Niagara Falls Community Health Centre - NFCHC

They use to be good the best staff.since November 2023 all the good staff seems to have left including doctors. Now they have a receptionist a nasty piece of work all she says is to go to hospital.there is nobody you can contact to ask for change of doctor.the doctor they assigned is useless they assigned is useless.go to hospital go to hospital go to hospital had been the response from this receptionist every time.she says this doctor new to us is what she says.she will not connect you to nursing.since November 2023 this is the Most Useless piece of medic centre.never ever ever did they treat their clients so poorly.do not go there if you need medical care go to hospital can't get test results nothing.absolutely Horrid.there is no way this receptionist should have this job. I have never ever in all my years been treated with such nasty disgusting.ways by any body dealing with public I hear on the phone.an talks to everyone nasty and talks down.the patients rights are totally ignored.gotta find someone to express my concerns to 1 star is there cuz there is nothing LOWER.

Twice I called today. Put on hold for 20 minutes each time. Hung up totally angry both times. Really? Hire somebody else for crying out loud.

I have been affiliated with the lockport office and never had any issues until I moved and was redirected to the Niagara Falls location. I have been trying to be seen for almost 5 months. Each time the appointment was made, I confirmed with the confirmation text. I get to the building and the first time I went.they scheduled me at a time when the office closed early for a holiday. They never reached out to cancel or reschedule. I try to make a second appointment which I had to cancel (wouldn't have mattered in hindsight upon discovering the doc I was supposed to see wasn't there.) I end up in having these horrible episodes I think are related to hyperthyroidism. I call them, explain how bad it can get and ask for an appointment.telling her I may end up going to the e.r because it's frightening me. She can't get me in for over 5 weeks. I accept the appointment. I end up in the emergency room a few days later.bloodwork, whole nine yards.e. R doc orders bloodwork stat. I follow up later with my pcp (a couple.days later) and they tell me there are no openings but she can get me in in six weeks. I reluctantly accepted. Here we are six weeks later. I confirmed my appointment via conformation txt automated system. I get there today and walk in. Nobody seems to look like they know what's going on. It's like I walked into someone poorly playing the Sims, the people literally were turning around walking in circles with a dense confused look on thier faces. (employees and patients). After staring at the lady behind the desk, waiting for her to check me in, I finally spoke when I realized she wasn't going to. I tell her my name dob and why I'm there. She looks up and says the doc is out until November.to which I reply, I know, when I called they asked if I would be okay seeing the docs assistant.she says well we called and cancelled it. I said no you did not. I have the confirmation txt once again, and she replied by saying nothing. I vented my frustration (mildly, as I'm not in the business of yelling at total strangers or screaming) telling her it's been months of issues on your guys' end. She just stared at me. I walked out. I've been frustrated since. I just wanna know what the hell is happening.and they can't seem to accommodate keeping just 1 appointment for me. I'm calling my insurance and reporting.not seeing me after a serious e.r visit? That's on you, I just want some damn help and relief.

The staff here are all kind and considerate professionals. They offer fantastic workshops and programs.

Docs and nurses are amazing. However, the receptionists triage you over the phone and it is impossible to get appointments. Filing numerous complaints at the moment for all the violations they have incurred.

I've been going here for over a year and kamika is by far the best health care provider I've seen not only does she help with any physical problems I have but she has also taken great care of my mental health and my 1 year old son as well. The other staff here are also really kind only time I've seen them mad or have an attitude is when they are overwhelmed like any person and when dealing with a nasty customer

THERE IS A DENTAL CLINIC THERE THE PEOPLE WHO WORK IN THE DENTAL CLINIC IS VERY FRIENDY AND THEY CARE VERY MUCH.

Receptionist there at doctor's office ""NOT DENTAL OFFICE ""is very RUDE and UNPROFESSIONAL! Leave reception message to give to the doctor, reception say the doctor did not get back to them yet.tell me doctor don't review there message for the whole week THE RECEIPTION BLAME IT ON THE DOCTOR! RECEPTION IS A LAIR AND B. S! THERE

They get things done, some of the staff have a HUGE lack of empathy for others.
Others are really helpful.
Wheelchair accessible. Not a walk in clinic.parking available.
The nutritionist and pain management specialist are great.
It's extremely difficult to reach them by phone.

My family uses this clinic and we have the best doctor ever. I feel comfortable with her which is surprising because I am not usually like that. Anytime I had a concern regarding my health she was on TOP of it, sending referrals to get things done. I didn't really need to advocate for myself because she takes the time to listen to what I need.

Today an elderly lady had an accident in the waiting room, staff handled it discretely.

We have been going to the center for alot of different programs and really enjoy the people working there. They are very knowledgeable and kind. Highly recommend coming here.

I just finished a 6 week Mindful Eating program facilitated by Heather Maugham and Shelby Cleveland and it couldn't have been better. I highly recommend this centre for their programs.

Do not even bother with this place until they get more doctors. My doc left after a few months and my file was given to a nurse practitioner named Heather who has absolutely NO idea what she is doing and worst of all, does not care. Getting her to fill a correct prescription should NOT be this hard.

Please don’t advertise counseling and then don’t allow people to access the service. It makes one feel even more secluded. Even a therapist don’t care! What is someone in need supposed to do? Suffer and HOPE for the best. The receptionist is quite curt and should never be dealing with anyone in health crisis. Rude. Unprofessional and all just for asking questions about service advertised but NOT offered. There are many people more qualified and who actually like talking to others and giving of information with out judgment or condescending tone. Brian. You were great but this client slipped through the cracks.

The building is easy to find and has lots of parking. Here are the pros and cons. The phones are often ignored during business hours making it very difficult to make appointment. Their answering machine does not take messages. They send emails but do not respond to them. One thing they are very good at is completing paper work for o.d. S.p. Their is a huge lack of empathy running through the veins of this establishment and ironically the counselor, in my opinion has issues with control. They are not taking in new patients at the moment unless your are expecting, then they will take you.