Nothing but honesty and kindness from this shop! We’ve been coming here for years to mechanic, Eric, and won’t go anywhere else. The owners are wonderful, accommodating and don’t make you feel like you’re just another customer. 5 stars!
Gaslighting, gouging, unprofessional, stay away, use any other mechanic
I recently encountered a highly disappointing situation at Mountain Side Auto Tech. After shelling out $1500 for repairs, I returned home only to discover that the grommet brackets for my engine cover were missing. It was already dark on my drive back, so I didn't notice that not only had they failed to reinstall them, but they had also carelessly left them on my car's hood.
The following day, I went back to Mountain Side Auto Tech in a different vehicle to question the whereabouts of the brackets. The staff blatantly denied any need to remove them, despite the obvious fact that accessing the alternator (a part they replaced) necessitates removing these brackets. My brother and I made another trip, simply seeking information about the brackets. It was only then that a mechanic admitted they had been left on the hood overnight. Contradictorily, another mechanic rudely remarked that it was our problem if they fell off, a stark contrast to the initial explanation provided at the front desk.
This experience at Mountain Side Auto Tech was nothing short of gaslighting and deceit. For the hefty price of $1500, the service was unprofessional, subpar, and potentially malicious. I strongly advise against using this shop, particularly if you're pressed for time. They seem to exploit such situations to lure customers back and inflate charges for standard services. Altogether, a regrettable and unprofessional experience.
Mountainside Auto Tech are amazing, fast, professional, my go to place for any repairs. If your looking on somewhere to go would definitely recommend coming here.
I feel a bit disappointed about my first experience here. While they did appear to fix what was wrong, $401 for a new battery seems like a lot. I was told over the phone that the diagnostic price would range from $60-124, but I was charged on the higher end.
It's confusing because elsewhere quoted me for less but could not get me in as soon as this place could. I do appreciate the quick appointment, but was surprised that unlike other garages, the diagnostic fee was not waived once the problem was detected.
Worse service ever. Tried to fix my car and totally screwed it up. Had to take it somewhere else to fix the damaged done. Used to be a great Family place but now it's all about money.
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