Mkt

Awful experience! Bought a bed online on Nov 23rd (it was the last one in stock, a floor model and discontinued product line). Called the store on the 24th to confirm my order, no call back. Called the store 3 times on the 25th no called back. Had to finally call again and ask for the sales manager. She informed me she was “looking into” and I had to ask her to go check if the bed was even sold to me. She came back and said no. So I have now wasted half of Black Friday weekend, thinking I bought a bed on sale only to find out that it was sold to someone else AND she can’t even refund me, the website team needs to do it and they are apparently backlogged. Now I need to try a find another king bed in my budget before the end of Black Friday weekend. Thanks ELTE MKT!

The merchandise is beautiful. The store always looks great. I walked in early on a Tuesday and the store had no other customers. There were several employees at the front counter and not one of them even looked up or said hello. I walked through the entire store before one employee finally said hello, right before I left. There was a group of employees touring around and critically evaluating the displays, I walked right by them and not one of them said hello. It was not a great experience. They seemed to value how the place looks but not how it makes you feel being there.

Earlier today, you had the opportunity to create an exceptional customer experience. It would have been very easy to do; however, the associates at the MKT choose differently. My wife and I were in last Thursday looking for dining rooms chairs and saw several options that we thought would work. At that time, we selected the one we thought would work best and purchased one to try out in the space at home. We spoke with associate at the time about returning the chair if it didn’t work and we were told about the 7 day return policy. The service we received on Thursday was good.

Today, after deciding that the chair would not work in our space, we ventured back to MKT to return the chair we purchased and to re-examine the other options we thought might work in our dining room. We had every intention of making a purchase of 10 chairs today.

Upon arriving, we were poorly received with your associates focused on their own conversation and their backs to the door. When we asked to return the chair, we were curtly told it must be returned to the warehouse where we picked it up. When asked why we couldn’t return the chair there, as that is where we paid initially, we were simply told that was how all furniture stores did it. That we must drive back to the warehouse to return it.

I understand that is your policy and process. I also know that they could have easily said yes and saved us the extra time of going to the warehouse. They could have made the choice of taking a little extra moment to take the return. Instead, we left, returned the chair and did not return to the store.

In the grand scheme of your business, this may seem a small thing and losing one potential purchase no big deal. However, you could have just as easily have earned a customer for life. I hope you consider how your team could be more flexible with your customers. Saying yes should have been easy.

It was a nice showroom, but customer service wasn't great. The cashier was soo friendly to the woman in front of us, and then when it got to us he was very cold to us.

My wife and I purchased a couch for our new home in October under the agreement that it would be ready for delivery around mid November when we gain possession of our new house. It is now mid March and still no couch. I call every month and they tell me within a few weeks. I call in a few weeks and they tell me another few weeks. I have never received a call from our sales guy Mark to tell us that it is going to be delayed. At this point now I feel like I was lied to by him just so he could make commission. I understand things are delayed but this is crazy. I have always wanted to make a big purchase from this place because it looks so great. All the staff over the phone has been nice but at this point it is a little tiresome.

Great selection of furniture! I didn’t find what I needed for my upcoming projects but will come back in the future.

Great service! We had Robyn help us with our purchase and we were delighted with her knowledge and professionalism. Thank you and we will be back!

Spent a few thousand dollars on a prior order and everything went smooth - so I decided to take advantage of their sale in October and bought a pouf for my living room. Expected delivery was Dec 18, after multiple prompts and follow ups from me to the sales associate all of which were replied to with “I’ll get back to you in a few days” (never did) I finally call and get a hold of a manager who proceeds to tell me the item is back ordered till April - this is nearly a month after I was supposed to get it.

Needless to say - while the quality is decent - the customer service is severely lacking unless you escalate. Sad to say this will be my final transaction with any of Elte’s stores and I still have half a house to furnish.

I recently ran into an issue with a furniture order with ELTE Market that was going to be quite delayed as a result of supply chain issues on the part of their supplier due to the pandemic. Customer Service at ELTE Market was excellent. They went way above and beyond to accommodate me. I cannot say enough about the superb treatment I received. It wasn't even a huge order but it obviously counted to them. This pandemic has been very hard for many businesses and I wish them every success. I will definitely shop there again and would recommend ELTE Market to others.

Their showroom is beautiful but things are not great after you pay for your order.

I bought a bed and was told that it was going to be in stock in 5 days. After I paid, it changed to 5 to 7 business days. It was actually delivered almost one month after and I don't even think it's the same colour that I ordered! I didn't want to wait another month so I decided to keep it.

Great products! People complain about pricing don’t know what they’re talking about - this place is well priced. They sell quality products. I love their selection and staff!

Great selection and pieces, be prepared to pay full prices for the pieces you fall in love with. Pretty unique

Love visiting elte MKT. Always a great selection of quality products, and a great variety at different price points to cater to all budgets. Store is very nice and the staff are extremely helpful!

Lacking customer service!
I walked pass four employees all sitting at their desks and no acknowledgment that I was there, even a hello would have been nice.
They had some pretty cool looking stuff, unfortunately a bit on the pricey side especially when they resemble IKEA furniture.
I found it a little disorganized, but if you look hard enough, there are some beautiful pieces. I'd suggest the sale section, seems to be where the actual price should be for those items.

Beautiful store. Lovely to walk around. Customer service can be spotty. Not responsive via telephone.

Good furniture but major supply chain issues and terrible customer service. I ordered a $900 coffee table which was paid for in full up front June 15 and was advised of a 12 week TAT to receive it. Every month I receive an email stating there will be another delay- nothing more than a sorry, and I even requested a small discount for this inconvenience to which they replied 'nope'. Last I heard I will be receiving it at the end of November.

Most reputable furniture business with these type of long TATs will have you pay a 50% deposit up front and the remainder upon delivery of goods.

If you have 6 months to wait for standard non-customized furniture then by all means buy from here. I will not be purchasing any furniture from Elte or Elte Mkt ever again.

I ordered a full kitchen set of furniture from Article a while back and I received in in ONE WEEK. Elte should take pointers from a company that has their you know what together.

Horrible customer service. Bought a product 6 weeks ago. Went to see it in person. It was broken. They told me they would try to fix it (drawers were misaligned). Have received very little follow up. I called 5-6 times now and no answer to whether it can be fixed or not. Sales rep tells me they are looking into it and i will get answer shortly. I never get a call back. I never post. EVER. But service here is terrible. Im still waiting.

Good design at reasonable prices. Fabian is an attentive salesperson. Delivery experience was unparalleled.

Really good stuff but pretty bad customer support. Bought quite a few things from here and Elte in March. One of the items was damaged and it's been an awful experience working with them on a resolution.

Products are good but staff are rude or inappropriate. I’ve been hit on a few times when going to this store. It’s never flattering more rude and uncomfortable. Prices are fare but some stuff you can get a better deal on at Hudson’s Bay downtown when they have their designer furniture sale. I’d recommend to do your research before committing to a purchase with them. Accessories are priced high, many items you can get at Michaels Art supply store, Indigo and Hudson’s Bay for less.

I placed an order after being told the item would arrive by end of May/early June. I called on a whim to check on my order to find out it won't be shipping until end of August. Imagine my disbelief. I had to reach out for this information. Had I known from the beginning the item wouldn't be available until four months I wouldn't have made the order and would have settled on another purchase from a different retailer. Wont be shopping here again. Bad service.

Wanted to say a special thank you to Alexandra Tahir for helping me with a missing piece to my beautiful peg mirror. She was accommodating and prompt. My impression of a company really is set when you deal with their customer service. Rest assured they will go the extra step to make their customers happy. Highly recommended!

The website didn't prepare me for how beautiful and high-quality their pieces are. I worked with Julie and she was wonderful.

Nice store, good selection. Higher end but they have some more moderately priced items. I went mid week so the place was pretty empty but not a single salesperson acknowledged me.

Great upscale furniture and home decor store! Staff is extremely friendly and helpful.the designers they have are extremely knowledgeable! Anna was amazing!

Very nice stuff I'd like to have. Some things are reasonably priced, other things are over priced.