Milano Pizzeria

Literally the worst. My fried cheese curds were burnt, the cheese basically exploded from inside them from being cooked too long. How do you mess up fried curds. Like just how? Terrible.

I ordered a pizza for delivery. It arrived cold, and some of the cheese was either picked off or never applied? There were clearly bare spots of sauce only.

Beyond incredible customer service. Ordered pizza to my hotel at around 2: 30 AM. They called me to let me know they were out of the sauce I ordered and they wanted to make it right. I realized I’d ordered something I was allergic to, and they went above and beyond to accommodate me. They had no reason to be so helpful as this was my mistake, but I’ve never had better service in my life. Great allergy friendly & vegan/vegetarian spot. Food was tasty and hot. Quick delivery & prep time. I highly recommend this place and would give thousands of stars if possible!

Tasty delicious food but more importantly the best customer service i received while visiting Ottawa thank you!

Just had a quick bite. I got combo 2 comes with bottled drink and choice of dip. Pizza was crisp and fresh loved it

My chicken tenders were less than 20 seconds from being burnt. Chicken was so dried out that it didn't even taste like anything. Also, my deep fried cheese curds were overcooked and not that great as well. I've been to many different Milanos locations. Mainly, Carleton Place and Smith's Falls. Both of those two restaurants are above and beyond. Yet this downtown Ottawa location is horrifying. Very strange. Anyhow, I won't be returning. I would rather drive an hour to carleton place than order from this location again. I'm truly disappointed.

A good place to get pizza after a night out. Staff is pretty chill and tolerant of the crowd that comes in after the clubs/bars close.

The food is great but I don't get why I couldn't get a poutine or wings at 1 AM but was 'forced' to get a pizza. Plus the people inside were way too loud, that I had to intervene myself. The staff didn't do anything. I'm never going back inside again! Pizza Italie on the Gatineau side, at Portage is so much better! And if in downtown Ottawa, go to Warehouse! I love them! ️
P. S. No picture from the actual place, as I was too shocked.

Pizza dough hard no sauce and the extra cheese i paid for never came on it was cold upon arrival

Had a very wonderful experience with Muhammad, he is so deeply generous and kind. The food is fantastic too!

Basic ottawa-style "pizza". Overpriced for the amount of food you get. Their extra large pizza can barely feed three people. Located in the market so a massive headache if you are driving.

Not worth the money, not worth the hassle.

This is not the NORMAL milano.this is part of a franchise yet their pizza is horrible do not order from this specific location.the crust is thinner than thin crust. When I called the restaurant to ask if there was a mistake they said no we trying new crust. I see by the reviews the must be trying it for a while now.

MILANO used to be a decent pizza.no more if this is their new norm.

DO NOT ORDER THIS PIZZA

thin crust pizza looks like it has been on your counter 2 days before garbage day.

It may not look like something fancy from the outside, but the food is really good (we had the Canadian and Hawaiian pizza) and the crew is so friendly! They were very kind in communication and helpful with a garlic/gluten intolerance. So, thanks! We really appreciate it. I can definitely recommend the place.

This guy needs to go to school and learn how to write. We spend 5 minutes over the spelling of my address (station). He so couldn’t understand that I forgot to say thin crust. I could not even eat the pizza. It was disgusting. What a jerk

Your bus driver. I was looking for a pizza place that wasn’t part of a chain. I found Milanos and I was pleasantly surprised by the quality of the pizza crust, the cheeses and the pepperoni. Service was quick and very friendly. My pizza was ready in ten minutes and was a true delight to eat.
Ignore the negative comments as I doubt they are from real customers.
Great food and excellent prices to boot!

Hotel recommended Milano’s and I ordered, super fast delivery. The guy slipped into elevator needing roomkey, and walked up two flights from where other guest got off. Great initiative! Good pizza, great service! Thanks, Milano!

Waited for almost two hours only to call and be told that our pizza was not coming and to call the other location and re order. WHAT? !? ! And when I expressed confusion the person on the phone screamed at me and insulted me! Mind boggling. Soooooo, then we called the Dalhousie location and waited almost ANOTHER 2 HOURS for our pizza. Which when it arrived was TINY and EXPENSIVE and COLD and TASTELESS. I don’t usually leave reviews but really, being verbally BERATED by a beligerant pizza man warrants a warning to potential customers.

Best service! Shoutout to the guy that served me Aseeb. Recommend the deep fried cheese curds, pizza, poutine, chicken wings deep fried chocolate bars and everything. Best one in Ottawa hands down, come by if you get the chance

I ordered from this place two or three times a month always the same order. This time the order was wrong and I could not eat it due to diet restrictions. I called back to explain to them and they argued with me on the phone and refused to send a replacement. I will unfortunately never order from here again. There are enough other places in town.

I ordered online, and tried the vegetarian with vegan non dairy cheese. It was delicious. Special instructions were met, and on top of that, my order arrived before the estimated time. Super quick, easy, effective & tasty!