for each patient’s consultation which takes time and sometimes we patients are to blame as we go with one problem and when it comes to consulting we bring five more problems to the table and some patients forget that there are other patients waiting to see the doctor and just carry on talking and talking.

Dr Gunjan is the best I was suffering with really bad throat infection and Dr Gunjan was the only one who had the right medications for me. After being sick for 4 weeks and trying other antibiotics from other walkin clinic finally Dr Gunjan could find the right problem and prescribe me right medications Thank you soo much

Slowest service I have ever got from a doctors office. With only 3 people infront of me it should not have taken over an hour to see the doctor. Not to mention one of the reception staff was sitting on the ground when I walked in. I will never be coming back

I like my dr. The only thing I don’t like is the wait time when I have an appointment my suggestion would be maybe to have a sign up saying who the next patient is and the time because when you have an appointment and to top it off a disability and a mental illness it’s hard waiting as I have both and I get very anxious because I think maybe they forgot about me or something

I came here on a Sunday night and there were 3 people ahead of me. I waited almost 2 hours to see the doctor, who prescribed me antibiotics that were not strong enough and my strep throat returned immediately. I went to Queens Clinic on Eglinton shortly after and got the proper help I needed.

As per usual, the phone never gets answered, tried at least 5 Times, no answer, says open till 9. Got there at 8pm closed unreal. You are either open the times you post or not. Soo done, will go to suprstore.

Says it is open till 5pm on their site. Show up with my kids. Wait for the receptionist to finish with her private phone call to find out the doctor finished at 3pm. Only to be told to show up tomorrow (Saturday from 9am-3pm). No thanks.

Went on saturday jan 5th 2019 with my sick toddler who gets very distressed with dr appointments.around 11 am- the intake nurse (indo-caribbean) lady, around 40 years old was cold, blunt and not even close to polite. Having a sick loved one is hard enough- dealing with such cold people makes it even worse.will not be returning- there are too many other choices where my tax money can be better spent. A business should not be losing customers/ money due to rude staff.

It took me almost over a week to be able to book an appointment with my family doctor who works at this location.
The receptionist had me on hold for 30 mins each time I called (I called 4 different times on separate days as I can’t sit on hold for 30 mins when I have a life). She even put me on hold when I was in mid sentence.

She then proceeded to answer my call as if we weren’t just talking about appointment times. Which felt like she wasn’t paying attention at all, even after I patiently waited almost an hour.
This happens ALL the time I call.

Despite making an appointment I still have to wait almost an hour past my scheduled appointment time to see my doctor (this has happened twice already) The only good thing about this office is that they provide a lot of medical treatments, the offices are clean. And my doctor answers all my questions - he’s the reason I’m giving it 2 stars. The service from the receptionist and wait times deserves a -0.

They say they open at 10 on Sunday. Yet it is 10: 15 and there is a line of 15 people so far and not a single dr or secretary has shown up. I guess being punctual is not important to them. Makes me wonder what type of medical quality service they give here. The people behind me are getting upset and rightly so. At least if the secretary could of been here to pretend to have people getting ready to see the Dr. People would understand and not be upset. I have my family Dr here but after today I feel it is time to find a new one.

If I could give it -5 I would. I can't believe a place like this is allowed to operate.
I went in bleeding profusely down my arm, in obvious need of stitches. The desk staff woman, took her sweet time to find a doctor. Only to return and tell me that no doctor was available for urgent care, and advised that I go to a walk in clinic. Didn't even have a nurse see me, even at my express request. Absolutely beyond unprofessional, and completely lacking in the most basic level of first aid training. Didnt even ask for a health card.
Do yourself a favour and go to real medical clinic.

Really long wait times. I had an appointment for an annual checkup, and still had to wait over an hour to be seen. I had about 15 minutes of interaction with the doctors, and was there for around 3 hours. They then never phoned me with the results. I called them asking for the results, and they said I had to come in to get them and they don't do them over the phone. I came back in and had to wait around an hour and 20 minutes to find out the results. They should have a system where they call or email. Spending over 4 hours waiting is not fun, especially if you have an appointment. If you are going to go, bring a gameboy or a magazine or something. My wife's doctor gives the results over the phone, so I am going to start seeing him now.