Niagara Falls Tours - Zoom Tours

Our tour guide John was great. Fun nice man with great knowledge. This tour takes you to the main places you need to visit during a trip to Niagara.

This was a planned group 4-5 hour trip that ended in 2 hours and became a private tour where we were rushed and then lied to by our tour guide Johni. He had to hurry back for another tour and rushed us through the tours and then dropped us off at our car before the end of the tour and gave us a pass and told us to use it to get closer parking to the boat tour as I had difficulty walking and as a favor he was giving us this parking pass in front of Sheraton only to find out it wasn’t a valid pass and that if we used it, we would be fined and or our car towed. After a lengthy email explaining our discontent for the tour the company gave us back $50 as if that would cover the great tip I gave our tour guide thinking he was doing us a big favor when indeed he lied and was deceitful. Terrible business practice with no real customer service and satisfaction.

We'd been really skeptical of which tour company to use due to the cost and mixed reviews on some sites. Any concerns faded as soon as Dwayne from zoom collected us from our hotel. He was warm, welcoming and extremely helpful in keeping us up to date on the schedule. We really appreciated his time keeping, the door to door service and the stop offs for photos, especially at the breath taking rapids. It was so special.

Then the falls themselves. Just wow. An experience we'll never forget as a family. Magical, as was watching the falls illuminated while enjoying the most spectacular view and delicious meal at the Sheraton.

Rounding off the experience was a last photo opportunity before Dwayne safely drove us home. I'd really like to thank him for the role he played in creating an truly enjoyable day that was exactly what we wanted. We'll never forget it!

Anthony Peart best driver and amazing service from the company. This was an extended trip to northern Ontario and we had a fantastic experience.

Prices are in American so it was a bit of a surprise to see the charges on my Visa, I thought it was Canadian and nowhere could I find that it said American funds. Bus not that clean, hard to hear the driver even on speaker. Could have given more information on sights. Boat ride was fantastic

We highly recommend Zoom Tours, our guide Johnny contacted us before the tour to make sure we were ready and picked us up. He was very knowledgeable and has good humor. Can't say enough positive things about the service we received.

My daughter's sports team rented a tour bus to take them to a tournament. I include that bus's ID info so you can request not to have the driver of that vehicle. His driving was so bad I wondered if he had a legitimate license at all. He was constantly shaking his hands on the steering wheel like he was driving a boat and making the kids nauseous, his speed was ridiculously over the speed limit, he didn't slow down for roads that had the black and yellow slow down arrows, and he didn't know a flashing red stop sign doesn't change to green eventually. I would not feel safe driving with this company again. They need to do better at screening their drivers.

Booked the Niagara Falls tour with Cruise and Fallsview Lunch. The cruise and lunch were awesome. However, we did not go to Niagara-on-the-lake, Fort George, Brock's Monument or the World's Smallest Chapel. I was really looking forward to visiting Niagara-on-the-lake. We paid a higher price for this tour and only got to see part of it. Niagara Falls is beautiful, only wish we got the full tour that we paid for

We attended a day + night time tour of Niagara through Zoom tours. Firoz (driver/tour guide) helped us every step of the way. My father is mobility impaired and Firoz helped us in ways big and small to make sure my father enjoyed the tour. Firoz (I hope I spelled his name right) deserves a raise and more! Thank you Zoom tours for having compassionate people, and thank you Firoz for providing such a wonderful experience! We didn't have to wait in line, the tickets were purchased in advance so we could skip the line and enjoy the good parts. Highly recommended!

Are tour driver and guide John was the best! Made sure everyone on the Zoom van was taken care of. His knowledge of the area & attractions we saw during are tour left me just as breathless as the falls. Definitely worth the tour package.

We had the most pleasant tour to Niagara on the Lake and to Niagara Falls. Not only were we warmly welcomed by our guide, Johnny, but he also made sure that we were well taken care of throughout the tour.
His knowledge of the visited sights was quite obvious, and he shared it with great enthusiasm. His sense of humor was thoroughly enjoyed by everyone on board and added to a most pleasant day. Thank you Johnny… Ooooh!

Zoom tours did not deliver with this tour. Our tour left on time on August 4th from the pick up location in downtown Toronto. Once on the way, we were informed by our driver that there was a pick up at Toronto Pearson, a quick toilet break was then followed by a 45 minute wait for a family of 4 to turn up, initially 3 kids alone with no adult/parent. Following several complaints we were told by our tour guide that the family had paid a lot of money for the trip and we had to wait. Regardless of the rest of us who had also paid a lot of money too! The father turned up 15 minutes later, no apology given. This then meant that we were late leaving and the driver did not include a stop at Niagra on The lake as was stated in the itinerary we paid for. Zoom Tours are disorganised, not reliable and do not respond to calls from customers and once you've paid they care very little for their customers. Would NOT recommend.

Had a memorable Niagara Falls tour with Zoom Tours they are fabulous having my tour more enjoyable and the guide Amir making sure each person not to miss any attractions and advising everybody on our tour patiently.

100% recommended tour company for Niagara Falls Tours.

Thank you Amir will be back next time with my family.

I took the Niagra Falls Day & Evening Tour with boat cruise and dinner for myself and my 2 teens and I didn’t regret it. It was all worth the money spent, it was outstanding. Anthony, our driver/tour guide gave us the best tour experience, he was very knowledgeable and he ensured that we had a fun and truly exceptional experience. The boat cruise and the fireworks and light show was really magical. The dinner buffet was okay but had I known that there’s plenty of choices I would have opted to eat in another place. But the overall trip was undeniably deserving of a 5-star rating, I would do it again and I highly recommend this tour to anyone who will visit Toronto and wants a fun excursion during their trip!

We did the Niagra falls nighttime tour that included a buffet dinner. Highly recommend. Our tour guide John was great!

During my limited stay in Toronto, I aimed to find an unforgettable experience - and I unquestionably made the right decision with this one. Our tour guide, Johnny, truly stood out and left an indelible impression. His wealth of knowledge, genuine care, and sense of humor ensured that we had an exceptional time. The tour encompassed various captivating stops, including opportunities for photography, indulging in maple syrup tasting, and culminating with the grandeur of Niagra Falls.

I opted to have lunch at the hotel, yet in hindsight, I would opt to dine at one of the charming local eateries instead. Despite the stunning restaurant view, the food didn't quite match up to its surroundings. Nonetheless, the overall trip undeniably warrants a perfect 5-star rating, and I wholeheartedly recommend this day-trip to anyone seeking an enjoyable excursion while in Toronto.

We did the day and night tour. Ali our tour guide was very knowledgeable and made it a very fun experience for us! The fireworks, light show and hornblower boat were all magical. Would 100% do again.

Really enjoyed our tour from Toronto to Niagara Falls today. Our tour guide, Ali, was enthusiastic, knowledgeable, and had a great sense of humor. The tour was very well-organized. It included several interesting and scenic stops in addition to the boat tour at Niagara Falls. Buffet lunch option at Massimo’s Italian Fallsview Restaurant was excellent. Overall excellent tour. Highly recommend.

Great tour, we took the 3 hour tour with John and it was well worth it, cost less than individual tickets and we did not have to wait in any lines or try to find parking spaces

The Niagara Falls afternoon / night tour is a must see and so beautiful at night. Such an exciting experience but be prepared for wet shoes. The red ponchos provided does help keep your clothes dry. Our tour guide/ bus driver, Anthony shared many interesting facts about points of interest along the tour and he always made sure we were all on the bus.
We were disappointed we didn’t stop at the Whirlpool for a close look. The Buffet was great as there were many selections to choose from. I would recommend this tour, even though you will get a little wet!

We have nothing but compliments for our tour guide Anthony. He provided us with excellent information along the way and he had a lovely, clear, and pleasant voice to listen to. The whole experience was outstanding. We would encourage people to avail of the meal option as the food was first class. It was also a great way to meet your fellow passengers and enjoy the craic!

One thing we would suggest for the tour company would be to provide a basic itinerary for the day - such as how long the journey takes to travel to Niagra, the various stops, which stops the bathrooms will be located / where you can purchase food etc. Just as a heads up to prepare you for the day ahead.

Anthony was able to give us this information as and when we pulled up to the various stops and it was invaluable. Thanks Anthony!