Niagara Medical Group

Horrible experience with this office. Never going back. The receptionist is incredibly rude. Dr. Zufelt was not helpful.

I just had to drive thrue a blizzard from welland for the doctor to reschedule. Instead of them calling back they waited until I took time off work pay for parking then tell me after waiting in the lobby to reschedule. This has been my doctor's office for years. I find this being extremely unprofessional and am greatly disappointed in the team who wasted my time today

Applied to this clinic, waiting for over a year to find out apparently they lost my application. Was told to fill a new one out and return it. I contacted the woman twice regarding my new application was told it would not be long at all to get an appointment, that was 5 months ago! Absolutely Horrible! Right Out lying to people. I wouldn’t go here now even if I was accepted.
Was denied once by another doctor due to mental health issues and now this run around!

One year I waited to be a patient with 3 children. I was going to be 15mins late for our 1hr appointment and Dr. Guise refused to accommodate, refused to see us ans left us without a doctor. All because I would be 15mins late with my 3 small children. This practice is cold, uncaring and I am shocked 15mins late and over a year waiting they could do this.

Dr Zufelt is a wonderful Dr, my whole family loves him! He always takes the time to explain thing to you! Very very kind!

Dr zufelt abbandons his patients at their most vulnerable state. The reception is incredibly rude.

AVOID THIS SHADY "OFFICE"

The receptionist is rude, ignorant, arrogant, dismissive and should not be in that position. Appalling reflection on those who hired this customer service flunkie

Absolutely ridiculous. I get that after COVID, people have been extremely rude and impatient towards any worker or receptionists everywhere, but these receptionists are absolutely brutal, impatient and rude, even to those who are being nice. I am a very patient person, I speak clearly and I am a people pleaser so I never say anything cruel to them. They do not own up to their mistakes (I booked a PHONE appointment 2 months ago and they marked it as I was coming in person) and that appointment has now been rescheduled 3+ times. I am so sick of this place and refuse to go back. It really isn't their loss because they will constantly have people making appointments as doctors are so hard to find nowadays, BUT taking advantage of a walk-in clinic and waiting a couple of hours over a couple of MONTHS is well worth my time rather than wasting it with this office. Something needs to change here.

Mary Ellen was my nurse today as I was looking for a requisition for blood work, she was so friendly and not only believed my concerns, but validated me and made me feel so comfortable. An amazing experience!

Very rude receptionist. Not happy with them at all. If they don’t change how they act their reviews will be 0 soon