McNally Auto EuroMechanic

Having driven Mercedes for over 20 years I was glad when I was first referred to them many years ago. They have provided excellent and cost effective repairs for my ML & GL SUV with full transparency. Definitely would recommend for top notch repair to your MB.

Went twice in the last two months to McNally. Stellar service. Computer issues and suspension/damping issues. The computer issue RangeRover quoted me over 2,000 dollars. McNally fixed it for 361 dollars. Reasonable pricing. Honest desk staff. Honest mechanics. In 11 years of servicing my rover at several different shops nobody has come close to being as honest and helpfull as all McNally staff. This is now my go to Car Mechanic shop! Thank you Andrei and all McNally staff!

I went there couple of days before Christmas 2020. Sam patiently listened to my car problem and took the car in. They spend a day on the car and even got a used rear SAM to confirm if the issue was from the faulty expensive card. Aiden, called and politely explained the findings. This was a costly repair mainly because of the components from Mercedes. The main symptom was battery drain and got fixed by replacing the rear latch lock and rear SAM.
Thank you guys for job well done.
My car's electrical issue was not an easy problem to diagnose. I am glad I took it to McNally.

I've been going to McNally for 2.5 years, coming up to 3 years now. I'm a very particular person on who works on my vehicles. I find a lot of mechanics take you for a ride. Not at McNally, they have been some of the most honest mechanics I have worked with. I know that when my vehicle is in the shop I have full confidence that it's getting the proper service it needs. Nicole and Sam are amazing at the front desk, meanwhile I only have amazing things to say about Andrei and Aidan. I have personally worked a lot with each of them and they are both masters in their profession. Would definitely recommend them to anyone looking for a Euro mechanic in Toronto. Thank again guys!

Truly Outstanding service! I've been coming here for 2 yrs and McNally auto go "above and beyond"there honesty and price u cannot beat. I stopped using mercedes auto service because they charge much more and they don't return there customers calls. I found this thru my experience, they dont care about there customer.i know I'm in great hands since I've been using McNally!

I am using McNally service from last couple of years and they are very professional. They don't do hard sells. They provide their expert advice with the photo references. I highly recommend other to use their services.

I have been taking my cars (CLS & SL) to McNally's for nearly 10 years. Charlie, Andrei and the team have always been very open and cooperative. I recently needed the main ECU to be replaced, which at the dealer would have likely given me heart failure. Working collaboratively Andrei and I found the right part we needed and the car was back on the road quickly and at a price that was a fraction of what it would have been at the dealer, it reaffirmed why I trust the McNally team.

While I ended up going with another shop due to quicker parts availability, Nicole was very quick getting back to me with a quote and scheduling. Definitely appreciate your help. I'm expecting more problems on this car so maybe I'll be able to bring it by for the next issue that pops up. Thanks again

Hes a scam artist. I remember bringing my mercedes there and he charged me 450$ which included a diagnostic for my check engine light, I ASKED HIM SPECIFICALLY NOT TO CHECK THE CHECK ENGINE LIGHT AND JUST DO THE OIL CHANGE, he didnt listen, if i didnt pay the 450, he would hold my car. 2 days later, my car started leaking oil, Be very careful with this sneaky man

A few days ago I had all hell braking lose on the 427 north and my 2003 E 500 told me to stop immediatly as I had no more brakes and the alternator was failing. I managed with great distress to get to MCNally and they took my car in immediately and 3 hours later I was back on the road with a new battery and a new alternator. Just another perfect service from Charlie's crew in the shop and Nicole in the office. I have given them my car for over 15 yeqars for all the services it rquired and I will only abandon them when I finally buy my next ELECTRIC car!:)

This shop is honest and detailed with their findings, very transparent with pictures and recommendations.

I really appreciate the service McNallys provides me. Their attention to detail which includes pictures and even video is unmatched in the industry. Not that they need to prove any suggested repairs, this over the top visual assurance is extra icing on the cake. They stand by their amazing work and are always very available right from the first call. Way to go Nicole.
Very Highly recommend them.

Nothing but the best in service, courtesy, and diligent, attentive work for over 20 yrs on my cars. Thank you, Charlie, Nicole, Pauline, Aiden, and the rest.

Great service. Very upfront and transparent with everything. Im very happy to have found this shop!

Charlie, Nicole and the team at McNally are amazing. We've been using them for almost 10 years to service our German Cars (Benz and BMW's). Usually keeping a Benz/BMW outside of warranty can be an expensive proposition. The team at McNally are experts who do amazing work that's priced fairly. If you own a Benz or BMW there's no better independent mechanic in the city.

Charlie McNally is the only reason to be NOT AFRAID of buying a used Mercedes-Benz thinking about the fact it's a very expensive toy to be trusting GENERAL MECHANIC in diagnosis for the direct problem with anything else but to be replacing. I personally have had spent a lot of money on trying to figure out what to get my 1999 CL500 w140 to run due to the electrical ECM module not communicating with the ignition switch and stuck in Anti-Theft lockout. After replacing a special order w140 ignition switch from Germany and the programmed key to be my last resort after I replaced and reprogrammed 2 ECM module (main computer for the car brain) with no luck. GUESS WHAT? Charlie McNally looked at my original keyfob and noticed the fact it's been glued together - next thing I know the whole problem was just super glue in my keyfob interfere with the glowing ring on ignition switch that reads the key to unlock the Anti-Theft. Boy oh boy was I happy to finally get my Mercedes Sclass to run after nearly 1year of hearing from mechanics to be buying EXPENSIVE parts with no hope to assume that McNally shop is right next to my shop to meet and find a TRUE Mercedes specialist for the reason why I stand strong behind my review of 5star

I bought my ML350 from a friend who used to take it to McNally for all regular services. He was very happy with their service and advised me to do so, which I did. While overall maintenance cost of used Mercedes vehicles is very expensive, but I could trust on McNally team to provide a quality service at reasonable cost. It is a place where you will get same professional expertise and service you may get at a dealer but at a lower cost and faster with no frills!

We have been customers of McNally's for many years and they have always been very helpful, fair and professional which is why we continue to have our car serviced by them. We highly recommend McNally's for any car maintenance you may require.

I took my Mercedes GT here for presale inspection and they did a very detailed report of the car with pictures. I will definitely take more cars to them for inspections, happy with their service.

I’ve been going to McNally’s for years. They are amazing. I don’t trust anyone else with my BMW X5.

I've been bringing our Mercedes to McNally's for 12 years now. After having gone to another mechanic for about 20 years it was necessary to go to a specialist and not a dealer. By going to a specialist, you get the work that is needed and not what they are guessing might be needed. I'd recommend McNally's without any hesitancy, and I have sent friends there whenever possible.

They have been a lot of help with dealing in the repair of our work truck. Clean and tidy garage with a nice waiting room.

Have been using McNally Auto for years and I keep coming back for their knowledgeable and reasonably priced service.

Have been bringing my MB to NcNally for several years now and the service has been excellent, will be brining the BMW to be serviced soon as well.

I have been dealing with McNally Auto ever since my Mercedes dealer charged me $900 for a Fluid change. They are professional and only use manufacturers parts. They do a very thorough analysis on my vehicle before quoting the repair cost. This has saved me $$$$. On my last oil change, they let me know that my brake pads were down to 5% sparing me the cost of damaging and replacing the rotors. Very happy with the service and have recommended them to my friends.

Sam was able to source a set of Michelin Pilot 4s’ for me that no one else seemed to have in stock in the size I needed. The shop was communicative throughout the time they had my car and answered all my questions.

Friendly service would not hesitate to recommend.

I brought my 1981 Ben 380SL to McNally in late April, 2021 to get it on the road again, after it had sat in a storage garage for over 10 years. From my interactions with Nicole at the front, to Aidan and team in the garage, my experience was terrific; even better, I’m now driving a great car with confidence that it is mechanically sound. All in all, a great experience with a really great team; nice people doing great work at a reasonable cost. It doesn’t get better. Many thanks.

Charlie and the team are great at what they do. They’re honest people that get the car fixed thoroughly and quickly. I’ve been coming here for the past 8 or 9 years and haven’t thought about looking elsewhere since. I find their fees to be very reasonable as they don’t hold up your car for the entire day to charge you hours on hours for labour. I fully recommend McNally!

I've been going to McNally for years now.they are very knowledgeable. Always available. They provide the best service possible and no one can beat the price. I highly recommend them

Have been bringing my Mercedes to McNally for twenty years. They are always reliable, known MB very well and able to fix problems for all my cars. Not the cheapest but less compared to MB.

Charlie and his team are very professional and courteous.
I have been taking several of my cars there, Porsche and Audi and have always found them to be reasonable.
I will continue to work with them and take my cars there.

I drive a Lexus. Based upon a recommendation from a friend, I have retained Mcnallys to service my car for the past couple of years. Best decision in a long time. Beyond the high quality, timely and professional service recieved, what I value most is their integrity.

I bought an 2006 E320 CDI, and I knew the shock absorbers are shot.
I friend of mine, highly recomended, this auto shop, specialized in European cars.
At the first appointment they check through the car, and they printed a list of repairs to be done, to bring the car perfect condition, for its age.
We went through the list and together decided what to be done.
I liked that they are onest, never tried to suggest extra work, which it was not necessary.
Upfront, I got the list with how much will cost every procedure.
We agreed and in one day and half everything was done.
Now the car feels like new, I really enjoy driving it.
THEY ARE PROFESSIONALS!

Just picked up my car again from McNally Auto and I must say thank you to Aiden for this latest major engine repair and what a pleasure it is to deal with Charlie, Andy, Nicole and the entire team.
After years of looking for an honest repair shop, I finally found McNally Auto about 7 years ago when my Mercedes went off warranty. It was the best recommendation I ever received from a friend, and I have returned the favour several times for others wishing they had a great mechanic to maintain their vehicles.
On three occasions, Charlie was in a position to propose or suggest extra work when I noticed something off about the car and asked for his advice… three times he turned down the work and told me the work was not warranted or to wait until we had a definitive need.
You won’t find that kind of honesty at many repair shops. I am convinced that my faith in the McNally Auto is well founded, and it is worth the drive to Toro Road to have it handled by the best.
PS… their free loaner vehicles are just a bonus!

I have been going to McNally's for years, & have always been provided with excellent service, caring, & very fair value. Charlie, Pauline, & Nicole have been just the best. I look forward to meeting the new owners, but with my latest service, I am totally impressed. Two thumbs up for McNally's.

Great service. Good value. I have been using McNally as my mechanic for a few years now and have been very happy with Charlie and his team.

I always have a great experience with the staff at McNally from reception to the technicians. Everyone goes above and beyond to answer all your questions and concerns. They even provide you with a link via text where you can see exactly what is going on with your vehicle while in their care, including battery life, break life and any repairs needed. I've gone there since day one with my Mercedes.

I am not here to bash anyone but i will only share the facts based on what i have experienced.

Last summer, my ac stoped working so i took my car to mcnally to figure out what's wrong. I wanted to avoid the dealer because they charge around $350 to diagnose. Keeping that in mind i was hoping the guys at mcnally will find out the issue within an hour of diagnosis ($120). However after one hour of waiting they said the issue couldn't be found so they needed more time. After two hours of diagnosis i was told that my ac compressor needed to be replaced. I was surprised that it took them two hours to figure out the compressor wasn't kicking in. Its one of the first thing that should have been checked. I ended up paying the $240 diagnosis fee that day without any fuss. Having done two oil changes from them previously, i thought might as well get them to replace my ac compressor. Turned out to be a great mistake.

Around August, the ac compressor they ordered for me arrived and i dropped of my car in the morning. I was initially told its gonna take 4-5 hours to get it done. I get a phone call from them in the afternoon and i was told it will take another 3 to 4 hours to get the job done. I asked why is that and they told me they had to pull off bunch of parts like the radiator to reach the ac compressor. I agreed and they went ahead with the work.

Next day i go to pick up my car. As i drove away i immediately realized my car was extremely sluggish. I press the gas and there's nothing. The acceleration from the 4.7 biturbo V8 was almost nonexistent. The car would pick up speed on kickdown but it happened gradually/slowly not instantly like it used to. I call them the next day and told them car is very sluggish. They told me to bring it in when i have time. It was a busy month for me so i had to wait few days to take my car in. I did drive it occasionally in those few days until one evening i noticed a leak in the engine bay from the front driver side. My car had less that 60,000 kms at the time and it seemed odd that it developed a leak right after mcnally worked on my car. I took my car in and charlie took a look. We went on a test drive and he did few kickdowns. The first one we heard a whinning sound (possibly from transmission) on kickdown. After few runs he confirmed that the car drove fine. When i said no it felt sluggish he said well its not an amg. He then lifted up the car and located and patched up the leak from the transmission oil cooler. He told me that yeah maybe its a part that just happened to fail. He told me to bring my car back if there's any issue. At this point i wasn't convinced anymore so the next day i took my car to mb midtown to diagnose the slow acceleration and leak.

The mechanics in mb midtown were surprised to find damage on parts such as mounting brackets, radiator, ac condenser and lastly the transmission oil cooler all of which were located near the ac compressor. It was the damage to the transmission oil cooler which caused the leak and affected the acceleration. It became clear that the guys at mcnally damaged these parts when carrying out the job and i had to pay a big price for their sloppy work. I got my car fixed from mb and got a written report from the mb techs with pictures of the damages and forwarded it to charlie. He admitted that some parts got knocked by his guys when replacing the ac compressor. He agreed to pay some of the cost (less than half) but not all of it. He also told me that i should have brought my car back to him for the repairs instead of going to mb since mb is known for overcharging customers.

From my perspective i was put into this position by his clueless mechanics. Why would i give them my car again when they caused few thousand dollars worth of damages in the first place. I lost trust in them because they never informed me about the damages. I had to go out of my way, cancel all my plans and spend few grand out of pocket to find and fix their mistakes. I am glad my instincts kicked in and i seeked second opinion from mb which saved my transmission.

I have owned 3 older Mercedes in my life and McNally's has on occasion serviced all of them quite satisfactorily.

I have always found the front office staff, Nicole and Pauline, polite knowledgeable and business like. Pauline would go the extra mile to drive me to the subway if time permitted, on the odd occasion when a loaner car was not available.

Charlie and his mechanics are all experienced and capable, have always been friendly, informative and honest, and the provided repairs/service always top notch.

On my most recent visit they provided me by email, a full assessment of all mechanical issues identified by a complementary inspection, complete with photos and parts/labour estimates.

Parts for older Mercedes cars can be a challenge to acquire and very expensive. I recently had troubles with leaking hydraulic roof cylinders on my 20 year old SL500. Dealer replacement parts, listed over $1000, but Nicole and Charlie were able to source out rebuilds at a very significant savings.
I can recommend McNally's without reservation for new or old MB cars and will continue to use them with full confidence.

They know how to fix German cars really well. MB dealer would keep my car for 3 to 4 days to diagnose the problem. McNally does it in less than an hour.

I have been going to McNally’s for over 8 years as a very happy customer. From the girls in the front to the mechanics and Charlie in the back, everyone has always been super helpful and knowledgeable about my car. The price and quality of work matches no other!
Thank you so much for the past 8 years and to many more service calls with you!
Sara

I have been using Charlie McNally's auto service for my last 2 Mercedes for 20 years now. I have always been treated fairly and received good advice in fixing any problems with the car.sometimes he will give an opinion with the problem, and suggest it is not necessarily urgent to repair but he will keep an eye on it next time I am in there for other servicing.
I highly recommend Charlie.he has always been transparent and honest.

This place charges $200+ for an oil change and they use low quality american oil that you can buy from walmart

Go to a place that uses german oil for your german car and save yourself money because this shop price gouges

This place will also tear your car apart without your permission looking for nonsense to charge you for how unprofessional

The lady at the front desk had a unprofessional attitude as well, reviews dating back 4 years mention her bad attitude

Within 1 day of posting my review mcnally got their friend HR To post a 5 star review

Dont go to this scam shop, dont fall for their fake 5 star reviews

I have been taking my cars to Charlie and his team for nearly a decade. They are honest and hard working.
I was recommended to McNally's by a peer and have since referred several other Mercedes owners to McNally's. The service and work is excellent. The team at McNally's always get my car back to me as promised.

Last week was the first time I had used McNally in a number of years. I changed cars and I had it serviced by a chain store within walking distance of my work. They "bandaided" the issue with my car and, in a number of weeks, the issue had resurfaced. I called McNally, brought the car in the next morning and was able to pick it up the same day. It runs perfectly.
Their service is exceptional. They are friendly and extremely knowledgeable.
In the future I will not bring my car to another mechanic.

Best service in the GTA. Although Nicole has a bit of an attitude when dealing with customers, the quality of work is excellent.

Charlie and the entire staff were great. The problem was rectified and most importantly Charlie informed us what the issues was and the next steps. Highly Recommended!

I have had my multiple Mercedes serviced here for years. The team at McNally Auto knows the work and gives you great honest value in return. Charley and his wife lead a stellar team. First rate service.

Charlie (McNally) clearly knows what his doing and takes a personal interest in every job that goes through his rather large garage. I was referred to him by customers, and I’ve been very satisfied and comfortable with the work they performed on my, new to me, GT3.

I had a great experience at McNally. The whole team there demonstrates and exudes a level of integrity that inspires trust. They honestly put the insanely overpriced service team at BMWs own dealerships to shame. I will be back!

I have been going to Mc Nelly's for last 10 years and I always feel safe and happy what they do for my 3 cars with them whenever I have any kind of problems.
Also staffs are so friendly and they try to save me money.
Specially Nicole is so much fun to talk to and she also know so much make me feel so comfortable.
I have been recommending this place to all my friends and familys.
I will definitely recommend to othero who need a goog auto shop.

STRONGLY RECOMMENDED to Mercedes owners. An expert team, willing to help. I had a broken door handle which I thought would cost me a fortune! But they fixed it without having to replace the parts. Thanks guys

A honest business with great service. I will be back at McNally for all my future repairs and maintenance.

This was my first time at McNally's and I was very impressed.

Charlie and the folks there are super friendly and very transparent regarding what they are working on, where you need to spend money, and where you can save some.

While I was there I witnessed several customers who came in who had obviously been coming there for years and were incredibly happy with the service they were receiving.

My mechanic even managed to find a quick fix to an issue I've been having with my BMW without needing to order an expensive replacement part!

I definitely recommend this garage for any Mercedes, BMW, Audi, or other European make!

My brand new tires were done within 10,000km after taking it here for alignment.

So i bought 4 new tires for my CLK350 at Simplytire, which is down the road. This place came in highly recommended by the tire shop. This was end of September 2018.

I was assured by the mechanic that he did a 4 tire alignment on the vehicle. After driving the vehicle for roughly 10,000km the front tires still seem new and the back ones are completely bold. Mind you i never had problems with the back alignment to begin with.

This is a complete rip off. Should have taken my car to the actual dealership like originally intended.

McNally's helped me with an overheating issue on my 2014 MB B250 in August 2018. Instead of making me replace the whole system, Charlie found a workaround that he'd applied to a previous CLA250 and 1 year later the car is still running strong! They could've taken the opportunity to ding me on costs/ jack-up the price (by replacing the system) but he only charged me one hour for labor. Honest, friendly, talented and collaborative mechanic! I've also brought the car back for a Brake job. Feel lucky to have found these guys!

I have been bringing my cars to McNally for years and have always had a great experience. They are very professional and always take the time to explain what needs to be done and the options. I recently brought in my car for what I thought was an issue and after a long investigation it turned out to be something that doesn’t require any repairs. I appreciate their honesty and integrity in telling me this. And in addition, they didn’t charge me anything for their time. A big thanks to Derek and Charlie and the whole team. You guys are a rare find in this day and age, and I really appreciate it.

The receptionists that work the front desk are extremely rude and unprofessional! They give the horrible attitude. Please hire better people because the mechanics are very nice guys.

Great owner, was willing to take me under the car and explain the issues found during my regular maintenace.

2nd Review (2019) : McNally went above and beyond on my last repair. Their hospitality for my car in the face of a complex job was met with expert advice and careful shopping, saving me thousands of dollars. I will send /them/ a holiday card this year.
1st Review (2016) : Excellent Mercedes tech’s; one of the three bests in Toronto/GTA. Performed large scale suspension, exhaust and hub work here.

Great Service for a Pre-Purchase Inspection. Charlie, the owner, test drove the Mercedes E350 that I was considering to buy. Then he put it on the hoist to do a thorough under-body inspection. It's clear that he knew the car very well, knowing where to look. He explained everything to me and why he was checking it and what to look for. Then Andrew hooked it up to the engine diagnosis computer and checked out saved codes. They noted the tires were original ones and although the treads would pass certification, they were eight years old. Same for the battery. Very thorough and the charge was reasonable. For the cost of the purchase, having these folks inspect the car gives me confidence in my buying decision. Would definitely use them again should the occasion arises.

WARNING: DO NOT DO BUSINESS WITH THIS SHOP

Long story short.

I brought my car in for a rattle issue during cold startup. Mcnally lied to me told me they fixed the problem. Charged me $1000 and now the engine rattles even louder.

And later when i confronted Derek and Charlie with the problem they tried to brush me away.

"we dont know what else the rattle can be, we worked on the car already the job is done"

I was speechless.what does that even mean? I felt like being slappe across the face because I just got robbed of $1000 and the car was returned with a louder rattle.

Funniest Part: They dont even want to take the car back for a second look because they said "we dont know what else it can be"

*Does not reply any emails

Now the cars is at Mercedes to see whats damages this shop have caused