Nelia's Floral Design
10 reviews Pick-up and walk-ins by appoitment only, 21 Hardisty Dr, Etobicoke, ON +1 416-829-5325 www.neliasfloraldesign.com suggest an edit
04 July 2023 21:27
Nelia's provided a beautiful sympathy arrangement as described and ahead of schedule. Whole order process was simple and stressfree. Thank you.
03 May 2023 19:56
Arrangement was beautiful but Nelia became very rude when I expressed concerns about the quality of the flowers. Would not be returning.
A long review, but needed to explain my story. Starts off well but goes sour at the end. (tl;dr at the bottom)
I ordered from Nelia back in 2020 and was so impressed with the arrangement that I spent quite some time finding her shop again to order the same bouquet for Mother’s Day this year.
She was initially very helpful over the phone and was willing to prepare the arrangement for me based off a picture I had (I couldn’t find the same entry on the website). Being so pleased with the service, I even brought my boyfriend to pick the flowers up with me and convinced him to order his own bouquet for his mom as well. Nelia was able to whip up a very nice arrangement within minutes, and we were both charged very reasonable prices.
Upon receiving my flowers, I was wowed by the colours and the arrangement. I noticed some of the roses weren’t the best quality (the petals were already wrinkling and frail-looking) but I figured they were just small, and I was so happy with the experience so far that I chose not to say anything - big mistake. When I took them home and gifted them to my mom, she also commented on the small roses looking worse for wear but I brushed it off, thinking that they would be fine.
After the first day of receiving her bouquet, my mom took some pictures of those same roses and said they were already wilted and dying. We were all obviously disappointed, as these were a gift and I was hoping they would last a few days at the minimum.
I texted Nelia the pictures and asked her if she would consider replacing those specific roses because the quality was not up to par, and that I would even be willing to come to her shop and pick them up. Nelia was immediately defensive, telling me that none of her other customers have complained, that they were extremely fresh, and that I must not have put them in water soon enough. I explained that I put them in water immediately upon arriving home (max 10 minutes) and I that I already noticed those flowers not doing so well from the start.
I thought my request was extremely reasonable and I was being very civil, to be clear. I told her I just wanted to fix this part of the bouquet so my mom could enjoy her flowers as they should be. Nelia, very unprofessionally, then told me that “the rest of the bouquet looks amazing” and I am “complaining about 1 stem? ” I expressed that I just want to receive the product that I paid for at an acceptable quality, and she continued to be rude and defensive, telling me she’s received nothing but compliments from others and again telling me that I did not water them properly. She rudely expressed that I was making a big deal out of nothing and that I should just remove those roses and the “bouquet will still look beautiful”.
After being supportive of her business and giving her so many compliments on her work, I absolutely did not expect to be met with such rude and hostile behaviour. I had so many nice things to say to my friends and family and was ready to give Nelia a five-star review until this happened. Everyone in now upset and this experience soured what was supposed to be a beautiful mother’s day gift, all because I requested a replacement for 4 bad-quality roses.
Happy to provide screenshots of our conversation upon request.
Nelia, this is not the way you treat a loyal customer that previously had so much respect for you and your business.tl;dr:
- became rude and unprofessional as soon as I expressed concerns in quality
- refused to take accountability
- blames and berates customers
- will not make any small effort to keep a loyal and repeated customer happy
- no sympathy for customers that receive an unacceptable product
A long review, but needed to explain my story. Starts off well but goes sour at the end. (tl;dr at the bottom)
I ordered from Nelia back in 2020 and was so impressed with the arrangement that I spent quite some time finding her shop again to order the same bouquet for Mother’s Day this year.
She was initially very helpful over the phone and was willing to prepare the arrangement for me based off a picture I had (I couldn’t find the same entry on the website). Being so pleased with the service, I even brought my boyfriend to pick the flowers up with me and convinced him to order his own bouquet for his mom as well. Nelia was able to whip up a very nice arrangement within minutes, and we were both charged very reasonable prices.
Upon receiving my flowers, I was wowed by the colours and the arrangement. I noticed some of the roses weren’t the best quality (the petals were already wrinkling and frail-looking) but I figured they were just small, and I was so happy with the experience so far that I chose not to say anything - big mistake. When I took them home and gifted them to my mom, she also commented on the small roses looking worse for wear but I brushed it off, thinking that they would be fine.
After the first day of receiving her bouquet, my mom took some pictures of those same roses and said they were already wilted and dying. We were all obviously disappointed, as these were a gift and I was hoping they would last a few days at the minimum.
I texted Nelia the pictures and asked her if she would consider replacing those specific roses because the quality was not up to par, and that I would even be willing to come to her shop and pick them up. Nelia was immediately defensive, telling me that none of her other customers have complained, that they were extremely fresh, and that I must not have put them in water soon enough. I explained that I put them in water immediately upon arriving home (max 10 minutes) and I that I already noticed those flowers not doing so well from the start.
I thought my request was extremely reasonable and I was being very civil, to be clear. I told her I just wanted to fix this part of the bouquet so my mom could enjoy her flowers as they should be. Nelia, very unprofessionally, then told me that “the rest of the bouquet looks amazing” and I am “complaining about 1 stem? ” I expressed that I just want to receive the product that I paid for at an acceptable quality, and she continued to be rude and defensive, telling me she’s received nothing but compliments from others and again telling me that I did not water them properly. She rudely expressed that I was making a big deal out of nothing and that I should just remove those roses and the “bouquet will still look beautiful”.
After being supportive of her business and giving her so many compliments on her work, I absolutely did not expect to be met with such rude and hostile behaviour. I had so many nice things to say to my friends and family and was ready to give Nelia a five-star review until this happened. Everyone in now upset and this experience soured what was supposed to be a beautiful mother’s day gift, all because I requested a replacement for 4 bad-quality roses.
Happy to provide screenshots of our conversation upon request.
Nelia, this is not the way you treat a loyal customer that previously had so much respect for you and your business.tl;dr:
- became rude and unprofessional as soon as I expressed concerns in quality
- refused to take accountability
- blames and berates customers
- will not make any small effort to keep a loyal and repeated customer happy
- no sympathy for customers that receive an unacceptable product
08 April 2023 20:57
First time using Nelia Floral Design and won’t be the last. Nelia is very helpful and professional and made a beautiful arrangement. Extremely satisfied with service received.
22 March 2023 17:38
Thanks Nelia for your beautiful flower arrangement that was delivered this afternoon. My friend said the floral piece was stunning. As always, you deliver on time and the arrangements are wonderful pieces of beauty.
20 March 2023 18:02
Superb experience ordering flowers from Nelias, the flowers were amazing and like the picture on the website. Service was above expectations as I had a last minute request that they easily accommodated without any extra charge. I will definitely be coming back!
14 March 2023 2:48
I've been purchasing flowers here in a while and never disappoint. They managed to do every order i made beyond my expectations. One of the best flower shop in Etobicoke.
18 January 2023 3:09
Nelia was flexible when I needed to change the message on my card and delivery date. She responded to communications quickly and clearly. Thank you! My friend loved her floral arrangement.
24 November 2022 15:13
The flowers are stunning! Thank you so much, exactly as described & the colours are incredible. ️
05 September 2022 15:26
Nelia crafted a stunning tropical bouquet for my wife’’s and I anniversary and I would definitely recommend using her services.
17 July 2022 6:45
Nelia was absolutely amazing during our wedding planning process. Her arrangements were perfect and she came to day of and set it all up perfectly! We had to reschedule our wedding last minute and she managed to cancel all our flowers and reschedule everything for the new date without adding any extra cost to us.she was amazing with communication and her talent with flowers is above and beyond. If I could I would give more stars.