Mike Chronopoulos Desjardins Insurance Agent

We have our auto and home insurance with Desjardins. We haven’t had any issues in the past 2 years but 2023 has been difficult first our home insurance went up without communication next our auto insurance went up by 20% without any official communication on mail/email. We would rather move to someone we can trust even if it means paying a penalty. I won’t recommend this provider.

Fantastic experience today with Argilena, she walked me over the process and quickly verified that i was completely satisfied before ending our call. Needed to cancel my contract due to a relocation outside the country but nevertheless she walked the extra mile to help me. Recommended service

From getting the initial online quote, to arranging payment option with the office, took all of 15 minutes. The agent was pleasant, professional and extremely cautious.

I had a good experience dealing with Eric Diep. He's very friendly, professional and cares about his clients. He made sure I got the best price. Highly recommend!

I have been working with Argilena who has been knowledgeable and very patient with me and my questions regarding condo insurance. She provided excellent service.

Very professional and cordial service. They always help me find the best solution for my needs. Highly recommend.

I had a positive experience with Argilena, she resolved all my doubts and helped me with all the information I needed, honestly she was very patient and kind.thank you

I had a positive overall experience for getting rental insurance. The representative I interacted with, Argilena, was very helpful and responded promptly to all my emails.

I am not sure how Desjardins has not been sued for their gross incompetence and lack of communication.
A few months ago they cancelled my car insurance without notifying me. They had sent a piece of letter mail that was returned to them because they used the wrong postage “notifying me” that they needed a copy of my licence that hadn’t changed. When they didn’t get my licence (because the letter never made it to me) they sent another piece of letter mail letting me know they cancelled my police that once again, was returned to their office. They had my email, phone number, home address, emergency contacts, and more means of contacting me but they didn’t.
Their mistakes resulted in me unknowingly driving without insurance for months and I only noticed when I realized they stopped taking money out of my account.
I now am stuck paying almost double my original premium because I have a gap in my insurance due to this company being unable to put a stamp on an envelope.
Save yourself the time and money and go with someone else! I am with Aviva now and although my premium is high, they provide full coverage and they email you if a letter mail communication is returned to them.

Five years ago I provided a fairly damning review of this agent.

Things have changed.

While I am still disappointed with Desjardins (they sure aren't State Farm in terms of their offerings and approach) my view of the agent has improved dramatically. They've provided great service on my auto insurance policies and were quick to help me transfer these policies to my new address.

I chose Desjardins and stayed at this company because Diep Quyen (Erik) is a caring agent and even remembered my birthday to call me happy birthday. A great agent i ever had
10 stars if i could

Kind and well professional services provided by Eric! Like the way he always keeps intouch and provide all additional information to customers within his knowledge