28 June 2023 9:51
Drivers (at Oakville Go) need to be more personable.
There is a proper and not so proper way to respond to others/customers.
There is a proper and not so proper way to respond to others/customers.
19 December 2019 7:02
If every year Canadians got to choose one company to dissolve, it would be this company. The most recent laughable scenario was I loaded my card and because the funds weren't available within the 4 hours I needed to use them by I didn't end up using it again for a month. Guess what, they refund you if you don't use it in time! On top of it never working it's just plain funny.
31 August 2019 14:57
Metrostinx: Where incompetence isn't an accident, it's deliberate. Imagine The Three Stooges or the Trailer Park Boys designing a transit system.
At the Niagara Falls GO train station, there's only 2 outdoor kiosks. One is broken. Big lineup to use the second one. Or you can go into the station and buy your ticket from the clerk using cash or credit card.
Where the GO train stops at Union station, it's a 1km+ walk through a maze to get to the TTC subway. Renovating this building has been going on for what, 10 years?
The turnstile display says Tap Card. I tap my Presto card. The turnstile says Wait. So I wait. And Wait. Then it says Tap Card. So I tap again. It says Declined. I go to another turnstile. I tap. It says Declined. I go to another turnstile. I tap. It says YOU and not WORTHY! I look around and see half a dozen TTC kids helping people with their problems. I explain with sufficiently colourful language my experience. He lets me in, God bless him.
I SO miss the metal tokens and mechanical turnstiles from the 1980s.
At the Niagara Falls GO train station, there's only 2 outdoor kiosks. One is broken. Big lineup to use the second one. Or you can go into the station and buy your ticket from the clerk using cash or credit card.
Where the GO train stops at Union station, it's a 1km+ walk through a maze to get to the TTC subway. Renovating this building has been going on for what, 10 years?
The turnstile display says Tap Card. I tap my Presto card. The turnstile says Wait. So I wait. And Wait. Then it says Tap Card. So I tap again. It says Declined. I go to another turnstile. I tap. It says Declined. I go to another turnstile. I tap. It says YOU and not WORTHY! I look around and see half a dozen TTC kids helping people with their problems. I explain with sufficiently colourful language my experience. He lets me in, God bless him.
I SO miss the metal tokens and mechanical turnstiles from the 1980s.
11 April 2018 8:29
Could be difficult to deal with, but sometimes youll get a decent cust service rep who will be helpful.
19 October 2017 23:30
Brutal company! They manage the go train service today - seriously the service is growing worse and worse each day. I take the train 10 times a week and is late 9 times out of 10. A minute or two I can understand. But it's often more. Taking the Hwy and dealing with traffic is more appealing to me at this point - i spend $450 a month in train tickets - and I'm confident I will save more money driving, and parking. The reason for the train delays, 'signal problems" seriously fed up with this company
31 August 2017 11:06
Upsides:
Regional Express Rail will totally change the way people in the GTA get around. Off peak service every 15 mins to Aurora? Great! (Although I hope it will go to Newmarket!) Service every 15 mins to Aldershot? Awesome!
Downsides:
Too expensive! It costs almost $5 with presto to go from Union to Exhibition! Taking line 1 TTC costs than the 509 streetcar only costs $3
The trip if I used a go train for the latter segment would be $8! That's crazy!
The RER program does not go to Richmond Hill, Milton, Kitchener and only goes to Hamilton every hour. Richmond Hill: You build a new go train stop- Gormley, make a big fuss about it than run 40 trains there a WEEK? You should run at least a train every 30 mins midday and at least every 50 mins weekends and evenings. Milton: You blabber about a new "mobility hub" at Kipling and it does not have midday or weekend go train service? Milton should have midday and weekend trains! Kitchener: there is talk of a high speed rail line to and beyond Kitchener. If you can put a high speed line, I think that calls for service every 50 mins or better midday and weekend to Kitchener. Hamilton: you build 2 new stops and don't run trips to them on weekends and
midday? You are ending a trip 1stop before the end of the line. That's dumb.
The PRESTO system is currently a fail. It costs $6 to buy, you can't buy it at a average TTC station that does not have Gateway Newsstands, it's a $6 fee, you have to load it with a minimum of $10, you have to bring it to a service outlet to make it a senior child or student pass- it's not useful. You should have perfected a smart card YEARS ago. Sad.
You say fare integration is a "priority" Yet I take à TTC bus into York Région and have to pay TWO fares? You need to make a SEAMLESS
fare system that all gta transit agencies use. YRT's ride to go is a excellent idea. Ride to Go also provides a service that people can actually use. You know, it's funny. You guys want to improve ridership on transit yet you say that you should 'walk bike or take transit' to go stations? You should go with what most of the people want- parking spaces at go train stations. No one wants to take a bus that takes the double the time of driving and comes every 35 mins.
Metrolinx, you are here to "improve mobility in the GTA" not waste millions upon millions of taxpayer dollars!
Regional Express Rail will totally change the way people in the GTA get around. Off peak service every 15 mins to Aurora? Great! (Although I hope it will go to Newmarket!) Service every 15 mins to Aldershot? Awesome!
Downsides:
Too expensive! It costs almost $5 with presto to go from Union to Exhibition! Taking line 1 TTC costs than the 509 streetcar only costs $3
The trip if I used a go train for the latter segment would be $8! That's crazy!
The RER program does not go to Richmond Hill, Milton, Kitchener and only goes to Hamilton every hour. Richmond Hill: You build a new go train stop- Gormley, make a big fuss about it than run 40 trains there a WEEK? You should run at least a train every 30 mins midday and at least every 50 mins weekends and evenings. Milton: You blabber about a new "mobility hub" at Kipling and it does not have midday or weekend go train service? Milton should have midday and weekend trains! Kitchener: there is talk of a high speed rail line to and beyond Kitchener. If you can put a high speed line, I think that calls for service every 50 mins or better midday and weekend to Kitchener. Hamilton: you build 2 new stops and don't run trips to them on weekends and
midday? You are ending a trip 1stop before the end of the line. That's dumb.
The PRESTO system is currently a fail. It costs $6 to buy, you can't buy it at a average TTC station that does not have Gateway Newsstands, it's a $6 fee, you have to load it with a minimum of $10, you have to bring it to a service outlet to make it a senior child or student pass- it's not useful. You should have perfected a smart card YEARS ago. Sad.
You say fare integration is a "priority" Yet I take à TTC bus into York Région and have to pay TWO fares? You need to make a SEAMLESS
fare system that all gta transit agencies use. YRT's ride to go is a excellent idea. Ride to Go also provides a service that people can actually use. You know, it's funny. You guys want to improve ridership on transit yet you say that you should 'walk bike or take transit' to go stations? You should go with what most of the people want- parking spaces at go train stations. No one wants to take a bus that takes the double the time of driving and comes every 35 mins.
Metrolinx, you are here to "improve mobility in the GTA" not waste millions upon millions of taxpayer dollars!