Microcad Computer Corporation

Microcad is my "go to" place for any PC purchases for me or my church. I'm always impressed with the selection & quality of the (used) equipment, and whenever I've had an issue they've made it right.

Since I'm in north London, I always pick up my purchases to save the shipping, but its too bad they're located in the far south part of town.

The pricing is competitive (but why are Apple refurbs SO expensive?).

Keep up the good work MicroCad.

I ordered a Dell laptop from Microcad while in Uganda and I wasn't sure of what to expect. It was the best experience of all the orders I have made online, The laptop was at good price, it reached me in good conditions and I am enjoying using it with my software development work.

I ordered a new face for my iPhone. They were supposed to call me when it arrived. 4 weeks, 3 phone calls later no one bothers to call me back. Clearly they did not order the piece. Horrible customer service and a complete disregard for honesty.

Great Service and Value for your Dollar! Expert technical advise. I trust this place for all my technology needs.

Excellent customer service and perfect quality of products. I’ve bought a refurbished laptop HP and it looks and works like new. Thank you, guys!

Our organization has had many dealings with Microcad over the years. Pam and her team have helped us with critical decisions concerning our technology needs and have done so in a timely and cost-effective manner. We have benefitted greatly from having them as a resource. They have my full endorsement and I highly recommend them. I know you won't be disappointed.

Not a good experience
The computer that I bougth came not working
They tried to make fix it at home.
Did not work. Had to sent it back which to an other week.
Just to tell me that the pc it's not repairable
Two weeks wasted

Bought one of their refurbs. Worked fine until Windows updates rendered the computer touchpad inoperative. Company was not interested in helping me resolve

I had a laptop whose USB-C ports were no longer charging due to a motherboard failure. The failure happened on a weekend, and I needed it desperately by the next Thursday. I brought in my laptop on Monday, and they went above and beyond to ensure that my laptop was operational and functioning well before I needed it back. I am incredibly impressed with their service and how they went above and beyond to help me out. Thank you so very much!

I got an excellent service. MUJEEB GHOUSE was super helpful and responsive. Will buy some more stuff from them for sure.

Received my dell refurb.laptop about 4 days ago. I have started it up everyday since to make sure everything is okay with it - and all is well. The only thing one small screw on the bottom was dangling I managed to get someone to secure it after my failed attempts - other that that it was boxed nicely with protection - no scratches on it- battery works great and the charger works. I would buy from them again.

Only had this for 2 days and I really love the product, for the price that was a steal, definitely recommend

Lack of communications, I have been authorised by the WSIB in 2019 to get a new full computer system. We are now Jan 20 2022 and still there is 0 communication between me and them. They also, do not seem to carry any new computers nothing but REBUILT!

Good experience to cooperation with Microcad Computer Corporation. They are offer Good services and fast responds.the products quality is excellent.repliable partner.

I have purchased multiple laptops from Microcad for my daughters to use in high school. They fitted us with the perfect product and answered all my follow up questions promptly. I highly recommend Microcad!

Microcad has assisted me with growing my business by providing the correct resources and programs for my staff and I. Would highly recommend.

Never ever buy an Item sold by Microcad computers, they are the worse shipping I have ever seen, ordered a surface book on October 4,2021, which suppose to be delivered on October 14 but until October 20 there was no response, I tried to call Walmart and they escalate the issue then I got MicroCad contact information, called them and no one answered the phone even didn't reply to my voice mail.in short, I got the email from Walmart that the product is on the way after more than a month.such an awful store.

Great pricing, great quality. Our standards align very well, Microcad is pleasure to deal with.

Very nice people, helped me a lot with my problems and inquires. They also provided a good deal on my new computer

I’ve bought multiple items from Microcad, from Lenovo laptops, tiny desktops, webcams, headsets, chromebooks for my kids and even a new in box Apple MacBook Pro- at a fraction at the cost. When I did have a defective item they gladly replaced it. Highly recommend

Extremely happy with not just the product but also the service from the team at Microcad. Special thanks to Rajwant and Satvir for their prompt responses and accurate information. Will definitely recommend and buy from them again.

I had the pleasure of placing an order with your Sales team member: Mr. Nayan Shinde. Nayan was extremely knowledgeable and helpful with the order placement. He followed up on the progress and kept me updated.
He diligently worked to meet customer shipping needs. And was able to deliver exceptional customer service. Nayan is an asset to your organization. It was an awesome experience!

Been dealing with Pam @ Microcad for years. Always professional, always honest, and always a pleasure to deal with. Hope to have many more years or dealings with her and Microcad.

Buyer beware!

I ordered a refurbished Macbook Pro from Microcad throguh Best Buy Marketplace in October 2020. In September 2021 the USB port stopped working, so I created a work ticket and mailed the laptop back to Microcad for repair through UPS. I live only an hour away from their headquarters, so it was scheduled to be delivered next business day. I called and emailed for 2 weeks after mailing it to ask for confirmation of delivery with no response. Finally heard back and was told that they had never received the package. I checked the UPS tracking information and it said it has been delivered on the scheduled date and was accepted by an employee on their loading dock at 2pm.

The employee at Microcad told me this is a mistake, that UPS says they've delivered stuff when it hasn't really been delivered. He refused to acknowledge fault and replace my laptop, instead demanding I get UPS to do an investigation into the missing package. It took another 3 weeks to have UPS complete their investigation, only to confirm it was delivered. I emailed the employee from Microcad again with no response.

Finally, a package arrived at my house yesterday with my missing laptop. Turns out the shop had found my laptop on October 25th, repaired it and sent it back without calling me or emailing me directly to tell me they had found it. They had sent a message through their internal repair ticket system, which does not alert you when a message is sent. I only found the message because I was in the process of filing a police report and had gone back to the repair ticket to confirm dates and times.

Absolutely the worst customer service that I have ever experienced. First trying to blame me for not paying for shipping insurance on my package (which wouldn't have made a difference since it was delivered by UPS and therefore not their responsibility after it was signed over to Microcad). Then making me spend weeks hounding UPS to try and get an investigation completed. Then they find the laptop and don't call or email me to let me know they found it. Yes I got my laptop back, after spending more than a month stressing over my lost laptop which I need for both work and school.

We asked about the possibility of purchasing a laptop for a young friend in need of help. The response was so helpful and the person so delighted to receive it. They have had no problem with it and it came equipped with the latest updates.
We are so grateful for all the help and the speedy response to our request with just the right laptop.
We continue to recommend Microcad whenever a person asks for suggestions about where to purchase a computer.

I bought a refurbished laptop from Microcad via BestBuy and about 40 days after my purchase, the computer wouldn't charge. Although this was annoying and delayed my work, Microcad took the computer back (even though it was slightly past the policy) and fixed the problem with no questions asked.

If there is a zero start I would give Zero. Alert! Stay away from this company. I bought a refurbished laptop from this company from Bestbuy, but what I got is a non-functional laptop. The screen keeps flashing. I filled out the service ticket and called them several times. No one answered and only allowed you to leave message. No one contacted you and I left them voice mail again. Still no response. A very unprofessional company and tried to scam you! I will report to BBB and other consumers platform.

No one got out of their seats to deal with customer, stood their for 5 minutes rereading the COVID signs and no one beyond this point until.

There is quality and attention to detail in their products, staff are amazing to work with and service is great! Microcad is the best, look no further!

I've had nothing but good experience with getting laptops for my business. Great prices, all the best products and they just treat you like family.

They got a very good collection of laptops. The laptop i buy was look as new. Worth buying … recommend all to buy

I bought an awesome lenovo laptop from here a few months back as I run an online educational business. I needed something powerful but also something light and remote that I could take around with me easily. The techs suggested I buy the lenovo yoga. I went with their suggestion and am so impressed with the speed of which it was delivered to me. I got the laptop in about 3 days from ordering. About 1 month in, I noticed the battery wasn't holding its charge well which seems to be an issue with this generation of laptop. I took it in for repair, since they're also a lenovo authorized dealership and it was fixed within 2 days. I've had great customer service here and would recommend!

Took a little bit for the order to ship, but I got timely responses from their CS team and the refurbished HP laptop I received is in excellent working order. Awesome deal for the price.

The professionalism and attention to detail on every project I work with Tim G & Brendan D.is the reason I keep coming back to Microcad all these years. Thank you

Look at the pictures to find out what they just sent me as 'Grade A Condition` or `very minor scuffs or scratches`. If you would consider the images as Grade A you can go ahead and order from them.

My organization has been working with Microcad over the last 3 or 4 years and we have experienced nothing but exceptional service and support. Any downtime related to our IT infrastructure is handled quickly and professionally. I would recommend Microcad to any business or organization seeking the best technical know how and support!

It has been a pleasure for us to receive products and services from Microcad. They have a wonderful staff that truly care about their clients and have always went the extra mile for us! Highly recommend.

I've been dealing with Microcad for over 25 years and I have always had exceptional services. I bought my first Computer from them in 1994 and have purchase a few more since then. I have also had them service these computers over the years and I have really exceptional service from them, at reasonable cost. The workers show an interest in my problems and concerns and provide me with a FIX always. I wouldn't go anywhere else, because i can depend on them to fix any problem or concern I might have.
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On Feb. 21,2020 I ordered an HP Probook for school and I barely use the device. Last month I noticed the laptop stopped charging and only works while plugged in. When I ran diagnostics, it said that the battery is reporting a failure and needs to be replaced as soon as possible.
I sent Microcad an email the same day (January 8,2021) and they told me that unfortunately the accessoires are only covered under a 90 day warranty and offered to send a quote for the battery. I found it unfortunate but agreed to a quote as I am starting a course on February 17th.
It is now February 9th and I had to send a follow-up email because I have yet to receive a quote.
I purchased this with the trust that the device would work as expected and not even a year later the battery has failed.
I'm considering purchasing a brand new laptop and I find it rather unfortunate considering I barely got to use this one to its full potential. I will never purchase another refurbished product for the simple fact that they cannot guarantee its life expectancy.

I bought a chromebook for my son at bestbuy via Microcad as an online market place seller. The item broke and was covered under the one year warranty so they said to ship it to microcad in London. I received an email that I could either pay to have it fixed and it would cost more than it was worth, or i could buy another chromebook. These options are unacceptable and lacks customer service. What is the point of having a warranty if they won't honor it? Ridiculous. I will be opening a claim with the better business bureau. I will never buy anything from them again. Buyer beware.

I am not one to complain, but I had the absolute worst experience with this place. The laptop I ordered did not come as advertised, was clearly used when it was supposed to be brand new and did not work well at all. It came with Windows 7 and a partitioned hard drive, neither of which was disclosed in the advertising. I struggled to return this product for over a month. I had to pay for the shipping and insurance to return it when they finally approved it. When they first received the laptop, they refused to give me a full refund for it. I had to call and call and fight until I was finally able to receive my refund. I will never buy another product from here again.

Ordered a brand new Microsoft Surface pen for 120$, instead I received a cheap HP used version. Didn't even come in a box. I then read reviews about the company and realized that I am not the only one getting scammed by them. I contacted several customers that were scammed by Microcad to get their testimony in order to file a solid lawsuit.

Have helped me with issues many times. Have basic computer with basic system i do need to upgrade if i can get opportunity but they are very knowledgeable and good with their customers.

Save yourself time and stress and take your money somewhere else. Poor customer service, slow replies takes weeks to resolve one simple issue.

Very good computer for a low price! Getting the computer ready was on the slow side without much communication about when it would bedone, but very helpful and friendly staff.

The people over at Microcad are very friendly and knowledgeable. I bought a refurbished laptop from them, and it is awesome. I had a small problem with it, and they were extremely helpful.